Club's Offer to Premium Seats Holders and Season Tickets Holders

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Untouchable

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If you are of the opinion that the club should have a change of plan how about you lay out clearly what the various options should be. I have not really directed this at you specifically, but I cannot work out exactly what everyone wants. Clearly this is yet another very difficult Corina Virus decision to add to the massive list throughout the entire country.
I’m sure BIAS are exploring other options.

I can tell you what I don’t find acceptable and that’s getting around £200 (assuming we have at least 3 home games on sky) worth of iFollow codes in return for my £600 investment in season tickets.

If I was to get iFollow codes only, I would expect, for example, the club to roll over the difference (between the value of the codes and the amount I’ve paid) towards the cost of next years ticket. At least that way I would be getting the same value out as I’ve put in.
 

Babbelfish

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In effect the club is asking you whether you want to gamble against the virus. If you cash in your chips you can defer until next season and in theory you’re not better or worse off. Or you can gamble and get the chance of going to the first game with fans at LR or end up with basically nothing if the virus wins.

It’s absolutely shameful and I’m disgusted.
Quite. I’m tempted to go for the freeze. But if a vaccine is administered widely late in Q1 next year so that grounds can reopen for the final matches, then I might be stuffed in terms of getting tickets. But in this scenario other questions arise; eg. would frozen ST holders have priority for individual games over club members? Might mini season tickets be available for the last few games etc.?
 

'Ayes B

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Ifollow is good, but the cost is not on par... Away games should be included so that ST holders are getting two matches for one.

Households with more than one season ticke should have the additional tickets them deffered on a pro ratia basis i.e. if a child or a wife only gets offered tickets for three games at the BCS then a 20/23 discount should be offered on next season season ticket.

One thing that is vital is that ALL season ticket holders are treated equally. We cant set a precedent were those in the lounges are given preferntial treatment and end up getting first dibs for away tickets, as they are valued by the club more.
 

hobbsy

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mhead bee

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What a complete gang FK.

You can’t offer the premium ticket holders basically free everything including games until full stadiums return and expect basic ticket holders to pay full whack.

wow, really surprised at the club, I thought we were better than that.
 

taxi driver

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What a complete gang FK.

You can’t offer the premium ticket holders basically free everything including games until full stadiums return and expect basic ticket holders to pay full whack.

wow, really surprised at the club, I thought we were better than that.
Only free on ifollow....any games in the flesh need to be purchased until we are fully functional.
 

mhead bee

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Only free on ifollow....any games in the flesh need to be purchased until we are fully functional.
I thought it said premier ticket holders won’t pay their monthly subscriptions until the ground is full. Does that not mean they get free access to live games until covid is pretty much over?

That could be into next season too.

I get that as they have stumped up several grand already but I expect the normal fans who have stumped up several hundred to be looked after too.
 

taxi driver

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I thought it said premier ticket holders won’t pay their monthly subscriptions until the ground is full. Does that not mean they get free access to live games until covid is pretty much over?

That could be into next season too.

I get that as they have stumped up several grand already but I expect the normal fans who have stumped up several hundred to be looked after too.
During reduced capacity games, for those members interested in coming to games, the Club will be able to offer a limited number of match-by-match Premium Seat packages, exclusively available to members only to purchase. We will be in contact about this process shortly

That's from my email 👍
 

taxi driver

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Yes, just to read it.

so basically pay as you go for premium but pay full whack not to attend for ordinary folk.
I cannot believe that a similar pay as you go/ST adjustment won't be available to ahem..other ordinary folk just like me, should we be able to attend.
 

rebus

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If you are of the opinion that the club should have a change of plan how about you lay out clearly what the various options should be. I have not really directed this at you specifically, but I cannot work out exactly what everyone wants. Clearly this is yet another very difficult Corina Virus decision to add to the massive list throughout the entire country.
Pro rata refunds or credits towards the 21/22 season ticket. Very simple.

We have banked monies for season tickets unlike 90 per cent or so clubs due to our ground move which gave us an early on-sale period.

That gives the club wriggle room.
 

bfc1

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This whole situation is leaving a particularly sour taste in the mouth, i’m not sure i like the way the club is heading by shafting it’s loyal fans.
 

Ejvind

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Genuinely absolutely disgusted if the offers will be

a) deferral and no chance of attending first game
or
b) iFollow only, no refund for ticket, not even a guarantee of attending ANY games. Unless the sweetener is £300 in an unmarked envelope, it's not a sweetener. Just like a crappy, too small for my head, branded face mask wasn't really a sweetener for the last season's tickets.

