Club's Offer to Premium Seats Holders and Season Tickets Holders

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Herbert

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If we want BIAS "sitting at the table" then us fans to be vocal in making that happen.

There's definitely been a deterioration in the club's engagement with Fan Groups IMHO. And it needs sorting, otherwise we get this nonsense going on.
I agree us fans need to be more vocal about it but a lot of bees fans do t say much and are generally push overs.
The club have been underhand on some matters over the last couple of years.

Can bias get a bigger, more public platform ?
 

Herbert

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Spot on....bfc really need to get their comms sorted or they’ll alienate most of the hardcore support....on their own heads be it but at this moment in time I’m not feeling a lot of love for our club and if you know me that’s something they should be worried about in the long term....there’s a lot of me’s out there who won’t put up with this crap....they better believe it
Because at the club they see it we are close to the prem, once there they don’t care whos at Lional because everyone and anyone will buy a season ticket for prem football, doesn’t even matter if there are no fans as the prem money is so lucrative.
 

cheshirebee

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Simple option for me. No ifollow, no extra "sweeteners". Just a pure and simple credit of 1/23 of this seasons cost against next seasons season ticket for every game we cannot attend. If I want I ifollow I will buy it on a match by match basis.

How they manage the distribution of tickets when we are allowed to attend, I have no interest in at this time. I just want to be treated fairly.

At this time the ordering of five new shirts is on hold until this is resolved to my satisfaction, if this means my son not getting a new away shirt for his birthday in a couple of weeks so be it. However just like @nocoat my kids are so far sold down the Brentford thing I feel like the club have me over a barrel here, when push comes to shove I'm not sure what I will really end up doing, but even without kids most people are in the same boat, the club here seem to be exploiting the fact that we don't have another option.
This approach seems to be being put forward by many on this thread (myself included in an earlier post). Seems perfectly fair and enables the club to keep cash in the club. Can BIAS confirm whether this option has been discussed ?
 

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BeesBloke

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The reality is the vast majority of Premium ST's will be "customers" ie won't care about Brentford fc and will be part of corporate days out.
Absolute rubbish, Jon Varney said months ago that the vast majority of premium seats have been taken up by existing ST holders.
 

hobbsy

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This approach seems to be being put forward by many on this thread (myself included in an earlier post). Seems perfectly fair and enables the club to keep cash in the club. Can BIAS confirm whether this option has been discussed ?
Pretty much all the options on this thread and other threads have been discussed. What I can't tell you (because I don't know at present) is what the club have kept on the table.
 

bubb

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Sure, it’s on this link from May:

It does say 5k on the waiting list there. How many will be actually buying now we are a) not in the PL and b) don’t know if/when we will get in. It will be a bit risky for the club to rely on the waiting list to fill the void of those that say they want a full refund if they aren’t happy with alternatives on offer.
 

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Nickabee

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Is Jon Varney related to Reg - I can’t believe what is going on with Brentford and its treatment of the fans - or perhaps I should say customers with preference to the largest payers. This is the commercial world madness we live . I accept that paying more you get a better ’product’ but it should not be better conditions of contract. Brentford are very keen on equality but it’s seem not when it comes to financial importance to their turnover. All should be treated equally.
 
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Is Jon Varney related to Reg - I can’t believe what is going on with Brentford and its treatment of the fans - or perhaps I should say customers with preference to the largest payers. This is the commercial world madness we live . I accept that paying more you get a better ’product’ but it should not be better conditions of contract. Brentford are very keen on equality but it’s seem not when it comes to financial importance to their turnover. All should be treated equally.
Indeed, they also push "togetherness"
 

elw1g08

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The club need to comment on this ASAP. With all the next game on Saturday, they need to give us our clear options. I am just putting my position forward in case the club see it. I was a member last year with several tickets for the covid period and did a donation. My donation wasn't worthwhile but I lost about 50 quid. I'm not comfortable with doing another donation at all, and that's regardless of getting ifollow passes. Ifollow should be free or at least discounted for season ticket holders. I feel we should be offered a new package for this season with ifollow and matches we can attend at a discounted rate. I have 2 season tickets. Its ridiculous that they expect a second donation and I'd rather the club use transfer fees for sustainability then to better the team and screw over the fans. To defer until next season isn't ideal as it basically bans us from the ground this year which is what none of us want. Hopefully they can pro rata it for next season.
 

bubb

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Another thing that Bias might like to mention in discussion tomorrow is how slow the announcement has been. The season has already started and we don’t know what the ‘official’ options are. That is poor customer service in any business and worse when you are dealing with fans/supporters of many years.
 

cheshirebee

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Pretty much all the options on this thread and other threads have been discussed. What I can't tell you (because I don't know at present) is what the club have kept on the table.
Thanks Hobbsy.
Would be very annoyed if it (or something quite similar) was not on the table.
Whilst I personally would accept it, it shouldn’t be seen as the club doing fans a favour. Rather it’s the other way round as it would mean fans agreeing to have the ‘service’ that they have paid for this season being mostly delivered a year late.
Support for this on this thread also emphasises that i follow is not an acceptable alternative for many (if not most).
 
