stevil
Active member
I had a rail season ticket for over 30 years. Where there is no replacement service, and no service at all, you get a pro rata refund.

I had a rail season ticket for over 30 years. Where there is no replacement service, and no service at all, you get a pro rata refund.
Sorry but you’re missing the point.I have been a season ticket holder pretty much every year since 1990 . I have lived in Bristol since 2008 and even when I did not have a season ticket I still regularly attended games.Away games to. With the move to the new stadium my dad And myself decided to go for premier seats( the railway lounge) due to fact that my dad is now into his 70s and now has a few heath problems. The premier Seats option means he still has a few years of being able to go due to the extra leg room ,padded Seat and use of quick easy Toilet facilities etc that the premier seats offer .
The reason I mention the above I am sick of people sayIng that the premier seat holders are all prawn sandwich fans and corporate monkeys and not real fans . I find it really insulting and totally unfair and demeaning that premier seats season ticket holders are spoken about this way . why should we be treated as not real fans and snobs because we chose to watch the team we love just as much as a normal season ticket holder in a bit of extra comfort due to my dads heath . He has been going to Brentford since 1953 and has earned the right to watch football in comfort that he had paid lot for with out been classed as not real fan .
Sorry for the outburst but I have seen many post that very insulting and demeaning that I had to get off my chest .
Saturday has no bearing on it.I'd like to persue a full refund, if a pro rata method isn't offered.
I have no interest in accepting the iFollow option, partly because I get little enjoyment watching the bees on the box (footy is about being there), but also because I don't want to accept an inferior and incomparable product, which may weaken my stance. With the clock ticking towards saturday, any ideas whether it'd be best to email the club direct or is there a chance of piggy backing of similar messages through BIAS?
And who knows what the government might say in that time.They've got until the next home match after this Saturday (or realistically a few days before) for people to decide on their options.
So no hurry, but the downside is that this thread has got a couple of weeks to run yet.
This is true but if they offer a replacement service bus they don’t offer a refund of any sort. In fact, if you buy a single ticket for a journey on a replacement service they charge the same as they would for a train. So we probably could do without these comparisons being added into the mix!I had a rail season ticket for over 30 years. Where there is no replacement service, and no service at all, you get a pro rata refund.
Indeed, although a jerky, clapped out old bus is quite an apt comparison for ifollow.This is true but if they offer a replacement service bus they don’t offer a refund of any sort. In fact, if you buy a single ticket for a journey on a replacement service they charge the same as they would for a train. So we probably could do without these comparisons being added into the mix!![]()
Exactly.This is true but if they offer a replacement service bus they don’t offer a refund of any sort. In fact, if you buy a single ticket for a journey on a replacement service they charge the same as they would for a train. So we probably could do without these comparisons being added into the mix!![]()
Hi Banana, where have the club said this? Because I've certainly not received an email about it. If it's something on here that I've missed, could you put it up again please.The club responded earlier on this
You can use your iFollow code for Huddersfield without impacting which of the 2, 3 or 4 mysterious options you can choose from that they are yet to offer you.
Yes, that too. Both could have been stated more clearly. I agree.I took this bit of the email last week to mean that the offer of iFollow for the Huddersfield game was without prejudice to the overall position:
'The Club will make an announcement of our offer, plus alternatives, as soon as possible but can confirm that all Season Ticket Holders and Premium Seat Holders will be sent an iFollow code for our game against Huddersfield Town on 19 September. This will be the case whatever decision is taken regarding our offer for the campaign.'
It could have been more clearly expressed though.
