Thanks for that. I've just done what you said. Then what? Say I want to pay a fiver to watch next Saturday's game?You do't need an app on desktop, just login to the site via web browser:
https://www.brentfordfc.com/ifollow/my-account/
Thanks for that. I've just done what you said. Then what? Say I want to pay a fiver to watch next Saturday's game?You do't need an app on desktop, just login to the site via web browser:
https://www.brentfordfc.com/ifollow/my-account/
Next Saturday's game is syndicated, so will not be available (but it's on TV in many overseas countries).Thanks for that. I've just done what you said. Then what? Say I want to pay a fiver to watch next Saturday's game?
Thanks. I'm getting there. The fixture list so far just lists the Sheffield Utd game. I'm offered a choice of package - free pass, match pass and season pass - and under the match pass heading it says the match purchase can be made from the match centre. Where's the match centre, or is that something that appears in the immediate run-up to the match?Next Saturday's game is syndicated, so will not be available (but it's on TV in many overseas countries).
If you want to watch individual games, I believe you need to wait until closer to the game, go to the fixture list and go from there.
I believe there is a contractual time restriction on when the full match replay can be seen; also, it takes Themepark time to synchronise the commentary.
We can't publish before noon the day after a match. But the process to launch things on iFollow is now longer. Before, I could hit render and walk away as my laptop would automatically upload it - the providers would then encode it there end in time for when I wake up Sunday morning to just hit 'launch'. Now, I have to render and manually upload, wait for the providers to re-encode it and then launch. As I'm often back from games quite late due to distances, the time it takes to render everything out means I can't hit go until the following morning, and my (for the time being at least) being a bit slow on the upload speed it takes several hours to put it onto their system. That's why replays aren't up bang on noon nowI wonder when the full replay will be available? Couldn't watch it live yesterday, so you can imagine my disappointment when trying to find where the replay is I stumbled upon the final result. As you can see, my first experience with Ifollow is not so great. If I am not able to watch the game when I want, then why pay for this?
I monitor the iFBrentford account - rest assured I do care very much but honestly there is barely anything I can do beyond point everyone in the right direction. My role is only to push content to iFollow and maintain that side of things. Technical/account stuff is with the EFL which is with the support e-mail. I wish I could do more but it's out of my handsi have shared this thread via twitter to @iFBrentford - but i can't imagine they'll care much![]()
The match centre appears on the day of the gameThanks. I'm getting there. The fixture list so far just lists the Sheffield Utd game. I'm offered a choice of package - free pass, match pass and season pass - and under the match pass heading it says the match purchase can be made from the match centre. Where's the match centre, or is that something that appears in the immediate run-up to the match?
Great. Ta.The match centre appears on the day of the game![]()
ok thanks - unfortunately that IS the face of the operation, so it only enhances the total lack of customer service that is frustrating so many (as you see in this thread).I monitor the iFBrentford account - rest assured I do care very much but honestly there is barely anything I can do beyond point everyone in the right direction. My role is only to push content to iFollow and maintain that side of things. Technical/account stuff is with the EFL which is with the support e-mail. I wish I could do more but it's out of my hands![]()
Just after the game has started!The match centre appears on the day of the game![]()
indeed, it worked fine for me too. but i shall fight for my fellow Bee! (apart from Aussie Bee, he can sort himself out)Judging by the threads on other fans' sites, I don't think we're alone! Although, again, I'd say that I've not had any issues...
Good shout: RTFM!indeed, it worked fine for me too. but i shall fight for my fellow Bee! (apart from Aussie Bee, he can sort himself out)
was thinking, how about you and me open an iFollow Helpdesk business :brow: lol
I completely understand - before joining the club I was a subscriber myself (my dad still is!) so I can completely see this from both sides. I'm doing all I can to help and I'm hoping it'll be resolved soon.ok thanks - unfortunately that IS the face of the operation, so it only enhances the total lack of customer service that is frustrating so many (as you see in this thread).
PLEASE print out or copy-paste some of the comments here (particularly about cancelled subscriptions) and take them to the relevant people. i understand it's frustrating for you but it's REALLY frustrating for fans who simply want to support their team. they don't need all the background guff - they just need a simple service that works. this new supplier is really letting everyone down - you too, i know, but the issue of annoying fans is really serious and needs to be fed back at a high level. or they'll just pat themselves on the back and say they're doing well.
