Email from Jon Varney re Away Fans in Home Areas

Indian Bee

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Anyone else just got an email from Varney giving reminders of the rules of not passing tickets to away fans in the home area? I think it is correct to be pro-active but equally would wanted to hear about away fans being members and gaining access through their ticketing policy. Probably nothing he can say or do about that.
 

rebus

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There’s plenty he can do and say about it but he made the ticket rules so can live with it or change it.
Some reminders when inviting friends and family...​
Image
,

With us half-way through our first season in the Premier League, I wanted to write to you for two main reasons.

Firstly, I want to offer our sincere thanks for your support at Brentford Community Stadium to date. The atmosphere which has been created has been outstanding and we have drawn praise from Thomas, the players, visiting clubs, broadcasters and journalists alike. Our team have worked hard and will continue to do so, to ensure that we deliver the safest and best matchday experience we can and your co-operation and patience at times, has been greatly appreciated.

However, there is an issue which has caused challenges that we must address. On occasion we have had to step in to resolve confrontations which have been sparked by individuals sitting in home areas who are openly supporting the opposition. This issue is not relevant for the vast majority of our Season Ticket Holders and Members, however it is important that everyone is aware of the actions we are prepared to take.

So, some reminders:​
  • Don’t pass on your ticket to away fans.
  • If you pass your ticket on to a friend or family member then it is up to you to ensure they behave responsibly.
  • Bad behaviour will not be tolerated and will result in ejection from the stadium. We don’t want to do this. But we will if we have to.
  • Sanctions may apply. If any fans are ejected then we will follow up with investigation and CCTV reviews. This may result in further sanctions for the individuals involved and could result in Season Tickets or Memberships being revoked.


I very much hope that this message is received in the spirit in which it is intended. We want the experience of watching and supporting Brentford FC to be the best it can be and we hope you agree that our policies are fair, respectful and ultimately that they are in place for the right reasons.

We need your support more than ever now as we face the second half of the season and I look forward to seeing you all at Brentford Community Stadium next Wednesday night for our rearranged Premier League match against Manchester United.

Best wishes​
Jon Varney
Chief Executive​
 

Banana

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This is the full version. It's aimed at the people in the posh seats selling their tickets to touts etc.

Even "Brentford Partners" have been giving their tickets to away fans to support the away team. Brentford "PARTNERS" FFS!

Capture.JPG
 
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RAF_Patto

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This is the full version. It's aimed at the people in the posh seats selling their tickets to touts etc.

Even "Brentford Partners" have been giving their tickets to away fans to support the away team. Brentford "PARTNERS" FFS!

View attachment 29490
Looks like they've sent a different version depending where you sit, as mine talks about Season Ticket Holders vice Premium Seat Holders.
 

Untouchable

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This is the full version. It's aimed at the people in the posh seats selling their tickets to touts etc.

Even "Brentford Partners" have been giving their tickets to away fans to support the away team. Brentford "PARTNERS" FFS!

View attachment 29490
Different emails for GA and Premium STs.

The one for GA fans is as per @rebus ’s message above.
 

BFC1997

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I had an email earlier this week saying someone had reported an away supporter in a seat I had purchased for the Chelsea CC game.

I know that the ticket was used by a Brentford supporting relative, but they relocated with the help of stewards shortly after kickoff as directly behind them were some vociferous Chelsea fans. So presumably that was where the mixup occurred.

Club was understanding so no problem at all. Good to see they’re trying to route it out. I guess that the email is in the spirits of preparedness for the United game where there will no doubt be loads of Ronaldo fanboys cheering on the away team in the home end.
 

readingbee

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I had an email earlier this week saying someone had reported an away supporter in a seat I had purchased for the Chelsea CC game.

I know that the ticket was used by a Brentford supporting relative, but they relocated with the help of stewards shortly after kickoff as directly behind them were some vociferous Chelsea fans. So presumably that was where the mixup occurred.

Club was understanding so no problem at all. Good to see they’re trying to route it out. I guess that the email is in the spirits of preparedness for the United game where there will no doubt be loads of Ronaldo fanboys cheering on the away team in the home end.
The vociferous Chelsea fans were probably the group in the Legends celebrating the goals and generally being mouthy. Nothing done by BFC stewards or staff and still there after the game had finished. When I spoke to them to quieten down and show some respect I was told to F Off amongst other expletives. I sincerely hope this email has the desired effect.
 

AB

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In the premium seat ones, how excessive does a celebration for an away fan have to be to be considered “bad behaviour”? Surely it should be no celebration allowed at all for away fans…
Stick a camera on Benham at Anfield and see what he does when we score?
 