Not quite. If the service outage is unplanned, and a replacement bus is implemented (normally takes many hours To sort out, especially on inter city routes) the delay repay compensation kicks in, but you have to claim it. But you’re right about scheduled outages.This is true but if they offer a replacement service bus they don’t offer a refund of any sort. In fact, if you buy a single ticket for a journey on a replacement service they charge the same as they would for a train. So we probably could do without these comparisons being added into the mix!![]()
Not surprised I wouldn’t be eitherFor interest, options available to Forest fans here:
They're not happy with what's being offered.......![]()
2020-21 season card information
After extensive consultation with the relevant governing bodies and the official Supporters’ Trust, Nottingham Forest are now able to provide the following information to supporters on their 2020-21 season card purchase.www.nottinghamforest.co.uk
More or less what was going to be offered for us but a “rolling refund” as opposed to a deferral.For interest, options available to Forest fans here:
They're not happy with what's being offered.......![]()
2020-21 season card information
After extensive consultation with the relevant governing bodies and the official Supporters’ Trust, Nottingham Forest are now able to provide the following information to supporters on their 2020-21 season card purchase.www.nottinghamforest.co.uk
yep not a happy bunchFor interest, options available to Forest fans here:
They're not happy with what's being offered.......![]()
2020-21 season card information
After extensive consultation with the relevant governing bodies and the official Supporters’ Trust, Nottingham Forest are now able to provide the following information to supporters on their 2020-21 season card purchase.www.nottinghamforest.co.uk
Agreed. Option 2 for Forest is a good compromise. Obviously the best would be a combination of Option 1 and 2 (ballot + pro rata) but obviously clubs don't want that, cos it loses money for them.You can't please all the people all the time but I would be satisfied for Brentford to include Forest's Option 2 as one of our options.
Ah yes of course. I’d forgotten about the delay repay. Mainly as the SWR/SWT system was unusable much like the BFC ticketing site. I rarely had the time or patience to claim. Was all so much easier when you got it automatically credited to your next season ticket. Anyway as is said above in this analogy replacement bus = iFollow and is in no way of equal value to the real thing in either case.Not quite. If the service outage is unplanned, and a replacement bus is implemented (normally takes many hours To sort out, especially on inter city routes) the delay repay compensation kicks in, but you have to claim it. But you’re right about scheduled outages.
lolEverybody will have their own take on the Forest plans. Here's mine.
It's on the wrong thread.
From the BFC article:
In the meantime, we have been continuing our positive discussions with BIAS, Bees United and other fans around the proposed options for Season Ticket Holders this season. These options will include access to games (in line with government guidelines), freezing season tickets and partial and full refunds.
I got a refund even though their are trains, but that’s because I cancelled the ticket.What happens with season tickets on the trains if there is no service?
Indeed, I think a lot of our work on this is about to undoneSo "alert level 4" now means zero hope of fans being allowed back for the foreseeable.
I look forward to the finalised club comms on this by the morning.
... you got the email, too?Up next:
BFC offers to pay for PST holders to have weekly COVID-19 tests and to form part of the match day biosecure bubble.
Does this mean the 1000 crowds are going to stop ?So "alert level 4" now means zero hope of fans being allowed back for the foreseeable.
I look forward to the finalised club comms on this by the morning.
No-one knows at the moment, it all depends on what happens in the next few days.Does this mean the 1000 crowds are going to stop ?
Another reason why they need to get the options for ST holders spot on.So "alert level 4" now means zero hope of fans being allowed back for the foreseeable.
I look forward to the finalised club comms on this by the morning.
So you would prefer to pay for your ST and not be able to use it ?No to O gollow. Its arrogant to assume that all supporters of all walks can comprehend the gobblygook. IMHO
It's all still going to be fine though, isn't it?So you would prefer to pay for your ST and not be able to use it ?
Eh ? I hope to get in the stadium as part of a limited crowd if that’s what you mean .It's all still going to be fine though, isn't it?
I would just like to receive my ST Nick. Then an understanding that not all can grasp all this Tech stuff tho I do use You Tube adequately.So you would prefer to pay for your ST and not be able to use it ?
And the option to buy tickets to games if the chance becomes available.Another reason why they need to get the options for ST holders spot on.
Just defer ST's till next season and enable you to pay for i follow if you want it on a game by game basis.
The Guardian are reporting that the scheme to get fans back into stadiums from October 1 is likely to be paused by the Government. I'll guess we will get that confirmed tomorrow.So "alert level 4" now means zero hope of fans being allowed back for the foreseeable.
I look forward to the finalised club comms on this by the morning.
Bees fans take a lot lying down, that’s why they’re shown contemptI think the backlash will see a change of strategy. Only an idiot would expect the fans to just take this lying down
It is terribly sad.Another nail in the coffin of the club evading refunds. I suspect we won’t see games with crowds until March. Terribly sad.
Hindsight is a wonderful thing. By the end of March I guess 75% of STs for the new stadium had already been sold on basis they started selling in first week of January.It is terribly sad.
The club has also created this problem for itself. It should’ve suspended ST sales in March but instead it carried on promoting and selling tickets either ignorant of or completely disregarding the fact it was flogging a product it would never be able to deliver.