Club's Offer to Premium Seats Holders and Season Tickets Holders (1 Viewer)

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The most troubling part of this for me is the possibility that the club will not reserve seats (for next season) for rank and file ST holders if they take the refund option now.
For a club that prides itself on its Community initiatives, this is poor.
A very realistic situation is a long standing ST holder (I.e someone eligible for their LR ST in January 2020) who is desperate for the cash during the pandemic will be told to piss off at the same time the club is bending over backwards for some JCLs in the South Stand.
I’m not surprised one bit. We are customers, not loyal supporters :(
 

Gazza Bee

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Looks like the club are reluctant to offer a refund per game missed in case no fans are allowed back for a large chunk of the season. As it stands those with Sky are paying at least 400 for a package worth less than £230 (unless they chuck in midweek away games too as per PSTH) - free shirt anyone?
 

Herbert

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Not heard of one, yet.

Either, Full refund or iFollow and a free present.

Fingers crossed BIAS and also the BU director can step in and guide the Club in a different direction.
Aren’t BU and BIaS meant to be at the table for these decisions ?
 

Simon C

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Looks like the club are reluctant to offer a refund per game missed in case no fans are allowed back for a large chunk of the season. As it stands those with Sky are paying at least 400 for a package worth less than £230 (unless they chuck in midweek away games too as per PSTH) - free shirt anyone?
It's worse when you consider families who need multiple STs to attend in person but only one iFollow or Sky account if locked out
 

jlove

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I'm not aware of the numbers so happy to be corrected. In one of the questions/answer sessions JV justified the premium increase if we got promoted by stating the benefit of a corporate day out at a game involving a championship club as opposed to a premier league game makes the 25% (think it was that figure) value for money. He also hinted most of the premium tickets were sold to business.

If most PST's were ST holders at GP then how the club are dealing with the current situation is a problem as that would mean there clearly is a thought we'll ask GA ST holders to help us but lets not annoy the PST holders. Why if the PST have the same loyal history have they been told don't worry!

My thought was PST are mostly business; companies buying tickets for corporate days out; business meetings etc who have little genuine interest in BFC which left me understanding the clubs approach and the reason we'd get a different letter. If that is not the case then I understand other posters annoyance more.
You are confusing Premium Seats with Corporate Hospitality. I don't know the numbers but, from the pictures posted over time of various PS buyers, most of them are recognisable Bees faces and I'd assume those people were the target for premium seating. The boxes, albeit a small number (6 I think), were never marketed to fans, so these would be more for corporate days rather than full season attendance, but there may be one retained as part of the naming rights package. I'm sure that some PS packages have been sold to corporates but I really doubt it's a large number and some are going to be previous STH's with the means to book them to their own company.

Clearly, I don't really know the breakdown but I really doubt there's a large number of non-Bees fans in the premium seats.
 

Herbert

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Im sorry but if its a case of no refund and watch it on ifollow with the "possibility" of a few live games this season, then that is a **** show from the club. I thought JV was meant to be a fan?? I understand premium ST holders have forked out but so has the normal ST holder and its all relative to what you can afford. How about money off next years ST or carrying this one over to next season?

BFC have just completed a £28mill+ sale of a player FFS.

It stinks. I will be seriously considering making this years ST my last.

£400 to watch games on ifollow no thanks. We really are an amateur club off the park.

But rest easy we've got some lovely new fonts/graphics

It looks like Those multi coloured seats are going to come in handy and serve the purpose of looking full long after this Covid has passed
 

Shamrock_Bee

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You are quite right there is no doubt that the vast majority of Premium Seat holder are former season tickets holders and as such long standing supporters and for anyone to say otherwise is plain wrong! I believe that the offer to Premium Seat holders is a good one, and very fair to those that hold those seats. Why attack club supporters just because they occupy these seats, and have been treated fairly? Would it help matters if they had receive a rubbish deal. The cost of these seats is enormous, and many have made great sacrifices to sit there not only that but the value to the club is enormous, and is one one the main platforms that will assist the club to move forward towards to goal of being financially more independent to the benefit of all. I repeat to the benefit of all, so before attacking Premium seat holders please think about the big picture. Perhaps we should also wait to receive the official offer to Season Ticket holders.
I agree it's best we await the clubs offical offer to GA ST holders. Personally I agree with the offer given to PST holders and wouldn't criticise people who have those tickets. I read the speculation and in my mind thought these are business tickets so it's sort of understandable the club have made an assessment of what's best to offer our new customers with the aim of keeping them in uncertain times however now I'm not so sure after hearing these are in the same situation as ourselves; loyal fans but I'm happy to wait for the statement.

