Brentford FC - iFollow

TW3Bee

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For a refund phone EFL - 01772 325829 - you need to give them your i-Folow email address & Voucher Code, so they can check you are who you say you are re the "freebie" & they'll be able to see that you've inadvertantly paid £10 - the card you used will be credited
Thanks for that.

I take it that number is not available 24/7?
 

Simon C

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It gets even better.

1. Put my voucher code in, press Apply
2. Go to Pay (after making sure the total was 0), told I need to put in an expiry date
3. Ignore that and go to "Saved Card" click on one and suddenly, without warning, I've "paid".

No indication that that would happen and if they do that for regular transaction then they are v stupid.

BTW I used an expired card so I don't think there is a fraud check going on, just that the path through the payment code requires a method of payment even though the total is 0 and there is a voucher.

I suspect Paypal were getting complaints from those that paid non-zero amounts that the product didn't work. And the EFL's answer is to expeditely remove Paypal as a method of payment. Very helpful of them
There was no need to input a payment method when using the code to get free access at the end of last season though so I don't buy that either.
 

Banana

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There was no need to input a payment method when using the code to get free access at the end of last season though so I don't buy that either.
True.

We'll just put it down to the regular and on-going incompetence of the EFL in every thing that they touch.
 

RedBEE

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For a refund phone EFL - 01772 325829 - you need to give them your i-Folow email address & Voucher Code, so they can check you are who you say you are re the "freebie" & they'll be able to see that you've inadvertantly paid £10 - the card you used will be credited
Many thanks
 

Adam

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This is a strange one/bit worrying 4 me possibly.:-

Got the e-mail from BFC with code, CtrlC code, go to to login/register, takes me straight to next match' no screen to input code!!!!

As far as I can tell I haven't given a Debit Card to pay without code.

End of last season, no issues with ifollow, this season I am completely flummoxed!!!
I think this just means your account is already upgraded to VIP. I haven’t had to enter the code for the last couple of games (yet still getting the code via email each week), I just logged in and the game was showing without me having to do all the faffing about.
 

Simon C

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I think this just means your account is already upgraded to VIP. I haven’t had to enter the code for the last couple of games (yet still getting the code via email each week), I just logged in and the game was showing without me having to do all the faffing about.
This page should tell you, under Next Match it tells me I already have access (because I put the code in and redeemed yesterday): Brentford FC - Subscribe
 

Simon C

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Also the automatic VIP thing is only supposed to start from the next home game
 

Banana

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Indeed, you should see this if you have successfully redeemed your voucher

1603792534692.png
 

red_and_white

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For a refund phone EFL - 01772 325829 - you need to give them your i-Folow email address & Voucher Code, so they can check you are who you say you are re the "freebie" & they'll be able to see that you've inadvertantly paid £10 - the card you used will be credited
Thank you for this.

I called them and they asked my email address and they quickly identified I was a season ticket holder. They used the same card details to credit my account, which may take 3 or 4 days to show I'm told. My pass for the game remains active.

All very quick and easy in the end.
 

wanderer paul

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The Norwich City match is the last time ST holders will be receiving a code to access the stream.


This is the last time you will receive a code to watch an iFollow fixture, going forward your iFollow account will be upgraded to VIP enabling you to watch all eligible games without using a code. In case you missed it, in order to be upgraded to VIP in time for our match against Swansea City you must have an iFollow account registered to the same email address as your ticketing account by 7pm tomorrow, Wednesday 28 October.*

We ask supporters to ensure the details in your ticketing account are up to date. Please log in to your ticketing account here. Please also check your communication preferences. You may have unsubscribed from email or text communications which overrides your preferences and means you may be missing out on key updates. Simply fill in your details here. If you have any queries, please email us at enquiries@brentfordfc.com.

Those that do not get a code from the Club can purchase the match for £10
 

ruislip bee

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The Norwich City match is the last time ST holders will be receiving a code to access the stream.


This is the last time you will receive a code to watch an iFollow fixture, going forward your iFollow account will be upgraded to VIP enabling you to watch all eligible games without using a code. In case you missed it, in order to be upgraded to VIP in time for our match against Swansea City you must have an iFollow account registered to the same email address as your ticketing account by 7pm tomorrow, Wednesday 28 October.*

We ask supporters to ensure the details in your ticketing account are up to date. Please log in to your ticketing account here. Please also check your communication preferences. You may have unsubscribed from email or text communications which overrides your preferences and means you may be missing out on key updates. Simply fill in your details here. If you have any queries, please email us at enquiries@brentfordfc.com.

Those that do not get a code from the Club can purchase the match for £10
Well I hope it works. Couldn't get into the SW game despite having the email saying I'd been upgraded for that one. All the codes have worked for the other games covered.
 

Paul USA

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So, visited PC World today, purchased a USB Type C to HDMI cable ( the posh one with gold plated connectors) and took it home to the luvly Lorna to set up using her laptop.