My season ticket is one of the cheaper ones, at £400. That said, it's still a fair chunk of change - and with no work, more than a month's income. Like most, I donated the last season ticket amount despite probably being better off having the cash back, in good faith that the club was gonna take care of everyone involved. Obviously that's not the case.

If the club isn't offering a fair scenario to ALL season ticket holders of refunds per game for games they can't attend, and access to games as possible, they can kindly do one. I'll be full refunding via the credit card company and not renewing at any point. The fact that they're offering better terms to Premium Seat Holders isn't the PSH's fault and I can't and won't begrudge them it, but the club is showing itself to care more about the possible future income than the individual. I'm not remotely surprised that any business would do that, just disappointed.
 
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Ealing Bee

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The reality is the vast majority of Premium ST's will be "customers" ie won't care about Brentford fc and will be part of corporate days out.
Do you know that?

Perhaps some of them (at least) are dedicated Bees fans who've got a bit of money and want a bit extra to go with their Brentford fix?

You know, like a certain Mr. Benham...
 

Ealing Bee

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Let’s not the forget that the club also - shamelessly IMO - continued selling STs throughout the pandemic when it was plain to anyone that they were flogging a product they wouldn’t be able to deliver.

Many clubs had the decency to halt ST sales.
This.

Furthermore, I know of one wealthy individual who lives in Kew - a Leeds fan - who has bought STs for next season. To my knowledge he has never seen a BFC game in his life and I can only assume bought a PST in the expectation of watching Premier League football.
That he will get step inside LR before the vast majority of proper fans absolutely stinks.
He won't.
I mean, why would he sully himself with mere Championship football now that Dirty Leeds are "back where they belong"? (Fingers down my throat)
 
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he reality is the vast majority of Premium ST's will be "customers" ie won't care about Brentford fc and will be part of corporate days out.
This is not true. Stop attacking our own supporters. We need to be together. Thank you.
 
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Aren’t BU and BIaS meant to be at the table for these decisions ?
You would have thought so. But the club seems to have resorted to "ambush tactics" by not sending agendas or papers to BIAS before the meetings. Meaning that BIAS have no heads-up on what the club is thinking of before the meeting. Thereby denying BIAS the opportunity to give considered and thoughtful feedback (or, indeed to consult their members).

I thought this behaviour went out with Noades, but it seems not and it's back with a vengeance.
 

Herbert

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You would have thought so. But the club seems to have resorted to "ambush tactics" by not sending agendas or papers to BIAS before the meetings. Meaning that BIAS have no heads-up on what the club is thinking of before the meeting. Thereby denying BIAS the opportunity to give considered and thoughtful feedback (or, indeed to consult their members).

I thought this behaviour went out with Noades, but it seems not and it's back with a vengeance.
Didn’t this happen on a few matter over the last couple of seasons ?

Why do bias or bu have to have heads up ? Aren’t they supposed to sitting at the table on everything ?
 
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Didn’t this happen on a few matter over the last couple of seasons ?

Why do bias or bu have to have heads up ? Aren’t they supposed to sitting at the table on everything ?
If we want BIAS "sitting at the table" then us fans to be vocal in making that happen.

There's definitely been a deterioration in the club's engagement with Fan Groups IMHO. And it needs sorting, otherwise we get this nonsense going on.
 

PJ

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Agree with Rebus.
The club just need to be as flexible as possible and offer a wide range of options.
The comms so far have a whiff of Bertie Big about them & taking STHs for granted.

I follow as an option might suit some but sounds like the club want to impose it upon STHs when there will be many who have zero interest in it.
These days BFC pays seven figure salaries and regularly receive eight figure transfer fees, yet the language in the comms doesn't reflect this at all.

The club has changed beyond recognition in recent years. Mostly for the better but not in all aspects. The hardcore support hasn't changed and the club needs to remember that.
 

JPince

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You would have thought so. But the club seems to have resorted to "ambush tactics" by not sending agendas or papers to BIAS before the meetings. Meaning that BIAS have no heads-up on what the club is thinking of before the meeting. Thereby denying BIAS the opportunity to give considered and thoughtful feedback (or, indeed to consult their members).

