Ticket Exchange Everton (H) Spares/Wants

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Banana

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I’ve just phoned the club and found out that they won’t allow you via the ticket exchange online to put your seat in certain areas up for sale if you can’t use it for a match.

Apparently this applies to all premium seating areas, so not sure which areas are included in that, probably the Orchard, Railway, and Legends.
Dug Out area?
Interesting. Did you ask why they don't permit PSHers to list on the Exchange?
 

Oceanbee

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Interesting. Did you ask why they don't permit PSHers to list on the Exchange?

Yes. The guy I spoke to went away and asked someone else for confirmation. Came back and said that premium seats are not allowed to be put on the exchange.

All he could do was to send me a print out copy of the ticket, which I could have done any way from my ticket account.

So that means if I am an unscrupulous character, I could sell that print out, not via a legitimate means, but for any price to anyone for a top game.

I have enough self respect not to do that.

But it is so annoying that trying to go through a legitimate way via the club of selling a ticket for a game is blocked out.

Another thing, along with the catering, that makes me feel this is turning into something other than the Brentford I know and have supported for many decades.

So why is it if I have a seat in the North Stand, I can put it on the exchange, but not in the South Stand premium areas.
Plus, I’ve also noticed that according to the website that Even though I hold season tickets that I’m not allowed to buy another ticket on the exchange.

Where have all these mysterious restrictions come from, and who do you complain to, as it seems that long term dedicated season ticket holders are being denied the exchange transaction, that another ‘Johnny come lately’ can purchase just for only one match.

Stuff seems to be coming out of the woodwork, that either illustrates that the ticket organisation is a shambles, or long term fans are being penalised.
 

BFC1997

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Based on that @Oceanbee it sounds like they have a similar restriction on putting tickets in the WSA area of the West Stand up on the exchange.

I’ll have to sell my seat for the game “off the books” by the sounds of things.
 
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Plus, I’ve also noticed that according to the website that Even though I hold season tickets that I’m not allowed to buy another ticket on the exchange.
That is correct. The Exchange is for STHers to sell their tickets to Members.
 
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Based on that @Oceanbee it sounds like they have a similar restriction on putting tickets in the WSA area of the West Stand up on the exchange.

I’ll have to sell my seat for the game “off the books” by the sounds of things.
Ah I think that could be unintentional. The WSA area was on a different "manifest" for ticket sales.
 

BFC1997

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Ah I think that could be unintentional. The WSA area was on a different "manifest" for ticket sales.
Yes I expect you’re right. There was a similar issue overlap when selling League Cup tickets IIRC
 
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Yes I expect you’re right. There was a similar issue overlap when selling League Cup tickets IIRC
Indeed. Anyway, we've asked the club and will see what they come back with.
 

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Still on the lookout for 1 kids ticket in the west stand if anyone can help? Happy to pay for an adult ticket if anyone has a spare! Cheers
 

Oceanbee

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That is correct. The Exchange is for STHers to sell their tickets to Members.

But not allowed for long-standing STH’s to sell their tickets, who’ve bought a premium season ticket at extra cost.

Discrimination between STH’s - not sure that’s even legal, but possibly a Fulham idea!
 
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But not allowed for long-standing STH’s to sell their tickets, who’ve bought a premium season ticket at extra cost.

Discrimination between STH’s - not sure that’s even legal, but possibly a Fulham idea!
The response from the club says that you can contact the Premium Services team to resell your tickets. I'm not sure that this is a satisfactory answer and have asked for more details...
 

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The response from the club says that you can contact the Premium Services team to resell your tickets. I'm not sure that this is a satisfactory answer and have asked for more details...

Just spent some time going through this evening the ‘small print’ I signed up to when purchasing my so called premium seat.

Here are the relevant paragraphs -

"Use of Your Season Ticket

3.1 Season Tickets are issued for your sole use and except as provided by clause 3.2 below you shall not offer to resell, resell, assign or transfer or lend the Season Ticket or the benefit of it to any other person. In particular, you may not offer your Season Ticket as a prize in a promotion or competition or as part of a hospitality package without the express written permission of the Club.

3.2 You may transfer the Season Ticket through the Club’s official Ticket Exchange or to a Guest provided that resale or transfer to a Guest will only be permitted in respect of an individual Match and in consideration of no payment over the face value of a ticket for that Match. You must inform any Guest that the Terms and Conditions of Entry and Ground Regulations apply to each Guest. In particular you must not transfer a ticket to a Guest who is a supporter of a visiting Club. "

Absolutely nothing there that says my premium seat cannot be offered up on the ticket exchange.