How did you pay for the one game, I thought it had to be a foreign credit card. I will be happy to pay a fiver a game for the next three games and I have an iPad and iPhone in Cyprus. Would this work and if so how?I eventually managed to watch it from Brazil, paying a fiver for just this game. I never thought I'd say this but I missed the commentary. The crowd sounds were a few seconds behind the action which made it a strange experience.
I'll give it another go for the Forest game but I think I might actually prefer just listening to MarkyB's commentary.
I'm in Brazil. I paid with my English credit card and it worked OK. Not sure whether it's available on the iPad though. I used my laptop.How did you pay for the one game, I thought it had to be a foreign credit card. I will be happy to pay a fiver a game for the next three games and I have an iPad and iPhone in Cyprus. Would this work and if so how?
Careful if your thirstyI'm in Brazil. .
Thanks. That's what I wanted to know. It should be available when I get back then.it's weird that you can't subscribe to the "audio only" option from abroad. but i guess that's the problem. wait til you're back in the UK and try then? or (if you want to get tonight's game) i guess try to ask them via the Live Chat - although that appears to be manned by morons so i'm not sure you'll get far![]()
Haha - unlike those unfortunate tourists, I can speak Portuguese!Careful if your thirsty
per Nottsbee above, it seems a UK card works fineHow does this work when you go on holiday?
I see mhead bee just asked a question about foreign cards, I thought the T&C's said its for International supporters,if you are on holiday or working abroad then surely you are an International supporter?
it certainly "detects" where you are and gives you options according to that - so yeah, i guess you'll have different options when it sees that you're back in the UKThanks. That's what I wanted to know. It should be available when I get back then.
I thought someone had said the League Cup wasn't covered.Video still not on. Less than four minutes away...
I believe this should work although it doesn't for me. Go to the options menu (top left) then select I follow. I see two tabs, one saying live, lick that and then press the audio button. Doesn't work for me but might for youNever used this before , can I get commentary on the app? The commentary button just results in a message saying 'lineups are announced and the players are warming up' but I can't hear any sound ?
Thanks yes got sound now. Thankfully I think. I guess Themepark means well. Must be more tolerant, must be more tolerant, repeat 100 times.I believe this should work although it doesn't for me. Go to the options menu (top left) then select I follow. I see two tabs, one saying live, lick that and then press the audio button. Doesn't work for me but might for you
Is there a video stream tonight?
no video tonightVideo still not on. Less than four minutes away...
Try Fixtures pick gameI'm trying to watch this on my desktop and again I cannot find the live commentary. Why is it so goddam difficult? Last time I stumbled on it by accident. Why are the only options "Latest videos", "Video action", "Subscribe" and "My iFollow account"? Why no live link, as there always was in the past. This is doing my head in.
Go to the Brentford official website via Google chrome. On the home page it will have match details and say match centre. Click that and press listen live. A black bar should appear above. Press live and that worked for meI'm trying to watch this on my desktop and again I cannot find the live commentary. Why is it so goddam difficult? Last time I stumbled on it by accident. Why are the only options "Latest videos", "Video action", "Subscribe" and "My iFollow account"? Why no live link, as there always was in the past. This is doing my head in.
Thanks -- found it under Fixtures/Results -- hardly intuitive, is it?Try Fixtures pick game
On the app under settings you need to make sure the iFollow button is moved to on' eg green which may require you to log in if you have recently downloaded the app. It might be this catching people out ?Not bloody working on 3 different devices of mine?!
Very poor info as to where to go , I had to ask Ifollow but now cancelling as it's a crap system,kept cutting out on SaturdayThanks -- found it under Fixtures/Results -- hardly intuitive, is it?
Thanks but it's not allowing me in despite me entering the right credentials. Sent a reset request, no email received.
I've not been able to get the Brentford android ap to work despite getting an email last week from EFL telling me that it was the only way I would be able to listen to games! Am listening ok via match centre on OS.Can someone confirm that the Brentford android app doesn't allow you access to the game commentary? And there is no ifollow app for Brentford.
no, it only takes a couple of clicks to find where it clearly says no Caribbean Cup matches:I didn't sign up for that. It still says live video coverage of all ... and Carabap Cup matches?
think it's been commonly mentioned that these emails don't work. (staggering they haven't fixed it if so)Thanks but it's not allowing me in despite me entering the right credentials. Sent a reset request, no email received.
Chat from where? Would I not have to be signed in?think it's been commonly mentioned that these emails don't work. (staggering they haven't fixed it if so)
try the chat (bottom right)