Dug out bar entry after game

sonofabee

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There's no massive queue for beer post-match, so surprised that some have felt the need to complain. Just stay out of the samosa queue!
I had two friends watching their first game at LR join us in the Dug Out Bar afterwards. Both regulars at GP and both have played on the old pitch. They loved the new stadium, thought the bar was great and sent me a text this morning saying what a good idea having a Samosa stand.
 

SmiffyBee

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Hobby’s how do I join intime for meeting ? Being I was at a meeting in a pub in Hammersmith when it was formed ...
Do you mean you were at a pub in 1889, at a meeting, when the club was formed ?
 

Old B

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Embarrassing for the club though when it’s only the samosa’s that fans are pleased with out of all of the catering options. Reckon the management at Levy will be planning a takeover of our Samosa supplier by the end of the season and be looking to upscale them to their other venues.
 

westendbee

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Railway closed at 4.45, they actively promoted the Dugout as the only place to watch the Chelsea - Man Utd match after our game, I was even given a leaflet to pre order drinks (like the theatre!). Perhaps this caused higher congestion?
Railway and Orchard stop serving an hour after full time
 

bee good

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This.
Never had a problem with the dugout stewards, they are all friendly and courteous. Maybe it’s a simple case of treating them with respect?
Yes ill retract what i said about stewards. It was unfair and generally innacurate
 
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Paludian

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Many people are experiencing non-buyer's remorse and regret their decision not to buy something when they had the chance.

When the club were selling season tickets for the new ground back in October 2019, they made the clear statement that premium season tickets (ie those in the dugout area ) would have "exclusive access to a sports bar concourse, known as the Dugout." Full details of this can be found here:- Make the most of your priority access

The same remorse is evident on other threads where people who chose not to buy a season ticket when the club were in the lower divisions feel hard done by because they could not obtain one for the Premier League.

The choice was always there; possibly harsh, but certainly true.
 
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nanny58

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Hobby’s what position does banana hold on bias if any ? please, and if the meeting is on zoom why do you need a room for 16 baffled personally I feel all meetings regarding queries and problems should be open for all groups to voice there opinions and not just bias as we all support the same team other than one who also follows Swansea tut tut






hold on bias
 

hobbsy

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Hobby’s what position does banana hold on bias if any ? please, and if the meeting is on zoom why do you need a room for 16 baffled personally I feel all meetings regarding queries and problems should be open for all groups to voice there opinions and not just bias as we all support the same team other than one who also follows Swansea tut tut






hold on bias
The meeting is at the stadium not on zoom. It is hosted by Levy who have requested a targeted focus group of 15 people.
 

moribee

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Many people are experiencing non-buyer's remorse and regret their decision not to buy something when they had the chance.

When the club were selling season tickets for the new ground back in October 2019, they made the clear statement that premium season tickets (ie those in the dugout area ) would have "exclusive access to a sports bar concourse, known as the Dugout." Full details of this can be found here:- Make the most of your priority access

The same remorse is evident on other threads where people who chose not to buy a season ticket when the club were in the lower divisions feel hard done by because they could not obtain one for the Premier League.

The choice was always there; possibly harsh, but certainly true.
Undoubtedly you are correct. I just trusted the club to do their best by long standing supporters which I believed had happened when in January 2020 I was told that my seat was based on algorithm as per GP. S106 was a shock and pleased to get out. Just think North Stand should have some "hospitality",place to sit and meet with memories of past and pride of the present. It all seems very elitist but obviously my bad.
 
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Embarrassing for the club though when it’s only the samosa’s that fans are pleased with out of all of the catering options. Reckon the management at Levy will be planning a takeover of our Samosa supplier by the end of the season and be looking to upscale them to their other venues.
Maybe that’s the point though. What SD have done so well to date may well not be easily scaleable. It is the independent vendor who has the personal touch that is transmitted through an upmarket product. Levy’s staff and their service has been fine, but their mass produced apology for food has not been remotely fine. To be fair to Levy they had to deliver a service from all outlets from day one, whereas SD have been able to prove their concept in the Dugout, and are only now expanding their success story into the North stand. (I really think the Lamb Samosa needs to be named “Vitali”, as it delivers every time !).

It will be interesting to hear feedback from the catering meeting. It is excellent that the club and Bias have set this communications meeting up. Hopefully will be a regular customer feedback session, rather than a one off.
 

AB

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Undoubtedly you are correct. I just trusted the club to do their best by long standing supporters which I believed had happened when in January 2020 I was told that my seat was based on algorithm as per GP. S106 was a shock and pleased to get out. Just think North Stand should have some "hospitality",place to sit and meet with memories of past and pride of the present. It all seems very elitist but obviously my bad.
What exactly is wrong with S106? Look like decent seats, near half way line. You make it sound like a gulag.