So it seems that the club are inventing discriminatory rules, compared with other STH’s that were not in my contract of purchase.
That smacks of being illegal!

I feel a strongly worded email to Jon Varney is about to come from me.

Seems like premium seat pricing, but very unpremium customer service!
 

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I suspect the issue is that Premium Seats and WSA seats are classified in the system as non-GA and the inability to place these tickets on the exchange is an unintended consequence of that. As was the case when these tickets were unavailable in the first tranche of sales for the League Cup game vs FGR, displacing quite a few STHs who had mistakenly thought their seats had been purchased by others.

In the case of the WSA seats, the club wasn’t even aware this was an issue until it was pointed out to them in that case, and they haven’t foreseen this issue either. However the club obviously ARE aware of the issues in the case of premium seats as they specifically said these tickets wouldn’t be available in the first tranche of FGR ticket sales and are asking affected individuals to contact the club directly to put tickets up for resale rather than use the exchange. Any other reasons given for that are probably just an excuse for this quirk of how the system has been configured rather than some intentional ploy to introduce discriminatory rules for PSHs.
 

abellbee

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Seems like premium seat pricing, but very unpremium customer service!

You are correct in that, I am in premium & enquired if I could buy a ticket for a friend under my name & act as guarantor anywhere in the ground who can prove membership but has less than 500 Tap points due to living away & only visiting when down to see family. I was told that as I was a premium seat holder I couldn't buy general admission tickets as I wasn't a member. I said for £40.00 I'd become a member only for them to tell me I would need a new account & couldn't use any of my 4,400 Tap points so I would have an account with 0 Taps. Their only suggestion was I pay £125.00 & they will find him a seat in premium. (no guarantee it would even be close to my seat) Not impressed at all, My original thought was to buy 2 GA tickets so we could be together & offer my premium seat to someone on exchange but I can't do that either.
 

Silly Hat

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Stuff seems to be coming out of the woodwork, that either illustrates that the ticket organisation is a shambles, or long term fans are being penalised.

With respect, our ticket organisation has been an utter shambles since the start of the season. But nobody is held to account, no improvements are made, no apologies are given, and so I suspect absolutely nothing will change.
 

cheshirebee

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You are correct in that, I am in premium & enquired if I could buy a ticket for a friend under my name & act as guarantor anywhere in the ground who can prove membership but has less than 500 Tap points due to living away & only visiting when down to see family. I was told that as I was a premium seat holder I couldn't buy general admission tickets as I wasn't a member. I said for £40.00 I'd become a member only for them to tell me I would need a new account & couldn't use any of my 4,400 Tap points so I would have an account with 0 Taps. Their only suggestion was I pay £125.00 & they will find him a seat in premium. (no guarantee it would even be close to my seat) Not impressed at all, My original thought was to buy 2 GA tickets so we could be together & offer my premium seat to someone on exchange but I can't do that either.
Why should your friend with less than 500 TAPS be given an advantage over other members in a similar position ? Similarly, why would you expect to open an another account and have your TAPS transferred, when your only objective is to get a second ticket for you at the expense of a another member. Think the club have got it right in this case at least.
 

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Why should your friend with less than 500 TAPS be given an advantage over other members in a similar position ? Similarly, why would you expect to open an another account and have your TAPS transferred, when your only objective is to get a second ticket for you at the expense of a another member. Think the club have got it right in this case at least.
But if that other member supports Liverpool / Chelsea / Man Utd …?
 

DizzeeRascal

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Anyone know if you have a digital ticket via email do you need to print it or can you just show it on your phone?
 

Alex

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Why should your friend with less than 500 TAPS be given an advantage over other members in a similar position ? Similarly, why would you expect to open an another account and have your TAPS transferred, when your only objective is to get a second ticket for you at the expense of a another member. Think the club have got it right in this case at least.
They have, these are the same rules as there is for everyone.
 

abellbee

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Why should your friend with less than 500 TAPS be given an advantage over other members in a similar position ? Similarly, why would you expect to open an another account and have your TAPS transferred, when your only objective is to get a second ticket for you at the expense of a another member. Think the club have got it right in this case at least.
Wind yer neck in pal, how am i getting a 2nd ticket, my mate expected to wait till his Tap points allowed him to book, I wanted to swap my seat to sit with him by ordering at the same time. So explain where the advantage comes from, too many people on here jump to conclusions without understanding what they've read!!! - Anyone in GA can swap seats so why can't premium, If the club don't re-sell my premium seat it's me that loses out.
 
