Club's Offer to Premium Seats Holders and Season Tickets Holders (1 Viewer)

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Untouchable

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I have been a season ticket holder pretty much every year since 1990 . I have lived in Bristol since 2008 and even when I did not have a season ticket I still regularly attended games.Away games to. With the move to the new stadium my dad And myself decided to go for premier seats( the railway lounge) due to fact that my dad is now into his 70s and now has a few heath problems. The premier Seats option means he still has a few years of being able to go due to the extra leg room ,padded Seat and use of quick easy Toilet facilities etc that the premier seats offer .

The reason I mention the above I am sick of people sayIng that the premier seat holders are all prawn sandwich fans and corporate monkeys and not real fans . I find it really insulting and totally unfair and demeaning that premier seats season ticket holders are spoken about this way . why should we be treated as not real fans and snobs because we chose to watch the team we love just as much as a normal season ticket holder in a bit of extra comfort due to my dads heath . He has been going to Brentford since 1953 and has earned the right to watch football in comfort that he had paid lot for with out been classed as not real fan .

Sorry for the outburst but I have seen many post that very insulting and demeaning that I had to get off my chest .
Sorry but you’re missing the point.

This has not been about who PST holders are or are being treated but rather how the club were intending on taking a sh*t on GAST holders.

Also, nobody has said all PST holders are prawn sandwich fans. Although some undoubtedly are.
 

spirebee

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I'd like to persue a full refund, if a pro rata method isn't offered.
I have no interest in accepting the iFollow option, partly because I get little enjoyment watching the bees on the box (footy is about being there), but also because I don't want to accept an inferior and incomparable product, which may weaken my stance. With the clock ticking towards saturday, any ideas whether it'd be best to email the club direct or is there a chance of piggy backing of similar messages through BIAS?
 
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Banana

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I'd like to persue a full refund, if a pro rata method isn't offered.
I have no interest in accepting the iFollow option, partly because I get little enjoyment watching the bees on the box (footy is about being there), but also because I don't want to accept an inferior and incomparable product, which may weaken my stance. With the clock ticking towards saturday, any ideas whether it'd be best to email the club direct or is there a chance of piggy backing of similar messages through BIAS?
Saturday has no bearing on it.

You will be NOT asked to make a selection before next week
 

pompeybee

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They've got until the next home match after this Saturday (or realistically a few days before) for people to decide on their options.

So no hurry, but the downside is that this thread has got a couple of weeks to run yet.
 

hobbsy

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They've got until the next home match after this Saturday (or realistically a few days before) for people to decide on their options.

So no hurry, but the downside is that this thread has got a couple of weeks to run yet.
And who knows what the government might say in that time.
 

bubb

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I had a rail season ticket for over 30 years. Where there is no replacement service, and no service at all, you get a pro rata refund.
This is true but if they offer a replacement service bus they don’t offer a refund of any sort. In fact, if you buy a single ticket for a journey on a replacement service they charge the same as they would for a train. So we probably could do without these comparisons being added into the mix! 😬
 

hobbsy

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This is true but if they offer a replacement service bus they don’t offer a refund of any sort. In fact, if you buy a single ticket for a journey on a replacement service they charge the same as they would for a train. So we probably could do without these comparisons being added into the mix! 😬
Indeed, although a jerky, clapped out old bus is quite an apt comparison for ifollow.
 

Isleworth_Bee

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This is true but if they offer a replacement service bus they don’t offer a refund of any sort. In fact, if you buy a single ticket for a journey on a replacement service they charge the same as they would for a train. So we probably could do without these comparisons being added into the mix! 😬
Exactly.
 

WarrenBee

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The club responded earlier on this

You can use your iFollow code for Huddersfield without impacting which of the 2, 3 or 4 mysterious options you can choose from that they are yet to offer you.
Hi Banana, where have the club said this? Because I've certainly not received an email about it. If it's something on here that I've missed, could you put it up again please.