BFC1997

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The vociferous Chelsea fans were probably the group in the Legends celebrating the goals and generally being mouthy. Nothing done by BFC stewards or staff and still there after the game had finished. When I spoke to them to quieten down and show some respect I was told to F Off amongst other expletives. I sincerely hope this email has the desired effect.
Nah, this was in the East Stand. But there was loads of Chelsea in home areas that night.
 

Banana

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I guess that the email is in the spirits of preparedness for the United game where there will no doubt be loads of Ronaldo fanboys cheering on the away team in the home end.
No. It’s been a festering sore for Brentford supporters that spooled lots of money for posh seats with other Brentford fans only to find it’s packed with away fans.
 

AB

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He went bonkers when Wissa scored to make it 3-3. It was fantastic to see
Though that was at home. If he does the same at Anfield we might have a benchmark for what we can’t really complain too hard about away fans doing in equivalent areas of BCS.
 

hobbsy

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Though that was at home. If he does the same at Anfield we might have a benchmark for what we can’t really complain too hard about away fans doing in equivalent areas of BCS.
Directors box is different to the hospitality areas such as legends.
 

Invipai

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Sitting in Braemar I could look over toward the Directors area, and it was pretty rare to see an away Director jumping up and celebrating a goal. A few like Yeovil (for a league game) and Notts County spring to mind, but most will act restrained.

Either way this message is good sure...but they're basically acknowledging that they can't stop people handing their tickets to friends, by stating that 'you're responsible for their behaviour'. If they want to stop it, then it will likely need harsher punishments for those that do pass tickets on to troublemakers.
 

Mikey Bee

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Sitting in Braemar I could look over toward the Directors area, and it was pretty rare to see an away Director jumping up and celebrating a goal. A few like Yeovil (for a league game) and Notts County spring to mind, but most will act restrained.

Only time I sat in that area was against Huddersfield in 2019. I got hospitality tickets for my birthday. When they scored, both me and mate immediately stood up looking for the away fans only to realise it was the 'Udders directors. Fortunately we'd both had a famous Brentford pie at half-time otherwise it would have been carnage...
 

rebus

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Directors box is different to the hospitality areas such as legends.
Exactly. I proudly celebrated any away goal between 2010-2012. Can’t remember getting too much stick. Perhaps becuase their weren't that many… ☺️
 

Oceanbee

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The stewards in the Legends South Stand area don’t seem to like Bees fans getting over enthusiastic, particularly when making a valid point about a refereeing decision against us!

They should have thrown Jeremy Clarkson out of the Legends Lounge in the Chelsea league match, instead of monitoring us!

I have noticed that when leaving some matches in the lift that I seem to be surrounded by more away supporters than Bees.
They can’t all be Everton Directors etc..!
 

Westlad

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If this is an update, which of these points didn't apply before?
 

taxi driver

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No. It’s been a festering sore for Brentford supporters that spooled lots of money for posh seats with other Brentford fans only to find it’s packed with away fans.

There have clearly been away fans in.

My experience is that the Legends lounge is not packed with them though.

I know one poster on here had some issues, which is one issue too many but I'm in the lounge usually until I'm asked to leave and don't recall any issue.

It must be a problem or they wouldn't have sent the letter.
 

Voice from the Braemar

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Been to every game in north stand and there has been no one celebrating or getting behind the away team any game this season including CFC in cup….no one…and I’ve been looking out too 🧐😁 must be in south and east stand only….Shame on those in them there stands that have let that happen 🤮🤮👀😵💫
 

Simon C

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No. It’s been a festering sore for Brentford supporters that spooled lots of money for posh seats with other Brentford fans only to find it’s packed with away fans.
Yes but it wasn't sent just before the Wolves game was it?
 

Simon C

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Been to every game in north stand and there has been no one celebrating or getting behind the away team any game this season including CFC in cup….no one…and I’ve been looking out too 🧐😁 must be in south and east stand only….Shame on those in them there stands that have let that happen 🤮🤮👀😵💫
Would not surprise me if you stop up at 5 to KO every game and lectured the whole block about what to do if they sniff an away fan. :judge:
 

beefy

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The league cup game against Chelsea must have been a wake up call. The group of Chelsea fans in legends were singing at the end in the middle. Most bees went to the dugout which is a better bar anyway. This lot were aggressive and I'm sure it would of been bad if a few bees challenged them. I think the fortress is only being sold as corporate so i don't know what they can do there.
 

