Brentford FC - iFollow (2 Viewers)

Banana

Occasionally incorrect
Joined
7 Apr 2000
Messages
71,148
Reaction score
1,512
Location
London
Aston Villa apology and statement ahead of tonight's match!

https://www.avfc.co.uk/News/2018/08/21/avtv-live-coverage-issues-statement

We’d like to apologise to fans for our AVTV Live coverage of the Wigan and Ipswich games so far this season – and to explain the situation that has arisen with the service.

Unfortunately, the problems we have faced have been out of our control as we are reliant on various best-in-class providers who have struggled to deliver a complex cross-party solution on behalf of the EFL.

It’s fair to say the service is nowhere near where we’d have liked it to be at this point in the season but there have been some extenuating circumstances.

First off, we’ve been struggling to keep up with EFL regulation changes. For example, we have been asked to support a range of new products, like domestic midweek live streams and a new international video offering of all matches to certain territories.

This has meant the EFL have engaged a set of suppliers to take a more active role in our live stream service.

They are now responsible, for example, for adding in-game graphics, scores and a match clock – and this is currently causing issues for all feeds we’ve offered.

When this service has faltered, we’ve had to swap to a ‘clean’ feed of the game where the graphics are removed.

This is far from perfect but proves to be the best way to maintain coverage of the game.

Issues with the graphics meant we lost the supply of all video for approximately 10 minutes of the stream against Wigan.

This was a universal loss and was in no way related to individual circumstances. All users who had an active subscription for that service will be refunded an appropriate sum over the coming days. This refund will be automatically applied to your account and you do not need to contact us directly.

As many of you will have experienced, we have also suffered an audio/video sync delay of several seconds as the feed is passed between suppliers before reaching fans' devices.

This is unacceptable to us and we are in constant communication with the EFL and their supply partners to get these issues addressed.

The EFL are currently working to provide a fix for the audio/video sync issues but, with still no specific resolution date confirmed, we have elected to switch to a clean feed for both the Brentford and Reading matches.

We do please ask for your patience while we work through this difficult period with new suppliers. Where we do not offer a great experience, we will look to offer refunds to those affected.

Our video support service (AVTVSupport@streamamg.com) remains our primary point of contact for all technical issues during the streaming periods and they will try to respond as quickly as possible when called upon.
 

rebus

Chin Laden
Joined
7 Apr 2000
Messages
25,346
Reaction score
360
Location
Leytonstone / Ilford
It’s a pretty good summary of the problems the clubs face at present with EFL’s meddling.
 

Marek

Member
Joined
9 Jun 2003
Messages
673
Reaction score
5
Location
Dublin
Surely the EFL should be providing these kind of apologies, not individual clubs.
 

Edmundo

Whinging pom
Joined
5 Apr 2000
Messages
36,704
Reaction score
51
Location
Alexandria, NSW, Australia
At least Villa aren't fobbing their fans off with lies and indifference. You get the impression that they actually care about the quality of service provided to their paying fans/customers. A real lesson for Brentford, except that (a) they don't actually care and (b) the ticket system is a bigger, more urgent problem to fix.
 

Untouchable

Once called a bastard by a Judge
Joined
5 May 2014
Messages
1,646
Reaction score
434
Video working for me. Marky and Co have been turned up and the commentary over the video is as clear as crystal for once. And loud.
 

Lush55

Active member
Joined
31 Jul 2014
Messages
4,607
Reaction score
16
Location
King's Lynn
Keeps asking me to contact customer service or change password.........changed the friggin thing 3 times and still wont let me log in.......
 

BaildonBee

Member
Joined
17 Aug 2017
Messages
803
Reaction score
72
Yes, incredible video and audio quality. Well done ifollow.

Only small gripe is the camera person was too close to the action. Hard to see what was happening.
Agreed. Excellent coverage of our worst match of the season unfortunately!
 

hkram

Member
Joined
18 Jul 2018
Messages
128
Reaction score
0
Is it just me, or streaming is bad today?

Tried two desktops. Used different browsers. And stuttering the whole 45 minutes.

Streaming on iOS device seems to be better, though.

And interestingly, in the past, streaming via browser is usually ahead of streaming on mobile devices. Today it's the other way round for me.
 

kaebess

Active member
Joined
5 Jan 2013
Messages
2,141
Reaction score
13
Location
Bognor Regis
All thanks for the comments above. Today was my first with I follow. Was not going t9 bother again. Will now give it another go
 

BaildonBee

Member
Joined
17 Aug 2017
Messages
803
Reaction score
72
Very poor today. Sparking picture and audio dropping out. Sounded like Norman Collier on commentary at times.
 

jlove

Well-known member
Joined
17 Dec 2002
Messages
32,873
Reaction score
472
Location
Vaison-la-Romaine
Driving around rural France with audio on my iPhone and only dropped out once for less than a minute. Clear as a bell.
 

BFC1997

Active member
Joined
12 Feb 2011
Messages
8,277
Reaction score
187
Location
Osterley
Sorry this is probably a silly question.

