BFC statement on ticket touting and reselling

Untouchable

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As this memorable first season in the Premier League continues, the fact that we are playing in front of a full house every week with an incredible atmosphere makes every match a special occasion. However, it is of utmost importance to us to protect this environment for our fans and not allow the so-called ‘secondary market’ to profit from our matchdays or for away fans to access home areas by purchasing tickets this way.

In order to ensure fair access for as many true Brentford fans as possible each week, giving Thomas Frank and our players the best possible advantage, we would like to remind fans that under England and Wales law under The Criminal Justice and Public Order Act 1994, it is illegal to sell, or to offer to sell, tickets to Brentford Football Club matches without the authorisation of Brentford FC.


Brentford FC is committed to tackling ticket touting, and those individuals that fraudulently sell tickets and memberships for their own profit. We have a dedicated team that investigates both online and offline illegal ticket sales and employs a range of tactics and enforcement measures to help combat ticket touting and prevent away fans from getting access to tickets in home areas of the ground.

We are sorry to say that some My Bees Memberships have been cancelled for breaching the terms and conditions and we will ask some members to provide the name and address of their guests if we suspect them of selling tickets on the secondary market at inflated price.

What’s more we’d like to inform fans that ‘Print at Home’ tickets that have been edited (i.e. to show the wrong price or not showing the price) will not give you access to the ground. Likewise, tickets bought on secondary market may also be ‘print at home’ tickets which have been printed more than one or fake tickets. So please do not purchase tickets anywhere other than from our Box Office and official websites: tickets.brentfordfc.com and exchange.brentfordfc.com.

While Season Ticket Holders who can’t attend our home match can place their ticket on the Ticket Exchange or transfer their ticket to friends and family, we would like to remind My Bees Members about the terms and conditions for Match Tickets:

3.1 The Home Match Ticket is issued for your sole use and except as provided by clause 3.3 below you shall not offer to resell, resell, assign or transfer or lend it or the benefit of it to any other person. In particular, you may not offer your Ticket as a prize in a promotion or competition or as part of a hospitality package without the express written permission of the Club.

3.3 If more than one Home Match Ticket is issued to you, a Home Match Ticket must be retained by you for your personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for their personal use only PROVIDED THAT such transfer must not take place in consideration of payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer will be subject to these Conditions and the Terms & Conditions of Entry which will apply to the Guest as if he were the original purchaser of the Home Match Ticket and you must inform the Guest of this.  You may be asked to provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club or any police officer. In the event that you and/or your Guest are unable to use any Home Match Ticket then you may transfer that Home Match Ticket(s) to a person known to you personally who would be entitled (under the Terms & Conditions of Issue) to purchase such Home Match Ticket and attend such Match PROVIDED THAT such transfer does not take place in consideration of payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer must not be to a supporter of the visiting club at any Match and will in any event be subject to the Terms & Conditions of Entry which will apply to the transferee as if he were the original purchaser of the Home Match Ticket and you must inform the transferee of this. You may be asked to provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club or any police officer.

Our supporters have been amazing so far this season, with only a very small number of issues. We want that to continue and to ensure that our stadium remains welcoming and respectful for all. That’s why we are making it very clear that fans contravening the above regulations could face penalties or a ban from the Club and ultimately the removal of their Membership. In some cases, the matter will be reported to the Police for criminal prosecution.

We hope these actions help to ensure the ongoing passionate but respectful atmosphere at our stadium. More information for Season Ticket Holders and Premium Seat Holders can be found here. This includes some important information about Ticket Transfer and Ticket Exchange.
 

Banana

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Was down at the stadium this afternoon to meet JV. He said that there's a real mixture of fans involved in this activity from new members to long-standing STHers. Shocking stuff from long-term STHers...

Memberships cancelled for some and absolute final warnings given to everyone else.
 

RAF_Patto

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Was down at the stadium this afternoon to meet JV. He said that there's a real mixture of fans involved in this activity from new members to long-standing STHers. Shocking stuff from long-term STHers...

Memberships cancelled for some and absolute final warnings given to everyone else.
I wonder if some of the long timers bought themselves 2 ST'S with a view to doing this! Shocking either way. Good to see the club clamping down, not sure how many bigger clubs would.
 

JCMcBee

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.....really pleased our club is taking action on this matter....but with this in mind.... and moving forward.....please sell STs to real supporters of BFC for season 22/23:wave::wave::wave:
 

Peteseeger

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.....really pleased our club is taking action on this matter....but with this in mind.... and moving forward.....please sell STs to real supporters of BFC for season 22/23:wave::wave::wave:
I thought that was always the club's policy or are you suggesting some sort of loyalty test such as who scored in the 4-0 home league win against Colchester in 1968?
 

bexleybee

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Was down at the stadium this afternoon to meet JV. He said that there's a real mixture of fans involved in this activity from new members to long-standing STHers. Shocking stuff from long-term STHers...