Isleworth_Bee

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The club does not want to blame itself here and wants to point the finger at us.
Might be worth a reply to Mr Varney especially from my 7 year old who received said email.
Exactly. The club needs to shoulder a big % of the blame for this.

Surprised it hasnt kicked off.

They sell all these lounge tickets to "partners" and "sponsors" then moan at the fans for letting in away's. Pretty poor all round.

Its a good thing we dont have loads of fans crying out for ST's. :banghead: :rolleyes:🤔
 

beefy

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Probably the most egregious example. This **** needs to be f***ed off
My family held buckets, paid over the top for corporate at GP and never thought anything of it. It was all for the love of our team. I know the message from our CEO is hollow because friends that have corporate companies and know him have places in the best lounges. It's what they do for good or worse. Always who you know. I would like to ask him who he has given special privilege to? There is so many i know on here that have given there life to this club. Remember the the saying. "Remember when we were sh*t". It makes me laugh when good friends say I'm up in the whatever lounge because I know blah blah blah. The likes of my old man and many on here deserve respect rather than a bullshit message about keeping fans out. So i ask Varney where were you when we were sh*t???
 

SE5Bee

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West stand email.

  • “Bad behaviour will not be tolerated and will result in ejection from the stadium. We don’t want to do this. But we will if we have to. “

Somewhat vague I think they need to define “bad behaviour”. How else do we know if we’re on the naughty step.
 

sonofabee

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West stand email.

  • “Bad behaviour will not be tolerated and will result in ejection from the stadium. We don’t want to do this. But we will if we have to. “

Somewhat vague I think they need to define “bad behaviour”. How else do we know if we’re on the naughty step.

If the PL Match day manager thinks you’re intimidating the opposition players by shouting at them from the Dug Out area has resulted in two over 60’s being ejected this season. Not swearing, shouting.
 

SE5Bee

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If the PL Match day manager thinks you’re intimidating the opposition players by shouting at them from the Dug Out area has resulted in two over 60’s being ejected this season. Not swearing, shouting.
Yes I read that thread, that seemed to be a poor decision.

Banana’s posh seat post from the south stand email defines what it considers as bad behaviour. My email is like the Rebus version.

My email just says I can get banned for bad behaviour. I’m just asking for the wife. 👍
 

Isleworth_Bee

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As I’ve said repeatedly............ If it was Mark Devlin he would have a mob after him by now.

Powers to be deep down don’t really give a **** about the fans, “brilliant atmosphere” “safest match day experience” “your cooperation” blah blah.

They don’t care about aways in home areas, ejecting Bees fans is the easier out for them. It’s needed action from people like Banana to get the ball rolling on these touts etc.

So long as they have Clarkson etc sitting up there sipping champagne then happy days, the stewards can focus on 60 year old brentford fans who have been through thick and thin over the years.

It’s an easy win for them. Why confront the real issue when it’s better to throw our own out and then harp on about being the best community club. Don’t want to scrap with beered up Chelsea fans when it’s easier to throw ST holders out who will comply due to the threat of the naughty step and a banning from LR.

Nah not for me. JV and the rest have made their bed, leave the real fans alone and sort your own mess out.

Rant over, night shift done, 3 hours sleep then off to Liverpool!!!!!!
 

horshambees

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I hate to say it, but the men in charge do not give a toss about bucket shakers, how many years we have been going, Griffin Park, Royal Oak, Bricklayers Arms, Port Vale away 1984.
Those lounges, posh seats at the back of the South Stand are what is important.

There was a time when we were important because it was all it had, but now we are not.
Times they are a changing.
Football fans are two a penny in the Premier League, but a little sparse in the lowe leagues as well we know.
 

sonofabee

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I don’t want to rock the boat and go against the grain but will by saying first and foremost I know John Varney to be a staunch Bees fan as well as a well respected commercial Leader in sporting events.
He’s got a job to do and to maximise revenue off the pitch while creating a great experience for us the customers.
By and large that has been achieved with LR almost full every game at a time when many are still worried about contracting Covid that may explain empty season ticket holders seats at some home games.
The atmosphere in the ground and the ambience and craic in the Dug out bar is second to none and I personally love it.

