Food and drink options at BCS

Indian Bee

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Chilled red wine is more of a problem. White wine should be properly chilled. Hope this helps.

regards

Rupert from Putney
Not that I am a great white wine drinker compared to drinking red but white wine in theory should only be chilled for 1-2 hours before being served but the wine was so cold it really diluted the flavour. As I said I am picky like that :)
 

Old B

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This is allegedly a pint of London Pride, freshly poured.
Wow that looks total crap - didn't someone say earlier in the thread they had the "ear" of the drink supplier?

I would send that photo to JV and the Fans Experience Director and maybe if using Twitter send to Asahi's account and ask them to guess the beer! Shaming the supplier publicly seems the only way to go now.
 
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Surely if you're served a bad pint you either insist on a decent replacement or a refund at the point of service - I've never had more than a mouthful of bad beer & certainly never paid for it.
I asked for mine to replaced on saturday (terribly flat) and that was at a different kiosk to the one i purchased it from. no problems
 

Banana

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Surely if you're served a bad pint you either insist on a decent replacement or a refund at the point of service - I've never had more than a mouthful of bad beer & certainly never paid for it.
There's a reason that they take money before serving!

And I suspect that getting a refund would be a very fascinating experience to watch
 

FarnhamBee

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There's a reason that they take money before serving!

And I suspect that getting a refund would be a very fascinating experience to watch
If people allow themselves to be treated as mugs then nothing is likely to change 🤷‍♀️
 

nanny58

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Saturday obviously less staff on site so they decided to pre poor drinks for after the game including lager a big no no sought it out the dug out bar does need proper staff we are paying for a service which is shoddy to say the least
 

Ealing Bee

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Saturday obviously less staff on site so they decided to pre poor drinks for after the game including lager a big no no
When I saw the state of the Pride in the West Stand, I opted for a bottle of Carlsberg instead. Not my normal tipple and hardly great, but still the better choice I think. (Also 50p. cheaper than Pride, though only 500ml)

Anyhow, I wonder was the quality of the beer/service affected by the fact they were also serving to away fans for the first time this season? Or just coincidence?
 

Paul_T

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When I saw the state of the Pride in the West Stand, I opted for a bottle of Carlsberg instead. Not my normal tipple and hardly great, but still the better choice I think. (Also 50p. cheaper than Pride, though only 500ml)

Anyhow, I wonder was the quality of the beer/service affected by the fact they were also serving to away fans for the first time this season? Or just coincidence?
As I've alluded to above, I think they need to clean the beer lines more regularly. See this short article for example which sets out why this needs doing every week.

Particularly this point "You wouldn’t serve a customer food on a plate that hadn’t been cleaned for two weeks, so why would you serve them beer through lines that had not been cleaned for two weeks."
 

Leicester Bee

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Had one of those shawarmas, and it was, frankly, awful.
I know that the profit and losses made on food is hardly going to keep the CFO awake at night, but for customer satisfaction, I just don't get it. Burgers are on offer at almost every venue I can think of, because they are bloody popular. If they provide a good quality burger, then they will sell them quickly and fans have a greater experience, and therefore, confidence in the club.
They must surely be reviewing this periodically, as they'll get the sales data from the tills, and I cannot imagine that these shawarmas sell in any great numbers, compared to how burgers might sell.
With the current lack of a decent burger, they might as well replace all the hot drinks with camomile tea and other drinks that people just don't demand. But no, people want a coffee, tea, Bovril, in that they demand a decent burger. No wonder all the burger places next to Kew Bridge and the Express Tavern are going to sell well and people just won't spend their money in the stadium.
 

Sultan

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The stadium food is awful, South stand don't even get the chance to chuck up a Shawama, or Pizza. Food not fit for dogs. Woof.
Bovril needed - Yes
Burgers - Yes
Hot dogs - Yes
Steak Kidney Pies- Yes
Cheese Onion Pasty - Yes
Normal Pasty - Yes
 

Ealing Bee

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Burgers are on offer at almost every venue I can think of, because they are bloody popular. If they provide a good quality burger, then they will sell them quickly and fans have a greater experience, and therefore, confidence in the club.
I was at Salford City earlier in the season and the local "Sausage King" (or whatever) had a concession in the ground. I had a truly excellent English-style Hot Dog, prepared freshly while you waited, with all the trimmings.

