Tickets Liverpool (H) 1-2

Liverpool (H) 1-2

JCMcBee said:
...I will be...this is thee... historically... worst game of the season for aways in the East...my son and I are in E115....gawd 'elp them if any away celebrations are evident....not on my watch :nono:
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(y)💯
Here too.
Mt ST neighbour has put their West Stand ticket on Exchange.
My daughter, who went to half a dozen games last season, and has 100+ TAPs would have liked to used it. But is 'only' a Bees Account Holder, and not a paid up Member. So it can't be transferred to her.
So if there's not a vociferous Bees supporting person stood next to me on Saturday, I won't be responsible for my actions!!
 

Liverpool (H) 1-2

badgerbee said:
(y)💯
Here too.
Mt ST neighbour has put their West Stand ticket on Exchange.
My daughter, who went to half a dozen games last season, and has 100+ TAPs would have liked to used it. But is 'only' a Bees Account Holder, and not a paid up Member. So it can't be transferred to her.
So if there's not a vociferous Bees supporting person stood next to me on Saturday, I won't be responsible for my actions!!
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I've developed a good working relationship with the head steward in E115 over past couple of years...if she doesn't spot... let's call them animated aways... I become her eyes... it's only happened a couple of times in the recent past...much much less of an issue... weirdly the last time I spoke to her...a few games ago...was because a young Brentford lad was off his face on what I believe was ketamine...I know 🙄....and he was treated really well by her and her colleagues.... this game on Saturday mind... always always Liverpool supporters in home end....those Scouse touts get everywhere 🤨
 

Liverpool (H) 1-2

Probably a stupid question but I have tickets for myself and my 2 teens. I have always managed their accounts so my son doesn't have his own log in and previously we have always attended together. If he wants to arrive separately is there a way for him to have his individual ticket? Is the only way for me to log into the app on his phone as me and he download his individual ticket to his wallet? Will this work?
 

Liverpool (H) 1-2

badgerbee said:
And potentially help to facilitate the entry of non-Bees fans into home areas.
Nice one.........
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From the ground regs:


25. Tickets are not transferable and may not be offered for sale without the prior written permission of the Club or otherwise in accordance with the relevant ticket terms and conditions. Any tickets that are transferred are transferred subject to these Ground Regulations. Any tickets offered for sale may be confiscated by any steward, officer of the Club or any police officer. The Club reserves the right to refuse admission to or eject from the Ground, and/or "blacklist", any person who has offered for sale or transferred his/her/their ticket in contravention of the relevant ticket terms and conditions (and/or the holder of any ticket that has been transferred in contravention of the relevant ticket terms and conditions). Tickets remain the property of the Club at all times.
 

Liverpool (H) 1-2

summersun said:
Probably a stupid question but I have tickets for myself and my 2 teens. I have always managed their accounts so my son doesn't have his own log in and previously we have always attended together. If he wants to arrive separately is there a way for him to have his individual ticket? Is the only way for me to log into the app on his phone as me and he download his individual ticket to his wallet? Will this work?
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He'll have to login with his own email address on his own phone to scan his ticket
 

Liverpool (H) 1-2

Wife has got the verification email. Not happy being told we've got to be there before 2pm at that latest (and suggesting we might want to get there 4 hours before kick off ). Anyone know what the criteria for getting selected for a verification check is? Been in the same seats for years, only put em on the exchange a handful of times over the years, its not as if there is a different face in one of the seats every week.
 

Liverpool (H) 1-2

Jc71 said:
Wife has got the verification email. Not happy being told we've got to be there before 2pm at that latest (and suggesting we might want to get there 4 hours before kick off ). Anyone know what the criteria for getting selected for a verification check is? Been in the same seats for years, only put em on the exchange a handful of times over the years, its not as if there is a different face in one of the seats every week.
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I think It's behaviour based with a few random checks thrown in.
 

Liverpool (H) 1-2

Jc71 said:
Wife has got the verification email. Not happy being told we've got to be there before 2pm at that latest (and suggesting we might want to get there 4 hours before kick off ). Anyone know what the criteria for getting selected for a verification check is? Been in the same seats for years, only put em on the exchange a handful of times over the years, its not as if there is a different face in one of the seats every week.
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I don't think there is, myself and my partner got called up for this before the Spurs game - annoying as it was on a Friday night and we had to get to the stadium by 7pm latest which meant we couldnt have food / beers beforehand as had to go straight from work. We are members not STHs but if they'd looked at our ticketing history it would have been quite obvious that we were genuine fans, 600+ TAPs and have attended cup games, Womens games, pre-season friendlies etc.

