Fair enough. I was making the point that in my experiences and not just at BFC it's the decisions that you regard as perhaps not that high up the 'importance scale' that come back to haunt you. What is very clear re Bees Player is that gratifyingly for Mark, Luis, Natalie and the gang there has been no suggestion that it is anything other than a decision based upon financial considerations. The budgets would have been completed and approved weeks ago so I can only conclude that the goalposts were moved after the budgets were done. I have absolutely no idea how much we're talking about here but clearly the Club must have thought that life would go on with Bees Player much as before and there was possibly a good faith miscommunication between the parties.I am sure that, in all the circumstances, not holding the Fun Day was the correct, and a wise, decision given the fiscal circumstances that you were so brilliantly managing at the time.
In the case of Bees Player a quite superb service, bespoke to Brentford and relevant to her current fiscal circumstances and her remote supporter base (which has signficant potential to be expanded) was replaced by appalling, incoherent rubbish which the Club, certainly by both its public utterances and individual responses, seeks to defend for the same payment from her loyal supporter base. Certainly the Club's CEO has told me that 'Of course we are sure that BBC London will do a good job'.
I am sure that, when you publicised the cancellation of the Fun Day, you did not apply the approach that, actually, it was for the benefit of the Supporters that you were going to cancel it.
I am reminded of 'Hutber's Law which was defined by Patrick Hutber a City Editor at (I think) the Sunday Telegraph in the 70's. It basically states that 'Improvement Means Deterioration' and that whenever something is presented to consumers as a service improvement it's invariably taking something away from them.
A perfect and recent example is that although I have not lived in the the village for a long time my HSBC accounts have always been with HSBC (formerly Midland) Thames Ditton. I (and presumably a few thousand others) had a letter from HSBC saying that 'In order to improve our service we are closing Thames Ditton branch and your account will be transferred to Kingston effective........'
Anyway you get the picture. It's the same as when in the bad old days my secretary would ring though and say 'So and so is on the line and he must speak with you now. He says it's very important'. My response was always......'Ask him if it's important for me or him'.
So my heart always sinks initially whenever I see or hear of an 'improved service' initiative in any walk of life and wonder what's it's gonna cost me in lost temper.