PST will benefit the club no doubt about it and they've a good deal. However a lot of fans will be watching carefully what is offered to GA ST holders. If the rumours are true of what they plan to offer then many fans will correctly determine the club are taking them for granted and that could be a problem.

The question that will be asked is why can PST stop paying, get Ifollow for free, a tour of the stadium and their seat safely held with no risk of losing it? That is a good deal and fair play; what we'll be watching is does GA ST holders get something similar; if not why not!
 

Gazza Bee

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It's worse when you consider families who need multiple STs to attend in person but only one iFollow or Sky account if locked out
Yep but I would hope the family would defer the spare season tickets to next season and leave one left for iFollow access

Edit: Sorry yes then it is decision as to whether you think any games will be played live this season - tricky
 

boatmonkey

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The prawns are off.
the lettuce is limp.
the bread is curling in the corners.

This is far worse than a bad taste in the mouth. This is full on poisoning of the guts of the club. The results will be unpleasant, smelly and many will resent having to experience the inevitable fallout.

If this is what moving towards the prawn sandwich dream means, then I think I’d rather have the New Road bogs back.
 

Wise old Bee

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The club continued to sell STs during lockdown when it was doubtful if people could actually attend games. Of course people could have held back in purchasing but the club had us by the balls as nobody wanted to miss out at possibly seeing us in the Premier League. I'm with nocoat on this in that I will go along with whatever is offered as I want to keep my seat at LR and not get punted to the back of the queue but it will sour my relationship with the club if they do shaft ordinary STHs.
 

TadB

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I agree it's best we await the clubs offical offer to GA ST holders. Personally I agree with the offer given to PST holders and wouldn't criticise people who have those tickets. I read the speculation and in my mind thought these are business tickets so it's sort of understandable the club have made an assessment of what's best to offer our new customers with the aim of keeping them in uncertain times however now I'm not so sure after hearing these are in the same situation as ourselves; loyal fans but I'm happy to wait for the statement.

PST will benefit the club no doubt about it and they've a good deal. However a lot of fans will be watching carefully what is offered to GA ST holders. If the rumours are true of what they plan to offer then many fans will correctly determine the club are taking them for granted and that could be a problem.

The question that will be asked is why can PST stop paying, get Ifollow for free, a tour of the stadium and their seat safely held with no risk of losing it? That is a good deal and fair play; what we'll be watching is does GA ST holders get something similar; if not why not!
Please be in no doubt that the vast majority of the Premium Seat holders are previous season ticket holders. It was to season ticket holders at Griffin Park to who the very first offers to sign up to the new stadium was first made with the offer of a 50% discount on the Licence Fee (the Bond to allow a person to purchase the seat). Most Licences cost £2000 (£1000 with discount) although there are many both cheaper and dearer. There were many updates given by the club stating how many seats were sold prior to the end of the discount period. The tickets are not sold as season tickets but for long term monthly payments (12 months) covering 5 years or 3 years. If the ticket is not renewed then the licence is forfeited, and the payment lost, so as is clear the entire method of sale is different to a straightforward season ticket. It therefore follows that they have to be dealt with on a different commercial basis. These PSH holders have already committed/signed up, paid circa £1000 so why should they not get the benefits of ifollow, tour of stadium, and they will be committed to their seat via an expensive direct debit, maybe for five years, they have bought the right to sit in the seat, it is not being held. Please rest assured that these are real Brentford supporters and not the Prawn Sandwich Brigade.
 

taxi driver

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I agree it's best we await the clubs offical offer to GA ST holders. Personally I agree with the offer given to PST holders and wouldn't criticise people who have those tickets. I read the speculation and in my mind thought these are business tickets so it's sort of understandable the club have made an assessment of what's best to offer our new customers with the aim of keeping them in uncertain times however now I'm not so sure after hearing these are in the same situation as ourselves; loyal fans but I'm happy to wait for the statement.