I'm going to be at LHR tomorrow evening during the Ipswich game. I'm assuming SkyGo doesn't let you do match choice? In which case I'll need to watch on iFollow. Does this work on mobile, and can you definitely stream video in the UK for domestic midweeks?
 

Banana

Occasionally incorrect
Joined
7 Apr 2000
Messages
71,148
Reaction score
1,512
Location
London
Sorry this is probably a silly question.

I'm going to be at LHR tomorrow evening during the Ipswich game. I'm assuming SkyGo doesn't let you do match choice? In which case I'll need to watch on iFollow. Does this work on mobile, and can you definitely stream video in the UK for domestic midweeks?
You can watch on the Sky Sports App but not Sky Go
 

Mr Tree

Brentford's premier GIF creator
Joined
28 Apr 2000
Messages
34,632
Reaction score
180
Location
Czech Republic
Apparently not (as I feared). However it has been chosen for broadcast by the EFL's international broadcast partners, so it seems I will go to the ball!
Oh really?! Wow! Was a bit annoyed to miss it, but I guess there'll be a stream somewhere now...
 

teesbee

Active member
Joined
16 Nov 2006
Messages
4,164
Reaction score
61
Location
Back in London
Ah, iFollow - how I have not missed you since our return to these shores. Just catching up on this thread it seems like there are still multiple issues, so my choice tonight is a NowTV day pass for Sky at £7.99, or 'our' service at £10, with no commentary synced in, and the possibility of a crappy interrupted service. What a confused mess of an offering to the customer.
 

Edmundo

Whinging pom
Joined
5 Apr 2000
Messages
36,704
Reaction score
51
Location
Alexandria, NSW, Australia
Ah, iFollow - how I have not missed you since our return to these shores. Just catching up on this thread it seems like there are still multiple issues, so my choice tonight is a NowTV day pass for Sky at £7.99, or 'our' service at £10, with no commentary synced in, and the possibility of a crappy interrupted service. What a confused mess of an offering to the customer.
I don't think it's possible to get the video without commentary anymore on iFollow.
 
Joined
27 Nov 2007
Messages
602
Reaction score
6
Location
ashford/reading
Ah, iFollow - how I have not missed you since our return to these shores. Just catching up on this thread it seems like there are still multiple issues, so my choice tonight is a NowTV day pass for Sky at £7.99, or 'our' service at £10, with no commentary synced in, and the possibility of a crappy interrupted service. What a confused mess of an offering to the customer.
now tv only offers main match. no games via red button
 

Mr Tree

Brentford's premier GIF creator
Joined
28 Apr 2000
Messages
34,632
Reaction score
180
Location
Czech Republic
Ah, iFollow - how I have not missed you since our return to these shores. Just catching up on this thread it seems like there are still multiple issues, so my choice tonight is a NowTV day pass for Sky at £7.99, or 'our' service at £10, with no commentary synced in, and the possibility of a crappy interrupted service. What a confused mess of an offering to the customer.
the commentary is synced in now, has been working the last 4 or 5 games.
 

BEEcool

Active member
Joined
14 Feb 2005
Messages
1,272
Reaction score
71
It works fine on iOS, but you can’t cast it to a bigger screen.
Does that apply to casting from a Mac to AppleTV too? I seem to recall reading something that whilst you couldn't cast via iPhone or Ipad, you could via Mac. Do you know if that's correct?
 

mhead bee

Well-known member
Joined
7 Apr 2000
Messages
24,443
Reaction score
577
Location
Maidenhead
I have subscribed to the game, I am sure I ask this every game but where do you go to watch it. I don't want to watch it on my phone I want to watch it on my lap top.
 

mhead bee

Well-known member
Joined
7 Apr 2000
Messages
24,443
Reaction score
577
Location
Maidenhead
fking hate this thing, I subscribed, I try to watch on my lap top but apparently the service is blocked in my country.

This really needs to be sorted out.
 

mhead bee

Well-known member
Joined
7 Apr 2000
Messages
24,443
Reaction score
577
Location
Maidenhead
Go to the BFC home page and click on live match centre.
Where?

I have no match centre on any of the drop down menu's. If I go to ifollow on the bfc homepage and go to next game it says not available in my region.

It really shouldn't be this hard.
 

Banana

Occasionally incorrect
Joined
7 Apr 2000
Messages
71,148
Reaction score
1,512
Location
London
iFollow working well.. Only had to login 8 times tonight (I counted)
 

Edmundo

Whinging pom
Joined
5 Apr 2000
Messages
36,704
Reaction score
51
Location
Alexandria, NSW, Australia
I have used the bubble and they have told me I have to use an international credit card to watch an international game.
That's rubbish. My subscription is with my UK credit card.

iFollow working well.. Only had to login 8 times tonight (I counted)
Working absolutely perfectly here in Sydney this morning (4.45am kick-off!)
 

hobbsy

Optimist
Joined
23 Apr 2005
Messages
16,129
Reaction score
358
Location
KT3 New Malden
My first ifollow attempt tonight, on the laptop with HDMI output to the telly and a great picture all in sync.
 

Users who are viewing this thread

Top Bottom