The Club Shop

Hakonen_72

Member
Joined
14 May 2017
Messages
293
Reaction score
1
Location
Finland
I am sure the shirt I ordered almost a month ago will arrive some day but it is kind of funny it took over two weeks after the order when I received an e-mail telling the order is on its way. So, the Father's Day gift will arrive probably two weeks after the day which was on the 8th November in Finland. My dad does not have a clue I ordered him a Brentford shirt so I can tell him it is actually his Christmas present... convenient.
 

B2B

Active member
Joined
21 Mar 2001
Messages
4,236
Reaction score
2
Location
Sydney, Australia
We are still waiting; 2 and a half months for a £258 order.... no reply to emails, no tracking details supplied... ridiculous
 

wanderer paul

https://brentfordfcmemorabilia.wordpress.com/
Joined
28 Oct 2002
Messages
49,296
Reaction score
515
Location
Brentford
We are still waiting; 2 and a half months for a £258 order.... no reply to emails, no tracking details supplied... ridiculous
Go to the top. Email the CEO, Jon Varney.
 

hobbsy

Optimist
Joined
23 Apr 2005
Messages
16,098
Reaction score
324
Location
KT3 New Malden
We are still waiting; 2 and a half months for a £258 order.... no reply to emails, no tracking details supplied... ridiculous
Who have you contacted/which addresses so far?
 

Houghton Bee

Well-known member
Joined
10 Jul 2001
Messages
13,063
Reaction score
156
Location
Houghton Regis

cheshirebee

the one without a space
Joined
21 Feb 2009
Messages
1,327
Reaction score
103
Location
Macclesfield
Finally chased up (by email) at the weekend my lost retro training top which I have been waiting for since I returned the wrong size in July.
Got an email response from Leah within 10mins which on a Saturday is very impressive.
She has said that it will be sent out today. I’m hopeful this signals a return to normal service.
KLM top arrived today. Excellent service. Let’s hope that’s the new standard.
 

B2B

Active member
Joined
21 Mar 2001
Messages
4,236
Reaction score
2
Location
Sydney, Australia
Who have you contacted/which addresses so far?
Hi Hobbsy, I responded to the order confirmation email (shop@brentfordfc.com and have also written to the onlineshop@brentfordfc.com email address) - the last email received said the order had been despatched, but provided no details on tracking etc so I have no idea where it is or when it might arrive. I emailed for updated information but presume they are too busy to respond...:rolleyes::banghead:
 

hobbsy

Optimist
Joined
23 Apr 2005
Messages
16,098
Reaction score
324
Location
KT3 New Malden
Hi Hobbsy, I responded to the order confirmation email (shop@brentfordfc.com and have also written to the onlineshop@brentfordfc.com email address) - the last email received said the order had been despatched, but provided no details on tracking etc so I have no idea where it is or when it might arrive. I emailed for updated information but presume they are too busy to respond...:rolleyes::banghead:
Okay, next step would be to forward to Enquiries@brentfordfc.com. If you don't get a reply then Jon Varney.

I have contacted the club about the other club shop issues so I will mention your case. Let me know if you don't get anywhere.
 

Isleworth_Bee

Well-known member
Joined
18 Jan 2005
Messages
21,608
Reaction score
384
Location
Basingstoke
KLM top arrived today. Excellent service. Let’s hope that’s the new standard.
Is that the KLM kit or jacket? Dont take this the wrong way but the kits only in XXL, ive been waiting ages to see if they will release any more sizes.
 

Guildford Bee

Well-known member
Joined
16 May 2000
Messages
12,881
Reaction score
335
Location
Caterham
I ordered a couple of mini kits (though the price wasn't mini) for the kids w/printing. Received an email last Wednesday morning saying the order had been dispatched and was with RM. Logged onto the RM website this morning which says that while BFC has advised the order is on its way to them, they haven't received it. I know who I believe. I can see this being a battle.
Having emailed the shop on Monday afternoon, my order miraculously arrived with RM yesterday
 

Simon C

Moderator
Joined
6 Feb 2001
Messages
18,327
Reaction score
206
Location
'slow
Thanks mate. Im after the kit. Doesnt look like it will be back in stock.
Depends how much you want to spend, there are two available here. :LOL:

 

Isleworth_Bee

Well-known member
Joined
18 Jan 2005
Messages
21,608
Reaction score
384
Location
Basingstoke
Depends how much you want to spend, there are two available here. :LOL:

Jesus. an XLL and XL at £170+

I can grab a XXL for £40.

:LOL:

I want a M or L :(
 

TW3Bee

Griffin Park 1972-2020
Joined
26 Oct 2005
Messages
55,531
Reaction score
375
Location
Lampton Village
Any news on the white shirts?

All they have on the website is ladies and junior sizes.
 

