Entry Issues at Forest Green Rovers Match

Banana

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I guess for cup games the warning that West standers will stand is harder to get out while not distorting early ticket sales to other sides of the ground and ending up with the most marginal fans (and hence likely the ones least inclined to stand) only having West stand tickets to choose from.
and the WSA area wasn't released until a few days after the STHer sales period.
 

Sandhurst Bee

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Last night was my second visit to the Stadium (after attending the Valencia game), and therefore my first 'under the lights'. I arrived at the stadium around 19:25 and had entry L on our tickets. The queue to get in was 'disorganised' at best. Admittedly we could and maybe should have arrived earlier, and 'fan behaviour' clearly plays a part in the overall situation. One steward began to queue us for Gate L pointing away from the stadium next to the stairwell before doubling back. The problem with this was fans then came down the stairs and just merged into our queue meaning we effectively didnt move. Once we did progress, (after fans had given up on the queue realising those coming down the steps were inadvertantly 'pushing in'), we moved in waves as some fans were ushered around to the disabled pass gate that was part of Gate L. This however then just caused a bit of a 'bundle' at the gate itself with fans now coming from 2 directions. As others have said, and has been reported, once we did reach the front, it was evident at least one scanner wasnt working, which the steward said was 'broke', but clearly hadnt downloaded info as reported in the thread.

In terms of the scanners themselves I can perhaps shed a bit of light (theres a pun in that when you read below), on how I saw the situation from my experience of dealing with entry systems. Indeed I should add it could well be wrong and I have no direct knowledge or involvement in the set up currently in place at BFC.

A number of fans in the queue was showing tickets on phones, which isn't a problem in itself and is advised in the comms from the club as fine, however this slows up the process as the fan scrolls through the multiple ticket and then zooms in if required etc. This naturally takes a bit longer than just showing individual season cards which would make up the majority of a 'normal' league game. Another factor on mobile tickets that I have come across in my experience is some entry systems, (and I can't vouch for the one at BFC, so admit this may not be relevant), require the phone to be set to full brightness in order to read the barcode. You will find that some clubs that have mobile/digital tickets in app etc automatically adjust the phone to full brightness to conquor this. At BFC last night people had been waiting in the queue with the ticket open meaning screens had 'dimmed' thus makes it more difficult to read. As I say I cant vouch for the entry system at BFC but did notice at least 2 people in front of me, that after trying the scan with no joy touched there screen to zoom in/out thus brightening the phone and it then subsequrently scanned. Equally not everyone (myself included) have their phones on full brightness even when touched, so this MAY once again slow up trying to scan each digital ticket.

In terms of P@H not scanning smoothly, my own p@h took a little while to scan. Once again this could be down to brightness around the scanners. Paper can be 'duller' than a season card which are generally a glossy plastic and therefore more reflective of the light generated by the scanner. With the paper not being 'as' reflective and therefore as bright it can be harder to read. I wonder if the lighting around the scanners themselves can have a impact. Especially in the North stand when the stand itself overhangs the outside a bit thus making it a bit duller.

Its evident from the info Banana had that the problems last night were not solely down to lighting, and certain turnstiles not downloading obviously played a large factor, as did it being an evening game where fans always turn up later due to work etc, as well as more supporters having multiple tickets on a phone rather than just indivdual cards. Yes the Arsenal game was also a evening fixture but i suspect the excitement of the 1st game in the PL meant fans arrived earlier etc. It all last night effectively led to the 'perfect storm', which could and possible should have eased at least by some system checks during the day, hopefully meaning more turnstiles would have been active. As it happens I was also in that area of the ground for the Valencia game where I noticed that once again there was some config and adjustments being made to the scanners minutes before gates opened. As others have said, unfortunately, with all new systems there will be 'teething problems', the annoyance last night from my angle came from the fact certain factors could and should have been identified prior to the evening, and moreso the lack of direction outside the stadium.