PST will benefit the club no doubt about it and they've a good deal. However a lot of fans will be watching carefully what is offered to GA ST holders. If the rumours are true of what they plan to offer then many fans will correctly determine the club are taking them for granted and that could be a problem.

The question that will be asked is why can PST stop paying, get Ifollow for free, a tour of the stadium and their seat safely held with no risk of losing it? That is a good deal and fair play; what we'll be watching is does GA ST holders get something similar; if not why not!
A point to note is that premium seat holders haven't started paying yet and won't until full capacity is allowed.
They have only paid for their license, that's true in my case anyway.
I guess having a chance to purchase a package/seat while under Covid restrictions may help to get more STH access. I for one may not return until full service resumes thereby allowing someone else the opportunity to attend having freed up my seat.
 

IckenhamBees

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I haven’t read the full thread, so my comments may have been covered already, but I also hope the club consider the long-term potential impact on the ‘new’ fans buying season ticket for the first time. I’m in the family section and I know of three families who have bought STs for the first time. I’m pretty sure that just i-follow is not going to be an option that works for them. If the club isn’t careful I fear that they could potentially alienate fans like this for ever. Appreciate that some will say they can’t be proper fans, but this could be the next generation of supporters which could potentially be lost if there is no flexibility.
 

Shamrock_Bee

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Please be in no doubt that the vast majority of the Premium Seat holders are previous season ticket holders. It was to season ticket holders at Griffin Park to who the very first offers to sign up to the new stadium was first made with the offer of a 50% discount on the Licence Fee (the Bond to allow a person to purchase the seat). Most Licences cost £2000 (£1000 with discount) although there are many both cheaper and dearer. There were many updates given by the club stating how many seats were sold prior to the end of the discount period. The tickets are not sold as season tickets but for long term monthly payments (12 months) covering 5 years or 3 years. If the ticket is not renewed then the licence is forfeited, and the payment lost, so as is clear the entire method of sale is different to a straightforward season ticket. It therefore follows that they have to be dealt with on a different commercial basis. These PSH holders have already committed/signed up, paid circa £1000 so why should they not get the benefits of ifollow, tour of stadium, and they will be committed to their seat via an expensive direct debit, maybe for five years, they have bought the right to sit in the seat, it is not being held. Please rest assured that these are real Brentford supporters and not the Prawn Sandwich Brigade.
Ok I think your post has made the penny drop lol. So license paying fans have paid already and as that fee isn't being refunded the club give them free Ifollow and make up the rest with tour etc. This isn't a million miles away if they ask GA STH to use the money they've paid for ifollow access. Only problem will be how club manage "holding seats" for fans who want a refund or are in a multipe ST household. Thanks for the clarity.
 
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Ok I think your post has made the penny drop lol. So license paying fans have paid already and as that fee isn't being refunded the club give them free Ifollow and make up the rest with tour etc. This isn't a million miles away if they ask GA STH to use the money they've paid for ifollow access. Only problem will be how club manage "holding seats" for fans who want a refund or are in a multipe ST household. Thanks for the clarity.
Not quite.
 

Herbert

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What you have not said is that Premium Seat holders have already paid £1,000 for a licence to buy a ticket for their seat.
A lot of money which you need to have to be able to have.

There are many Bees fans who have had S/T’s for years who finding 3-400 quid a year to support BFC is a struggle.

My point is if your premium, chances are your in a stable financial postion, compared to someone whos scratching every year putting themselves on the line more to supprt the club.

Not a dig, genuine point
 

Poolieboydave

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I haven’t read the full thread, so my comments may have been covered already, but I also hope the club consider the long-term potential impact on the ‘new’ fans buying season ticket for the first time. I’m in the family section and I know of three families who have bought STs for the first time. I’m pretty sure that just i-follow is not going to be an option that works for them. If the club isn’t careful I fear that they could potentially alienate fans like this for ever. Appreciate that some will say they can’t be proper fans, but this could be the next generation of supporters which could potentially be lost if there is no flexibility.
yep, I’m a Hartlepool fan living in Twickenham and no chance of getting my 6 year old to follow a non-league club so have jumped on the bandwagon with 2 seasons tickets for this season. Obviously we’re not “proper fans” and so I’d understand long term season ticket holders not giving a fig about my situation, but if the offer is as described then there is no chance we’re coming back.