I thought this behaviour went out with Noades, but it seems not and it's back with a vengeance.
But who has decided to employee the ambush tactics ?
Varney
Crown
Or higher
 

Twickenhamben

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The will hardly be any EFL clubs that will have had the benefit of season ticket revenue for this season. The club have a moral obligation here... if fans are unable to go why should they pay? If the club feel that they can keep the money then they are on thin ice. We got to 10,000 season ticket sales with a lot of marketing efforts to do so (plus the lure of a new stadium).... there’s hardly a long waiting list to buy a season ticket. Treat fans badly now and face the consequences 2 to 3 years down the line.
 

South Acton Bee

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It's worse when you consider families who need multiple STs to attend in person but only one iFollow or Sky account if locked out
yeah 2 adult season tickets and junior season here . zero need for 3 I follows .
so with sky Go and the I follow (at 200 pound ish worth) think I'm out a few quid ! excellent deal brentford
 

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We’ll be alright, we have an owner and CEO who are long-standing 100% Bees fans running the show and daily operations. They won’t sh*t on their own.

Do Bias and BU still have the plastic buckets stored safely?
 

FJBee

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I really don’t think I’d have minded donating the majority of my season ticket to help out the club. But not if the club is going to hand all the money back to some ST holders, and demand full payment from others (

I don’t care if PSTs have already paid some cash for their license fee. It’s not their season ticket and in all likelihood it’ll be extended so they won’t lose out.

Simple solution, everyone pays the same amount for their ST this year, add one year to every license.

Means PSTs do get some sort of refund, for the extra hospitality they can’t get now, but normal STs aren’t comparatively significantly out of pocket. Normal STs paying for higher value seats get refunded to the cost of the cheapest seat - which is fair as we’ll all be at home.

If and when we’re allowed back in stadiums, the cost pro-rata at your normal rate is added back in for any games you attend.
 
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taxi driver

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I really don’t think I’d have minded donating the majority of my season ticket to help out the club. But not if the club is going to hand all the money back to some ST holders, and demand full payment from others.

I don’t care if PSTs have already paid some cash for their license fee. It’s not their season ticket and in all likelihood it’ll be extended so they won’t lose out.
Which STH are the club handing money back to?
 

pompeybee

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If they could address the '2 ST holders in one household' issue I might just consider going for the iFollow option. But as things stand Mrs PB and I have paid £888 for an adult and a senior ticket. In a worst case scenario when we don't get to any games this season that would mean we were paying £40 a game for something which is valued at £10, just to keep open our chances of getting to actual games if and when that becomes possible. Since the club say they are going to collect information about households/bubbles, it should be possible for people like us to defer one of our tickets but keep our this season's options for both.

Last season we took the iFollow option for both our tickets, effectively giving the club around £100 we didn't need to, as the offer (including all games, not just home ones) seemed to show the club doing the best they could in the circumstances. It's unfortunate to say the least that they are now taking advantage of having their supporters over a barrel because we have paid for our STs upfront and dont want to give up the seat positions we've managed to get hold of.
 

taxi driver

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PST - by stopping their payments that’s effectively what they are doing
It's probably semantics.....payments haven't started so are not stopping.
The simple answer is to do the same thing for all. Allow people to defer to next season. Offer full refund to those whom require/need/want it and allow a window to purchase the same seat for next season. Ifollow can be offered to those who defer either free or reduced price. Any option to attend under limited admission can be offered in rotation to all season ticket holders through a purchase option.
Hopefully the club will deliver a satisfactory statement for everyone sooner rather than later.
 

Untouchable

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I donated the outstanding amount of last years ST to the club (even though I had no need for the mask and has other means of watching the games). I am lucky not to have been financially impacted by the pandemic and it felt like the right thing to do.

But unless the club ensure parity of treatment between PST holders and GAST holders, they can absolutely whistle for it and won’t get another penny from me.

I suspect many others feel the same and this may well turn out to be a(nother) spectacular own goal by BFC.
 

Bill Benn

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Still haven’t had any indication of what my situation is regarding my ST in the dugout.I realise the difficulty in forecasting when we can ALL return but people in my age group 60+ are very unlikely to be able to return or feel safe to untill next season so can’t see anything other than the option of having a full refund.If the club are looking to see how the fans reaction will be by drip feeding through this forum then it’s a chicken sh*t way to run a business and with the amount of staff we now employ its unexceptable.This situation just fuels the fire for miserable section of our fans who just love something to moan about.Jon Varney needs to get this sorted quick or its back on the buses.
 

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Watching football being played behind closed doors on iFollow or TV has the feel of a practice match. It bears no resemblance whatsoever to the genuine matchday experience.