It was pricy, but I really didn't mind, since it was top quality. But I've never been tempted by any of the food in the West Stand of the BCS.
 

Houghton Bee

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And I suspect that getting a refund would be a very fascinating experience to watch

I'd amazed if it was possible in the East Stand, it'd blow their little minds :LOL:


Last two home games I've had to remind the server there is an offer available up to an hour before kick off as they try to charge me normal price. Whether I ask for cider or use the brand name I get blank looks until I point it out. One game I had to lend the staff a bottle opener after tiring of watching them running around like headless chickens trying to work out how to open my cider.

It aint great.
 

Alex

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Saturday obviously less staff on site so they decided to pre poor drinks for after the game including lager a big no no sought it out the dug out bar does need proper staff we are paying for a service which is shoddy to say the least
They've done this for every game as far as I can remember
 

thickobee

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Packed lunch eaten in the car. My bladder won’t allow me to drink beer and see 90 minutes of football. Therefore my only purchase is, as has been mentioned, a cup of Tetleys tea and good value it is too!
None of the food appeals and it seems the samosas are the only offering getting more than 5 out of 10. The club wants us in the stadium early to spend more money which presumably they benefit from so they need to take heed of the many seemingly legitimate complaints on here.
 
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Packed lunch eaten in the car. My bladder won’t allow me to drink beer and see 90 minutes of football. Therefore my only purchase is, as has been mentioned, a cup of Tetleys tea and good value it is too!
None of the food appeals and it seems the samosas are the only offering getting more than 5 out of 10. The club wants us in the stadium early to spend more money which presumably they benefit from so they need to take heed of the many seemingly legitimate complaints on here.
I would however give more than 5 out of 10 for the “bladder facilities“ at BCS. They are a significant upgrade from Griffin Park ! Very well designed. Queues are lower before and after games, but very long at half time !
 

abellbee

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Is there anything mentioned anywhere about going into other bars pre-match, half time & after the game to meet friends or buy food as the choice differs depending which bar you go in. The drinks prices seem the same so can't see a problem other than numbers for safety reasons. Tried to go into Dugout an hour before kick off to buy samosas & was told not allowed in as lanyard was for Premium. Been in there every game up till Saturday so want to know if it was over zealous stewards or another new rule.
 

sonofabee

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Is there anything mentioned anywhere about going into other bars pre-match, half time & after the game to meet friends or buy food as the choice differs depending which bar you go in. The drinks prices seem the same so can't see a problem other than numbers for safety reasons. Tried to go into Dugout an hour before kick off to buy samosas & was told not allowed in as lanyard was for Premium. Been in there every game up till Saturday so want to know if it was over zealous stewards or another new rule.
We paid extra for the Dug Out seats and a bar exclusive to us before the game. You are allowed to use if capacity after the match but given I’ve paid for the privilege I don’t want you making me have to queue for longer before or at half time.
 

Banana

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Is there anything mentioned anywhere about going into other bars pre-match, half time & after the game to meet friends or buy food as the choice differs depending which bar you go in. The drinks prices seem the same so can't see a problem other than numbers for safety reasons. Tried to go into Dugout an hour before kick off to buy samosas & was told not allowed in as lanyard was for Premium. Been in there every game up till Saturday so want to know if it was over zealous stewards or another new rule.
Not a new rule. All lounges are full, so you can't just turn up where you want.

Access to the dugout is only available AFTER the match and when capacity allows.
 

abellbee

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Not a new rule. All lounges are full, so you can't just turn up where you want.

Access to the dugout is only available AFTER the match and when capacity allows.
That makes perfect sense, my point was that there was 3 of us & all we wanted to do was buy some samosas & take them back upstairs, we even suggested 1 of us would go & get the food & the other 2 would wait by the door, the steward was not only un-coperative but rude. We're talking an hour before kick off here so cannot see the problem.
 

Banana

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That makes perfect sense, my point was that there was 3 of us & all we wanted to do was buy some samosas & take them back upstairs, we even suggested 1 of us would go & get the food & the other 2 would wait by the door, the steward was not only un-coperative but rude. We're talking an hour before kick off here so cannot see the problem.
Yeah, but they have a job to do. Which isn't to fall for "we will wait here whilst my mate goes somewhere that he isn't supposed to me, honest guv"
 

abellbee

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Yeah, but they have a job to do. Which isn't to fall for "we will wait here whilst my mate goes somewhere that he isn't supposed to me, honest guv"
What a surprise to get that type of answer from you. !! I agreed with your point but you have to come back with a put down. You really are one aren't you.
 

