Entry Issues at Forest Green Rovers Match

Joined
25 Nov 2009
Messages
113
Reaction score
64
From the legends lounge we could see a lot of people, and I mean a lot walking past at 7:35 to get to the west stand and maybe the north. Seriously, why leave it so late?
May be because the trains into K B were every Half hour both ways,so that rather dictated what time you could get to the ground.
 

GABS

Active member
Joined
17 Apr 2000
Messages
8,224
Reaction score
1,643
Con: absolute mayhem with folk walking up stairs and trying to find seats their seats eg. To turn left or right??? And those sitting down can’t help as the number is under your bum. Brentford really need to get some signage on the front of every few steps or the back of the stands just to point people in the right direction. Even the odd stencil painted on the floor would be so much better @hobbsy can this be fed back?
I've only been to the Arsenal game, but agree the steps, rows, seats need to be more clearly indicated with stencils etc as you get close to them. I've been to many a football ground so hardly a new fan and it was a tad confusing once on the steps to the side of the seats. Obviously season ticket holders will get to know their spot, but that isn't the problem as we all know.
 

Downbeat Bee

Well-known member
Joined
2 Jan 2003
Messages
11,367
Reaction score
834
Location
The Wild West
My dad's first visit to the new fortress, he couldnt believe the lack of signage outside the ground (we travelled seperately) let alone inside.

Lighting getting away from the South Stand along LR towards Kew Bridge totally inadequate.

I couldn't believe the lack of lighting getting away last night. Wouldn't be the case down a cul de sac in Kettering let alone from a Premier League ground.
 

hanworthbee

Well-known member
Joined
13 Jun 2005
Messages
28,885
Reaction score
1,085
Location
Ashford
I entered via P last night as opposed to O last game…somehow managed to miss the entrance to block 135! Prob need to start arriving earlier now as still in the old GP habits of bowling up at 1455
 

SE5Bee

Member
Joined
25 Sep 2007
Messages
378
Reaction score
250
We’re in a brand new hi-tech stadium, we’re on the foresk!n of technology there’s bound to be drawbacks!🤔😏
 

SE5Bee

Member
Joined
25 Sep 2007
Messages
378
Reaction score
250
Maybe we should have kept the old GP turnstiles!
I remember queues around the corner and being very late into to watch matches at GP. Ealing rd and New rd. 🤔

Maybe a case for a delayed start as there was no tv coverage.
 

Paul O'Brien

Active member
Joined
9 May 2001
Messages
5,280
Reaction score
597
Location
Middlesex
I got to the ground at around 7:10, walked (fairly slowly) around to entrance N and got there about 7:15. Got into the ground at 7:38. Went to the toilet, got a drink of water and went to my seat (a different one through my choice) from my season ticket place as a I wanted to see the match from lower down. Got to the seat as they were announcing Bidstrup.

So I was fine, but I did see a huge queue behind me. While waiting in the queue, I spoke to a man behind me and said "This was far easier against Arsenal". As well as the turnstile failure, what seemed to be different was the queuing. Against Arsenal, there was really only one queue for N, the one that started on the higher ground by the steps and then did a loop, sort of doubling back on itself. Last night, there seemed to be a second queue which started near P and possibly A before heading for N. Fortunately, there didn't seem to be any grumbles about people pushing in. I reckon the Bees could review the queuing direction and see if that could be better organised.

Finally, signposting... I had no problem, but the Bees should bear in mind that signs should be simple. As simple as this...if-you-hit-this-sign-you-will-hit-that-bridge.jpg
 

IslandBee

Now Off-Island Bee
Joined
29 Sep 2009
Messages
7,681
Reaction score
1,795
Location
Hampshire
I think getting there only 15 minutes before kick-off on a midweek is pushing it.

Granted it seems a few turnstiles were out of action, but your wait was not excusable. However, people have to arrive in decent time.

It had absolutely nothing to do with the time people were arriving. Did you see the length of the queues? A BFC official tried to make this excuse as well and it did not go down very well!!

I am a patient person and understand in a new ground there will be teething problems but this needs to be sorted asap.

As it turns out, however, the only thing of note I missed was FGR's goal!!! :)
 

nathanbee

Member
Joined
1 Sep 2009
Messages
796
Reaction score
580
List of issues so far:
Issue of Season Tickets - To be solved for next season.
Issue of CP Away tickets - Need to make these Digital.
Urinals in North stand overflowing - By half time at the Arsenal match and full time for the FGR match - This is a major issue.
Toilets North Stand, furthest east. Basins and hand dryers in the wrong positions. Causes a blockage in people. Very poor design.
Big technical issues with turnstiles yesterday.

