iFollow Mutual Help Thread

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Untouchable

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Can’t get iFollow to work on Firestick. Just get the rotating wheel on the screen. Have cleared cookies etc but still no luck.

Have got an excellent picture and audio via the iFollow app though.
 

Delbee

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Can’t get iFollow to work on Firestick. Just get the rotating wheel on the screen. Have cleared cookies etc but still no luck.

Have got an excellent picture and audio via the iFollow app though.
Didn’t know there’s an IFollow app. Will have a look later
 
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iFollow pic is crap. Much better pic on overseas TV!
 

wanderer paul

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3rd away game running big problem. Started with Microsoft edge got a frozen picture of Thomas Frank. gave it while no lmprovement. signed
out, signed on with chrome. Just got the ever spinning circle.I 've again gave it a while and nothing.Hoped it wou!d be 3rd time licky on my kindle fire. Again just the ever spinning circle. Eventually gave up and went to hesgoal.That's the last time I pay for a game on ifollow
 

TW3Bee

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Took two attempts to get in today, but then worked fine for most of the game, only freezing once.
 

jlove

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Had the buffering circle for a short time early in the second half, similar time as for the Norwich game – never has that before. Is it fans coming back late from the Hive?
 

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As a Season Ticket Holder , I’ve yet to receive the Email of information on the VIP pass . Checking my Purchase Packages with Credit Card information and dated 01/11/20 ,I take it that this I have the VIP. So I can get through this the Swansea game
 

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Had the buffering circle for a short time early in the second half, similar time as for the Norwich game – never has that before. Is it fans coming back late from the Hive?
Is that the part circle that goes round and round as I had this when I choose Next Match Live Match
 

Delbee

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As a Season Ticket Holder , I’ve yet to receive the Email of information on the VIP pass . Checking my Purchase Packages with Credit Card information and dated 01/11/20 ,I take it that this I have the VIP. So I can get through this the Swansea game
Should have shown the other one as above post
 

Simon C

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You should have this (at least I hope this is what this means)

View attachment 23007
That should be fine but unhelpfully the Subscribe page has an upcoming matches section which doesn't say we have access to the match as VIP and will let you buy for £10. I can see more fans who will have free access purchasing by mistake
 

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Bottom Right -> Settings Cog -> Audio -> Home
Banana this is a question on IFOLLOW, as a Season Ticket Holder how do I action The IFollow Season Ticket Pass ,for free access starting Tuesdays Swansea game. I don’t seem to have had an Email from the club
 
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Banana this is a question on IFOLLOW, as a Season Ticket Holder how do I action The IFollow Season Ticket Pass ,for free access starting Tuesdays Swansea game. I don’t seem to have had an Email from the club
Do you have what Alex has in post #364 above?
 

GU24 Bee

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I have what Alex has put up in post #364 but when I go to buy pass it’s asking me to pay £10.00 like it normally does but I need a code to get it free?
 

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Also will this be available on Sky red button as it’s a 7.00pm kick off.
 
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I have what Alex has put up in post #364 but when I go to buy pass it’s asking me to pay £10.00 like it normally does but I need a code to get it free?
I would leave everything alone for now.

As Simon C said above, the website isn't showing you that that game SHOULD be free. And you can still be fooled into paying £10 for it. So don't touch anything until we know what's going on nearer the time.
 
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I took this from my IFOLLOW Account

Is what I have , so it’s a VIP pass then
Licence Name Season Ticket - Brentford01/07/2021 ACTIVE
As far as we know, you should be ok. But we are making assumptions as no-one has told us anything.
 

Delbee

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You should have this (at least I hope this is what this means)

View attachment 23007
Alex like you I have assigned to my IFOLLOW Account , but how can I get the Swansea game without paying

When I went into The Official Site and IFOLLOW > Next Match ,I I get this message

Access to the match live on iFollow will be available here from 1 hour before kick-off

Wonder what it means
 
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hobbsy

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I'll try and find out tomorrow at the BIAS BFC meeting, but I suspect the answer will be, “we'll have to check with ifollow."
 

Alex

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Alex like you I have assigned to my IFOLLOW Account , but how can I get the Swansea game without paying

When I went into The Official Site and IFOLLOW > Next Match ,I I get this message

Access to the match live on iFollow will be available here from 1 hour before kick-off

Wonder what it means
I know no more than you. It is my expectation that because I have that the video will just work as happened for the previous one without inputting any code..
 

badgerbee

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Isn't it the same as the situation for the Sheff Weds away game?
If you were able to access that game through iFollow (without paying), you should be OK for Swansea, and M'Boro and midweek aways etc. etc. too.
No?
(Appreciate Sheff Weds was on SKY, but I also checked iFollow access for that game, and it was available for me without any payment......)
 

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I’ve just read on the Brentford website it says season ticket holders that have chosen to freeze their season tickets will be able to log into their iFollow account to watch the game, it also says that the game WON’T be able to watch it on Sky red button.
 

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I’ve just read on the Brentford website it says season ticket holders that have chosen to freeze their season tickets will be able to log into their iFollow account to watch the game, it also says that the game WON’T be able to watch it on Sky red button.
Like you I had seen this Post.but it doesn’t say how to access the Free Game Method . I have just sent the club an Email asking howvand did suggest that they Posted The Answer Of Method on the Official Site
 
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So club have tweeted that you should see this if all is well

1604312717617.png



However myself (and others) have this

1604312738510.png
 

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What a lottery, this system is & total crap !.. Not bfc fault tho..
I wounder if other clubs have ? The same problems, must have surely...
 
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So it looks like the club tweeted the pic from an internal account that always has access to all matches.

The long and the short of it is that if it shows that you already have access to the Swansea match then you are fine. The Middlesbro game will be activated....later.
 

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I’ve not got the information you posted for the Middlesbrough game, I think after lunch I will phone both the club and IFOLLOW as I have paid for the Swansea game
 
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I’ve not got the information you posted for the Middlesbrough game, I think after lunch I will phone both the club and IFOLLOW as I have paid for the Swansea game
Post the screenshot of what you see please
 

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I’ve not got the information you posted for the Middlesbrough game, I think after lunch I will phone both the club and IFOLLOW as I have paid for the Swansea game

Banana
I have just been on to the Ticket Office asking about access for the Swansea game , they say I have to wait till an hour before the game, then log into my IFOLLOW Account and I will have access to the game.
That’s a bit different from your information Post 388 , I’m even more puzzled as to what to do
 

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I’ve not got the information you posted for the Middlesbrough game, I think after lunch I will phone both the club and IFOLLOW as I have paid for the Swansea game

Banana
I have just been on to the Ticket Office asking about access for the Swansea game , they say I have to wait till an hour before the game, then log into my IFOLLOW Account and I will have access to the game.
That’s a bit different from your information Post 388 , I’m even more puzzled as to what to do
Make sure you are logged in to iFollow and then go to this link: Brentford FC - My iFollow Account

It should show you upcoming matches and whether you have access to them or not
 

jlove

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Just checked mine and it seems to comply with what Banana has and also, on my account, there is this confirming my ST is Active, so I assume matches are activated singly.
Screenshot 2020-11-02 at 11.37.44.pngScreenshot 2020-11-02 at 11.39.54.png
 

Delbee

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Post the screenshot of what you see please
As usual the IPad does not like taking screenshots, I’ve tried as they say on the Internet with no luck

Later this afternoon I’ll see and try on my Desktop Pc if I can do screenshots. If I get the I won’t post them
 
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As usual the IPad does not like taking screenshots, I’ve tried as they say on the Internet with no luck
What does it say next to the Swansea match?
 
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