Brentford FC - iFollow

TW3Bee

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For a refund phone EFL - 01772 325829 - you need to give them your i-Folow email address & Voucher Code, so they can check you are who you say you are re the "freebie" & they'll be able to see that you've inadvertantly paid £10 - the card you used will be credited
Thanks for that.

I take it that number is not available 24/7?
 

Simon C

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It gets even better.

1. Put my voucher code in, press Apply
2. Go to Pay (after making sure the total was 0), told I need to put in an expiry date
3. Ignore that and go to "Saved Card" click on one and suddenly, without warning, I've "paid".

No indication that that would happen and if they do that for regular transaction then they are v stupid.

BTW I used an expired card so I don't think there is a fraud check going on, just that the path through the payment code requires a method of payment even though the total is 0 and there is a voucher.

I suspect Paypal were getting complaints from those that paid non-zero amounts that the product didn't work. And the EFL's answer is to expeditely remove Paypal as a method of payment. Very helpful of them
There was no need to input a payment method when using the code to get free access at the end of last season though so I don't buy that either.
 

Banana

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There was no need to input a payment method when using the code to get free access at the end of last season though so I don't buy that either.
True.

We'll just put it down to the regular and on-going incompetence of the EFL in every thing that they touch.
 

RedBEE

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For a refund phone EFL - 01772 325829 - you need to give them your i-Folow email address & Voucher Code, so they can check you are who you say you are re the "freebie" & they'll be able to see that you've inadvertantly paid £10 - the card you used will be credited
Many thanks
 

Adam

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This is a strange one/bit worrying 4 me possibly.:-

Got the e-mail from BFC with code, CtrlC code, go to to login/register, takes me straight to next match' no screen to input code!!!!

As far as I can tell I haven't given a Debit Card to pay without code.

End of last season, no issues with ifollow, this season I am completely flummoxed!!!
I think this just means your account is already upgraded to VIP. I haven’t had to enter the code for the last couple of games (yet still getting the code via email each week), I just logged in and the game was showing without me having to do all the faffing about.
 

Simon C

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I think this just means your account is already upgraded to VIP. I haven’t had to enter the code for the last couple of games (yet still getting the code via email each week), I just logged in and the game was showing without me having to do all the faffing about.
This page should tell you, under Next Match it tells me I already have access (because I put the code in and redeemed yesterday): Brentford FC - Subscribe
 

Simon C

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Also the automatic VIP thing is only supposed to start from the next home game
 

Banana

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Indeed, you should see this if you have successfully redeemed your voucher

1603792534692.png
 

red_and_white

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For a refund phone EFL - 01772 325829 - you need to give them your i-Folow email address & Voucher Code, so they can check you are who you say you are re the "freebie" & they'll be able to see that you've inadvertantly paid £10 - the card you used will be credited
Thank you for this.

I called them and they asked my email address and they quickly identified I was a season ticket holder. They used the same card details to credit my account, which may take 3 or 4 days to show I'm told. My pass for the game remains active.

All very quick and easy in the end.
 

wanderer paul

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The Norwich City match is the last time ST holders will be receiving a code to access the stream.


This is the last time you will receive a code to watch an iFollow fixture, going forward your iFollow account will be upgraded to VIP enabling you to watch all eligible games without using a code. In case you missed it, in order to be upgraded to VIP in time for our match against Swansea City you must have an iFollow account registered to the same email address as your ticketing account by 7pm tomorrow, Wednesday 28 October.*

We ask supporters to ensure the details in your ticketing account are up to date. Please log in to your ticketing account here. Please also check your communication preferences. You may have unsubscribed from email or text communications which overrides your preferences and means you may be missing out on key updates. Simply fill in your details here. If you have any queries, please email us at enquiries@brentfordfc.com.

Those that do not get a code from the Club can purchase the match for £10
 

ruislip bee

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The Norwich City match is the last time ST holders will be receiving a code to access the stream.


This is the last time you will receive a code to watch an iFollow fixture, going forward your iFollow account will be upgraded to VIP enabling you to watch all eligible games without using a code. In case you missed it, in order to be upgraded to VIP in time for our match against Swansea City you must have an iFollow account registered to the same email address as your ticketing account by 7pm tomorrow, Wednesday 28 October.*

We ask supporters to ensure the details in your ticketing account are up to date. Please log in to your ticketing account here. Please also check your communication preferences. You may have unsubscribed from email or text communications which overrides your preferences and means you may be missing out on key updates. Simply fill in your details here. If you have any queries, please email us at enquiries@brentfordfc.com.