Anyway as I say thats just some observations I had, and they could, and may be, massively incorrect and mis-placed.
The point about phone screen brightness is a real possibility. I go to Minnesota to watch NFL games and the ticketing there is all digital and no paper tickets. There they say to have your phone screen at full brightness to ensure it scans properly
 

N5022N122

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Whilst regular s know about west stand etiquette I hope it's clear when purchasing tickets for cup games etc the expectation of likely needing to stand.
 

GP200

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Just wondering has anybody been ejected yet and will they get a plague as the first in the new stadium?
.............yep............couple of fellas behind me.............totally expected given their poor dress sense.................
 

hanworthbee

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The point about phone screen brightness is a real possibility. I go to Minnesota to watch NFL games and the ticketing there is all digital and no paper tickets. There they say to have your phone screen at full brightness to ensure it scans properly
I've never once said to someone in my job can you put your phone at full brightness to scan your ticket !
 

1889

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............it really is that simple..............
It’s really isn’t that simple, if a large percentage of people haven’t been told that the west stand is a standing area & it isn’t made clear by the club when buying tickets 🤔
 

Hullbee

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Dunno about a plague but it’ll be a long time before we’ll be seeing the guy who ran on the pitch after Nørgaard’s goal against the Arse

Ok maybe save the plague for a classic ejection….

Like throwing a ball back onto the pitch with a little to much force

For daring to bring a packet of crisps into the ground
 

StevieSteve

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Yep. It worked well last night at J when I was there 7.15 - 7.30 ish. Big queue built up for J and a young Male steward suddenly put an arm through though queue and redirected to the gate before. Don't know if it was his own initiative or under instruction but it worked - well for us not sure for those behind!
Happened to me too.

Did ask him how many people behind me he thought would be pissed off, but unless they were inwardly seething, seemingly none
 

Isleworth_Bee

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Well you weren't expecting it to be the club's fault were you?
Never is. Blaming the access company now.

Shambles shambles shambles.

Glad i couldnt make it.
 

Deanos196

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Update when we receive info from our access control partner,we won’t hear a thing
 

GP200

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I've decided to move into one of the new flats just in case. Mortgage pending.
............have purchased one that has a view of the whole pitch...........sent my season ticket back..................
 

Hippobee

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Have they outlined how early one is supposed to arrive at games?
In the Code of Conduct (amongst other things) it states,

"Plan your journey in advance to arrive in good time to go through all the necessary entry procedures - the stadium will open one and a half hours before kick-off in general admission areas and fans should arrive no later than 30 minutes before kick-off."

 

aslan

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In the Code of Conduct (amongst other things) it states,

"Plan your journey in advance to arrive in good time to go through all the necessary entry procedures - the stadium will open one and a half hours before kick-off in general admission areas and fans should arrive no later than 30 minutes before kick-off."

All tickets this season have mentioned turnstiles opening 2hrs before KO and premium areas 2.5hrs before.
No clue which is right myself, but more crossed wires
 

Silly Hat

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It was annoying but wasn't the end of the world. What happened on the pitch was well worth it.

Hi Jon, great you’ve popped along again. Am I right in assuming the user manuals for the new turnstiles were posted to Brentford using Royal Mail, so it’s actually their fault really? 🤓
 

Hippobee

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All tickets this season have mentioned turnstiles opening 2hrs before KO and premium areas 2.5hrs before.
No clue which is right myself, but more crossed wires
Funny you should say that about crossed wires, as when I was looking at the BFC website & ground regulations yesterday, there are at least two references in there to 'EFL regulations', which they haven't updated. These may or may not be the same as EPL. However, I'll copy below rule 13 for others to 'discuss'!!

13. "Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground."
 

Banana

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Funny you should say that about crossed wires, as when I was looking at the BFC website & ground regulations yesterday, there are at least two references in there to 'EFL regulations', which they haven't updated. These may or may not be the same as EPL. However, I'll copy below rule 13 for others to 'discuss'!!

13. "Nobody may stand in any seating area whilst play is in progress. Persistent standing in seated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground."
The whole website is riddled with errors. It is being addressed, by paying for a new one!
 

