iFollow Codes Have Been Emailed iFollow and Coventry (H)

andyrew

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I received my iFollow code to access the Cov C. match on Saturday and went into iFollow on the BFC site, but didn't reach a screen asking for the code and b4 I knew it I'd paid £10. I phoned EFL/iFollow and they refunded the £10. I now have access to iFollow. What elementary mistake I made I know not.
 

BuzzWord

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I received my iFollow code to access the Cov C. match on Saturday and went into iFollow on the BFC site, but didn't reach a screen asking for the code and b4 I knew it I'd paid £10. I phoned EFL/iFollow and they refunded the £10. I now have access to iFollow. What elementary mistake I made I know not.
That's exactly what happened to me. I emailed but no response. What telephone number did you use? Cheers
 

andyrew

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That's exactly what happened to me. I emailed but no response. What telephone number did you use? Cheers
EFL - 01772 325829. They wanted the code issued to me by the club.
 

Banana

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EFL - 01772 325829. They wanted the code issued to me by the club.
Can I confirm. You call this number, you give them a code, then they give you £10. Correct?

No more questions asked?
 

BuzzWord

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Can I confirm. You call this number, you give them the Voucher Code & your email address, then they give you £10. Correct?

No more questions asked?
As corrected above - I've just called efl - very helpful chap - gave details & he sorted & said to check my card/statement in 3-5 days max & the £10 CR should be there
 

BEEcool

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Another one here that paid the £10 before redeeming the free voucher. Very easy to do but thankfully straight through to the EFL on that phone above no. for a refund. Felt very 90's actually speaking to someone.
 

johndub

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Another one here that paid the £10 before redeeming the free voucher. Very easy to do but thankfully straight through to the EFL on that phone above no. for a refund. Felt very 90's actually speaking to someone.
I never even considered ringing them. Just assumed I’d get the usual “Your call is important to us” followed by music, further unnecessary messages, etc before I’d give up.

Oh me of little faith!
 

BEEcool

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Can I confirm. You call this number, you give them a code, then they give you £10. Correct?

No more questions asked?
They give your £10 back but obviously not a credit.
 

Untouchable

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Can I confirm. You call this number, you give them a code, then they give you £10. Correct?

No more questions asked?
Could be a tidy little earner.
 

hobbsy

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Well no-one would be as bold to cash in their unused vouchers would they? Hopefully they will check that your account has been charged as claimed.
I assume it's a refund via their payments system not a credit
 

Banana

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I assume it's a refund via their payments system not a credit
A refund is just a reverse payment. The payment system doesn't cancel the original payment and there doesn't have to be an original payment. I know about these things...
 

andyrew

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Can I confirm. You call this number, you give them a code, then they give you £10. Correct?

No more questions asked?
Do you work part time for the Fraud Squad?
 

hobbsy

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A refund is just a reverse payment. The payment system doesn't cancel the original payment and there doesn't have to be an original payment. I know about these things...
Oh okay, I'll have to assume that it is a well run e-commerce system with sufficient checks in place.
 

BuzzWord

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I assume it's a refund via their payments system not a credit
EFL chap said the card I used would be refunded the £10, of course after he checked my email address against the free voucher code ie I was who I said I was & that my code was legitimate & that yes he could see £10 had been (inadvertently) paid - voila!
 

Banana

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Oh okay, I'll have to assume that it is a well run e-commerce system with sufficient checks in place.
I'm sure it's just a immaculate as the client facing implementation that we are subjected to. 🤨
 

detours

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If anyone's bothered this also happened to me. Not sure what I did differently... I think I clicked "use saved card" and it took the £10 out before I'd put the code in.

Put the code in first, everyone :sneaky:
 

brundallbee

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If anyone's bothered this also happened to me. Not sure what I did differently... I think I clicked "use saved card" and it took the £10 out before I'd put the code in.

Put the code in first, everyone :sneaky:
Yes. Same happened to me. Don't press 'use saved card' - as I did. I e-mailed them, with the code provided by the club, and the payment will be reversed 3-5 days. They seem to react positively if they have both your e-mail address & the code provided by the club.
 
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GRJ

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keep getting an' error has occurred please try again' message. not had this before.
I had the same problem a couple of weeks ago managed to 'chat' with ifollow they did seem to be able sort but logged in on my phone then when I went back on laptop transaction apperad in payment history and all was well.
 

AB

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Best not to set up a PayPal account just for this purpose if you aren’t going to use it for anything else. Unless you want to pay £12 for the privilege of not putting your card details into iFollow for free passes.
 