BuzzWord

Member
Joined
7 Jan 2020
Messages
449
Reaction score
55
Any news on the white shirts?
All they have on the website is ladies and junior sizes.
Or you could go to the Umbro site - there's a 20% discount available right now, which is not to be sniffed at !!!
Insert promotion code UMBRO20 on the order page - you have to scroll down a mite
(Obviously you can't get a name or number on the back - but plain is best, I say)
 

Simon C

Moderator
Joined
6 Feb 2001
Messages
18,327
Reaction score
206
Location
'slow
Or you could go to the Umbro site - there's a 20% discount available right now, which is not to be sniffed at !!!
Insert promotion code UMBRO20 on the order page - you have to scroll down a mite
(Obviously you can't get a name or number on the back - but plain is best, I say)
Brentford shop is suggesting Black Friday deals will start there from tomorrow if you are prepared to wait.

From browsing it looks like the Umbro site has some Brentford products that aren't available on our website for some reason
 

Houghton Bee

Well-known member
Joined
10 Jul 2001
Messages
13,063
Reaction score
156
Location
Houghton Regis
May or may not be indicative but if you click the Black Friday tab on the OS it lists a load of products, albeit without discount yet. No current season kits, but the training-wear is there.

 

Simon C

Moderator
Joined
6 Feb 2001
Messages
18,327
Reaction score
206
Location
'slow
May or may not be indicative but if you click the Black Friday tab on the OS it lists a load of products, albeit without discount yet. No current season kits, but the training-wear is there.
Yes that's a bit rubbish as people may think those are already deals.
 

Simon C

Moderator
Joined
6 Feb 2001
Messages
18,327
Reaction score
206
Location
'slow

Simon W

Active member
Joined
28 Dec 2000
Messages
4,606
Reaction score
108
Location
.. a little village in Herefordshire
Prices on the Umbro site are not always the same as the Bees club shop as well so check before you buy, this is £15 more expensive on Umbro for example

But if you take off the 20% student discount (most of us have kids who can get it via UNiDAYS or Student Beans ) and add in the free delivery is virtually the same price . After reading a lot on here, I think I would rather use the Umbro site
 

RAF_Patto

Member
Joined
16 Jun 2020
Messages
210
Reaction score
29
Or you could go to the Umbro site - there's a 20% discount available right now, which is not to be sniffed at !!!
Insert promotion code UMBRO20 on the order page - you have to scroll down a mite
(Obviously you can't get a name or number on the back - but plain is best, I say)
Thanks for the heads up on this. I've ordered through Umbro, got the discount AND have the security of knowing they'll fulfil my order!
 

Isleworth_Bee

Well-known member
Joined
18 Jan 2005
Messages
21,608
Reaction score
384
Location
Basingstoke
Thanks for the heads up on this. I've ordered through Umbro, got the discount AND have the security of knowing they'll fulfil my order!
Such a bad thing to read about a Championship club that wants to be playing in the top league asap. Off the pitch we are quite poor.
 

B2B

Active member
Joined
21 Mar 2001
Messages
4,236
Reaction score
2
Location
Sydney, Australia
Okay, next step would be to forward to Enquiries@brentfordfc.com. If you don't get a reply then Jon Varney.

I have contacted the club about the other club shop issues so I will mention your case. Let me know if you don't get anywhere.
I emailed onlineshop@brentfordfc.com yesterday (my time) and Enquiries@brentfordfc.com just now. Frankly its embarrassing and a disservice to the club and what we are seeking to achieve and be perceived as forward thinking, trail blazing, innovative leader in our field.

We can't even pack a few kits into a box and ship them out with tracking details FFS. I have zero confidence left now - both B@B jar's have almost given up hope of receiving the new kit...
 

hobbsy

Optimist
Joined
23 Apr 2005
Messages
16,098
Reaction score
324
Location
KT3 New Malden
I emailed onlineshop@brentfordfc.com yesterday (my time) and Enquiries@brentfordfc.com just now. Frankly its embarrassing and a disservice to the club and what we are seeking to achieve and be perceived as forward thinking, trail blazing, innovative leader in our field.

We can't even pack a few kits into a box and ship them out with tracking details FFS. I have zero confidence left now - both B@B jar's have almost given up hope of receiving the new kit...
I agree and I've had no reply to my message from six days ago.
 

The Walrus

Active member
Joined
6 Sep 2004
Messages
1,861
Reaction score
0
Location
Ashford
Or you could go to the Umbro site - there's a 20% discount available right now, which is not to be sniffed at !!!
Insert promotion code UMBRO20 on the order page - you have to scroll down a mite
(Obviously you can't get a name or number on the back - but plain is best, I say)
Shirts available at £38.40 direct from Umbro today - cheaper than the club shop and probably more likely to receive it quickly too.
 

BuzzWord

Member
Joined
7 Jan 2020
Messages
449
Reaction score
55
So having given you happy GPGers the heads-up yesterday re Umbro direct (20% off : code Umbro20), & purchased thereon myself (no P&P), Bees Shop Black Friday is now on & have just purchased something there also (using up my Loyalty Rewards) ..... £4.00 delivery for service info as below - makes good reading - we'll just see shall we!

1605872077299.png
 

Griffin

Active member
Joined
18 Jul 2001
Messages
1,252
Reaction score
9
Location
Ascot
I tried to use my loyalty points today but received a message I couldn't use them because I was purchasing discounted items. Did you use your loyalty points against a non discounted item?
 