Whilst that understandably doesn’t matter for the hardcore, surely for the long term success ofBrentford you need some of us “floating fans” to commit, and if we get screwed over like we appear to be here then there are plenty of other options. I’m genuinely gutted as Brentford, whilst hugely more successful than Pools, didn’t feel as big a jump to glory supporterdom than some of the other clubs in London. I hope they chance their mind.
 

bubb

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yep, I’m a Hartlepool fan living in Twickenham and no chance of getting my 6 year old to follow a non-league club so have jumped on the bandwagon with 2 seasons tickets for this season. Obviously we’re not “proper fans” and so I’d understand long term season ticket holders not giving a fig about my situation, but if the offer is as described then there is no chance we’re coming back.

Whilst that understandably doesn’t matter for the hardcore, surely for the long term success ofBrentford you need some of us “floating fans” to commit, and if we get screwed over like we appear to be here then there are plenty of other options. I’m genuinely gutted as Brentford, whilst hugely more successful than Pools, didn’t feel as big a jump to glory supporterdom than some of the other clubs in London. I hope they chance their mind.
The club has an additional 4/5k season ticket holders this season compared to last. Whilst some will be long standing fans who have got one for the first time ever or for the first time in years, Many, like you, are probably new fans and they need to think carefully about whatever offers are made so they don’t lose you all. I’ve been a fan over 40 years, had season tickets in my younger days, membership for years and a season ticket again for the last four seasons. I won’t be willing to accept no refund in exchange for iFollow and will be very disappointed if my only alternative is full refund with no chance of a game this season and no guarantee of my selected seat next season. It won’t just be new fans that will be alienated. I hope the club has better offers than what many on here seem to have an inkling about.
 

We are Bees

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I was hoping the club would offer me a reduced price on next Seasons Season Tickets depending on how many games I have to miss this Season.
 

cromerbee

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It's an obvious one. Either defer all season tickets to next season and charge per game. Or reduce next seasons season ticket by one 23rd of the season ticket every game fans not able to get in. What can they lose?? Otherwise I can see a lot of people asking for full refunds and not going back!!!
 

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True, but people didn't have to buy them when, as you point out, attendance to games was going to be unlikely.
True, but by the time that was likely to be an issue, the club must have already sold 7000+ STs. I bought mine in the week leading up to the Fulham game and i'm sure that was the sort of number they were talking about.

Personally, I think the ST season should be written off and all ST's deferred to next year. If and when we are allowed in this season, tickets should be made available to the ST holders first and then members based on whatever system the club puts in place, and these individual game tickets should be based on Braemer Road seat prices from last year if not higher. Potentially even as high as £50 per game (reductions obviously for concessions) I'm not sure what the club makes out of iFollow but all games possible should be available to everyone. Maybe there should also be a donation system with incentives if necessary.
 

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True, but by the time that was likely to be an issue, the club must have already sold 7000+ STs. I bought mine in the week leading up to the Fulham game and i'm sure that was the sort of number they were talking about.
You've quoted me out of context. I was replying to a very specific post complaining that the club continued to sell tickets in lockdown. Of course it's different for those that purchased before then.
 

Bill Benn

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Sorry but have a missed something here ? I’ve had an email regarding Premium STs but nothing about the financial implications regarding my ST in the Dug out seats.Theres 7 pages of mostly moans about what it appears Might happen.
 

SC

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You've quoted me out of context. I was replying to a very specific post complaining that the club continued to sell tickets in lockdown. Of course it's different for those that purchased before then.
Apologies. Should really read the complete post. To be honest, I've no problem with the club continuing to sell tickets at that time so long as they planned and now put in place a system which doesn't penalise those who did buy later and indeed everyone who bought one.
 

moribee

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Here's the letter sent to all PSHers today.

In summary, it seems
  • They do not have to pay any money until the ground is safe for 100% capacity to return
  • They have FREE access to iFollow for all home games, and some away games
  • They get the OPTION to purchase tickets for matches when some supporters are allowed back
  • They get first dibs on a tour.

In the meantime, comms to STHers are heavily hinting that refunds are not forthcoming.
 

Untouchable

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Sorry but have a missed something here ? I’ve had an email regarding Premium STs but nothing about the financial implications regarding my ST in the Dug out seats.Theres 7 pages of mostly moans about what it appears Might happen.

@Banana has confirmed what the current thinking of the club appears to be. The discussion has been largely based on an assumption that it will happen in that manner.