TW3Bee

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.............yep............couple of fellas behind me.............totally expected given their poor dress sense.................
What were they wearing QPR shirts?
 

Mike

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When season tickets were purchased, it was made clear that those who did not wish to be obstructed by standing had the choice of purchasing in the North, South and East stands.
I’m in the North stand. It’s not a question of people standing throughout the game, rather when we get the ball near the opponents goal, people jumping up and obscuring others view.
 

SE5Bee

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When season tickets were purchased, it was made clear that those who did not wish to be obstructed by standing had the choice of purchasing in the North, South and East stands.
I didn’t see that announcement from the club has anyone got a copy of it to post on here.

From what I remember it’s was something along the lines. If rail seating is approved as safe, the west stand would be converted and would become all standing.

Until that time the club accepted that some supporters would stand and those supporters would be directed to the back few rows of the west stand (WSA).

My wife is not so tall that she see over someone 6 ft tall so based on the information given we chose our seat in front row of upper tier, knowing that when rail seating is installed the wife will still have a great view.

Tin hat is on as I’m playing a bit of a devils advocate as standing doesn’t affect us. I just don’t remember the club ever saying what is being posted on here regarding standing. 😙🤔😏
 

wanderer paul

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I didn’t see that announcement from the club has anyone got a copy of it to post on here.

From what I remember it’s was something along the lines. If rail seating is approved as safe, the west stand would be converted and would become all standing.

Until that time the club accepted that some supporters would stand and those supporters would be directed to the back few rows of the west stand (WSA).

My wife is not so tall that she see over someone 6 ft tall so based on the information given we chose our seat in front row of upper tier, knowing that when rail seating is installed the wife will still have a great view.

Tin hat is on as I’m playing a bit of a devils advocate as standing doesn’t affect us. I just don’t remember the club ever saying what is being posted on here regarding standing. 😙🤔😏

The Club won’t say anything re standing as the stadium is all seater.

However, when STs were being ordered at the reservation centre, the advice given was for those who had stood in Ealing Road and wanted to unofficially stand in the new ground to purchase in the West Stand. Those who wanted to sit should purchase in the East Stand or North Stand - that’s if you hadn’t wanted to upgrade to Premium or Dug-Out in South Stand.

The WSA was “formed” and the back 10 rows or so given to those who wished to be a bit noisier.

We chose our seats in the lower level but at the back as we wouldn’t be impeding anyone if we stood, which is what we do.

Rail seating is expected to be installed in the upper section of West Stand first - from what I remember being told - then the lower section.

If your seats are at the front of the upper section then your view shouldn’t be impeded at all by anyone standing…. 🤷‍♂️
 

Shamrock_Bee

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Were you there for the Arsenal game? Everyone stood up and no issues. The west stand has long been advertised as the home end with the strong implication of standing.
The issue wasn't with people standing it's with the club not reserving season ticket holders seats (I know why don't need that explaining) meaning that people weren't able to sit/stand with their usual groups and people buying tickets there not being aware that standing will be the norm.

I understand the ethos of the West stand and don't want to be awkward. However comments about "being in the West Stand so therefore having a right to stand" isn't totally accurate as a poster said above about two lads standing.

The club have sold a "seat" or will sell seats, it isn't as yet safe standing they've sold. If a group of ST holders or a crowd around each other stand like the majority did at Arsenal and stewards, club and everybody is happy then it isn't an issue in my opinion although I'm guessing regulations would be considered in this.

If one ticket buyer cannot stand throughout, can't see the match or have young kids etc then they are in the right if they ask the person to sit down even if this is amongst a group of ST holders put together.

I was in the West for Arsenal and stood at different times but the row of seats around me clearly didn't want to persistently stand so I didn't as I knew they'd be in the right to ask me to sit down.

I think what the club can do to solve this is work towards safe standing sections in the West and sell tickets clearly outlining what is being sold. To be fair they did say when buying in the West it is most likely if safe standig were to come in it would be the West but as things stand it is still all seater.
 