Ta.
 

pompeybee

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I took this bit of the email last week to mean that the offer of iFollow for the Huddersfield game was without prejudice to the overall position:

'The Club will make an announcement of our offer, plus alternatives, as soon as possible but can confirm that all Season Ticket Holders and Premium Seat Holders will be sent an iFollow code for our game against Huddersfield Town on 19 September. This will be the case whatever decision is taken regarding our offer for the campaign.'

It could have been more clearly expressed though.
 
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Banana

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I took this bit of the email last week to mean that the offer of iFollow for the Huddersfield game was without prejudice to the overall position:

'The Club will make an announcement of our offer, plus alternatives, as soon as possible but can confirm that all Season Ticket Holders and Premium Seat Holders will be sent an iFollow code for our game against Huddersfield Town on 19 September. This will be the case whatever decision is taken regarding our offer for the campaign.'

It could have been more clearly expressed though.
Yes, that too. Both could have been stated more clearly. I agree.
 

Kettering Bee

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This is true but if they offer a replacement service bus they don’t offer a refund of any sort. In fact, if you buy a single ticket for a journey on a replacement service they charge the same as they would for a train. So we probably could do without these comparisons being added into the mix! 😬
Not quite. If the service outage is unplanned, and a replacement bus is implemented (normally takes many hours To sort out, especially on inter city routes) the delay repay compensation kicks in, but you have to claim it. But you’re right about scheduled outages.
 

badgerbee

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For interest, options available to Forest fans here:
They're not happy with what's being offered.......
 

Alex

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For interest, options available to Forest fans here:
They're not happy with what's being offered.......
Not surprised I wouldn’t be either
 

Guildford Bee

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For interest, options available to Forest fans here:
They're not happy with what's being offered.......
More or less what was going to be offered for us but a “rolling refund” as opposed to a deferral.

Poor.
 
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For interest, options available to Forest fans here:
They're not happy with what's being offered.......
yep not a happy bunch
 

Paludian

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Everybody will have their own take on the Forest plans. Here's mine.

Forest's Option 2 offers a complete refund until the return of real football played in front of real crowds. Before that happens, the matchday experience would be similar to that of Jasper Carrott at Birmingham many years ago - "I said to the bloke standing next to me at half-time, (shouts at top of voice) 'Oi' ".

Very good to see that this plan also avoids the blackmail option -
"Supporters will be able to renew their existing season card seat for the 2021-22 season when the process commences".

You can't please all the people all the time but I would be satisfied for Brentford to include Forest's Option 2 as one of our options.
 

Ejvind

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You can't please all the people all the time but I would be satisfied for Brentford to include Forest's Option 2 as one of our options.
Agreed. Option 2 for Forest is a good compromise. Obviously the best would be a combination of Option 1 and 2 (ballot + pro rata) but obviously clubs don't want that, cos it loses money for them.
 

bubb

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Not quite. If the service outage is unplanned, and a replacement bus is implemented (normally takes many hours To sort out, especially on inter city routes) the delay repay compensation kicks in, but you have to claim it. But you’re right about scheduled outages.
Ah yes of course. I’d forgotten about the delay repay. Mainly as the SWR/SWT system was unusable much like the BFC ticketing site. I rarely had the time or patience to claim. Was all so much easier when you got it automatically credited to your next season ticket. Anyway as is said above in this analogy replacement bus = iFollow and is in no way of equal value to the real thing in either case.
 

Untouchable

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From the BFC article:

In the meantime, we have been continuing our positive discussions with BIAS, Bees United and other fans around the proposed options for Season Ticket Holders this season. These options will include access to games (in line with government guidelines), freezing season tickets and partial and full refunds.
 

Gee Bee

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What happens with season tickets on the trains if there is no service?
I got a refund even though their are trains, but that’s because I cancelled the ticket.
 

GABS

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So "alert level 4" now means zero hope of fans being allowed back for the foreseeable.

I look forward to the finalised club comms on this by the morning.
 

hobbsy

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So "alert level 4" now means zero hope of fans being allowed back for the foreseeable.