Got until the 11th Sept to get some of this sorted.
 

ruislip bee

Well-known member
Joined
25 Apr 2009
Messages
24,552
Reaction score
3,348
It had absolutely nothing to do with the time people were arriving. Did you see the length of the queues? A BFC official tried to make this excuse as well and it did not go down very well!!

I am a patient person and understand in a new ground there will be teething problems but this needs to be sorted asap.

As it turns out, however, the only thing of note I missed was FGR's goal!!! :)
Yep. If they'd kept us all out until the second half we'd be saying what a fantastic performance!
 

rebus

On my final warning
Joined
7 Apr 2000
Messages
28,616
Reaction score
6,407
Location
Leytonstone / Ilford
It had absolutely nothing to do with the time people were arriving. Did you see the length of the queues? A BFC official tried to make this excuse as well and it did not go down very well!!

I am a patient person and understand in a new ground there will be teething problems but this needs to be sorted asap.

As it turns out, however, the only thing of note I missed was FGR's goal!!! :)
If you arrive later for the game, there is a chance you’ll miss kick-off. Therefore it has everything to do with the time people arrive.

There are teething issues and it will get sorted out.
 

BigMarv

Member
Joined
8 Feb 2014
Messages
177
Reaction score
115
Location
Brentford
It had absolutely nothing to do with the time people were arriving. Did you see the length of the queues? A BFC official tried to make this excuse as well and it did not go down very well!!

I am a patient person and understand in a new ground there will be teething problems but this needs to be sorted asap.

As it turns out, however, the only thing of note I missed was FGR's goal!!! :)
Brentford do like apportioning blame elsewhere. It seems to be a culture within the club, certainly amongst the non-playing side.
 

IslandBee

Now Off-Island Bee
Joined
29 Sep 2009
Messages
7,681
Reaction score
1,795
Location
Hampshire
Just a final note on this - the problem could have eased considerably by some decent stewarding and communication. The former was needed to manage the queue, to make sure people joined it in the right place. And most people would have felt a lot better if they had been told what was going on and that everything was being done to sort it out
 

IslandBee

Now Off-Island Bee
Joined
29 Sep 2009
Messages
7,681
Reaction score
1,795
Location
Hampshire
If you arrive later for the game, there is a chance you’ll miss kick-off. Therefore it has everything to do with the time people arrive.

There are teething issues and it will get sorted out.

Sorry mate but that has very, very little to do with what happened last night. If the club uses that excuse it will be pretty shameful tbh. An apology and an indication of what is being done would be nice.
 

rebus

On my final warning
Joined
7 Apr 2000
Messages
28,616
Reaction score
6,407
Location
Leytonstone / Ilford
Sorry mate but that has very, very little to do with what happened last night. If the club uses that excuse it will be pretty shameful tbh. An apology and an indication of what is being done would be nice.
No one is using that as an excuse but if you can there earlier rather than later, it means less hassle. I’m sure the club will provide an explanation.
 

Ace Face

Well-known member
Joined
17 Jan 2001
Messages
14,879
Reaction score
953
What was the crowd last night?

Lots of problems last night, from merchandise selling to refreshments running out to long queues. My only concern is that the problem may be due to lack of space, which is not as easily rectified as changing processes.
 

jlove

Well-known member
Joined
17 Dec 2002
Messages
36,599
Reaction score
4,159
Location
Vaison-la-Romaine
Our 3 'print at home' tickets failed to gain us entry, so had to get reprints at the Box Office in old-fashioned style with a bar code rather than QR. Making that trip, it seemed to me that there were many newcomers milling around with no idea of where to go and what to do, which I doubt will be the case for PL matches after the first few games. Add in the systemic failures and there was chaos.
 

maconleary

Member
Joined
11 Mar 2017
Messages
102
Reaction score
79
Toilets North Stand, furthest east. Basins and hand dryers in the wrong positions. Causes a blockage in people. Very poor design.
Yes, that's so weird. Perfect if the intention is for you to use the toilets, then dry your hands before washing them, finally heading back to your seat with dripping wet hands.
 

JVT4000

Member
Joined
16 Sep 2003
Messages
441
Reaction score
32
There's always going to be teething issues and people getting used to it, but aside from the entry issues, the wayfinding design is appalling in the West stand considering it's a bright, modern stadium and there seems to have been a lot of thought and effort put into other areas.

Signage/type angled and at small sizes on perforated metal staircases. The mystery of how to access W135 – it's like trying to access platform 9 3/4 at Kings Cross. Loads of people loitering trying to find the staircase. We now do it by memory rather than any indicators in the ground and the poor signage to seats isn't great.
 