Putting in hospitality lounges in other stands even if physically possible would probably have a load of people claiming we were catering too much for richer fans and pricing out the rest.
 
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nanny58

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Cheers Hobbsy so the person who started the thread doesn’t get invited lol Don’t forget the Bovril request not just in the dugout bar.ps all you tightwads who haven’t paid to be a member of the dug out bar stop moaning and causing queues pay up
 

AB

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Cheers Hobbsy so the person who started the thread doesn’t get invited lol Don’t forget the Bovril request not just in the dugout bar.ps all you tightwads who haven’t paid to be a member of the dug out bar stop moaning and causing queues pay up
Have you thought about actually contributing your time to BIAS rather than just whinging all the bloody time about the people who do and then quite pathetically going on facebook to whip up support when you aren’t treated like the messiah for having started a thread on the GPG?
 
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nanny58

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Abeeeeee joining bias seems like a close shop at the moment . As for your sluring . you allways comment on any thread I post even on occasions quite polite . As for commenting on bfc loyal purely asking for a report on said meeting tommorow nite As for joining bias and contributing it would be nice to know where they hold the meetings.in the past they seem to black ball a lot of members does this still happen c o y r
 

AB

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Abeeeeee joining bias seems like a close shop at the moment . As for your sluring . you allways comment on any thread I post even on occasions quite polite . As for commenting on bfc loyal purely asking for a report on said meeting tommorow nite As for joining bias and contributing it would be nice to know where they hold the meetings.in the past they seem to black ball a lot of members does this still happen c o y r
Hobbsy literally started a thread on here inviting people to stand for posts on the BIAS committee. Did you look at it and inquire about it? Anyway, I shall take your advice and avoid commenting on your posts. If nothing else it’ll save me having to attempt to translate them into English.
 

Banana

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Abeeeeee joining bias seems like a close shop at the moment . As for your sluring . you allways comment on any thread I post even on occasions quite polite . As for commenting on bfc loyal purely asking for a report on said meeting tommorow nite As for joining bias and contributing it would be nice to know where they hold the meetings.in the past they seem to black ball a lot of members does this still happen c o y r
The most ill-informed post ever on the GPG. Well, at least today.
 

marvelous007

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Abeeeeee joining bias seems like a close shop at the moment . As for your sluring . you allways comment on any thread I post even on occasions quite polite . As for commenting on bfc loyal purely asking for a report on said meeting tommorow nite As for joining bias and contributing it would be nice to know where they hold the meetings.in the past they seem to black ball a lot of members does this still happen c o y r

I don't think BIAS black ball any one but clearly the their "focus groups on catering" in the run up to the new stadium didn't work and is a bit of a let down on both choice and quality.

Where their went wrong was (probably)they didn't survey their members across the whole membership and anyalse their views.

However, there is time to put it right, although now the contract has been issued, I wonder if the football club is tied in - like the ticketing software.

Their are people on this website better placed to know.
 
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Banana

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I don't think BIAS black ball any one but clearly the their "focus groups on catering" in the run up to the new stadium didn't work and is a bit of a let down on both choice and quality.
It was the club's focus group. Not BIAS's.
 

Banana

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Hmmmm.... Cough cough....
Are you suggesting that I am incorrect?


A one second google


REPRESENTNG BRENTFORD FC: Cliff Crown, Chairman and acting CEO, Katy Fairweather, Interim Finance Director, Ryan Murrant, Fan Engagement Manager, Nity Raj, Director

PARTICIPATING FANS: Representatives from BIAS and other fans not representing any particular group – 8 fans in total.

MEETING NOTES This focus group is to obtain input on the General Admission offers for food and beverage


So 8 of you turned-up and now you are complaining....
 

A Real Mysteron

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What sort of fans focus group would think it was a good idea not to have burgers or chips, but that pizzas were acceptable?
Where did they find these people?
In Domino-ho- hos?
 

marvelous007

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Are you suggesting that I am incorrect?


A one second google


REPRESENTNG BRENTFORD FC: Cliff Crown, Chairman and acting CEO, Katy Fairweather, Interim Finance Director, Ryan Murrant, Fan Engagement Manager, Nity Raj, Director

PARTICIPATING FANS: Representatives from BIAS and other fans not representing any particular group – 8 fans in total.

MEETING NOTES This focus group is to obtain input on the General Admission offers for food and beverage


So 8 of you turned-up and now you are complaining....

Cough cough. I'm choking 🤣
 

marvelous007

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What sort of fans focus group would think it was a good idea not to have burgers or chips, but that pizzas were acceptable?
Where did they find these people?
In Domino-ho- hos?

