Are the Club Taking Fans for Granted?

Bill Benn

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It’s time like this I miss the forecourt protests all we have left is faceless miserable gits behind the safety of their keyboards.I would add Nana telling us not to email the clubs ceo ffs like saying please don’t shout at Denis Piggot.
 

Banana

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It’s time like this I miss the forecourt protests all we have left is faceless miserable gits behind the safety of their keyboards.I would add Nana telling us not to email the clubs ceo ffs like saying please don’t shout at Denis Piggot.
I not telling anyone to do anything. No matter what your mate is telling you.
 

Hullbee

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Trolling without a designated permit..................... :(
 

Silly Hat

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It’s time like this I miss the forecourt protests all we have left is faceless miserable gits behind the safety of their keyboards.I would add Nana telling us not to email the clubs ceo ffs like saying please don’t shout at Denis Piggot.
Faceless miserable git makes unnecessary comments against other Brentford fans behind the safety of his keyboard.

Peak GPG 😐
 

Isleworth_Bee

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Do we need to ask this question? I love BFC, supported them for nearly 50 years and the on field progress, recruitment, stadium etc is all absolutely fantastic. Overall things could not be better and thanks so much to the management, players and staff etc for what has been achieved, it is superb and the club has progressed far more than I could ever have dreamed of. But:

I started a thread well over a month ago asking whether season tickets would arrive before the Arsenal game. Some asked whether it was a serious thread. But here we are weeks later and some are still fighting to get their paid for season tickets before the Brighton game and even that is in doubt. This is over a month since the season started and this is not just incompetence it demonstrates an attitude that may indicate fans are not a priority. Add to this the ticket purchase problems and lack of working contact options (without waiting many many minutes on the phone or sending emails that are not responded to) which have been well documented on the GPG, advising fans to arrive early for the Arsenal game and then failing to open the doors on time and the poor service being provided by the club shop, which indicates either a very poor retail operation or a very poor customer attitude. All of these issues, all being experienced at the same time, since promotion does make me question just how important are the fans to the club. Were we just seen as an income source until the Premier League, since when the income is no longer needed? Of course things like COVID interruptions and shipping issues need to be considered and other clubs are experiencing similar issues, so maybe I have got this wrong.

I hope the club does recognise the importance of the fans and that it is the external factors that in the main are leading to the problems. What do others think?

No i dont think we are.

But there are aspects off the pitch that are directly affecting the fan experience. Needs sorting and would be very concerned if this is what we have going forward for ever.

People are paid by the club to sort these issues and they've had the time to sort all this out. Need to start earning that money.
 

waster

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I’m not sure the club are taking the fans for granted. But……. The club have had 99% of ST holder details for well over 12 months. They could and should have been in a position to issue as soon as it was apparent that crowds would return for 21/22 season. It has been suggested that they need to update the tickets for 19 rather than 23 matches. But I do not buy that as an excuse.

Furthermore, Jon Varney got his position as the previous incumbent was “asked” to leave due in the main to his massive cock up with the new ticketing system. If I were appointing him then I would expect one of his first priorities would and should have been to sort out the ticket mess. So far as I can see JV has done nothing or very little in that Dept. Why? A large part of the problem now is as a result.

JV seems to spend a lot of time getting his face out there but the basics seem to be left! Like anything, if the foundations are not put in properly eventually the rest will fall down around your ears. Hopefully the basics, such as tickets, are being addressed with a resolution not too far off?

Not taking for granted, but could have done better, IMO.
 

shaun

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I don’t think (hope) the club is taking us for granted. I do think that there has really poor planning across the board where BFC does not have in place the right infrastructure to meet the volumes/ demands of a PL club (and that’s factoring in our relatively low capacity, profile (increasing all the time) etc). I’ve said before that we are in some ways, National League off the pitch, Champions League on it in terms of recruitment, strategy and so on.
 
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