Brentford FC - iFollow

beenthere

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This seems to me completely stupid.
There is no "Listen now" or hopefully later a "Watch Now" button.
Or is it me?
 

Broadland Bee

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I am able to log in but there is a loop of music and a recording "Thanks for subscribing to ifollow, the match will start shortly". Guess it already has!
 

FlyBee

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So why does the Match Centre say:

There will be live commentary on iFollow Brentford of tomorrow's game, with Mark Burridge and Marcus Gayle, from 2.45pm.
Because I assume if my was planned to be on when that article was written.
 

wanderer paul

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It's live in Facebook but no commentary.

I'm not there today or watching it! More important things today. :)
 

Easter 1959

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Email to Markybee, Ciaran and West Ealing Bee

Dear Mark, Ciarian and Chris,

Just nb that the Commentary link to Mark and Marcus’ commantary is dead, just not working at all; teething problems no doubt . . . . . . . . . .
 

Banana

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Nice coverage on YouTube, there's at least 3 different cameras, action replays etc.

Is this what us overseas supporters can expect from iFollow?
 

teesbee

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Thank you very much - fancy a job with iFollow?!
I was only reposting, you've got Saintsfan to thank for the original link. And don't insult me... this is the response I got from my email to them last week when I pointed out that they shouldn't switch the commentary off at half-time, thank you very much:
'Dear ,

We are contacting support for iFollow.

You would need to contact the club directly at https://www.brentfordfc.com/contact-us/

Regards,
Tramayne, iFollow Support

:rolleyes:
 

Easter 1959

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Very prompt reply from West Ealing Bee:

Hi John.
We are trying to work out exactly what has happened – I would recommend emailing ifollow@efl.com directly to try and find out as well, as a paying subscriber.

In the mean time, if you go to our website homepage, there is a link to watch the match live in full for free.

Chris.
 

FlyBee

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Can someone tell the Saints commentator it's not macrecken.
 

clad1

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Bees 1 - Saints 0. Vibe
 
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Nice coverage on YouTube, there's at least 3 different cameras, action replays etc.

Is this what us overseas supporters can expect from iFollow?
BFC's AV Team are providing the cameras and the operation. Southampton are putting their commentators over the top of it (with my blessing!). Mark and Marcus are on our Facebook stream, which for some reason decided to switch us off after Lasse's goal - clearly facebook decided it's too hot for TV ;)

In terms of iFollow - we aren't streaming video to that today (although we have tested to it...). The Premium Pass only covers competitive games. Pre-Season friendlies are not included in that.

We are sending Audio as normal, but the link for some reason isn't being put live - I have no control over that link unfortunately. I've contacted the providers, and from what I understand we aren't the only ones having issues with it today, but the best thing to do at this stage is to keep e-mailing ifollow@efl.com. I'm sorry I can't do any more than that :(
 

FlyBee

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BFC's AV Team are providing the cameras and the operation. Southampton are putting their commentators over the top of it (with my blessing!). Mark and Marcus are on our Facebook stream, which for some reason decided to switch us off after Lasse's goal - clearly facebook decided it's too hot for TV ;)

In terms of iFollow - we aren't streaming video to that today (although we have tested to it...). The Premium Pass only covers competitive games. Pre-Season friendlies are not included in that.

We are sending Audio as normal, but the link for some reason isn't being put live - I have no control over that link unfortunately. I've contacted the providers, and from what I understand we aren't the only ones having issues with it today, but the best thing to do at this stage is to keep e-mailing ifollow@efl.com. I'm sorry I can't do any more than that :(
Thanks Themepark.
 

Banana

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BFC's AV Team are providing the cameras and the operation. Southampton are putting their commentators over the top of it (with my blessing!). Mark and Marcus are on our Facebook stream, which for some reason decided to switch us off after Lasse's goal - clearly facebook decided it's too hot for TV ;)

In terms of iFollow - we aren't streaming video to that today (although we have tested to it...). The Premium Pass only covers competitive games. Pre-Season friendlies are not included in that.

We are sending Audio as normal, but the link for some reason isn't being put live - I have no control over that link unfortunately. I've contacted the providers, and from what I understand we aren't the only ones having issues with it today, but the best thing to do at this stage is to keep e-mailing ifollow@efl.com. I'm sorry I can't do any more than that :(
Ahem!

From: https://www.efl.com/iFollow/international-fans/

Will my club show pre-season friendlies or youth games?

The streaming of pre-season friendlies and youth games live will be at the clubs’ discretion. Please contact your club should you have additional questions relating to this.