SE5Bee

Member
Joined
25 Sep 2007
Messages
378
Reaction score
250
Yes, that's so weird. Perfect if the intention is for you to use the toilets, then dry your hands before washing them, finally heading back to your seat with dripping wet hands.
Quality of Brentford fans aim precede them. Perhaps we need another set of driers for after the hands are washed 😏
 

Sultan

Active member
Joined
19 Mar 2001
Messages
8,232
Reaction score
920
Location
Staines
Still saw no merchandise, really upset that I could't also purchase the traditional half and half scarf. No programmes on sale outside North stand at 7.30. Gained access in an instance at North Stand turnstiles, no problem there for me.
 

birdy67

Member
Joined
23 Jul 2008
Messages
249
Reaction score
143
Location
Caterham
One last issue that's already been mentioned a couple of times was people standing in the West stand. I totally accept that that's been agreed by the club for the far right hand side of the stand and have no issues with it at all. But last night there were people displaced and sitting in seats they won't usually sit in. In front of us were two Scottish lads who from kick off insisted that they were in the west stand and had a right to stand. This was on the left side of the stand as you face the pitch and about 2/3rds back. Behind us was a family with 3 young kids who could see nothing as these dickheads refused to sit. We moved to some empty seats but then everyone arrived late en-masse and we went back to our original seats.

Luckily the knobheads in front of us by this point had decided to sit as they were getting it in the neck from loads of people behind them. He still make a snide comment to me at one point and if I hadn't had my young nephew with me he would have been laying down rather than sitting down for the remainder of the match.

I just think in a situation like last night people need to have some common courtesy for their fellow fans. And FFS if that really is your season ticket seat like you claimed then maybe request it be moved to where everyone else stands so you don't stand out like the massive ***** you are!
 

Hullbee

Well-known member
Joined
5 Apr 2005
Messages
16,351
Reaction score
709
Location
Trotta Terrace
Just wondering has anybody been ejected yet and will they get a plague as the first in the new stadium?
 

Ejvind

Member
Joined
11 Sep 2018
Messages
82
Reaction score
70
And FFS if that really is your season ticket seat like you claimed then maybe request it be moved to where everyone else stands so you don't stand out like the massive ***** you are!

I will say I was told by the ticketing office that I couldn't have my season ticket moved at all just before the start of the season. Not that that makes the rest of it alright, just making a note.
 

birdy67

Member
Joined
23 Jul 2008
Messages
249
Reaction score
143
Location
Caterham
I will say I was told by the ticketing office that I couldn't have my season ticket moved at all just before the start of the season. Not that that makes the rest of it alright, just making a note.
Fair enough.....I suspect that that wasn't his actual season ticket seat mate tbh. I think he was trying to be clever with me but realised fairly quickly that I wasn't going to back down. I'm sure that he'll be back in the correct part of the stand for the Brighton game and can continue standing. Personally I would have happily stood all game but that would have meant me blocking the view of 3 kids under 10 behind us which I wasn't prepared to do.
 

Ejvind

Member
Joined
11 Sep 2018
Messages
82
Reaction score
70
Personally I would have happily stood all game but that would have meant me blocking the view of 3 kids under 10 behind us which I wasn't prepared to do.

Yeah that's completely fair. I block everyone's view when I stand, kids or adults, which is why I chose the back row specifically! Always feel a bit guilty at away games cos of it.
 

Banana

Supergrass
Joined
7 Apr 2000
Messages
81,414
Reaction score
15,108
Location
London
One last issue that's already been mentioned a couple of times was people standing in the West stand. I totally accept that that's been agreed by the club for the far right hand side of the stand and have no issues with it at all.
The whole of the West Stand was standing throughout for Arsenal. And I expect it to be the same for all matches.

It was never agreed for just the "far right hand side of the stand" to stand, and for no-one else too. Where are you getting that from please?
 

BFC1997

Well-known member
Joined
12 Feb 2011
Messages
10,405
Reaction score
3,563
Location
Osterley
One last issue that's already been mentioned a couple of times was people standing in the West stand. I totally accept that that's been agreed by the club for the far right hand side of the stand and have no issues with it at all. But last night there were people displaced and sitting in seats they won't usually sit in. In front of us were two Scottish lads who from kick off insisted that they were in the west stand and had a right to stand. This was on the left side of the stand as you face the pitch and about 2/3rds back. Behind us was a family with 3 young kids who could see nothing as these dickheads refused to sit. We moved to some empty seats but then everyone arrived late en-masse and we went back to our original seats.