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Because at the club they see it we are close to the prem, once there they don’t care whos at Lional because everyone and anyone will buy a season ticket for prem football, doesn’t even matter if there are no fans as the prem money is so lucrative.
100%. It’s the tv money from the prem is what it is all about. fans or no fans.

We have paid to watch 23 games in the stadium, we should be refunded or credited for any game we are not able to attend and given the option of ifollow or not. Season ticket holders should also get first refusal to secure their refunded seat when they become available for the 21/22 season.
For the ones we may be able go to, I’d even be happy to pay a few quid more to ‘help’ out.
However I can’t see us being allowed into games anytime soon. £500 to sit in my armchair watching on ifollow. No thanks. I still haven’t got my creme egg from the 12/13 and 13/14 seasons yet!
 
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Old B

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Also looking to Bees United to step up to the plate on this or else they may as well remove the blurb in the About Us section


Unfortunately I expect they will roll over and have their tummies tickled.
 

mhead bee

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Do you know that?

Perhaps some of them (at least) are dedicated Bees fans who've got a bit of money and want a bit extra to go with their Brentford fix?

You know, like a certain Mr. Benham...
I met up with a Fulham fan on Friday, (he was a nob head) and he said he and 5 of his mates had all bought the debenture/license thing at Brentford. He said they quite liked idea of watching Brentford play. Realistically they will probably flog the tickets on where they can, probably to touts to sell to tourists
 

Downbeat Bee

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Because at the club they see it we are close to the prem, once there they don’t care whos at Lional because everyone and anyone will buy a season ticket for prem football, doesn’t even matter if there are no fans as the prem money is so lucrative.
Less likely there if they antagonise half the crowd and the atmosphere at clubs takes a nose dive (if and when crowds return).
 

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I follow as an option might suit some but sounds like the club want to impose it upon STHs when there will be many who have zero interest in it.
Remember that EFL clubs get a cut from every iFollow sale to their supporters. Obviously there's no "sale" in this case but they're almost certainly getting them at a big discount to the headline "£10" price.
 

Ealing Bee

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The will hardly be any EFL clubs that will have had the benefit of season ticket revenue for this season. The club have a moral obligation here... if fans are unable to go why should they pay? If the club feel that they can keep the money then they are on thin ice. We got to 10,000 season ticket sales with a lot of marketing efforts to do so (plus the lure of a new stadium).... there’s hardly a long waiting list to buy a season ticket. Treat fans badly now and face the consequences 2 to 3 years down the line.
Re your bold, might the club be calculating that if we get promoted next season or season after, then even if supporters remain angry at their treatment over this season, they'll still renew?
Or even if they don't, the club will have no problem sellng 17.5k seats to other supporters.
Not saying this is their prime motivation, since promotion isn't guaranteed (obv), but it's a possible "out" for them.
 

Ealing Bee

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It does say 5k on the waiting list there. How many will be actually buying now we are a) not in the PL and b) don’t know if/when we will get in. It will be a bit risky for the club to rely on the waiting list to fill the void of those that say they want a full refund if they aren’t happy with alternatives on offer.
If there were 5,000 willing purchasers on the "Waiting List" in May, how come my mate was able to buy a seat handy enough a week before the Fulham game and I was able to get the one next to him a couple of days later?

I'm not saying that there were plenty of seats left (there weren't), but if they'd already sold nearly 10,000 in May then another 5,000 would have meant the stadium was completely sold out by the time we came along 3 months later.
 

nocoat

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It's just trying to keep as much of the supporters money as possible and saying "you get £180 of value from the £400+ you paid us", when in reality we're not even receiving £180 of value. If there's no refund option I'll just be doing a chargeback or similar on the credit card, it just flat out ain't acceptable.
there will be a full refund option. But that’s not the issue in play here. The problem is they are offering a full refund or gamble refund option. It’s a nasty bastard trick.

my boys birthday soon but not ordering a shirt till it’s sorted (like I read someone else say earlier in the thread) as I bet the sweetener is a £50 club shop voucher
 

Ejvind

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there will be a full refund option. But that’s not the issue in play here. The problem is they are offering a full refund or gamble refund option. It’s a nasty bastard trick.

my boys birthday soon but not ordering a shirt till it’s sorted (like I read someone else say earlier in the thread) as I bet the sweetener is a £50 club shop voucher
I mean that's more than fair, yeah. I won't be buying anything from the shop (I rarely do anyway, but did just buy the old away kit at the discounted price and was considering the new away as well).