Memberships cancelled for some and absolute final warnings given to everyone else.

Any sense of how many seats were/are affected?
 

rebus

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Was down at the stadium this afternoon to meet JV. He said that there's a real mixture of fans involved in this activity from new members to long-standing STHers. Shocking stuff from long-term STHers...

Memberships cancelled for some and absolute final warnings given to everyone else.
They have created the conditions for it.
 

JCMcBee

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I thought that was always the club's policy or are you suggesting some sort of loyalty test such as who scored in the 4-0 home league win against Colchester in 1968?
.....policy and criteria are very different animals.
 

Invipai

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Good to see the club actively trying to stop it, but as Rebus says always was going to be a major issue in the club's strategy.

I like that we're trying to be as inclusive as possible, bit the system was always going to be easy to take advantage of for anyone willing to pay the £40 membership.

Will be interested to see how this develops in the future.
 

bexleybee

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Good to see the club actively trying to stop it, but as Rebus says always was going to be a major issue in the club's strategy.

I like that we're trying to be as inclusive as possible, bit the system was always going to be easy to take advantage of for anyone willing to pay the £40 membership.

Will be interested to see how this develops in the future.
Club was damned if it did and damned if it didn’t. Demand was always very obviously going to vastly outstrip supply. Making membership stupidly expensive or more difficult to obtain was not the route to go down.

Hopefully this will ward off the casual chancer trying to make a bit of side cash by reselling. However committed professional touts and resellers will almost always find a way round whatever systems are put in place.

There’s no sense in making the process for proper legit fans and buyers so utterly painful, just to weed out a minority of touts. Club has to pick its battles and while it’s a highly emotive topic, they have to look at the bigger picture
 

Ealing Bee

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Club was damned if it did and damned if it didn’t. Demand was always very obviously going to vastly outstrip supply. Making membership stupidly expensive or more difficult to obtain was not the route to go down.

Hopefully this will ward off the casual chancer trying to make a bit of side cash by reselling. However committed professional touts and resellers will almost always find a way round whatever systems are put in place.

There’s no sense in making the process for proper legit fans and buyers so utterly painful, just to weed out a minority of touts. Club has to pick its battles and while it’s a highly emotive topic, they have to look at the bigger picture
Whilst any touting is very objectionable, there's a lot in what you say, esp the last para. :sorted:
 

hobbsy

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Good to see the club taking appropriate action.
Now might be a good idea to stop selling membership altogether.
No intention at all to do this apparently.
 

rebus

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And while we’re at it, let’s rid the streets of the half and half scarf sellers.
I find them really amusing. Hopefully we will get Fulham or qpr in the fa cup and we can all buy one.
 

Ealing Bee

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I find [half and half] scarves really amusing. .
Esp when people buy them full price before the game, seemingly oblivious to the fact that they'll be available for half price or less afterwards.

Saved myself a packet that way and it's not even Christmas yet....
 

Silly Hat

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I find them really amusing. Hopefully we will get Fulham or qpr in the fa cup and we can all buy one.

I‘ve made a few Brentford/Fulham ones already 🤓

(Still got the one you secretly asked for put aside for you, safe and sound).
 

JCMcBee

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I think it leaves it open to more abuse.
Unless it is just about money?
..... don't really think you need to ask that question.....and I don't blame BFC for profiteering......but these people selling tickets for profit.....who are 'suppossed' to be supporters.....are effectively cutting into BFC profits and stealing from the club.....shoot the feckers I say.
 

horshambees

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..... don't really think you need to ask that question.....and I don't blame BFC for profiteering......but these people selling tickets for profit.....who are 'suppossed' to be supporters.....are effectively cutting into BFC profits and stealing from the club.....shoot the feckers I say.
Yes and denying people like your good self the opportunity to watch a game.
 

AB

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Probably helps having a smaller capacity and selling out games. Means there's many supporters questioning the ticket availability.
Yes- when clubs have ST waiting lists going into several years with multiple waiting list tiers and then tiered memberships below quite a lot of fans get to go so infrequently through official channels that the majority probably don’t bat an eyelid at the resellers as they’re more likely to use them than feel they’re in the way of getting an officially sold ticket. Whereas we know there’ll have been some chancers among the 5k extra STs since GP days and they’ve reduced the number of tickets available to members or on exchange.
 