Luckily the knobheads in front of us by this point had decided to sit as they were getting it in the neck from loads of people behind them. He still make a snide comment to me at one point and if I hadn't had my young nephew with me he would have been laying down rather than sitting down for the remainder of the match.

I just think in a situation like last night people need to have some common courtesy for their fellow fans. And FFS if that really is your season ticket seat like you claimed then maybe request it be moved to where everyone else stands so you don't stand out like the massive ***** you are!
Repeatedly people have been told not to buy a ticket anywhere in the West Stand if they don’t want to stand.
 

Ashford Bees

Active member
Joined
17 May 2000
Messages
4,111
Reaction score
972
Location
Ashford
First time in the north stand last night. Seats were good, row 13 on the halfway line. Took a good 20 minutes or so to get into gate K, queues were a lot longer than anything experienced at GP.

impressed with the refreshments selection for the kids in our group….much more choice than S106!,

North stand urinals overflowing at the end of the game and will need sorting.

On the basis of last nights visit, I’m happy with my seat in S106, but will give the West Stand and Dugout a try in future cup games.

Any reason why North Stand / West stand “intersection” can’t be opened up to allow meeting up with mates at half tIme?
 

birdy67

Member
Joined
23 Jul 2008
Messages
249
Reaction score
143
Location
Caterham
The whole of the West Stand was standing throughout for Arsenal. And I expect it to be the same for all matches.

It was never agreed for just the "far right hand side of the stand" to stand, and for no-one else too. Where are you getting that from please?
No idea. My bad if it's incorrect. Possibly I just assumed as it's just that side of the stand that seems to be standing constantly although I'm sure there was a conversation on the West Stand Alliance thread some time ago about which section would be predominantly standing.

I was in the East stand for the Arsenal game so hadn't realised everyone stood across the whole stand. My points remain about this knobhead though....it's just common courtesy when people are in that stand due to not being able to sit in their regular seats.
 

romt

Member
Joined
7 Nov 2014
Messages
200
Reaction score
5
Location
Oxford
One last issue that's already been mentioned a couple of times was people standing in the West stand. I totally accept that that's been agreed by the club for the far right hand side of the stand and have no issues with it at all. But last night there were people displaced and sitting in seats they won't usually sit in. In front of us were two Scottish lads who from kick off insisted that they were in the west stand and had a right to stand. This was on the left side of the stand as you face the pitch and about 2/3rds back. Behind us was a family with 3 young kids who could see nothing as these dickheads refused to sit. We moved to some empty seats but then everyone arrived late en-masse and we went back to our original seats.

Luckily the knobheads in front of us by this point had decided to sit as they were getting it in the neck from loads of people behind them. He still make a snide comment to me at one point and if I hadn't had my young nephew with me he would have been laying down rather than sitting down for the remainder of the match.

I just think in a situation like last night people need to have some common courtesy for their fellow fans. And FFS if that really is your season ticket seat like you claimed then maybe request it be moved to where everyone else stands so you don't stand out like the massive ***** you are!
Were you there for the Arsenal game? Everyone stood up and no issues. The west stand has long been advertised as the home end with the strong implication of standing.
The issue wasn't with people standing it's with the club not reserving season ticket holders seats (I know why don't need that explaining) meaning that people weren't able to sit/stand with their usual groups and people buying tickets there not being aware that standing will be the norm.
 

JVT4000

Member
Joined
16 Sep 2003
Messages
441
Reaction score
32
No idea. My bad if it's incorrect. Possibly I just assumed as it's just that side of the stand that seems to be standing constantly although I'm sure there was a conversation on the West Stand Alliance thread some time ago about which section would be predominantly standing.

I was in the East stand for the Arsenal game so hadn't realised everyone stood across the whole stand. My points remain about this knobhead though....it's just common courtesy when people are in that stand due to not being able to sit in their regular seats.
I'm not too fussed either way, but I had the impression the upper part of the west stand would be for people wanting to stand, and not so much the lower. For season tickets, I think there were some people who preferred to sit in New Road in the past, who went for West stand lower as they couldn't get great seats in the North stand unless they were right at the front or next to the away support.
 

birdy67

Member
Joined
23 Jul 2008
Messages
249
Reaction score
143
Location
Caterham
Were you there for the Arsenal game? Everyone stood up and no issues. The west stand has long been advertised as the home end with the strong implication of standing.
The issue wasn't with people standing it's with the club not reserving season ticket holders seats (I know why don't need that explaining) meaning that people weren't able to sit/stand with their usual groups and people buying tickets there not being aware that standing will be the norm.
Yes mate, East stand.
 