Banana

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What a surprise to get that type of answer from you. !! I agreed with your point but you have to come back with a put down. You really are one aren't you.
It wasn't a put down :(

It was an explanation as to the probable reason that you can't access samosa land. I would happily bring you some out if you want. But hopefully they will make their way to your stand very soon
 
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Isleworth_Bee

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Chicken Balti pie in the Nprth at HT on Saturday.

Very nice no complaints here.
 

abellbee

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It wasn't a put down :(

It was an explanation as to the probably reason that you can't access samosa land. I would happily bring you some out if you want. But hopefully they will make their way to your stand very soon
Thank-you & I apologise for my curt reply, But those samosa's make you go to desperate lengths !!
 

Guildford Bee

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Chicken Balti pie in the Nprth at HT on Saturday.

Very nice no complaints here.

I think the Balti pie is definitely the best the North Stand has to offer. I had a chicken burger at HT on Saturday and after an initial improvement it had gone back to being a dry bland thing in a burnt bun.
 

Paul_T

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Mailed the club about the crap beer. Someone from the company responsible for food and drink has replied and tells me:

I have traced the issue back to the company that washes the glasses for us (they are taken off-site to a specialist facility). Apparently it is down to a dosing issue of the rinse aid which they use. I have been assured that this is now rectified.

I also want to assure you that we have a strict schedule of line cleaning, which takes place in the 2 days leading up to a match.
 

The Pipe

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Mailed the club about the crap beer. Someone from the company responsible for food and drink has replied and tells me:

I have traced the issue back to the company that washes the glasses for us (they are taken off-site to a specialist facility). Apparently it is down to a dosing issue of the rinse aid which they use. I have been assured that this is now rectified.

I also want to assure you that we have a strict schedule of line cleaning, which takes place in the 2 days leading up to a match.
Wouldn’t hold your breath. Yes the rinse will effect the drink but that will not solve the icy cold Pride that has been reported. The “ heat” of the glass will effect the drink, eg Lager poured into a glass that is not cold and the wrong shape for the beer will result in the drink being flat, and for lager, can have an iron taste.

glad they are line cleaning and I hope they are doing it properly as failure to run enough water through the system after the cleaner will effect the tape.

With regards to the temperature of the drink that is down to the chilling of the system which is probably controlled by outside contractors who perhaps need to adjust the controls. On a multi purpose system that is something that requires expertise, we have tried to adjust ours at the pub which created major problems!!!!!!!
 

sonofabee

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Wouldn’t hold your breath. Yes the rinse will effect the drink but that will not solve the icy cold Pride that has been reported. The “ heat” of the glass will effect the drink, eg Lager poured into a glass that is not cold and the wrong shape for the beer will result in the drink being flat, and for lager, can have an iron taste.

glad they are line cleaning and I hope they are doing it properly as failure to run enough water through the system after the cleaner will effect the tape.

With regards to the temperature of the drink that is down to the chilling of the system which is probably controlled by outside contractors who perhaps need to adjust the controls. On a multi purpose system that is something that requires expertise, we have tried to adjust ours at the pub which created major problems!!!!!!!
Are you related to Ealing Bee?
 

Ruislip_Rich

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The food is rubbish and the drinks are average.. just like most stadiums across the country.
You pay your money and make your choice.
By now we all know the score.
If anyone doesn't like it then don't buy it.
Pretty simple really.
I'm sure all involved are trying their best to sort things out.
 

TW3Bee

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The food is rubbish and the drinks are average.. just like most stadiums across the country.
You pay your money and make your choice.
By now we all know the score.
If anyone doesn't like it then don't buy it.
Pretty simple really.
I'm sure all involved are trying their best to sort things out.
It would be nice to be given the option of buying something half decent.
 

Houghton Bee

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Why change the habit of a lifetime?

In that case why give us a reasonable amount of leg room in the seats? Could have squeezed in an extra few thousand fans :LOL:
 

allanfinnie

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I would however give more than 5 out of 10 for the “bladder facilities“ at BCS. They are a significant upgrade from Griffin Park ! Very well designed. Queues are lower before and after games, but very long at half time !
In the Dug Out loos, you queue for the loo, battle your way through to wash your hands,
then have to go back through the crowds to dry them🤣
 
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