JCMcBee

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Yes and denying people like your good self the opportunity to watch a game.
.....we get to as many games as we can.....but I cannot bring myself to buy from touts....i didn't have to do it at GP for all those years....I hope things change in the future.
 

sonofabee

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.....we get to as many games as we can.....but I cannot bring myself to buy from touts....i didn't have to do it at GP for all those years....I hope things change in the future.
No demand and they’re stuffed, it’s why they do so well and buy up the prestigious events like Wimbledon last week and Football Tournaments and big games. There’s always someone with money who will want it enough to pay whatever they ask.
 

taxi driver

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Esp when people buy them full price before the game, seemingly oblivious to the fact that they'll be available for half price or less afterwards.

Saved myself a packet that way and it's not even Christmas yet....

This is the wrong thread for such life skills.

@nocoat has a thrifty thread for such things.
 

rebus

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..... don't really think you need to ask that question.....and I don't blame BFC for profiteering......but these people selling tickets for profit.....who are 'suppossed' to be supporters.....are effectively cutting into BFC profits and stealing from the club.....shoot the feckers I say.
They are, but for as long as the club allows anyone to buy tickets for games for the price of a membership, then they encourage this practice.
 

Banana

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They are, but for as long as the club allows anyone to buy tickets for games for the price of a membership, then they encourage this practice.

Yes it's a rather interesting commercial decision. Allow anyone to buy membership then complain that tickets are being resold. DOH
 

Banana

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The club statement was a bleat. Pure deflection of their attitude to selling.
I agree. They now have to buy every single ticket in the secondary market to justify this approach.
 

JCMcBee

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.....I've had a vision.... Ticketmaster to sell tickets to members next season.
 

Wise old Bee

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Surprised to hear, as posted by Banana, that it is not just those with memberships or new ST holders who are indulging in ticket selling and that there are older ST holders involved as well. I think the club should have a two strikes rule and first offenders get a yellow card and second time your membership or ST is cancelled and you can feck right off. Of course there will be those with multiple memberships/STs but eventually they will be sorted. This business is pretty dispiriting for the club and supporters but not wholly unexpected.
 

rebus

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Surprised to hear, as posted by Banana, that it is not just those with memberships or new ST holders who are indulging in ticket selling and that there are older ST holders involved as well. I think the club should have a two strikes rule and first offenders get a yellow card and second time your membership or ST is cancelled and you can feck right off. Of course there will be those with multiple memberships/STs but eventually they will be sorted. This business is pretty dispiriting for the club and supporters but not wholly unexpected.
It’s hard times out there for some. If people can’t make a game they might be tempted by making £150. I don’t condone it but a lot of people gave up their season ticket for this season, no doubt due to financial difficulties.

As long as we are the premier league (I still blink at typing that), there will be supply problem so the club needs to think carefully about its selling policies.
 

Banana

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Surprised to hear, as posted by Banana, that it is not just those with memberships or new ST holders who are indulging in ticket selling and that there are older ST holders involved as well. I think the club should have a two strikes rule and first offenders get a yellow card and second time your membership or ST is cancelled and you can feck right off. Of course there will be those with multiple memberships/STs but eventually they will be sorted. This business is pretty dispiriting for the club and supporters but not wholly unexpected.
That's exactly what's happening. Either i) straight red if you're a tout or new around here, or ii) a yellow if you just "didn't know the rules" as a longer term fan
 

LingfieldBee

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Good to see the club taking appropriate action.
Now might be a good idea to stop selling membership altogether.
100% should have been a cut off maybe two weeks into season?
Hearing too many incidents of day trippers or away fans in the East Stand. Plenty of actual Bees fans missing out on the "fastest finger" first when buying as members.

I'm all for growing our fanbase and it's important for financial reasons. But not at the negative affect on genuine bees fans.
 

red_and_white

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There’s touts outside on matchdays, is that allowed cos they’re not shy about it?!
I used to work at a premier league club where it was rife. They used to even stand near police outside the underground

According to the ticket office there, it’s not illegal to stand there and say “tickets” or to hold many match tickets - it’s the transaction itself that’s illegal . So they can be Blasé and cheeky about advertising their tickets, but need to be sly and go around the corner to do the transaction
 

Banana

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I used to work at a premier league club where it was rife. They used to even stand near police outside the underground

According to the ticket office there, it’s not illegal to stand there and say “tickets” or to hold many match tickets - it’s the transaction itself that’s illegal . So they can be Blasé and cheeky about advertising their tickets, but need to be sly and go around the corner to do the transaction

s.166 of the Criminal Justice and Public Order Act 1994 (as amended by the Violent Crime Reduction Act 2006) makes it a criminal offence for a person to “sell or offer or expose for sale a ticket to a designated football match” unless they are authorised by the event organiser

So since 2006 it has been illegal to behave as tolerated by the PL club you worked at.

 
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