Dug out bar entry after game

High Street Bee

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I remember coming across the dugout bar almost by accident after the Arsenal game. Wandered in and had a very nice couple of bottles of cider whilst I waited for the train queues to die down (fat chance lol)

Not having clocked there was a separate exit, I went to leave the way I came in. At that point, a sour faced female suited steward barred my way and asked where I was going. When I explained, she pointed in the general direction of the exit, then turned her back on me.

When I enquired (very politely) if she was having a bad day, she said and I quote, "be quiet and do as you are told"

Most things in the new stadium are fabulous, but there are some important things that need work
 

ruislip bee

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I remember coming across the dugout bar almost by accident after the Arsenal game. Wandered in and had a very nice couple of bottles of cider whilst I waited for the train queues to die down (fat chance lol)

Not having clocked there was a separate exit, I went to leave the way I came in. At that point, a sour faced female suited steward barred my way and asked where I was going. When I explained, she pointed in the general direction of the exit, then turned her back on me.

When I enquired (very politely) if she was having a bad day, she said and I quote, "be quiet and do as you are told"

Most things in the new stadium are fabulous, but there are some important things that need work
I think we are beginning to know who she is. Customer service leader?
 

Banana

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I think some stewards are used to policing other venues where the imperative is to get people away and on their way home.
So the default is "you left, it's over, you can't come back in" as per 100% of other venues
It's the easy route of "steward says no".
So this appears to be another "training" issues where those stewarding these locations need to have a proper briefing - that they listen too.

Don't forget, stewarding isn't exactly a career you follow after gaining a PhD from Oxbridge.
 

AB

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I think some stewards are used to policing other venues where the imperative is to get people away and on their way home.
So the default is "you left, it's over, you can't come back in" as per 100% of other venues
It's the easy route of "steward says no".
So this appears to be another "training" issues where those stewarding these locations need to have a proper briefing - that they listen too.

Don't forget, stewarding isn't exactly a career you follow after gaining a PhD from Oxbridge.
Funnily I know an Oxford music graduate who has spent the last 25 years working in stewarding and security (and not in a management role). But we all suspect he had a major life trauma in his 30s so don't like to ask too many questions about his career choice as he seems happy enough with his lot.
 

bee good

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Think this whole dugout bar access issue needs to be made formal and not down to the whims of a jobsworth. wouldnt it be better to have sone sirt of qr code thing so they know exactly how many are in there.
 

Hippobee

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Think this whole dugout bar access issue needs to be made formal and not down to the whims of a jobsworth. wouldnt it be better to have sone sirt of qr code thing so they know exactly how many are in there.
I said this in jest earlier in the thread!

Seriously though, you just need a steward/manager on entry with one of those handheld clicking/counting machines. Make sure they are told the capacity number and once entry reaches capacity, that's it - anyone else is turned away, with the instructions 'we're full'. It's not difficult.
 

sonofabee

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I said this in jest earlier in the thread!

Seriously though, you just need a steward/manager on entry with one of those handheld clicking/counting machines. Make sure they are told the capacity number and once entry reaches capacity, that's it - anyone else is turned away, with the instructions 'we're full'. It's not difficult.
I have recommended a CCTV camera on the door linked to a big screen in the bar with the Dug out regulars giving a thumbs up or thumbs down as to who is allowed in. Fair as it gets?
 

Deanos196

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Make a little barriered queue in front of the ticket windows there’s space there
 

Peteseeger

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I remember coming across the dugout bar almost by accident after the Arsenal game. Wandered in and had a very nice couple of bottles of cider whilst I waited for the train queues to die down (fat chance lol)

Not having clocked there was a separate exit, I went to leave the way I came in. At that point, a sour faced female suited steward barred my way and asked where I was going. When I explained, she pointed in the general direction of the exit, then turned her back on me.

When I enquired (very politely) if she was having a bad day, she said and I quote, "be quiet and do as you are told"

Most things in the new stadium are fabulous, but there are some important things that need work
We encountered a similar problem with said official. I resisted the temptation to ask her if she had been weaned on a cyst.
 

stevil

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I wanted to go in the Dugout Bar after the game on Tuesday to see if I could find one of their famous samosas, but it was 'exit only' on the stairs down from the Legends lounge and no-one would let me back in... 😢
 

Banana

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I wanted to go in the Dugout Bar after the game on Tuesday to see if I could find one of their famous samosas, but it was 'exit only' on the stairs down from the Legends lounge and no-one would let me back in... 😢
You can just walk in the door to the Dugout. What do you mean it was "exit only" on the stairs?
 

stevil

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You can just walk in the door to the Dugout. What do you mean it was "exit only" on the stairs?