BeehindU

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Yes. Same happened to me. Don't press 'use saved card' - as I did. I e-mailed them, with the code provided by the club, and the payment will be reversed 3-5 days. They seem to react positively if they have both your e-mail address & the code provided by the club.
Yep, for the Preston game I pressed the ‘use saved card’ as well before getting to the bit about entering the code and it immediately said thanks very much and the money was gone. No opportunity given to check details before buying. No ticking a T&C box, which I would have thought should be a necessity when buying something online. I emailed them but no response at all. I didn’t quote the club code, only the order reference number they sent me. Maybe that was my mistake and I should try again.

The site seems designed to trap the unwary.
 

Col T

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keep getting an' error has occurred please try again' message. not had this before.
I had this as well... If it helps anyone. If you saved ifollow and are logged in you can't redeem your voucher code without the error message.
Logout then go to subscribe, login when prompted and you can...

Another IFollow victory🙄
 

bees1984

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Yep, for the Preston game I pressed the ‘use saved card’ as well before getting to the bit about entering the code and it immediately said thanks very much and the money was gone. No opportunity given to check details before buying. No ticking a T&C box, which I would have thought should be a necessity when buying something online. I emailed them but no response at all. I didn’t quote the club code, only the order reference number they sent me. Maybe that was my mistake and I should try again.

The site seems designed to trap the unwary.
I did the same, emailed them with the match code and they replied the same day to confirm will be refunded to my account within 3-5 days
 

Gazza Bee

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Yep, for the Preston game I pressed the ‘use saved card’ as well before getting to the bit about entering the code and it immediately said thanks very much and the money was gone. No opportunity given to check details before buying. No ticking a T&C box, which I would have thought should be a necessity when buying something online. I emailed them but no response at all. I didn’t quote the club code, only the order reference number they sent me. Maybe that was my mistake and I should try again.

The site seems designed to trap the unwary.
Yep exactly what happened to me - will ring them next week if I don't hear back from them by Monday
 

brundallbee

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Yes. Same happened to me. Don't press 'use saved card' - as I did. I e-mailed them, with the code provided by the club, and the payment will be reversed 3-5 days. They seem to react positively if they have both your e-mail address & the code provided by the club.
Quick update. The payment was refunded immediately to my credit card. So the lesson seems to be don't press anything suggesting the use of stored credit card details when 'buying' the 'free' match but, should you do so accidentally, e-mail iFollow straightaway with the match code provided by the club.
 

Vid

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It’s a bit like buying from the rain forest and agreeing to Prime by mistake. Work your way down the left of the page entering code. Click “pay” at the bottom and then back up the top clicking on the button on the right “pay with card”.
 

Herbert

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I think I’ve got it set up, yesterday it showed the countdown to the match, not today though.

If I’m to miss it live, can I re-watch the 90minutes after 5pm ?
 

liverbee

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Been booked into Tate Liverpool for 3pm to see how galleries handle Covid19. Watching on alternative device two weeks ago IFollow was showing 2-1 when GPG was showing
2-4. What to do.😕
 

hatfieldbee

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Entered code on phone and saw audio and visual coverage appear on EFL iFollow app against the match. I was on the desktop yesterday and looked in on the BFC OS but it didn't"t show on there. Don't mind watching on phone, but would bee better on desktop. Hope that's corrected by 3pm!
 

peterwey

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Carefully followed procedures but cd not not enter my voucher as kept getting" there was an error" so ended up having to pay £10

When will IFollow sort this problem out?
 

Banana

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Carefully followed procedures but cd not not enter my voucher as kept getting" there was an error" so ended up having to pay £10

When will IFollow sort this problem out?
You should have done that on MONDAY when the codes came out, not 15 mins before the match
 

Sultan

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Any coverage started yet on ifollow
 

Lionel Bart-At

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I have gone into live match centre and am tuned in fine, listening to Mark and Marcus, picture fine etc but.... never asked me for my code! Is it same code as last game maybe?
 

jlove

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I have gone into live match centre and am tuned in fine, listening to Mark and Marcus, picture fine etc but.... never asked me for my code! Is it same code as last game maybe?
Same for my son, he’s convinced he didn’t enter his code in the week!
 

peterwey

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Thank you - most helpful

I did try on Thursday but with same error message
 

Delbee

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Set up ok on PC set up TV link ok.Then had a bloody ITunes message only way of getting rid of it was to unplug TV. Got rid of messages then had all kinds of problems reset TV . Had to use Control Alt Delete , I know you should not . Eventually got PC back so staying with PC today
 

Adam

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I have gone into live match centre and am tuned in fine, listening to Mark and Marcus, picture fine etc but.... never asked me for my code! Is it same code as last game maybe?
Yeah same just happened to me, worried it will cut out at 3pm.
 

Herbert

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Nothing for me. No picture. No sound.

When I try to set up again it says I already have access for this game.
 

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