Suffice to say, 10 minutes later I had paid my £0.00 to watch tonight’s game and was then able to watch Stoke v Brentford highlights on my 75 inch TV. - Picture is very acceptable but probably a bit less than normal Hi Def TV.

before the game starts tonight the luvly Lorna says she will turn off all IPads, phones, upstairs computer and anything else that is connected to home internet and that by doing that the picture will improve - I have no idea at all as I am best described as a dinasour with anything to do with computers - but if Lona says it will I can only believe her.

Not 100% confident on tonight’s game - but we live in hope !
 

Delbee

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So, visited PC World today, purchased a USB Type C to HDMI cable ( the posh one with gold plated connectors) and took it home to the luvly Lorna to set up using her laptop.

Suffice to say, 10 minutes later I had paid my £0.00 to watch tonight’s game and was then able to watch Stoke v Brentford highlights on my 75 inch TV. - Picture is very acceptable but probably a bit less than normal Hi Def TV.

before the game starts tonight the luvly Lorna says she will turn off all IPads, phones, upstairs computer and anything else that is connected to home internet and that by doing that the picture will improve - I have no idea at all as I am best described as a dinasour with anything to do with computers - but if Lona says it will I can only believe her.

Not 100% confident on tonight’s game - but we live in hope !

As a pre check , see if you can load up any I Follow Highlights before hand
 

ruislip bee

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Quick question to those that know. My wife was doing work on her laptop at the same time as I was watching ifollow both via wifi on btinternet. Can that have an effect on the quality of my ifollow experience?
 

BaildonBee

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Quick question to those that know. My wife was doing work on her laptop at the same time as I was watching ifollow both via wifi on btinternet. Can that have an effect on the quality of my ifollow experience?
Yes it can. Quality depends on download and upload speeds. The more connections you have in your home, the more your bandwidth is used - particularly if also using streaming services. When issues arise, it is usually it is the clarity of the picture that is the first thing that suffers (loses focus), before you get pausing, then freezing altogether. Sometimes the issues can be at the other end so don't throw your router out of the window if everything appears to be in order but there is still some glitching. There were for example some sporadic sound issues last night.
 

Banana

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Quick question to those that know. My wife was doing work on her laptop at the same time as I was watching ifollow both via wifi on btinternet. Can that have an effect on the quality of my ifollow experience?
It depends what she is doing. Unless she is watching Netflix or other similar activities then no. Even then watching streaming videos these days is remarkably light on bandwidth thanks to some remarkable compression techniques

 

Simon C

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It depends what she is doing. Unless she is watching Netflix or other similar activities then no. Even then watching streaming videos these days is remarkably light on bandwidth thanks to some remarkable compression techniques

Yes and no. Netflix for example seek ahead as far as they can based on your available bandwidth to download fragments that are coming up so your show is less likely to buffer. They are notorious for chewing up as much of your bandwidth as they possibly can to give you as good a streaming experience as possible.

The best way to see this is in You Tube, turn on stats for nerds and look at the readahead value.
 

Banana

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Yes and no. Netflix for example seek ahead as far as they can based on your available bandwidth to download fragments that are coming up so your show is less likely to buffer. They are notorious for chewing up as much of your bandwidth as they possibly can to give you as good a streaming experience as possible.

The best way to see this is in You Tube, turn on stats for nerds and look at the readahead value.
Well, it's never used much of my available bandwidth (1Gb/s), but then again I understand that there's infrastructure at ISPs these days for this kinda thing.
 

ruislip bee

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It depends what she is doing. Unless she is watching Netflix or other similar activities then no. Even then watching streaming videos these days is remarkably light on bandwidth thanks to some remarkable compression techniques

Thanks. No she wash working using company systems etc.
 

halifaxbee

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Shouldn't I have a code for tomorrow's game by now? I'm a ST holder or will last math's VIP still work?
 

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Passes are available for £10 (£7 international fans)

can some one tell me why the difference
 

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Surprised that given the state of the art media station at our new home there is still an issue with faulty headphone connections. Happened to Natalie's at the start of the reading game and again tonight. What's happening Burridge ? :)
 

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Don’t know whether anyone may have a "technical" answer to this.

Up until a few games ago, I used to be able to watch iFollow games, home and away, by connecting up my iPad via a HDMI cable to my TV.

That worked perfectly both for sound and vision.

However, suddenly when I connected as usual, I could only get just sound on the TV with a frozen picture as soon as I connected up. The iPad continued to play everything live with the picture .

I’ve checked that that the connection is OK by playing archive videos direct from the BFC website, and they work fine for sound and vision on the TV.

Have iFollow introduced some blocking system for when matches are live, or is there another reason why I can’t get ‘moving’ pictures.

Thanks in advance if anyone knows the answer!
 

Edmundo

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I think it's fair to say that iFollow is constantly moving the goalposts in terms of what you can and can't do. For me, it's the biggest frustration with their service, that what worked last week cannot be relied to work this week. Even though they don't tell you about any changes and your contract with them is unchanged.
 

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Don’t know whether anyone may have a "technical" answer to this.

Up until a few games ago, I used to be able to watch iFollow games, home and away, by connecting up my iPad via a HDMI cable to my TV.