moribee

moribee
Joined
6 Apr 2000
Messages
7,741
Reaction score
729
Location
East Colnbrook
Me to, completely different atmosphere in the North Stand friendly and homely, pleased I am not the only one who wants to move from S106. one gripe I think the the flood lights need a slight adjustment as they shine into your eyes sitting in the North Stand.
Floodlights are a pain. But down to my own eye probs I presumed
 

Hippobee

Active member
Joined
18 Feb 2021
Messages
1,258
Reaction score
1,945
Location
Farnborough
Repeatedly people have been told not to buy a ticket anywhere in the West Stand if they don’t want to stand.
That might be the implication on here and between fans. I would be really interested to know where BFC state or even imply that you should expect to stand if you are in West. It's fine if people are all STs together and know they will all stand, but that wasn't the case last night.

As has been posted elsewhere, it would have been a different 'audience' last and it's not on to block people's view throughout the game, whether they are 'occasional' fans or not. I was at the back of West (it was practically impossible to buy a seat anywhere else on Friday). There was plenty of standing up for goalmouth action and celebrating, as you'd expect, but people were generally sensible and sat down otherwise. I would not have been pleased to have my view blocked for the entire game and there were a lot of youngsters around me who would have seen even less, if that were the case. To my right, quite a few were stood throughout, although they were all near the back.
 

Voice from the Braemar

Well-known member
Joined
25 Jan 2001
Messages
20,882
Reaction score
2,902
Location
finest Surrey
was there really 12,371 at the game ?? if thats the case, thats a pretty fantastic crowd for a 2nd round game v league 2 opposition and probably one of the highest of the night ?

im truly shocked as expected 7k tops !!!

we are officially Big Time thesedays lol
 

BFC1997

Well-known member
Joined
12 Feb 2011
Messages
10,405
Reaction score
3,563
Location
Osterley
That might be the implication on here and between fans. I would be really interested to know where BFC state or even imply that you should expect to stand if you are in West. It's fine if people are all STs together and know they will all stand, but that wasn't the case last night.

As has been posted elsewhere, it would have been a different 'audience' last and it's not on to block people's view throughout the game, whether they are 'occasional' fans or not. I was at the back of West (it was practically impossible to buy a seat anywhere else on Friday). There was plenty of standing up for goalmouth action and celebrating, as you'd expect, but people were generally sensible and sat down otherwise. I would not have been pleased to have my view blocked for the entire game and there were a lot of youngsters around me who would have seen even less, if that were the case. To my right, quite a few were stood throughout, although they were all near the back.
The club hasn’t explicitly stated the West Stand is for standing yet because they’re not allowed to.

They have hinted at it where possible, e.g referencing possible conversion to safe standing etc subject to legislation during the ST sales process and recommending those uncomfortable with standing to buy elsewhere.

For yesterday you’ve just bought a ticket where one was available, and that’s fine. But if every cup game is going to be sold like this there are going to be massive problems. We must not have “sitters” at the back of the West Stand regularly.
 

aslan

Active member
Joined
10 Sep 2020
Messages
1,253
Reaction score
1,336
West Stand; I got there at about 7:05ish, and the queue too no more than 5 minutes.

Given the issue of STHs being displaced I waited until just gone kick-off to move along with friends to some empty seats at the back of the stand (in the WSA bit). We’d otherwise have all been spread out away from each other and seated further down (potentially obstructing people’s views by standing as we do normally).

At about 20 minutes into the game suddenly loads of fans started pouring in and a group (definitely not usually seated in this section) came up and turfed us out. Not massively ideal.

Others I know had similar experiences, or were made by stewards to sit down, or were separated from mates etc. and had to sit on their own.

Can’t be allocating tickets this way again! At least not in the West Stand. But was not helped by so many people coming in 20 mins late
Sorry but your issue is that you moved to seats you didn't buy, and then the people who bought them asked you to move when they eventually got into the ground?
The "otherwise we'd all be spread out" is problem yous could've solved when buying the tickets too. None of this is stewarding issues at all.
 

BFC1997

Well-known member
Joined
12 Feb 2011
Messages
10,405
Reaction score
3,563
Location
Osterley
Sorry but your issue is that you moved to seats you didn't buy, and then the people who bought them asked you to move when they eventually got into the ground?
The "otherwise we'd all be spread out" is problem yous could've solved when buying the tickets too. None of this is stewarding issues at all.
No no, my issues are that;

a) WSA area tickets were not held for STHs in this area

b) the club messed up and so many people only arrived into ground 20 mins after kick off

Never said anything about the stewarding
 
Top Bottom