A feel good story hooray! Actually the ticket office are generally excellent once you get through to them.Absolutely awesome service from the my son and the guy on the phone from the Ticket Office Yesterday. My son rang at 4.55pm and yes he had to wait in the queue for +30 minutes from #3 down to actually speaking to someone. End result we upgraded two junior ST to Arsenal adult match tickets, money taken, match tickets put on the their ticket accounts, all done. Actually speaking to him for 20 minutes including a couple of call backs, the reason the wait time is so long is purely down to the requests they get including ours being very complicated.
Job done, very well done Ticket Office.