iFollow v Swansea; How to Ensure you SHOULD be ok to Watch on iFollow

Banana

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1. If you received an email from the club this afternoon entitled " Your match preview: Your iFollow account has been upgraded" - then you should be ok

2. If you go to your iFollow account here: Brentford FC - My iFollow Account and click the plus sign next to "PURCHASED PACKAGES" and see this then you should be ok as long as you ALSO can pass the test in 3 below

1604420670861.png

3. If you go to your iFollow account here (difference place): Brentford FC - Subscribe and scroll down until you see "MATCH PASSES" and see any of the following then you should be ok:


1604421288689.png
1604421364357.png

(ignore the blue circle on this one - it's the Swansea match you are interested in)
1604421431661.png


4. If you don't have any of the above then email tickets@brentfordfc.com and they can send you a code
 

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Banana

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If you can see this for 3 above, then try again 15 minutes later. If it still persists then email the club for a code (not that I think you can use as this screen doesn't permit a match to be selected)

1604421677775.png
 
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Banana

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The stream is ALREADY LIVE on the iFollow app.

If you want to check NOW if you have access, then download the app, sign in and you should see a live view of the new stadium,
 

GABS

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The stream is ALREADY LIVE on the iFollow app.

If you want to check NOW if you have access, then download the app, sign in and you should see a live view of the new stadium,
App only? Not via a browser such as chrome?
 

Simon C

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The mobile app appears to show the stream earlier than the website does. If you are unsure about whether you have access game by game it seems to be a way to check earlier than waiting for the web. If the app works you can relax in the hour leading up to KO
 

Dazza

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Stream working on web (using chrome) now as well
 

teesbee

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1. If you received an email from the club this afternoon entitled " Your match preview: Your iFollow account has been upgraded" - then you should be ok

2. If you go to your iFollow account here: Brentford FC - My iFollow Account and click the plus sign next to "PURCHASED PACKAGES" and see this then you should be ok as long as you ALSO can pass the test in 3 below


3. If you go to your iFollow account here (difference place): Brentford FC - Subscribe and scroll down until you see "MATCH PASSES" and see any of the following then you should be ok:


View attachment 23041
View attachment 23043

(ignore the blue circle on this one - it's the Swansea match you are interested in)
View attachment 23045


4. If you don't have any of the above then email tickets@brentfordfc.com and they can send you a code


My head hurts.
 

nocoat

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this is just UTTER CRAP. :cry: i have everything ok, active pass etc. but dont have the "you already have access to this match" bit. its just so so so crap :cry:
 
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Banana

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this is just UTTER CRAP. :cry: i have everything ok, active pass etc. but dont have the "you already have access to this match" bit. its just so so so crap :cry:
You should be able to get the stream now via the Match Centre
 

nocoat

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You should be able to get the stream now via the Match Centre
logged out
swore
tried to log in with my sons account on my email as we both froze season ticket
reset password.
didnt get reset password
swore
cried
logged back in on the original account
seems to have the match now.

it is just sh*t.
 
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logged out
swore
tried to log in with my sons account on my email as we both froze season ticket
reset password.
didnt get reset password
swore
cried
logged back in on the original account
seems to have the match now.

it is just sh*t.
Drink some booze and stop being a fanny
 

BuzzWord

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logged out
swore
tried to log in with my sons account on my email as we both froze season ticket
reset password.
didnt get reset password
swore
cried
logged back in on the original account
seems to have the match now.

it is just sh*t.
Simples - just go to BFC site, click on Match Centre & hey presto!
As a frozen STH you're already log in
 

AB

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Go to Brentford website, click on the iFollow drop down then Next Match then click "watch now". I'm not really sure why everyone seems to find this hard when they are also quite capable of logging into GPG, fb or twitter, composing and posting a message moaning about it.
 

ruislip bee

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Go to Brentford website, click on the iFollow drop down then Next Match then click "watch now". I'm not really sure why everyone seems to find this hard when they are also quite capable of logging into GPG, fb or twitter, composing and posting a message moaning about it.
It's because it's not consistent AB. Changes from match to match. Sometimes works sometimes doesn't. Maybe your IT equipment is better than others or your internet connection is better. Who knows. But others have genuine problems trying to use this. Worked fine for me. Then just wouldn't work for the SW game. Why?
 

wanderer paul

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All good here! 😉😁
 

nocoat

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Go to Brentford website, click on the iFollow drop down then Next Match then click "watch now". I'm not really sure why everyone seems to find this hard when they are also quite capable of logging into GPG, fb or twitter, composing and posting a message moaning about it.
Do you think everyone is making all their issues up !!
It’s crap. Life is like a game of ifollow you never quite know what you are gonna get etc
 

allanfinnie

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Go to Brentford website, click on the iFollow drop down then Next Match then click "watch now". I'm not really sure why everyone seems to find this hard when they are also quite capable of logging into GPG, fb or twitter, composing and posting a message moaning about it.
Done all that, but it asks me to pay £10
I was told you don’t need a code now, as I have VIP access.
Watched the earlier games when you just put the code in, no problem.
 

chris1969

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Done all that, but it asks me to pay £10
I was told you don’t need a code now, as I have VIP access.
Watched the earlier games when you just put the code in, no problem.
Exactly my problem.....then takes my money
 

Sultan

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allI get is this yet again.Screenshot 2020-11-03 at 19.26.46.png
 

Sultan

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Didn't think of that.:rolleyes:
 

moribee

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There is no VIP button. So.e of the responses I have had are brain hurting. My club can do better than this. I am not giving this bunch of cowboys my bank details
 

BFC1997

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There is no VIP button. So.e of the responses I have had are brain hurting. My club can do better than this. I am not giving this bunch of cowboys my bank details
Is your ticketing account set up with the same email address as your iFollow account?
 

b42long....

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If you’re on work laptop firewalls etc can block, I’ve moved to iPad and it works fine
 
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Lovely shot of the moon :)
 

AndyS

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Is there anyway to turn the commentary off? The 2 co-commentators add nothing of interest....
 

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