;)
 
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Thanks Themepark.
Facebook isn't liking us very much today either and the stream is all jumpy. I'm so sorry guys. It really is one of those days today :(
 
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The streaming of pre-season friendlies and youth games live will be at the clubs’ discretion. Please contact your club should you have additional questions relating to this.[/B]

;)
Poorly worded from me... The Premium Pass only covers competitive games as standard. Pre-Season friendlies are not included in that unless we activate it.

We haven't activated it for today, but as for next week... we shall see how things go.
 

jmsljj

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Just emailed this to iifollow, will be interesting to see the reply

Brentford v Southampton

The other day I tried to listen to Oxford vBrentford on my iPad the commentary kept dropping out ever few minutes.

Today there was no commentary available at all.

I have paid for a service that is not working as described.

1. My browser is Safari on my iPad, does your application work with Safari?

2. Why was it not working today?

3. What compensation are you going to give me for time wasting and frustration

4. Can you guarantee your service in future

Regards
 

Bill Benn

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Watched on YouTube very good camera work shame the commentators had little knowledge of our club and players."there used to be a pub on each corner of the ground"was one of their gems.
 

Mr Tree

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Watched on YouTube very good camera work shame the commentators had little knowledge of our club and players."there used to be a pub on each corner of the ground"was one of their gems.
it was Southampton's channel and commentator :shrug:
 

Infatuated Bees Alter Ego

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Just love how all subscribers to iFollow are scrabbling around, trying to navigate around the site and not knowing where anything is. PR disaster, I'd say. They know who the members are so why not send some instructions to the email addresses of those that have paid up to this ***** ?!
 

Bill Benn

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it was Southampton's channel and commentator :shrug:
Yes I know smart arse but they seemed to only know about 6 players they hardly mentioned the players names when we were on the ball.Get back to the cot your baby girl needs rocking
 

Mr Tree

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Yes I know smart arse but they seemed to only know about 6 players they hardly mentioned the players names when we were on the ball.Get back to the cot your baby girl needs rocking
they were probably focused on Southampton. here to help :wave:
 

Easter 1959

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Just forwarded this to iFollow, copied to Themepark, West Ealing Bee and Markybee; devoutly hope that it will work on Tuesday evening:

Dear iFollow,

Yesterday evening I paid £45 for a Season’s Pass to receive the commentary of Brentford FC’s first home game of the Season, a friendly against Southampton.

At about 1455 the link to the commentary appeared on the Matchday page of the website; but the link was dead, broken throughout the game; the next game of this Season is this coming Tuesday evening when Brentford travel away to MK Dons with a kickoff at 1930; I really would be grateful if you could confirm that for this match, and for all of the games scheduled for the upcoming season, the link to the highly professional commentary that Brentford FC provides will work; as agreed in the contract between us by which I paid you the £45 yesterday evening; it was a terribly frustrating and unsatisfactory start to the Season.

The details of my iFollow account are as follows:
 

Easter 1959

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And just has this autoresponse:

Hi
Thank you for your message. Our team will reply to you very shortly and we'll update you by email.

Thank you!

iFollow Support
 

jmsljj

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Just had this reply. I have advised them to answer my original questions and their reply is totally unsatisfactory
Thank you for contacting iFollow support.

Our apologies for any issues you encountered today. We are aware of several problems which impacted the ability to access to the live streams today. We have addressed those issues and we do not anticipate those occurring again. Once again we apologize for any inconvenience.

If you are encountering continued sign in or access issues please let us know so we can investigate those further.

Best regards, iFollow support
 

Easter 1959

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Indeed just had similar; all sorted for the Franchise then . . . . . . .

Thank you for contacting iFollow support.

Our apologies for any issues you encountered today. We are aware of several problems which impacted the ability to access to the live streams today. We have addressed those issues and we do not anticipate those occurring again. Once again we apologize for any inconvenience.

If you are encountering continued sign in or access issues please let us know so we can investigate those further.

Best regards, iFollow support
 

TW3Bee

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Hopefully all these problems can be ironed out before the season proper starts at Sheffield United.
 

belvederebee

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BFC have appointed ifollow to provide the service so it is not unreasonable to expect a statement from the club about today's failure.
 

TW3Bee

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BFC have appointed ifollow to provide the service so it is not unreasonable to expect a statement from the club about today's failure.
Is it BFC though?

I thought they were appointed by the EFL?
 

Banana

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BFC have appointed ifollow to provide the service so it is not unreasonable to expect a statement from the club about today's failure.
BFC did not appoint the providers, the EFL did.
 

Mr Tree

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however, there does seem to be some worrying evidence of ifollow palming people off on to BFC, and vice-versa. it all sounds a bit of a shambles so far. i will be getting the service, cos i'm confident it'll be ironed out "in due course", but not at all confident we'll hit the ground running at Sheff Utd :sad:
 

jmsljj

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The latest reply I have received let's hope it's true

Live streaming is available through Safari on an iPad. Just please check that location services and cache & cookies are enabled.