From what people have said is coming from the club, it's deferral or iFollow (+maybe matches?), so I was under the impression that's different. I agree that the "deferral or gamble" trick is absolute crap, but I'm not even seeing chat about a "refund" option.
 

bubb

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If there were 5,000 willing purchasers on the "Waiting List" in May, how come my mate was able to buy a seat handy enough a week before the Fulham game and I was able to get the one next to him a couple of days later?

I'm not saying that there were plenty of seats left (there weren't), but if they'd already sold nearly 10,000 in May then another 5,000 would have meant the stadium was completely sold out by the time we came along 3 months later.
So Rebus’ comment about it being an expression of interest list is the likely explanation. In which case even less chance that those on the so called ‘waiting list’ will take up any returns.
 

Herbert

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Less likely there if they antagonise half the crowd and the atmosphere at clubs takes a nose dive (if and when crowds return).
Thats why i say those multi coloured seats will serve there purpose in the future whe theyve ****ed off the long term fans.
 

nocoat

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I mean that's more than fair, yeah. I won't be buying anything from the shop (I rarely do anyway, but did just buy the old away kit at the discounted price and was considering the new away as well).

From what people have said is coming from the club, it's deferral or iFollow (+maybe matches?), so I was under the impression that's different. I agree that the "deferral or gamble" trick is absolute crap, but I'm not even seeing chat about a "refund" option.
I’m sure there will be one. Not because this shower dreaming it all up are honourable, rather because by law they would surely have to provide the option
 

BeesBloke

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I met up with a Fulham fan on Friday, (he was a nob head) and he said he and 5 of his mates had all bought the debenture/license thing at Brentford. He said they quite liked idea of watching Brentford play.


Oh come on! So according to some, not only do we have thousands of mythical non-bees fans in the premium seats but now Fulham fans are actively buying them as well 😆
 

pompeybee

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I’m sure there will be one. Not because this shower dreaming it all up are honourable, rather because by law they would surely have to provide the option
Yes, but those asking for a refund should be careful what they wish for, as they would be giving up their right to their seat not just for this season but any future seasons. Those who were lucky enough to be high up the priority list for choosing seats back in January/February will have to pick from what's left if they want to buy again next season. There would be no legal obligation on the club to give them first dibs. That's why they have us over a barrel.
And, while there may be an obligation to provide a full refund on request, I suspect that the law wouldn't oblige them to provide pro rata refunds for those games we'll lose this season. It's all or nothing.
 

nocoat

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Yes, but those asking for a refund should be careful what they wish for, as they would be giving up their right to their seat not just for this season but any future seasons. Those who were lucky enough to be high up the priority list for choosing seats back in January/February will have to pick from what's left if they want to buy again next season. There would be no legal obligation on the club to give them first dibs. That's why they have us over a barrel.
And, while there may be an obligation to provide a full refund on request, I suspect that the law wouldn't oblige them to provide pro rata refunds for those games we'll lose this season. It's all or nothing.
yes. That is exactly 100 Percent How I’m reading (actually smelling) the current situation
 

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Yes, but those asking for a refund should be careful what they wish for, as they would be giving up their right to their seat not just for this season but any future seasons. Those who were lucky enough to be high up the priority list for choosing seats back in January/February will have to pick from what's left if they want to buy again next season. There would be no legal obligation on the club to give them first dibs. That's why they have us over a barrel.
And, while there may be an obligation to provide a full refund on request, I suspect that the law wouldn't oblige them to provide pro rata refunds for those games we'll lose this season. It's all or nothing.
I mean I'm "lucky" in the sense I wasn't high priority and my seat is pretty crap anyway, as I didn't want to block anyone else's view behind me in the West Stand, so chose the very back row.

With all that said, yep, I also think the refund will be an "all or nothing" scenario rather than the much more reasonable scenario of "per game" refunds. I can safely say I'd chose all of my money back just out of genuine disgust at the club, though.
 

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The club have assured PST holders that their seats and packages will be safe next season no matter what happens. This includes pausing their DD payments.

Unless the club offers exactly the same terms to GAST holders, the club will have created 2 classes of fans:
  1. Those whose business they want to keep
  2. Those whose business they aren’t bothered about
A disgraceful way to treat those whose money was responsible for keeping the club afloat in the sh*t years.
 

wanderer paul

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The way this is panning out, having read certain things, I can see me taking a refund and telling Brentford to **** off now.

you won’t be seeing me anymore.