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Sandybee

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It’s really isn’t that simple, if a large percentage of people haven’t been told that the west stand is a standing area & it isn’t made clear by the club when buying tickets 🤔
I wasn’t told this either. I went to my virtual seat interview, and I specifically asked the measurement of the drop between rows, and a senior person was called over who said it was half a metre. That’s quite a drop with no safe standing, and no crush barriers.
 

hobbsy

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I didn’t see that announcement from the club has anyone got a copy of it to post on here.

From what I remember it’s was something along the lines. If rail seating is approved as safe, the west stand would be converted and would become all standing.

Until that time the club accepted that some supporters would stand and those supporters would be directed to the back few rows of the west stand (WSA).

My wife is not so tall that she see over someone 6 ft tall so based on the information given we chose our seat in front row of upper tier, knowing that when rail seating is installed the wife will still have a great view.

Tin hat is on as I’m playing a bit of a devils advocate as standing doesn’t affect us. I just don’t remember the club ever saying what is being posted on here regarding standing. 😙🤔😏

The club could never put it in an official statement but staff on the reservation centre, BIAS and the other groups made it very clear.


IF YOU WANT TO SIT to watch the match, in the short or the long term, buy your ticket in one of the other three stands. This reduces the likelihood of someone standing in front of you ‘unofficially’ in the short term, and reduces the risk of you needing to move to continue to sit if part or all of the stand is converted to standing at a later date.

 

SE5Bee

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The club could never put it in an official statement but staff on the reservation centre, BIAS and the other groups made it very clear.




Thanks for the reply.

Even the BIAS document says you are more likely to be able to stand towards the back of the west stand. Implying less likely in other areas.

It seems that a possibility to stand at the back has been interpreted to mean everyone can stand in the west stand.

My understanding is the bit that is “future” is if safe standing is agreed.

As I said I did my due diligence and worked out where would be a good spot my not so tall wife would alway get a view, even when safe standing comes. The Arsenal had proven that the choice was good.

I like standing my first game was in uncovered Ealing road and my last was in Ealing road. At least we could shuffle around there to get a view for mrs, in allocated seat that is not possible. So some will not be happy if people are standing, we often struggled at away games
and seldom go now.

Most people would have taken what the club said officially as leading factor in choosing their seat. Which if my memory serves me right was sitting would be enforced, with a bit of leniency at the back.
🤔
 

hanworthbee

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Tbf to the club if everyone like me rocks up at 1930 for a 1945 ko then I can't really complain about being in a massive queue even if all the gates are working..although I just squeezed in near the front.
 

SE5Bee

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The Club won’t say anything re standing as the stadium is all seater.

However, when STs were being ordered at the reservation centre, the advice given was for those who had stood in Ealing Road and wanted to unofficially stand in the new ground to purchase in the West Stand. Those who wanted to sit should purchase in the East Stand or North Stand - that’s if you hadn’t wanted to upgrade to Premium or Dug-Out in South Stand.

The WSA was “formed” and the back 10 rows or so given to those who wished to be a bit noisier.

We chose our seats in the lower level but at the back as we wouldn’t be impeding anyone if we stood, which is what we do.

Rail seating is expected to be installed in the upper section of West Stand first - from what I remember being told - then the lower section.

If your seats are at the front of the upper section then your view shouldn’t be impeded at all by anyone standing…. 🤷‍♂️
Absolutely does not affect my seat they are brilliant. My post was more of balance with everyone saying you can stand anywhere in west. Which I don’t think is the case. 🤔
 
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For what it's worth there is no entrance O - either it isn't built at this point, or is kept closed with no signage on it (or my eyes need testing).
The three entrances to the west stand are M, N and P - with P on the right hand side, nearest to Lionel Road, and M and N on the back in the car park.
Traditionally Jay Bee in engineering you don’t use ‘O’ or ‘I’ because it gets confused with 0 and 1.
Goes back to the days of drawing boards and manual draughting.
BS 1650 from memory.
 
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