If that is the clubs current proposed offer, it is imperative that they read here what an utter bag of sh*t it is, how much goodwill they are losing and how many fans will keep their hands in their pockets in the future. That way, we may encourage a change of plan.
 

marvelous007

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@Banana has confirmed what the current thinking of the club appears to be. The discussion has been largely based on an assumption that it will happen in that manner.

If that is the clubs current proposed offer, it is imperative that they read here what an utter bag of sh*t it is, how much goodwill they are losing and how many fans will keep their hands in their pockets in the future. That way, we may encourage a change of plan.
I do think that football clubs appear to being taking their fans for granted. Perhaps, they think they have a "captive market" If there not careful, football players and football clubs will start to appear like greedy ***** and this will start to break their bubble.
 
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Banana

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So it’s basically banana spreading rumours on behalf of the club then ?Will join in when and if this is confirmed 🤑👋
It was @englANDbee who specified what the club offer is to be. And he's correct. I also had a report from another party that reads:

"Just had a phone call from the club as I've not paid up fully for my season ticket. Because of the announcement form Boris they are giving another month to pay and still get to go to social distanced games.

The main point is there is gonna be an announcement from the club he said in about a week about what's going to happen looking forward. Seems there is gonna be two options.

You won't be refunded on games you don't go but you will get access to the iFollow to watch it and they are gonna throw in a little something else to sweeten you up, what ever that could be. The second choice is you will be given the option to 'freeze' your season ticket for this season, meaning you wont go to any games and the season ticket will roll over to next season!

****ed either way really as in no refunds will be given for games missed if you don't freeze. This is all what I took in, but as I said the club will be bringing out a statement very soon. Watch this space...."


So less of the "spreading rumours on behalf of the club" please, the club is spreading them by telephoning fans itself ;)
 
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LingfieldBee

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So it’s basically banana spreading rumours on behalf of the club then ?Will join in when and if this is confirmed 🤑👋
Agreed I'll wait for the official announcement and make judgement then. Didn't realise Banana was a BFC employee. And I'm sure after the release of the latest statement and the reaction on here BIAS and BU will offer their advice.
 

Untouchable

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Agreed I'll wait for the official announcement and make judgement then. Didn't realise Banana was a BFC employee. And I'm sure after the release of the latest statement and the reaction on here BIAS and BU will offer their advice.
Do you not think that if the ‘rumour’ is correct, then it is worth fans/ BIAS/ BU making as much much noise as possible now in the hope that the offer could be improved?

If we wait for the official announcement, it will almost certainly be too late to change the clubs mind. If BIAS are due to meet with the club again next week, @hobbsy should be printing this thread off and showing how strong the feeling is about what is coming.
 

Voice from the Braemar

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I bet the Hester’s are having a right old chuckle at this. There is some really thought out debate here. Until us regular STH’rs receive official communication then it is all guesswork. I reckon they purposely drip feed information to gauge the flak likely to receive to help them make an informed decision. This is no longer a fans run club and transfer of the golden share put paid to that. New Brentford same old poor communication and testing of the fans. Time for BIAS to step up to the plate.
Spot on....bfc really need to get their comms sorted or they’ll alienate most of the hardcore support....on their own heads be it but at this moment in time I’m not feeling a lot of love for our club and if you know me that’s something they should be worried about in the long term....there’s a lot of me’s out there who won’t put up with this crap....they better believe it
 

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It was @englANDbee who specified what the club offer is to be. And he's correct. I also had a report from another party that reads:

"Just had a phone call from the club as I've not paid up fully for my season ticket. Because of the announcement form Boris they are giving another month to pay and still get to go to social distanced games.

The main point is there is gonna be an announcement from the club he said in about a week about what's going to happen looking forward. Seems there is gonna be two options.

You won't be refunded on games you don't go but you will get access to the iFollow to watch it and they are gonna throw in a little something else to sweeten you up, what ever that could be. The second choice is you will be given the option to 'freeze' your season ticket for this season, meaning you wont go to any games and the season ticket will roll over to next season!

****ed either way really as in no refunds will be given for games missed if you don't freeze. This is all what I took in, but as I said the club will be bringing out a statement very soon. Watch this space...."