I'd get there early if you can - we started queueing for the ID check 30 min before it closed (so 1h30 before kick off) and had to wait about 30 min, the queue moved very slowly as they only had one window of the box office dedicated to ID checks and then 3 windows with no queue for ticket collections. You also can't download your ticket to your phone until the ID check is complete - make sure you have enough time to walk somewhere you can get enough mobile data signal to download as it's hit and miss right by the stadium.

It would be nice if they offered a food and drink voucher for the inconvience once you'd confirmed your ID - I have been meaning to recommend this to the club but not sure what the best route is.
 

Liverpool (H) 1-2

Jc71 said:
Wife has got the verification email. Not happy being told we've got to be there before 2pm at that latest (and suggesting we might want to get there 4 hours before kick off ). Anyone know what the criteria for getting selected for a verification check is? Been in the same seats for years, only put em on the exchange a handful of times over the years, its not as if there is a different face in one of the seats every week.
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Alternatively,you could view your check....hopefully it's the only time you have to go through this process...as contributing in making the home areas at the GTech a safer and more enjoyable place for all supporters of BFC... these checks are done for the greater good.... they're not personal...
same applies to DontBeeSilly.
 

Liverpool (H) 1-2

Guildford Bee said:
Not necessarily; you can have multiple accounts under one email address. So what the OP is suggesting is correct
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Thanks a lot. Will try this. Yes my kids got their membership well before they were old enough to have email addresses and they just renew each year so I have never had them added.
 

Liverpool (H) 1-2

Jc71 said:
Wife has got the verification email. Not happy being told we've got to be there before 2pm at that latest (and suggesting we might want to get there 4 hours before kick off ). Anyone know what the criteria for getting selected for a verification check is? Been in the same seats for years, only put em on the exchange a handful of times over the years, its not as if there is a different face in one of the seats every week.
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This is bordering on infringent of civil liberties....... There is no legal requirment to carry photo or digital ID in this Country!
 

Liverpool (H) 1-2

marvelous007 said:
This is bordering on infringent of civil liberties....... There is no legal requirment to carry photo or digital ID in this Country!
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It’ll be in the T&C’s that you agree to when you buy a ticket or a ST.
Your civil liberty is not choose not to buy one.
 

Liverpool (H) 1-2

cheshirebee said:
It’ll be in the T&C’s that you agree to when you buy a ticket or a ST.
Your civil liberty is not choose not to buy one.
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In other words, you dont like it F*** off, great customer service and commounity spirit! What happens if you have No ID?
And what forms of ID are accepted?
 

Liverpool (H) 1-2

marvelous007 said:
This is bordering on infringent of civil liberties....... There is no legal requirment to carry photo or digital ID in this Country!
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Does the notification email tell you to bring Photo ID?
 

Liverpool (H) 1-2

jlove said:
Does the notification email tell you to bring Photo ID?
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There is no requirement to have photo or carry ID in this country, most HM Goverment organisations would accept pod - proof of address.

For a football club to ask for photo ID is very poor imho and risks isalating some of their fan base, also i dont recall a "consultaltion period" with BIAS and the club? Or did i miss something?
 

Liverpool (H) 1-2

marvelous007 said:
There is no requirement to have photo or carry ID in this country, most HM Goverment organisations would accept pod - proof of address.

For a football club to ask for photo ID is very poor imho and risks isalating some of their fan base, also i dont recall a "consultaltion period" with BIAS and the club? Or did i miss something?
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Isolating? Who doesn't have an ID these days?
 

Liverpool (H) 1-2

marvelous007 said:
There is no requirement to have photo or carry ID id in this country, most HM Goverment organisations would accept pod - proof of address.

For a football club to ask for photo ID is very poor imho and risks isalating some of their fan base, also i dont recall a "consultaltion period" with BIAS and the club? Or did i miss something?
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I'm not disputing a UK legal requirement to carry Photo ID... but most people have at least one somewhere, so it's hardly onerous or unsurprising to be asked to bring it with you, which was my question. I'm sure the Club would understand if anyone said they didn't have one but would they accept <whatever>, like a Blue Badge... wait a minute, that's got a photo on it...

I should've addressed it to @Jc71.
 

Liverpool (H) 1-2

marvelous007 said:
In other words, you dont like it F*** off, great customer service and commounity spirit! What happens if you have No ID?
And what forms of ID are accepted?
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Calm down. It’s really not such a big deal.
Perhaps in other words, it’s ’we get a lot of complaints/issues about away fans in home areas and one of the things we do to try to minimise this is to have a few random id checks on match days. We feel this is a reasonable and proportionate policy but clearly you are free to not purchase a ticket should you wish to avoid such a situation’.
 