Those that do not get a code from the Club can purchase the match for £10
Well I hope it works. Couldn't get into the SW game despite having the email saying I'd been upgraded for that one. All the codes have worked for the other games covered.
 

Paul USA

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So, visited PC World today, purchased a USB Type C to HDMI cable ( the posh one with gold plated connectors) and took it home to the luvly Lorna to set up using her laptop.

Suffice to say, 10 minutes later I had paid my £0.00 to watch tonight’s game and was then able to watch Stoke v Brentford highlights on my 75 inch TV. - Picture is very acceptable but probably a bit less than normal Hi Def TV.

before the game starts tonight the luvly Lorna says she will turn off all IPads, phones, upstairs computer and anything else that is connected to home internet and that by doing that the picture will improve - I have no idea at all as I am best described as a dinasour with anything to do with computers - but if Lona says it will I can only believe her.

Not 100% confident on tonight’s game - but we live in hope !
 

Delbee

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So, visited PC World today, purchased a USB Type C to HDMI cable ( the posh one with gold plated connectors) and took it home to the luvly Lorna to set up using her laptop.

Suffice to say, 10 minutes later I had paid my £0.00 to watch tonight’s game and was then able to watch Stoke v Brentford highlights on my 75 inch TV. - Picture is very acceptable but probably a bit less than normal Hi Def TV.

before the game starts tonight the luvly Lorna says she will turn off all IPads, phones, upstairs computer and anything else that is connected to home internet and that by doing that the picture will improve - I have no idea at all as I am best described as a dinasour with anything to do with computers - but if Lona says it will I can only believe her.

Not 100% confident on tonight’s game - but we live in hope !

As a pre check , see if you can load up any I Follow Highlights before hand
 

ruislip bee

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Quick question to those that know. My wife was doing work on her laptop at the same time as I was watching ifollow both via wifi on btinternet. Can that have an effect on the quality of my ifollow experience?
 

BaildonBee

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Quick question to those that know. My wife was doing work on her laptop at the same time as I was watching ifollow both via wifi on btinternet. Can that have an effect on the quality of my ifollow experience?
Yes it can. Quality depends on download and upload speeds. The more connections you have in your home, the more your bandwidth is used - particularly if also using streaming services. When issues arise, it is usually it is the clarity of the picture that is the first thing that suffers (loses focus), before you get pausing, then freezing altogether. Sometimes the issues can be at the other end so don't throw your router out of the window if everything appears to be in order but there is still some glitching. There were for example some sporadic sound issues last night.
 

Banana

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Quick question to those that know. My wife was doing work on her laptop at the same time as I was watching ifollow both via wifi on btinternet. Can that have an effect on the quality of my ifollow experience?
It depends what she is doing. Unless she is watching Netflix or other similar activities then no. Even then watching streaming videos these days is remarkably light on bandwidth thanks to some remarkable compression techniques

 

Simon C

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It depends what she is doing. Unless she is watching Netflix or other similar activities then no. Even then watching streaming videos these days is remarkably light on bandwidth thanks to some remarkable compression techniques

Yes and no. Netflix for example seek ahead as far as they can based on your available bandwidth to download fragments that are coming up so your show is less likely to buffer. They are notorious for chewing up as much of your bandwidth as they possibly can to give you as good a streaming experience as possible.

The best way to see this is in You Tube, turn on stats for nerds and look at the readahead value.
 

Banana

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Yes and no. Netflix for example seek ahead as far as they can based on your available bandwidth to download fragments that are coming up so your show is less likely to buffer. They are notorious for chewing up as much of your bandwidth as they possibly can to give you as good a streaming experience as possible.

The best way to see this is in You Tube, turn on stats for nerds and look at the readahead value.
Well, it's never used much of my available bandwidth (1Gb/s), but then again I understand that there's infrastructure at ISPs these days for this kinda thing.
 

ruislip bee

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It depends what she is doing. Unless she is watching Netflix or other similar activities then no. Even then watching streaming videos these days is remarkably light on bandwidth thanks to some remarkable compression techniques

Thanks. No she wash working using company systems etc.
 

halifaxbee

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Shouldn't I have a code for tomorrow's game by now? I'm a ST holder or will last math's VIP still work?
 

Byond

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Passes are available for £10 (£7 international fans)

can some one tell me why the difference
 

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