So less of the "spreading rumours on behalf of the club" please, the club is spreading them by telephoning fans itself ;)
In effect the club is asking you whether you want to gamble against the virus. If you cash in your chips you can defer until next season and in theory you’re not better or worse off. Or you can gamble and get the chance of going to the first game with fans at LR or end up with basically nothing if the virus wins.

It’s absolutely shameful and I’m disgusted.
 

Untouchable

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Let’s be honest, the club has form for ballsing things up. Look at how badly the GP tours were handled. We ended up with Lord Crown apologising at that Celebration of GP event. This thread should be enough for the club to rethink.

And for those waiting for the official announcement, I’m glad we didn’t have that attitude 20 years ago.

Fan 1 ‘did you hear Noades is going to move us to Woking?’
Fan 2 ‘No - has this been signed and formally announced by the club’
Fan 1 ‘Not yet but unless we do something now, the club will die or end up in the conference’
Fan 2 ‘in that case I’ll wait for the official announcement. As you were.’
 
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And for those waiting for the official announcement, I’m glad we didn’t have that attitude 20 years ago.

Fan 1 ‘did you hear Noades is going to move us to Woking?’
Fan 2 ‘No - has this been signed and formally announced by the club’
Fan 1 ‘Not yet but unless we do something now, the club will die or end up in the conference’
Fan 2 ‘in that case I’ll wait for the official announcement. As you were.’
Spot on. It's much harder to get thing changed after they've been announced officially. BIAS are working hard to get the club to listen. The intractability of those running the club will be demonstrated here, or otherwise.
 

wanderer paul

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So it’s basically banana spreading rumours on behalf of the club then ?Will join in when and if this is confirmed 🤑👋
No spreading rumours at all. People on here know what the Club are leaning towards. It’s making the point now so, in a way, the Club will read a few comments on how poor their idea is.

BIAS and BU are getting involved. Hopefully their input is listened to and acted upon.

like many “rumours” on here re the Club and players, read into it what you will.
 

TadB

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@Banana has confirmed what the current thinking of the club appears to be. The discussion has been largely based on an assumption that it will happen in that manner.

If that is the clubs current proposed offer, it is imperative that they read here what an utter bag of sh*t it is, how much goodwill they are losing and how many fans will keep their hands in their pockets in the future. That way, we may encourage a change of plan.
If you are of the opinion that the club should have a change of plan how about you lay out clearly what the various options should be. I have not really directed this at you specifically, but I cannot work out exactly what everyone wants. Clearly this is yet another very difficult Corina Virus decision to add to the massive list throughout the entire country.
 

nocoat

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If you are of the opinion that the club should have a change of plan how about you lay out clearly what the various options should be. I have not really directed this at you specifically, but I cannot work out exactly what everyone wants. Clearly this is yet another very difficult Corina Virus decision to add to the massive list throughout the entire country.
get a hamster On a wheel to randomly choose any One of the dozen options that other clubs have implemented and it will already be better than what is proposed
 

moribee

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If you are of the opinion that the club should have a change of plan how about you lay out clearly what the various options should be. I have not really directed this at you specifically, but I cannot work out exactly what everyone wants. Clearly this is yet another very difficult Corina Virus decision to add to the massive list throughout the entire country.
Simple. Some respect,equality and understanding.
 

Houghton Bee

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If you are of the opinion that the club should have a change of plan how about you lay out clearly what the various options should be. I have not really directed this at you specifically, but I cannot work out exactly what everyone wants. Clearly this is yet another very difficult Corina Virus decision to add to the massive list throughout the entire country.
For me the options should be;

Refunds to the ticket holders bank/credit card per game for those who request them.

if multiple STHs in one house refunds on all but one adult ticket if ifollow is their choice

The option to donate the money to the club.

Missed games refunded as credit towards future ticket purchases of any kind.

Ifollow access for the games you arent allowed to attend.

Probably missed an obvious alternative but I think the above are fair and simple solutions.
 

cheshirebee

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If you are of the opinion that the club should have a change of plan how about you lay out clearly what the various options should be. I have not really directed this at you specifically, but I cannot work out exactly what everyone wants. Clearly this is yet another very difficult Corina Virus decision to add to the massive list throughout the entire country.
Plenty of sensible constructive suggestions on this thread. Most of them broadly consistent. I’m not a fan at all of shooting down plans without offering alternative options but I don’t think that’s what’s happening here.
 
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