What needs to improve is that the loyal customer needs to come first and that means better trained staff serving food and drink that I trust will come with experience assuming they learn on the job and stay. More importantly it needs a reminder to the more officious stewards that they are at football, a place where working class people used to go to enjoy their leisure time and support their team.
This year the Head Coach has on numerous occasions issued statements or mentioned in press junkets the need to create an intimidating atmosphere for the opposition by making our ground a place other teams don’t enjoy playing at.
He can be found most home games at some stage on the touchline turning to the South stand behind him and raising his arms and encouraging fans to get on their feet and vent their spleen at incorrect or unfair decisions to influence the ref that other crowds do.
The stewards don’t seem to be aligned or briefed in as all they want to do in the South stand is make notes and look daggers at anyone who doesn’t remain rooted in their seat or dares to yell anything remotely uncomplimentary towards the ref, oppo manager or diving, whinging, floppy haired internationals playing for the the other side.
Furthermore, long term Bees who have treated themselves to the expensive Dug Out upper seats after 50+ years of standing in various parts of GP and travelling week in and week out to outposts like Southport, Workington and Barrow now find themselves sat in front of oppo fans most home games who don’t seem to have read the rules and are noisy and obnoxious in an area they shouldn’t even have access to.

I don’t pin this on JV at all but he has to make sure that it is addressed.

Rant over COYBs, Surrey Elite are off to Liverpool in 30 minutes.
 

sonofabee

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I would expect a well respected commercial leader to have got a handle on the ticket site and club shop shambles by now - or at least see some sort of roadmap ahead

It’s a brand new ground and the first move in nearly 100 years so was never going to be easy but we’re safe, comfortable and we can watch great football most weeks, I’m prepared to give him a bit more time on the other issues as the Ticketing system he inherited.
 

nocoat

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It’s a brand new ground and the first move in nearly 100 years so was never going to be easy but we’re safe, comfortable and we can watch great football most weeks, I’m prepared to give him a bit more time on the other issues as the Ticketing system he inherited.

Agreed, my personal experience on the ground itself has been 100% positive. Although one reason maybe is I don’t eat at the ground
 

Silly Hat

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I don’t want to rock the boat and go against the grain but will by saying first and foremost I know John Varney to be a staunch Bees fan as well as a well respected commercial Leader in sporting events.
He’s got a job to do and to maximise revenue off the pitch while creating a great experience for us the customers.
By and large that has been achieved with LR almost full every game at a time when many are still worried about contracting Covid that may explain empty season ticket holders seats at some home games.
The atmosphere in the ground and the ambience and craic in the Dug out bar is second to none and I personally love it.

What needs to improve is that the loyal customer needs to come first and that means better trained staff serving food and drink that I trust will come with experience assuming they learn on the job and stay. More importantly it needs a reminder to the more officious stewards that they are at football, a place where working class people used to go to enjoy their leisure time and support their team.
This year the Head Coach has on numerous occasions issued statements or mentioned in press junkets the need to create an intimidating atmosphere for the opposition by making our ground a place other teams don’t enjoy playing at.
He can be found most home games at some stage on the touchline turning to the South stand behind him and raising his arms and encouraging fans to get on their feet and vent their spleen at incorrect or unfair decisions to influence the ref that other crowds do.
The stewards don’t seem to be aligned or briefed in as all they want to do in the South stand is make notes and look daggers at anyone who doesn’t remain rooted in their seat or dares to yell anything remotely uncomplimentary towards the ref, oppo manager or diving, whinging, floppy haired internationals playing for the the other side.
Furthermore, long term Bees who have treated themselves to the expensive Dug Out upper seats after 50+ years of standing in various parts of GP and travelling week in and week out to outposts like Southport, Workington and Barrow now find themselves sat in front of oppo fans most home games who don’t seem to have read the rules and are noisy and obnoxious in an area they shouldn’t even have access to.

I don’t pin this on JV at all but he has to make sure that it is addressed.

Rant over COYBs, Surrey Elite are off to Liverpool in 30 minutes.

Good post. I should ask though that if you “don’t pin this on JV at all” who would you pin it on please?
 

Brentford Bob

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It won’t be long before someone gets a slap. Mr Coffee is quite fortunate that none of the bigger boys were/are around when he’s dishing it out.

Trouble is, it’ll be one of us that gets the blame despite months of provocation. It needs sorting directly at the time… blanket emails won’t solve the issue.
 

BEEcool

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Probably the most egregious example. This **** needs to be f***ed off
I’ve only been to the South Stand once as I’m an STH in the North but the one game I did watch there, I became aware of ‘Mr Coffee’ so wasn’t surprised to see the complaint on Twitter about him but sounds like he’s a regular offender.
 

dougieb

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The posh seats are one issue but not the only one. I had 3 villa fans sat round me discussing the merits of thier players mid game. Plenty of ooh's and aah's too. Not at the top of their lungs but loud enough to be annoying. The two seats behind and to the right must be going to members as its different people every week sometimes home fans sometimes away. I'm not sure what they can do to stop it, apart from selling the seats to STH.
 
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