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Jon G

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I have a senior East Stand ticket available for Everton (late change of plan). Bona fide BFC supporters only. Please PM by the end of tonight (Friday) otherwise it is going on the ticket exchange.
 

Darren J

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Asking a general question in relation to selling tickets on here. Is it ok to sell for the full price vs the price we actually paid for the seats 2 years ago?

For example my ticket will cost me £26 a game this season but face value is £40/£45.
 

Oceanbee

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Oceanbee said:
I feel a strongly worded email to Jon Varney is about to come from me.

=========

An email has now been sent by me to Jon Varney about this whole ticketing issue, plus some other issues!

We’ll see what happens.
 

cheshirebee

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Wind yer neck in pal, how am i getting a 2nd ticket, my mate expected to wait till his Tap points allowed him to book, I wanted to swap my seat to sit with him by ordering at the same time. So explain where the advantage comes from, too many people on here jump to conclusions without understanding what they've read!!! - Anyone in GA can swap seats so why can't premium, If the club don't re-sell my premium seat it's me that loses out.
You specifically said ‘I enquired if I could buy a ticket for a friend’.
How did you expect that would be understood by the reader ?
Btw, I’m not sure anyone in GA can swap seats as you state. Your ST Seat is your ST seat wherever it is located in the ground.
 
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Asking a general question in relation to selling tickets on here. Is it ok to sell for the full price vs the price we actually paid for the seats 2 years ago?

For example my ticket will cost me £26 a game this season but face value is £40/£45.
I would much rather you sell at the price that it cost you. We shouldn't be profiteering here.
 

JCMcBee

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Asking a general question in relation to selling tickets on here. Is it ok to sell for the full price vs the price we actually paid for the seats 2 years ago?

For example my ticket will cost me £26 a game this season but face value is £40/£45.
....at least you've been upfront about this mate....to be applauded.
 

rebus

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No idea, and not relevant to the accepted practices on the GPG.
It’s entirely relevant. He is not profiteering by selling as a single ticket. When you send the pdf to someone else it has the price on it. For Sunday’s fixture it’s £38.95.
 
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It’s entirely relevant. He is not profiteering by selling as a single ticket. When you send the pdf to someone else it has the price on it. For Sunday’s fixture it’s £38.95.
If he paid £1 and is selling for "the current market price" of £10 then he is making a profit. It's perfectly straightforward arithmetic.

It's like saying you bought an Adele ticket for £20 but the "current market price according to StubHub is £40,000 so I can sell at £40,000".
 

rebus

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If he paid £1 and is selling for "the current market price" of £10 then he is making a profit. It's perfectly straightforward arithmetic.

It's like saying you bought an Adele ticket for £20 but the "current market price according to StubHub is £40,000 so I can sell at £40,000".
It’s not, as the ticket has the matchday face value price on it. Current market price is completely different.
 

AB

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I would much rather you sell at the price that it cost you. We shouldn't be profiteering here.
Face value based on what you paid will show on the ticket- I’ve passed my ST for Man U to a friend (no TAPs but she used to come regularly when I first started and before we moved away from London) and the print version states £23.63 as face value. I’ve actually given it for free because I’m nice but I think charging the standard member price is also OK as the buyer isn’t being gouged and maybe selling via GPG to a verifiable real Bee is better than an away fan member possibly getting it on the exchange. But sticking to stated face value is best.
 

Jon G

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I have a senior East Stand ticket available for Everton (late change of plan). Bona fide BFC supporters only. Please PM by the end of tonight (Friday) otherwise it is going on the ticket exchange.
UPDATE: It appears I have missed the deadline for the ticket exchange. So will be available tomorrow (Saturday) as well.
 

Downbeat Bee

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If he paid £1 and is selling for "the current market price" of £10 then he is making a profit. It's perfectly straightforward arithmetic.

It's like saying you bought an Adele ticket for £20 but the "current market price according to StubHub is £40,000 so I can sell at £40,000".

Let's not get back on the subject of Adele.
 

Brizzle Bee

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I've got a spare in the east stand for today. Ticket printed. Driving up from brizzle so should be around to meet from 12.30 if anyone wants.
 

Brentford77

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And I’ve still got a spare for the north stand. It’s on a card so would need to meet outside turnstile around 1.15
 

hobbsy

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And I’ve still got a spare for the north stand. It’s on a card so would need to meet outside turnstile around 1.15
You can print a PDF from the ticketing site even if it's a season ticket
 
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