Real football involves going to the game with friends, finding somewhere to park and walking through much-loved backstreets until the floodlights hove into view. Get to your preferred pub, order up fresh pints of Pride, and chat to people visiting from distant climes about old players, old games, and life in general. Avoid the police horse sh*t down the middle of Braemar Road and push through the Victorian turnstiles on to the forecourt. Here is the evocative smell of football: hotdogs, onions, burgers, bovril, coffee, surreptitious vapers. Into the Hive for more chats with our own brand of friendly old gits. Take your seat, greet and be greeted by people you haven't seen for a fortnight. The teams are announced; an idiot nearby, "Don't tell me they've put Canos in again". Belt out "Hey Jude". Here come the players, out of the same tunnel to great cheers. They pass along shaking each other by the hand before kicking off.

To the game itself. Often wonderful attacking football, lovingly appreciated by most of the assembled acolytes, themselves a mix of ordinary Joes, wags, idiots, deep-thinking scholars of the game, all connected by a common bond: the pleasure of being there. The crowd are so close to the pitch that the away players are subjected to friendly(?) abuse. The crowd also question the vision of the lino and the parentage of the referee. Half-time: a mad rush for the bogs before the queue exceeds ten minutes. The game nears its end; can we equalise, hold on for the win or whatever? All over. Stand to applaud the players from the pitch, hopefully on a lap of honour. The crowd celebrate with each other or reassure the more downhearted that nobody has died and we can do it all again in a couple of weeks time.

THIS WAS FOOTBALL.

Watching a game with no fans on a computer screen is not remotely worthwhile. Losing Griffin Park was bad enough; it is intolerable to lose the matchday experience in its entirety. Therefore, I want the club to hold on to my season ticket money until the time arrives when capacity crowds can watch real football. This is what we have paid for.

For those who wish to attend games played in a mostly empty stadium, the club's good name will depend on its willingness to refund or defer the cost of those games to which attendance is denied.
 

Alex

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Simple option for me. No ifollow, no extra "sweeteners". Just a pure and simple credit of 1/23 of this seasons cost against next seasons season ticket for every game we cannot attend. If I want I ifollow I will buy it on a match by match basis.

How they manage the distribution of tickets when we are allowed to attend, I have no interest in at this time. I just want to be treated fairly.

At this time the ordering of five new shirts is on hold until this is resolved to my satisfaction, if this means my son not getting a new away shirt for his birthday in a couple of weeks so be it. However just like @nocoat my kids are so far sold down the Brentford thing I feel like the club have me over a barrel here, when push comes to shove I'm not sure what I will really end up doing, but even without kids most people are in the same boat, the club here seem to be exploiting the fact that we don't have another option.
 

walsall bee

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I have 3 kids season tickets... one adult..

If i could afford to waiver the games we miss then I would, but I aint in the position to pay for something I aint getting.

I already get every bees game through my iptv service so no need for ifollow vouchers
 

Untouchable

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Just a few thoughts to ponder on here:
  • The club now has >2400 premium season ticket holders
  • The income from PSTs is probably worth as much (maybe more) as the other 8000 GASTs sold when you consider the licence fee and DD amounts
  • The club is obviously desperate to keep the PST holders sweet and paying up year on year
  • The same feeling is not held towards GAST holders. There are 5000 fans on the ST waiting list so if some drop out, there will be sufficient numbers to replace them with
Essentially, money talks. b***ock*s to you if you went to Barrow back in the day or walked to Hartlepool or marched behind a coffin through Hounslow.
 
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BA-Bee

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The will hardly be any EFL clubs that will have had the benefit of season ticket revenue for this season. The club have a moral obligation here... if fans are unable to go why should they pay? If the club feel that they can keep the money then they are on thin ice. We got to 10,000 season ticket sales with a lot of marketing efforts to do so (plus the lure of a new stadium).... there’s hardly a long waiting list to buy a season ticket. Treat fans badly now and face the consequences 2 to 3 years down the line.
And a good percentage of these season tickets have gone to new fans or new season ticket holders.... Not a good start
 

moribee

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Just a few thoughts to ponder on here:
  • The club now has >2400 premium season ticket holders
  • The income from PSTs is probably worth as much (maybe more) as the other 8000 GASTs sold when you consider the licence fee and DD amounts
  • The club is obviously desperate to keep the PST holders sweet and paying up year on year
  • The same feeling is not held towards GAST holders. There are 5000 fans on the ST waiting list so if some drop out, there will be sufficient numbers to replace them with
Essentially, money talks. b***ock*s to you if you went to Barrow back in the day or walked to Hartlepool or marched behind a coffin through Hounslow.
 
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