Liverpool (H) 1-2

cheshirebee said:
Calm down. It’s really not such a big deal.
Perhaps in other words, it’s ’we get a lot of complaints/issues about away fans in home areas and one of the things we do to try to minimise this is to have a few random id checks on match days. We feel this is a reasonable and proportionate policy but clearly you are free to not purchase a ticket should you wish to avoid such a situation’.
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I dont object to the checks. Random seems a bit clumsy though tbh, I'm sure there is a better evidence base for hooking people they suspect of touting. That aside, the real objection I have is the insistence that I give up at least an hour of my pre-match time - there's got to be a better way - they could do the ID verification online (I can get a passport this way!)and then take a quick look at our seats on the CCTV once we're in, or I wouldn't even object to a bit of facial recognition at the turnstiles, then compare to the ID as confirmed online - that would probably be the most frictionless way of doing it. Pulling people at random and then making them queue up in their own time to prove they are themselves seems a bit 20th century.
 

Liverpool (H) 1-2

Jc71 said:
I dont object to the checks. Random seems a bit clumsy though tbh, I'm sure there is a better evidence base for hooking people they suspect of touting. That aside, the real objection I have is the insistence that I give up at least an hour of my pre-match time - there's got to be a better way - they could do the ID verification online (I can get a passport this way!)and then take a quick look at our seats on the CCTV once we're in, or I wouldn't even object to a bit of facial recognition at the turnstiles, then compare to the ID as confirmed online - that would probably be the most frictionless way of doing it. Pulling people at random and then making them queue up in their own time to prove they are themselves seems a bit 20th century.
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Yep, fair point. The principle is not unreasonable but maybe the practical application could be improved with better technology solutions.
 

Liverpool (H) 1-2

Jc71 said:
I dont object to the checks. Random seems a bit clumsy though tbh, I'm sure there is a better evidence base for hooking people they suspect of touting. That aside, the real objection I have is the insistence that I give up at least an hour of my pre-match time - there's got to be a better way - they could do the ID verification online (I can get a passport this way!)and then take a quick look at our seats on the CCTV once we're in, or I wouldn't even object to a bit of facial recognition at the turnstiles, then compare to the ID as confirmed online - that would probably be the most frictionless way of doing it. Pulling people at random and then making them queue up in their own time to prove they are themselves seems a bit 20th century.
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.... facial recognition will happen at some point.... until then.....we are where we are......and if you continue to protest.... I'll have you down as a OCG affiliated Scouser🤨😉
 
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Liverpool (H) 1-2

JCMcBee said:
.... facial recognition will happen at some point.... until then.....we are where we are......and if you continue to protest.... I'll have you down as a OCG affiliated Scouser🤨😉
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I think on here we have an honest debate and disscussion around the club policies and procudures. (No one responded to my earlier lack of consultaltation)

Facial recognition, had also lead many to wrongful arrest in the UK The Bottom line is we dont live in China!

Back to Liverpool, we beat them 2 v 1
 

Liverpool (H) 1-2

Jc71 said:
I dont object to the checks. Random seems a bit clumsy though tbh, I'm sure there is a better evidence base for hooking people they suspect of touting. That aside, the real objection I have is the insistence that I give up at least an hour of my pre-match time - there's got to be a better way - they could do the ID verification online (I can get a passport this way!)and then take a quick look at our seats on the CCTV once we're in, or I wouldn't even object to a bit of facial recognition at the turnstiles, then compare to the ID as confirmed online - that would probably be the most frictionless way of doing it. Pulling people at random and then making them queue up in their own time to prove they are themselves seems a bit 20th century.
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Hi JC

I'm just on a call with the club. They tell me that the email you have is just advice and designed is to manage flow. You can turn up 5 minutes before KO and get your ID checked. Of course you run the risk of missing KO in that case. Also you can go to any window without a queue.

Also online ID vertifcation is coming, but it is a little way off.

Finally, having been lucky for this fixture you won't be selected for the rest of the season.

EDIT: there's no random bees fans chucked in, it's all data led. They did give plenty of examples but I won't put them here for what I hope are obvious reason
 
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Liverpool (H) 1-2

Banana said:
Hi JC

I'm just on a call with the club. They tell me that the email you have is just advice and designed is to manage flow. You can turn up 5 minutes before KO and get your ID checked. Of course you run the risk of missing KO in that case. Also you can go to any window without a queue.

Also online ID vertifcation is coming, but it is a little way off.