It then depends on my daughter and her partner.

the Club can go **** themselves. A disgraceful way to treat your fan base and long term supporters. An absolute disgrace.
 

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I’m usually so proud to support the club as, for the most part, I feel like we handle things off the pitch much better than many others.

But reading through this thread is a huge shame and if all of this is true, I very well may opt to refund my ticket and not bother buying one again if this is how they value us.
 

WARFIELD BEE

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If a deferral is an option I may go for that, I don't see many fans being able to go in the next six months, especially after PSH have had first dibs, asking
for a refund seems to mean giving up my seat and as I think I was second choosing mine in the North Stand our group have very good seats (not that
they are much use at the moment), a refund would be fairer taking a small deposit to hold seat until we can get what we have paid for.
 

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All very depressing to read. Obviously, the club is facing a loss of income but there are ways round this. I can't help thinking the club are letting information 'dribble out' and see what they can 'get away with'. If the solution is not acceptable we need to bombard the powers that be with our feelings. Often decision makers are more concerned about what it might do to their own position than any issues of justice.
 

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Dont see why PSH get first dibs on things. Something not right here.
The way of the world.
You pay more money for private health treatment and you get it straight away. You pay National Insurance for the NHS and you wait along with everyone else. The difference here is that everyone that's paid up front for a standard ST should be entitled to a refund as one of the options if they want it.
 

moribee

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I am way off arent I. This is my football club,a lifetime of tears and joy but now people saying if one pays more they get first on things. How bloody sick is that. Its a total joke. Where is the history and respect or will it die with GP
 

grutter

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I am way off arent I. This is my football club,a lifetime of tears and joy but now people saying if one pays more they get first on things. How bloody sick is that. Its a total joke. Where is the history and respect or will it die with GP
It's always been like that. ST holders get advantages over members, because they pay more. Members get advantages over 'walk-in' fans and those on the database, because they pay an annual subscription. Those with more points get advantages than those with fewer, because they've been to more games (so basically paid more to do this).

30-40 years ago, the club could never fill GP, so a tiered system wasn't needed and it was largely 'walk-in'. Now there is no problem attracting people to a shiny new stadium, so there has to be some system of prioritisation. As I said in my other post, their mistake is not offering a refund for STs that want one. If I had bought one (I haven't) I would probably be happy that it's deferred until such time fans are allowed back in.
 

moribee

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It's always been like that. ST holders get advantages over members, because they pay more. Members get advantages over 'walk-in' fans and those on the database, because they pay an annual subscription. Those with more points get advantages than those with fewer, because they've been to more games (so basically paid more to do this).

30-40 years ago, the club could never fill GP, so a tiered system wasn't needed and it was largely 'walk-in'. Now there is no problem attracting people to a shiny new stadium, so there has to be some system of prioritisation. As I said in my other post, their mistake is not offering a refund for STs that want one. If I had bought one (I haven't) I would probably be happy that it's deferred until such time fans are allowed back in.
When I got my season ticket for this season.I never realised there was a class system. The rules in life are the same for all. The club have a short memory and zero values.
 

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When I got my season ticket for this season.I never realised there was a class system. The rules in life are the same for all. The club have a short memory and zero values.
No they're not!
 

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The club have assured PST holders that their seats and packages will be safe next season no matter what happens. This includes pausing their DD payments.

Unless the club offers exactly the same terms to GAST holders, the club will have created 2 classes of fans:
  1. Those whose business they want to keep
  2. Those whose business they aren’t bothered about
A disgraceful way to treat those whose money was responsible for keeping the club afloat in the sh*t years.
I am not sure that the club had much of an option in respect of holding seats for Premium Seat Holders. Premium Seat Holders have paid in the region of £1000 for a licence that gives them the right to sit in their seat not just for one season, but many years up to a maximum of 50 years. The tickets are not season tickets but span a period of 3 or 5 years so they have made a major commitment. If they do not renew the ticket then the licence lapses and the money lost. These seats are sold on a completely different basis to season tickets so it is difficult to see how both categories can be dealt with on the same commercial basis.
 

moribee

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I am not sure that the club had much of an option in respect of holding seats for Premium Seat Holders. Premium Seat Holders have paid in the region of £1000 for a licence that gives them the right to sit in their seat not just for one season, but many years up to a maximum of 50 years. The tickets are not season tickets but span a period of 3 or 5 years so they have made a major commitment. If they do not renew the ticket then the licence lapses and the money lost. These seats are sold on a completely different basis to season tickets so it is difficult to see how both categories can be dealt with on the same commercial basis.
Its not just about commercial basis. Its about respect,history and values
 
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