The door wouldn't open and seemed to need to be released from inside. And as I was messing around with it, I was encouraged by a steward to keep moving down the stairs.
 

Deanos196

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Seems to be a big call for the dugout bar,what about a little pop up bar behind the west stand where they store the lights?
 

fencer/bee

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I have recommended a CCTV camera on the door linked to a big screen in the bar with the Dug out regulars giving a thumbs up or thumbs down as to who is allowed in. Fair as it gets?
Let's hope shearwater bee ain't got the final say. Because no fecker will get in.
 

Voice from the Braemar

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I remember coming across the dugout bar almost by accident after the Arsenal game. Wandered in and had a very nice couple of bottles of cider whilst I waited for the train queues to die down (fat chance lol)

Not having clocked there was a separate exit, I went to leave the way I came in. At that point, a sour faced female suited steward barred my way and asked where I was going. When I explained, she pointed in the general direction of the exit, then turned her back on me.

When I enquired (very politely) if she was having a bad day, she said and I quote, "be quiet and do as you are told"

Most things in the new stadium are fabulous, but there are some important things that need work
she sounds like a proper piece of work.......surely 'people' like this shouldnt be working in any sort of hospitality job ?? un fkin believable
 

ruislip bee

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I have recommended a CCTV camera on the door linked to a big screen in the bar with the Dug out regulars giving a thumbs up or thumbs down as to who is allowed in. Fair as it gets?
You sure you'd get in with fellow fans holding the thumb remote?
 

Rebel Bee

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she sounds like a proper piece of work.......surely 'people' like this shouldnt be working in any sort of hospitality job ?? un fkin believable
I would have seeked out her superior/boss if she spoke to me like that. It seems she’s upset a few and there’s no place for her with that sort of personality. Blimey if she’s like this when working what sort of bitch is she like when not??? She and any others need to sternly telling from above or shipped out urgently as it could deter fans from returning.
 

Mikey Bee

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I had a ticket to the Dugout on Tuesday. I needed to nip out at the end of the game to sort out Villa tickets. I spoke to a suited chap who I assume was a supervisor, explained I would be 5 mins and would be coming back in and he was cool with that.

When I tried to get back in, she was adamant I wouldn't be allowed in as the bar was closed. Odd, I thought as it looked pretty much open 5 mins ago. Anyway she wouldn't ask the suited chap I spoke with and continued to refuse me in. Needless to say, I wasn't budging and after some to-ing and fro-ing she reluctantly let me in after I showed her the Dugout ticket on my phone.
 

marvelous007

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she sounds like a proper piece of work.......surely 'people' like this shouldnt be working in any sort of hospitality job ?? un fkin believable

Is this the same person who now works in the regent in Chertsey?. Probably No: not Soo ****** rude 😒

People like this, don't really exist any more. Dinosaurs.

Whats wrong with a bit a manners?.
 

SmiffyBee

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I wanted to go in the Dugout Bar after the game on Tuesday to see if I could find one of their famous samosas, but it was 'exit only' on the stairs down from the Legends lounge and no-one would let me back in... 😢
Try walking in backwards....
 

Isleworth_Bee

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I hope the club read these posts…

I wonder if its an issue that BIAS can flag @hobbsy ?

Seems like there is one individual who doesnt deserve to work at the new ground. FFS who does she think she is.

Horrible behaviour and blatant lying to punters who are putting cash into the club that is employing her (her company) for the night.

It wont be long before she causes an issue that ends up in drama or a fan being banned etc. She needs re-educating.
 

Mikey Bee

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Hope that getting in to the Dugout bar after the game will be a frictionless experience for everyone today...
 

Mikey Bee

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After waiting a short while, it was relatively painless. Glad they've managed to get this sorted out. (y)

Now just need to sort out the queues at HT in the West Stand :mad:
 

KD

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Asked us to wait a couple of minutes while they checked numbers, let us in, all easy and polite, nice chilled out bar and excellent samosas 3 for £6 at the end of the game. Think that is the first time in 35 years I have ordered a Sauvignon Blanc at a Bees game. A good place to wait while the queues die down for the train. Liked it will be back.
 

bexleybee

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Fortress is where it’s at. Lovely match day experience - decent bar selection, great chicken burger lunch and half time pie.
 

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Banana

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Asked us to wait a couple of minutes while they checked numbers, let us in, all easy and polite, nice chilled out bar and excellent samosas 3 for £6 at the end of the game. Think that is the first time in 35 years I have ordered a Sauvignon Blanc at a Bees game. A good place to wait while the queues die down for the train. Liked it will be back.

Lucky that you didn't want a rose!

 

bexleybee

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It’s a little dinky pie! After the lunch and a few pints, you don’t really need a massive pie 😂
 
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