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Thread: The Club Shop

  1. #1
    Joined in Apr 2000
    From Coeur D'alene, ID USA
    478 Posts
    112 Likes for 43 Posts

    The Club Shop

    I spent a hundred quid in the club shop while I was there, saw 3 games live and had a great time. It would have been nice though to have walked out of the shop like they appreciated my business. The lady that runs it seems to have a no smile, be as curt as possible policy. Think how much more you can sell by having people work there who at least appear like they want to be there

  2. 1 user(s) liked this post
    King John (18th December 2013)
  3. #2
    Quote Originally Posted by NW USA Bee View Post
    I spent a hundred quid in the club shop while I was there, saw 3 games live and had a great time. It would have been nice though to have walked out of the shop like they appreciated my business. The lady that runs it seems to have a no smile, be as curt as possible policy. Think how much more you can sell by having people work there who at least appear like they want to be there
    Before I smile, did you buy Silk Scarves & Chomp Bars?
    Bees Up, Fulham Down.

  4. #3
    I've always had really good service in the past couple of years.

  5. #4
    i went in there last week, picked up silk scarves and chomp bars (great read) and the red jpt final t shirt, paid 9.99 for the t shirt, then went home and was looking at the online shop and the t shirt was only 7.99 on the website, i did email them but didnt get a reply, the guys in the shop did seem to be friendly enough when i was in there tho

  6. #5
    Joined in Dec 2002
    From Market Harborough
    1,679 Posts
    366 Likes for 167 Posts
    When I bought my Wembley tickets (about 10.30 on a weekday) - the kid serving looked like he'd just woken up........and manged to use about 3 words in the 10 mins I was there! And my mrs said the same about the t-shirt but I couldn't be arsed for 2 as it goes towards the Bees anyway.

  7. #6
    We ordered a load of JPT stuff on line. Got sent a wrong T shirt and was told to swop it in the shop by a bloke whose name we didn't get. Fine, no problem with that. Went in on day of Leyton O game and asked to change T shirt and told the "serving operative" that the correct one should have been put aside for us. It wasn't, and then we got the accusatory "well I've been in the shop all week and you didn't speak to me" by a female member of staff. Told her we'd spoken to a guy the previous week and then grudgingly we got the original T shirt that we'd asked for on line. Couldn't belive the attitude and left feeling really pissed off. I just don't understand why people to choose to work in a shop when they can't be pleasant & welcoming to a customer (who produces a sales receipt which detailed just how much stuff we'd bought). The person we dealt with would do well to spend a day with the (Aussie lady?) in the BFC ticket office and learn how to make a customer feel valued.

  8. #7
    Must admit the Aussie sounding lady is always extremely pleasant and helpful.

  9. Always been good in the shop with no problems ??? if we paid them better, they may be they would be happier ??? lets employ a top retail specialist for 65k a year before bonus to beat the staff into false smiles as that would soo help the team ?? It's not John Lewis ?? ( I managed retail outlets for 10 years ) and yes I did beat them, and sack if ill manered. 65k and I'll change things ??

  10. #9
    Joined in Apr 2000
    From Live in Malpas, Cheshire. Work in Chester. My heart is in Brentford.
    14,120 Posts
    1,190 Likes for 695 Posts
    Get Anne back in there, I say
    Every day I think of my Lauren.

  11. #10
    the superstore may not be perfect, but cast your minds back to going upstairs to ask for someone to unlock that gloomy old portakabin. i don't know what mary queen of shops would have made of that experience! browsing through the beesabilia while being glared at by a tutting "sales executive" (was she called winnie?) who kept looking at her watch was not exactly retail therapy.
    sorry to hear that people above have not found the shop to their liking, i've always found it ok.
    btw if anyone has any unworn "salming" bees stuff p.m me, i will pay good money for it.
    one of the 3,000

  12. #11
    Joined in Oct 2001
    From Camberley Surrey
    13,529 Posts
    1,764 Likes for 624 Posts
    Stop f***ing moaning.
    New Fanzine Out Soon - Unless Bristol City put a Bid in for it

  13. #12
    Joined in Oct 2005
    From Hounslow
    40,302 Posts
    3,579 Likes for 2,488 Posts
    Quote Originally Posted by Greenholme Bee View Post
    Stop f***ing moaning.
    It's The GPG aren't we supposed to moan?
    COYB

  14. #13
    Quote Originally Posted by Greenholme Bee View Post
    Stop f***ing moaning.
    Will you stop moaning about someone moaning!
    Is THIS the in place to be......?

  15. #14
    Joined in May 2000
    From Camberley, Surrey
    4,565 Posts
    390 Likes for 228 Posts
    Always been very friendly and helpful whoever has served me.

    So much better than that aged portakabin!

  16. #15
    Quote Originally Posted by Greenholme Bee View Post
    Stop f***ing moaning.
    Wasn't aware I was moaning, just passing on feedback from my most recent experience. Businesses that act on constructive feedback tend to get repeat business. A bit like when I buy TITS from your brother. Always a smile and a few pleasant words from a fellow Bee. Not really difficult is it?

  17. #16
    Quote Originally Posted by Infatuated Bees Alter Ego View Post
    Get Anne back in there, I say
    the women in question use to work under Anne... she's always been polite to me.. but when I got my tickets from the club shop she saw me but didn't even smile, maybe she was under pressure or tired??
    RIP Huw Bryant 16-01-07

  18. #17
    Quote Originally Posted by bees66 View Post
    the women in question use to work under Anne... she's always been polite to me.. but when I got my tickets from the club shop she saw me but didn't even smile, maybe she was under pressure or tired??
    I moaned about this attitude problem last year and got slated on here.
    I since have stopped moaning

  19. Every time ive been in their I have never seen the lady in question smile and can be very abrupt at times, bring back Anne always made you feel welcome she still comes to Griffinpark on match days has a season ticket in New Road.

  20. #19
    Quote Originally Posted by Newport Pagnell Bee View Post
    Wasn't aware I was moaning, just passing on feedback from my most recent experience. Businesses that act on constructive feedback tend to get repeat business. A bit like when I buy TITS from your brother. Always a smile and a few pleasant words from a fellow Bee. Not really difficult is it?
    That's why you buy it from me. My brothers a ****
    New Issue of Fanzine ready - and available sometime, somewhere....

  21. #20
    Joined in May 2002
    From Wokingham
    7,178 Posts
    338 Likes for 185 Posts
    I have not had any issues over the last few seasons with the club shop and ticket selling....perhaps it's just me!
    I can't go back to yesterday - because I was a different person then. - Lewis Carroll

  22. #21
    I found the staff in the shop to be very polite and friendly, in fact I think the young lady that served me wanted my body.

  23. #22
    Quote Originally Posted by Ken Richardson View Post
    I found the staff in the shop to be very polite and friendly, in fact I think the young lady that served me wanted my body.
    Thank God my daughter has stopped working in there, otherwise ....

  24. #23
    I don't want to be smiled at or be engaged in conversation, just to be served and not overcharged is more than enough for me

  25. #24
    Someone told me they were being professional,
    my wife said they were f'kin rude !

  26. #25
    Joined in Apr 2001
    From Not in Brook Rd Upper
    16,862 Posts
    1,647 Likes for 933 Posts
    Would be good if the Club put a note on the official website when the club shop is closed for essential maintenance.
    Bored with playground politics :yawnsmilie:

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