iFollow v Swansea; How to Ensure you SHOULD be ok to Watch on iFollow

BEEcool

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Is there anyway to turn the commentary off? The 2 co-commentators add nothing of interest....
Hate to agree but there’s a time and place for all the reminiscing and banter about the old days. For me personally, it’s not something I want to be hearing continuously during a match.
 

wanderer paul

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Hate to agree but there’s a time and place for all the reminiscing and banter about the old days. For me personally, it’s not something I want to be hearing continuously during a match.
Turn it down then.

I usually do with the other lot..... 🤷
 

Ealing Bee

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Went in at 6.40 pm and it worked ok (and throughout), but if they can get the everything else to work, why can't they find a simple way of telling you in advance that you're set-up?

(Appreciate that this pales by comparison with those who couldn't access it and/or had to pay £10, but still - that bit should be simple, no?)
 

wanderer paul

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Had do I get a refund ? Anyone got an email address ? Cheers
Read this:

 

Wise old Bee

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Do you think everyone is making all their issues up !!
It’s crap. Life is like a game of ifollow you never quite know what you are gonna get etc
I was in my office for the first half using my laptop which worked fine for all last season's lockdown games but this season I just get the revolving white circle on a black screen. Ended up using my phone which is not ideal but meant I could watch the the second half whilst travelling home. I appreciate that the difficulties some of us have are not the fault of the club but a reliable service would be nice. Every game this season has presented a challenge using iFollow.
 

ruislip bee

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Worked fine for me today - but could only flittingly watch due to doing other stuff. Logged in about 20 mins before ko - all fine. Got done by the early KO time though. Thanks to those that informed me.
 

moribee

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As my season tkt is now for next season I will consider paying next time I can watch. Flummoxed by it all,and disappointed.
 

allanfinnie

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Is your ticketing account set up with the same email address as your iFollow account?
I think this might be my problem. When I tried to log in to i follow initially it wouldn’t accept my email address, so I picked another address, and it worked, but that is different to my ticketing account.
Which one should I change?
 

Sultan

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I constantly get the black screen, i'm logged in ok, tried TV using firestick and Amazon Silk (Had no problems back end of last season doing this, my preferred way of watching), Tried Mac using Google Chrome, and Safari, tried Phone (Brentford site and EFL app), tried Ipad. All no luck. Goodbye Brentford. Does anyone have access to teletext, so much easier.
 
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I constantly get the black screen, i'm logged in ok, tried TV using firestick and Amazon Silk (Had no problems back end of last season doing this, my preferred way of watching), Tried Mac using Google Chrome, and Safari, tried Phone (Brentford site and EFL app), tried Ipad. All no luck. Goodbye Brentford. Does anyone have access to teletext, so much easier.
i had a blank for luton screen . also this time . im using edge

used chat icon on right. ctrl + alt +del. worked this time
 

Longhope Bee

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1. If you received an email from the club this afternoon entitled " Your match preview: Your iFollow account has been upgraded" - then you should be ok

2. If you go to your iFollow account here: Brentford FC - My iFollow Account and click the plus sign next to "PURCHASED PACKAGES" and see this then you should be ok as long as you ALSO can pass the test in 3 below


3. If you go to your iFollow account here (difference place): Brentford FC - Subscribe and scroll down until you see "MATCH PASSES" and see any of the following then you should be ok:


View attachment 23041
View attachment 23043

(ignore the blue circle on this one - it's the Swansea match you are interested in)
View attachment 23045


4. If you don't have any of the above then email tickets@brentfordfc.com and they can send you a code
I was advised that I now have 'VIP upgrade' however for the Middlesbrough match I am still seeing 'Subscribe Now' against it

1604592755022.png
Will this be updated (when??) or do I need to do something?
 

Simon C

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I was advised that I now have 'VIP upgrade' however for the Middlesbrough match I am still seeing 'Subscribe Now' against it

View attachment 23060
Will this be updated (when??) or do I need to do something?
Mine still tells me to subscribe as well. As rubbish as this is if you got access to Swansea without ding anything you should be fine for Boro too.
 

Sultan

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Been ringing the EFL number for 2 days off/on goes to voicemail every time
I had the same and it says voicemail full. Took me over a week to get a refund acknowledgment on email. I got through to the receptionist. She was no help either.
 

nick logan

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Prob already been said but if anyone having problems hasn't tried laptop-hdmi-big telly then give that a try.
Neither Jambo or me have had any problems .

cue it doesn't work now tomorrow :LOL:
 

Slabs

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I constantly get the black screen, i'm logged in ok, tried TV using firestick and Amazon Silk (Had no problems back end of last season doing this, my preferred way of watching), Tried Mac using Google Chrome, and Safari, tried Phone (Brentford site and EFL app), tried Ipad. All no luck. Goodbye Brentford. Does anyone have access to teletext, so much easier.
My daughter sorts ours out on her Mac. She gets the black screen sometimes when she first logs in. She just refreshes the page and it then works fine. Give it a try tomorrow to see if works.
 

james121bees

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The match against Swansea I was left with no other option but to buy a match pass. Although I have a season ticket & was signed into my account etc, I emailed ifollow & have just received a reply saying that they will refund the money.
 

Travel Tavern Bee

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Prob already been said but if anyone having problems hasn't tried laptop-hdmi-big telly then give that a try.
Neither Jambo or me have had any problems .

cue it doesn't work now tomorrow :LOL:
HDMI ? So 1999 😁 just cast it .

works fine on my 65 inch ...... cue Carry on comment
 

Babbelfish

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Received this today from the club:

“ As a Season Ticket Holder, you’ve had the opportunity watch most of our games for free this season. We noticed that you haven’t used your free access to iFollow yet and we’d like your help to understand why you aren’t taking this offer so we can look to improve the service.”
All very odd as I have been using my free access regularly. But hats off to the club for pursuing this issue.
 

Simon C

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Received this today from the club:

“ As a Season Ticket Holder, you’ve had the opportunity watch most of our games for free this season. We noticed that you haven’t used your free access to iFollow yet and we’d like your help to understand why you aren’t taking this offer so we can look to improve the service.”
All very odd as I have been using my free access regularly. But hats off to the club for pursuing this issue.
Do you have another ST holder in the house? My son has had this as we use my account for iFollow
 

Babbelfish

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Do you have another ST holder in the house? My son has had this as we use my account for iFollow
We do but he’s away at uni and has his own account, email etc. No matter; it’s good that the club are following up on people who, for whatever reason, haven’t accessed the service, the underlying message being an offer of help.
 

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