That worked perfectly both for sound and vision.

However, suddenly when I connected as usual, I could only get just sound on the TV with a frozen picture as soon as I connected up. The iPad continued to play everything live with the picture .

I’ve checked that that the connection is OK by playing archive videos direct from the BFC website, and they work fine for sound and vision on the TV.

Have iFollow introduced some blocking system for when matches are live, or is there another reason why I can’t get ‘moving’ pictures.

Thanks in advance if anyone knows the answer!
If it's playing on the iPad, I'm not sure iFollow could sense an HDMI connection. Are you using a web browser or their App?
 

Oceanbee

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If it's playing on the iPad, I'm not sure iFollow could sense an HDMI connection. Are you using a web browser or their App?
I’m using the iFollow link ‘watch the match’ from the BFC website.
 

Adam

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Don’t know whether anyone may have a "technical" answer to this.

Up until a few games ago, I used to be able to watch iFollow games, home and away, by connecting up my iPad via a HDMI cable to my TV.

That worked perfectly both for sound and vision.

However, suddenly when I connected as usual, I could only get just sound on the TV with a frozen picture as soon as I connected up. The iPad continued to play everything live with the picture .

I’ve checked that that the connection is OK by playing archive videos direct from the BFC website, and they work fine for sound and vision on the TV.

Have iFollow introduced some blocking system for when matches are live, or is there another reason why I can’t get ‘moving’ pictures.

Thanks in advance if anyone knows the answer!
I’ve had issues recently, not as extreme as yours but the picture flicks to a black screen occasionally. I thought it was a dodgy cable rather than being blocked, but I wouldn’t be surprised if IFollow have changed the file packaging or something on the stream and certain smart TVs don’t like it. Had similar issues with IPTV apps in the past.
 

hobbsy

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Thanks WB.
’Crowd’ noises but no commentary.
Re-booted but same.
Any ideas anyone?
Make sure you are on away commentary. Click the cog bottom right, audio, away
 

Simon C

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Make sure you are on away commentary. Click the cog bottom right, audio, away
It was the same for me when I first logged in today. It defaulted to home commentary and Cardiff don't seem to be doing any today
 

wanderer paul

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Cardiff commentary is working. A bit boring though!
 

matt buzzbee

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4th game in a row. Takes my Canadian dollars very efficiently then "There was an error please try again" On Chrome. I quit.
 

badgerbee

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Be it 'free' VIP games or paid for ones, iFollow has been working perfectly for me through Safari on my iPad since last July......
No buffering, no cutting out, no problems with commentary, no 'random' payments taken from my credit card.....etc. etc.......
Can't fault it.
 

waster

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If it's playing on the iPad, I'm not sure iFollow could sense an HDMI connection. Are you using a web browser or their App?
I had this issue a few weeks back. I’m using a 2020 12.9” version iPad Pro with the Apple USB-C to HDMI Digital AV Multi-port Adapter. Connected to a Samsung Smart TV.

I‘ve found that I need to connect the hdmi cable to the TV and adaptor first. I then ensure iFollow is playing on the iPad, Then plug the adaptor in to the iPad. If I connect the adaptor to the iPad first and then play iFollow, I just get the sound on the TV and a blank screen. I have no idea why! I have given up trying to decipher the vagaries of Apple.

FYI I am running iFollow on the BFC website iFollow tab using Safari. I know many say use Chrome, but I have not had an issue with Safari.
 

jlove

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@Oceanbee
I had this issue a few weeks back. I’m using a 2020 12.9” version iPad Pro with the Apple USB-C to HDMI Digital AV Multi-port Adapter. Connected to a Samsung Smart TV.

I‘ve found that I need to connect the hdmi cable to the TV and adaptor first. I then ensure iFollow is playing on the iPad, Then plug the adaptor in to the iPad. If I connect the adaptor to the iPad first and then play iFollow, I just get the sound on the TV and a blank screen. I have no idea why! I have given up trying to decipher the vagaries of Apple.

FYI I am running iFollow on the BFC website iFollow tab using Safari. I know many say use Chrome, but I have not had an issue with Safari.
 

Oceanbee

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I had this issue a few weeks back. I’m using a 2020 12.9” version iPad Pro with the Apple USB-C to HDMI Digital AV Multi-port Adapter. Connected to a Samsung Smart TV.

I‘ve found that I need to connect the hdmi cable to the TV and adaptor first. I then ensure iFollow is playing on the iPad, Then plug the adaptor in to the iPad. If I connect the adaptor to the iPad first and then play iFollow, I just get the sound on the TV and a blank screen. I have no idea why! I have given up trying to decipher the vagaries of Apple.

FYI I am running iFollow on the BFC website iFollow tab using Safari. I know many say use Chrome, but I have not had an issue with Safari.
Hi, thanks for that information. I’ll try that sequence for the Bournemouth match.

The combined vagaries of iFollow and Apple when linked together, require you to have a degree in computer engineering!🤪

I just want to watch a football match on a larger screen. 😂🐝⚽
 

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