I look forward to the finalised club comms on this by the morning.
Indeed, I think a lot of our work on this is about to undone
 

Untouchable

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Up next:

BFC offers to pay for PST holders to have weekly COVID-19 tests and to form part of the match day biosecure bubble.
 

nick logan

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So "alert level 4" now means zero hope of fans being allowed back for the foreseeable.

I look forward to the finalised club comms on this by the morning.
Does this mean the 1000 crowds are going to stop ?
 

hobbsy

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Does this mean the 1000 crowds are going to stop ?
No-one knows at the moment, it all depends on what happens in the next few days.
 

Isleworth_Bee

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So "alert level 4" now means zero hope of fans being allowed back for the foreseeable.

I look forward to the finalised club comms on this by the morning.
Another reason why they need to get the options for ST holders spot on.

Just defer ST's till next season and enable you to pay for i follow if you want it on a game by game basis.
 

moribee

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No to O gollow. Its arrogant to assume that all supporters of all walks can comprehend the gobblygook. IMHO
 

nick logan

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No to O gollow. Its arrogant to assume that all supporters of all walks can comprehend the gobblygook. IMHO
So you would prefer to pay for your ST and not be able to use it ?
 

amersfoort bee

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Everybody has their own financial position to consider during this unfortunate time. I'm very lucky that my finances are secure for the foreseeable future so I would be quite happy to get iFollow when available this season and not seek a refund and purchase a new season ticket next year. If I could get to see a few games in the stadium I would be very, very happy.

I realise that I am probably in the minority here and fully accept that the club should offer deals that the vast majority of fans can agree with. One of which should be that ST holders who, due to their circumstances, have to request a full refund for ST's have the opportunity to purchase the same seats next season.
 

nick logan

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It's all still going to be fine though, isn't it?
Eh ? I hope to get in the stadium as part of a limited crowd if that’s what you mean .
 
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Guildford Bee

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I’m not sure whether the ‘pilots’ will continue but it’s probably safe to say stadiums won’t be reopening at 30% capacity from 1 October as planned. 1,000 might be the best we can hope for and many clubs, us included, may well decide that’s not worth the hassle.
 

Scratchy

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So "alert level 4" now means zero hope of fans being allowed back for the foreseeable.

I look forward to the finalised club comms on this by the morning.
The Guardian are reporting that the scheme to get fans back into stadiums from October 1 is likely to be paused by the Government. I'll guess we will get that confirmed tomorrow.
 

Shamrock_Bee

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I've not wanted to be negative on this forum as we all need hope at the minute. In my opinion the good news is football will continue and hopefully a full lockdown is avoided. However it was always likely autumn/winter was going to see as much restrictions possible without going into full lockdown.

Any fans inside stadiums was going to be a victim of that plan; the priority will be keeping schools and as many jobs/business continuing as possible. I suspect we'll have this confirmed this week but the 1st October plan is likely to become the 1st March plan. Difficult situation for the club but the positive news is football (hopefully) should continue through the winter.
 

Guildford Bee

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Another nail in the coffin of the club evading refunds. I suspect we won’t see games with crowds until March. Terribly sad.
It is terribly sad.

The club has also created this problem for itself. It should’ve suspended ST sales in March but instead it carried on promoting and selling tickets either ignorant of or completely disregarding the fact it was flogging a product it would never be able to deliver.
 

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It is terribly sad.

The club has also created this problem for itself. It should’ve suspended ST sales in March but instead it carried on promoting and selling tickets either ignorant of or completely disregarding the fact it was flogging a product it would never be able to deliver.
Hindsight is a wonderful thing. By the end of March I guess 75% of STs for the new stadium had already been sold on basis they started selling in first week of January.

I don't have a problem with the club continuing to sell, but now things are pretty clear that we won't be returning to stadiums anytime soon, then a full suite of options for supporters to choose from need to be made available and people can decide what they choose based on their personal economic situation or personal principles about paying for something they will not receive.
 
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