BuzzWord

Member
Joined
7 Jan 2020
Messages
449
Reaction score
55
I tried to use my loyalty points today but received a message I couldn't use them because I was purchasing discounted items. Did you use your loyalty points against a non discounted item?
Err, sorry, you are quite correct - the buggers had me stymied, so I made two separate Club Shop purchases - one was a non-discounted item (to be sent to a.n.other) on which I used up my Rewards .... & t'other was for the discounted items for me. (I didn't have many Rewards, but enough to zero 2x P&P). What a palaver!
 

B2B

Active member
Joined
21 Mar 2001
Messages
4,236
Reaction score
2
Location
Sydney, Australia
Finally got a response and a tracking number. All good I thought, finally getting somewhere. Upon checking on the Royal Mail site this is the message;

Tracking information is not available for this service

you could not make it up....
 

Banana

Occasionally incorrect
Joined
7 Apr 2000
Messages
71,097
Reaction score
1,480
Location
London
Finally got a response and a tracking number. All good I thought, finally getting somewhere. Upon checking on the Royal Mail site this is the message;

Tracking information is not available for this service

you could not make it up....
Probably because the RM hand it over to some international courier. I guess it might be worth feeding back to the club that it would be more useful for you (and them) if the package could be tracked further than Dover. And therefore to use a courier that provides wider tracking...
 

B2B

Active member
Joined
21 Mar 2001
Messages
4,236
Reaction score
2
Location
Sydney, Australia
Probably because the RM hand it over to some international courier. I guess it might be worth feeding back to the club that it would be more useful for you (and them) if the package could be tracked further than Dover. And therefore to use a courier that provides wider tracking...
agreed, all previous orders have been sent via a courier service from memory and been trackable....
 

hobbsy

Optimist
Joined
23 Apr 2005
Messages
16,098
Reaction score
324
Location
KT3 New Malden
Probably because the RM hand it over to some international courier. I guess it might be worth feeding back to the club that it would be more useful for you (and them) if the package could be tracked further than Dover. And therefore to use a courier that provides wider tracking...
When I post things to Germany via RM, the RM site provides a link to the air mail courier from LHR onwards.

Don't know if is just Germany though.
 

TW3Bee

Griffin Park 1972-2020
Joined
26 Oct 2005
Messages
55,531
Reaction score
375
Location
Lampton Village
Have £23 of Loyalty Rewards to use but finding it really hard to find something that isn't already discounted, which you can't use them against.
 

Jambo

Member
Joined
20 Jun 2000
Messages
660
Reaction score
12
Location
ESSEX
Or you could go to the Umbro site - there's a 20% discount available right now, which is not to be sniffed at !!!
Insert promotion code UMBRO20 on the order page - you have to scroll down a mite
(Obviously you can't get a name or number on the back - but plain is best, I say)

Great tip this BuzzWord, many thanks!

Got medium in stock and far cheaper than club shop with that discount and free P&P....placed order Friday and it arrived on Monday (y)
 

Houghton Bee

Well-known member
Joined
10 Jul 2001
Messages
13,063
Reaction score
156
Location
Houghton Regis
Great tip this BuzzWord, many thanks!

Got medium in stock and far cheaper than club shop with that discount and free P&P....placed order Friday and it arrived on Monday (y)
You done well, placed my order Thursday, finally got the email confirmation Sunday after a discussion with customer services, but still no delivery or any way that I can see of tracking when it might turn up beyond a further email Sunday that it had shipped....
 

Jambo

Member
Joined
20 Jun 2000
Messages
660
Reaction score
12
Location
ESSEX
You done well, placed my order Thursday, finally got the email confirmation Sunday after a discussion with customer services, but still no delivery or any way that I can see of tracking when it might turn up beyond a further email Sunday that it had shipped....
Sorry to hear that mate, I got immediate email confirmation from Umbro and it turned up early yesterday (although there was no way of tracking)

Just realised I ordered Thursday not Friday (jeeez my memory!!) but I'm still impressed

Hope yours turns up soon HB
 

TW3Bee

Griffin Park 1972-2020
Joined
26 Oct 2005
Messages
55,531
Reaction score
375
Location
Lampton Village
I ordered one on Thursday, still haven't received email confirmation.
 

BuzzWord

Member
Joined
7 Jan 2020
Messages
449
Reaction score
55
Great tip this BuzzWord, many thanks!
Got medium in stock and far cheaper than club shop with that discount and free P&P....placed order Friday and it arrived on Monday (y)
No probs - for what it's worth, I ordered from Umbro on Thurs & received shirt this morning
(My order confirmation email went to my junk/spam box, should anyone else think they didn't receive such)
 

TW3Bee

Griffin Park 1972-2020
Joined
26 Oct 2005
Messages
55,531
Reaction score
375
Location
Lampton Village
No probs - for what it's worth, I ordered from Umbro on Thurs & received shirt this morning
(My order confirmation email went to my junk/spam box, should anyone else think they didn't receive such)
An email in my spam, telling me my order has been shipped.
 

Users who are viewing this thread

Top Bottom