Finally, having been lucky for this fixture you won't be selected for the rest of the season.

EDIT: there's no random bees fans chucked in, it's all data led. They did give plenty of examples but I won't put them here for what I hope are obvious reason
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Thanks - useful info re using any window!
 

Liverpool (H) 1-2

Jc71 said:
Thanks - useful info re using any window!
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Sincerely hope it’s the case and let us know how you get on.

Call me a cynical old goat (I am, cynical, not necessarily a goat) but the “use any window” line sounds like classic “what management think is happening” vs “what’s really happening”. Otherwise what’s the explanation for the Tottenham ID check - single window reported above?

I know stereotypically Brits have a penchant for queuing. However, you’d imagine someone from the ticket office would beckon people across from the queue if they were sat there doing nothing, while everyone waited in line to one window.
 

Liverpool (H) 1-2

Jezybee said:
Sincerely hope it’s the case and let us know how you get on.

Call me a cynical old goat (I am, cynical, not necessarily a goat) but the “use any window” line sounds like classic “what management think is happening” vs “what’s really happening”. Otherwise what’s the explanation for the Tottenham ID check - single window reported above?

I know stereotypically Brits have a penchant for queuing. However, you’d imagine someone from the ticket office would beckon people across from the queue if they were sat there doing nothing, while everyone waited in line to one window.
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.... I'd have a team of ID check people in the vicinity of Entrance A...dressed up like ID check people...visible...with portable ID check tablets or mobiles....to carry out this task....bish...bosh...bash... sorted in no time.
 

Liverpool (H) 1-2

After 1 if anyone has one spare
 

Liverpool (H) 1-2

marvelous007 said:
This is bordering on infringent of civil liberties....... There is no legal requirment to carry photo or digital ID in this Country!
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So this isn’t a problem for you this weekend, you’re just kicking off because there is literally nothing else to kick off about … like that person who went mad about the lack of Bromley on-line tickets, when you could just turn up and pay on the day
 

Liverpool (H) 1-2

I'm due to have a new phone delivered this morning. Anyone know the process to ensure the tickets are in my new phone ready to use tomorrow. You can only have the tickets on one phone right?
 

Liverpool (H) 1-2

brentfordfc4ever said:
I'm due to have a new phone delivered this morning. Anyone know the process to ensure the tickets are in my new phone ready to use tomorrow. You can only have the tickets on one phone right?
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No, it's one account you can install on multiple phones if using the same Apple/ Google ID.

Although from experience I've had season tickets on multiple phones/accounts without any issues.
 

Liverpool (H) 1-2

hobbsy said:
No, it's one account you can install on multiple phones if using the same Apple/ Google ID.

Although from experience I've had season tickets on multiple phones/accounts without any issues.
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Oh right, thank you Hobbsy. Blimey, how does that help with ticket touting then?
 

Liverpool (H) 1-2

brentfordfc4ever said:
I'm due to have a new phone delivered this morning. Anyone know the process to ensure the tickets are in my new phone ready to use tomorrow. You can only have the tickets on one phone right?
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Just set it up Sunday?
 

Liverpool (H) 1-2

jlove said:
I don't think it was answered explicitly but the inference of the original post was that it was being asked for.
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Sorry yes, email content attached. As I say, I've zero objection to the intent or to having to bring ID, like the rest of us I don't want to be surrounded by scousers on Saturday - I want genuine Bees in the seats around me, it's just the method that is a pain.
 

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Liverpool (H) 1-2

Jc71 said:
Sorry yes, email content attached. As I say, I've zero objection to the intent or to having to bring ID, like the rest of us I don't want to be surrounded by scousers on Saturday - I want genuine Bees in the seats around me, it's just the method that is a pain.
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Unless the process has changed since the email was sent. it states ID checks are only at “Window 2”. Appears contrary to the information Banana received and posted earlier in this thread.
 

Liverpool (H) 1-2

Jezybee said:
Unless the process has changed since the email was sent. it states ID checks are only at “Window 2”. Appears contrary to the information Banana received and posted earlier in this thread.
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Sigh. As I said, I asked the question to the person that wrote that email. If you want to disbelieve me then that's your perogative I guess.
 

Liverpool (H) 1-2

When one of my guests had to go, there was only one window that she could attend. Great if this has changed.
 

Liverpool (H) 1-2

Banana said:
Sigh. As I said, I asked the question to the person that wrote that email. If you want to disbelieve me then that's your perogative I guess.
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I’m not blaming you, rather saying the email says something different to what you were told. Indeed, I phrased it specifically to illustrate that you were passing on information you received in good faith.
 
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