Did the club ask for BIAS to arrange and hold the focus groups (on the new ground) and feedback back to the club through BIAS, Yes or No?.
 
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nanny58

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Marvellous 007. Can of worms ,female melter and cough. Cough
 

moribee

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What exactly is wrong with S106? Look like decent seats, near half way line. You make it sound like a gulag.

Putting in hospitality lounges in other stands even if physically possible would probably have a load of people claiming we were catering too much for richer fans and pricing out the rest.
I think that is happening anyway,it's life,but a club house would be nice. Most seem happy though and one can't have everything.
 

Brentford 4 Life

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Those of us who have paid for the Dug Out are happy enough with it, amazing that those of you who haven’t seem to have a problem with it😀😀😂. Don’t like it, don’t visit again and cause the queues that other non Dug Out members seem to be moaning about

I’m glad you are enjoying it. I just think it’s a shame that a lot of long standing, loyal bees, have paid for a premium facility and have only been provided with an absolute bare minimum offering, they deserved more. The club had the opportunity (and to an extent a duty to the long standing fans it was marketed at) to create a supporter focal point to be proud of (even if it was exclusive for those who have paid - which is quite understandable). It’s not a patch on Dick’s bar at the Amex (which itself has its limitations) and it should have been easy enough to at least match that.
 

jlove

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I’m glad you are enjoying it. I just think it’s a shame that a lot of long standing, loyal bees, have paid for a premium facility and have only been provided with an absolute bare minimum offering, they deserved more. The club had the opportunity (and to an extent a duty to the long standing fans it was marketed at) to create a supporter focal point to be proud of (even if it was exclusive for those who have paid - which is quite understandable). It’s not a patch on Dick’s bar at the Amex (which itself has its limitations) and it should have been easy enough to at least match that.
I think, to be semantically correct, the Dug Out area was classified as GA+ rather than Premium.
 

Guildford Bee

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Could do with a nice bar in North Stand,one that there is membership for.

I’d be very in interested to know how and where you think a bar could fit in the North Stand. You may have noticed there’s not a huge amount of space.
 

AB

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I’d be very in interested to know how and where you think a bar could fit in the North Stand. You may have noticed there’s not a huge amount of space.
Over the railway tracks?

Or maybe a shed big enough for a few venerable fans to sit quietly reminiscing in front of a paraffin stove with a mug of bovril.
 

AB

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Over the railway tracks?

Or maybe a shed big enough for a few venerable fans to sit quietly reminiscing in front of a paraffin stove with a mug of bovril.
For the avoidance of doubt, I’m not quite venerable enough to gain membership but while typing that comment I looked forward to the day I could be as it sounds very cosy. Would it be Fulhamish to bring a tartan travel rug?
 

Paludian

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I think, to be semantically correct, the Dug Out area was classified as GA+ rather than Premium.
The club, rather confusingly, termed the Dug Out "Premium Season Tickets" and the hospitality packages "Premium Seats."
 

nick logan

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Those of us who have paid for the Dug Out are happy enough with it, amazing that those of you who haven’t seem to have a problem with it😀😀😂. Don’t like it, don’t visit again and cause the queues that other non Dug Out members seem to be moaning about
Me and the other 4 in our group all love it
 
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I don't think BIAS black ball any one but clearly the their "focus groups on catering" in the run up to the new stadium didn't work and is a bit of a let down on both choice and quality.

Where their went wrong was (probably)they didn't survey their members across the whole membership and anyalse their views.

However, there is time to put it right, although now the contract has been issued, I wonder if the football club is tied in - like the ticketing software.

Their are people on this website better placed to know.
@Marvelous I wonder whether the club being tied in is the thing here. Perhaps the problem is the other way round. Levy UK may start to feel that they are being tied into a loss making contract if punters increasingly do not buy from them in sufficient numbers. Hence hopefully the Levy catering focus group will start to formulate some better alternatives - maybe ones that Levy have made popular elsewhere. The key is to make the contract work. Otherwise will they want to “give back the keys”? If Levy are part of Compass Group they must have a lot of experience of making improvements in contracts that initially aren’t working well - as that’s the business they are in.
 

Guildford Bee

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I've been in the Dugout once (after the Liverpool game). Stayed in the stadium for the lap and honour and then wandered straight it and was served within two minutes. Not sure why people are complaining nor why the stewards need to make people wait before going in.
 

moribee

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What exactly is wrong with S106? Look like decent seats, near half way line. You make it sound like a gulag.

Putting in hospitality lounges in other stands even if physically possible would probably have a load of people claiming we were catering too much for richer fans and pricing out the rest.
S106 is like a detention centre
 
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