We understand some customers were initially unable to navigate to the actual live stream; we've identified and resolved the root cause for this issue.

We regret any inconvenience you may have encountered today, and we have taken steps to address going forward.

There are no partial refunds for iFollow subscriptions as such we are unable to process your request for recompense.

We will keep you posted with updates on the service going forward.

Regards,
Jovani, iFollow Support
 

Idaho Bee

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Poorly worded from me... The Premium Pass only covers competitive games as standard. Pre-Season friendlies are not included in that unless we activate it.

We haven't activated it for today, but as for next week... we shall see how things go.
Themepark, It would seem wise to stream next weeks friendly as a "trail run" of the technology and fans access to it, rather than betting it all on the first competitive (i.e. paid for) game of the season.
 

Easter 1959

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Themepark, It would seem wise to stream next weeks friendly as a "trail run" of the technology and fans access to it, rather than betting it all on the first competitive (i.e. paid for) game of the season.
I agree with this.

I devoutly hope that all of this are just teething troubles and things will progress to going swimingly; but if they don't . . . . . . . . .

I absolutely understand the contractural arrangements (ie it is between the Supporter and the Service Provider and that the EFL, not the Club, let the contract) but if it is not sorted in a reasonable time I hope that the Club would feel able to put some 'pressure' (for want of a better word) on the EFL to in turn get a grip of the Service Provider; this is something, putting pressure, that it is difficult for the individual supporter to achieve effectively.

I know that it is not the Club's fault and I am grateful to both Themepark and to West Ealing Bee for their help; specially for their prompt action yesterday; but perhaps a phone call from our CEO to a top kiddie in the EFL might/would help if things don't improve in a reasonable timeframe.

For the remote fan base, certainly for this remote fan, the commentary, as close as you get to being in the Stadium, is a real important part of supporting the Club and all of this is incrediably frustrating and boring; it is in everyon'e interests (ie the remote fans, the Club, the EFL and the Service Provider) that it works efficiently imo.
 
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Themepark

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Themepark, It would seem wise to stream next weeks friendly as a "trail run" of the technology and fans access to it, rather than betting it all on the first competitive (i.e. paid for) game of the season.
I feel the same way, and that is something we're looking at doing. I sent a test feed to iFollow yesterday morning and it all worked. However, we'll see what happens over the coming days when it comes to where we decide to stream it.

Yesterday we had a complete mare with our stadium tv system, and we've already got people coming in to check it over and get it fixed before Forest. Our feed was given to Southampton directly on the gantry and they had a newfangled MiFi broadcaster unit thing (prem budget and all that, and yes newfangled is a technical term...). I'm hoping to be able to operate from the gantry for future streams, so I'm having a couple of cables run in before we go again.

I had a bit of a sleepless night over yesterday, we're working so hard - there are occasions of bad luck and also a couple of mistakes along the way. But, what I am very pleased with is how well the camera crew did (despite their chief having a meltdown) for the broadcast feed which everyone has given amazing feedback. So I must thank them for their hard work and will pass on the feedback that they are most definitely deserving! :sorted:

I'm off for a lie down...
 

Mr Tree

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Themepark, It would seem wise to stream next weeks friendly as a "trail run" of the technology and fans access to it, rather than betting it all on the first competitive (i.e. paid for) game of the season.
I agree with this.

...all of this is incrediably frustrating and boring
very much agree, yet sadly resigned to this not happening as a multitude of people shrug behind the scenes :rolleyes:

and as Easter says, it is ****ing ridiculous that this should be "hard work" for the average fan. it should be straightforward, and the provider has experience in this area, so i can only conclude that they're not putting in effort and don't give a sh*t. needs sorting, cos this should be a happy positive thing.

(little aside - i've said before, i have "experience" with this company as they also provide the NBA basketball in America - and i've written at least five times to the NBA itself over recent years to say "i really love everything you guys do, yet for some reason this product seems set up to piss me off and put me off the sport. i have no idea why you would do that?!?!")
 

Mr Tree

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I had a bit of a sleepless night over yesterday, we're working so hard
also sad to hear. really appreciate everything you do, mate, and sorry to hear that you're being let down along the way. really appreciate too that you come on here and give us more information, as i'm quite sure that many fans have to put up with a wall of silence from their club.
 

belvederebee

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Checked out Saints' website to ascertain their view on the match. They have a free to register section with highlights, live commentary and other videos. How come BFC can't do this for free?
 

belvederebee

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BFC did not appoint the providers, the EFL did.
Even so, it's on the BFC website. The club could at the very least show some empathy towards the fans - and maybe complain to EFL. BFC can't just ignore the matter.
 

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