Getting our season tickets before the Leeds game

I have received all my household's STs


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Ace Face

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Did BFC send these out as they did during the BU dark days or did we employ a 3rd party to fulfill the distribution with the relevant elements?
What evidence have BFC got that it is down to postal service failures?
 

TorbayBee

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Well we may be prem league on the pitch but we are definitely non league off of it....lots of issues they need to sort out behind the scenes ....yes I am so so so excited for tomorrow ....it’s our turn to light up the prem league but that does not excuse the muck up with the tickets ...if I did that with my department for my company I would probably be sacked
Maybe somebody will be. Will that make you feel better?
 

AB

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It would only be 20% if every household only had 1 ST holder....
We've seen instances where 3 out of 4 in a household have received theirs. But they would be voting "No" in this poll......
Either way it’s not great.
 

rebus

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Looks like we're not the only big club with start of season issues.
Chelsea: step aside Brentford, and hold my beer.
 

AB

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Chelsea: step aside Brentford, and hold my beer.
Different issue but it does also beg the question why we aren’t installing rail seats. Maybe applying for permission next season?
 

sonofabee

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| sent an email directly to JV regarding the CP tickets and my sons TAPs. He responded within minutes saying someone would call and then I got a phone call literally 10 mins on.

Every sorted, TAPs points now where they should be, CP tickets in the post and to top it all the last ST arrived today.

Credit where credit is due, I responded and asked him to pass on my thanks to the people who helped me in such a courteous way. I told him I have never had an issue when I have got through it is the fact the system is so bad the ticket office staff are inundated with customers trying to sort stuff out. He knows how bad it is and is working on it.
I’m with you, he’s a fan and deep down will be disappointed at the ticket fiasco but I trust he will sort the problems created by the previous dynasty.
 

AB

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I wonder how many staff the club has outside of the football department, facilities and catering. I suspect it isn’t very many at all and while the cock ups on ticketing etc shouldn’t happen, I think JV is being treated like he has a big management team of heads to roll rather than someone trying to run a suddenly highly technological and complex set of operations with at most a handful of non-clerical staff.
 

horshambees

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We got some post yesterday and today which is the first since last Saturday.
Our postman is self isolating I have been told and the local posties are in very short supply.
To blame the Post office is passing on the blame for their own failings here and Varney may score an own goal here.
Next summer?
Send them out in June.
Or give us the opportunity to collect.
 

charliebee28

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Maybe somebody will be. Will that make you feel better?
No why would that make me feel better?...I was just voicing my opinion I didn’t say I wanted someone sacked but clearly questions need to asked....sometimes u can’t have an opinion on here
 

Gee Bee

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Sorry but it's still nearly 1 in 5 and I make that 20%!!!!!!!!!!!
No it’s not, as you need to know the total numbers in every household. The vote represents 338 households. Not how many season tickets. Some in the NO will have many with more than 1, but vote NO despite having 3 out of 4 as example. It’s also very small sample out of 12,000
 

Silly Hat

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I wonder how many staff the club has outside of the football department, facilities and catering. I suspect it isn’t very many at all and while the cock ups on ticketing etc shouldn’t happen, I think JV is being treated like he has a big management team of heads to roll rather than someone trying to run a suddenly highly technological and complex set of operations with at most a handful of non-clerical staff.

I’m curious to see you ask “I wonder how many staff the club has outside of the football department” and then guess the answer to that is “at most a handful of non-clerical staff” when you (and I) simply don’t know.

What I do know is that if the staffing (levels and/or competence) isn’t up to supporting what’s a multi-million pound business then I’d suggest it’s up to the CEO to resolve that, and quickly.
 

Gee Bee

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Chelsea: step aside Brentford, and hold my beer.
many building materials currently have supply issues, all to do with something that happened in 2016!! 😉
 

AB

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I’m curious to see you ask “I wonder how many staff the club has outside of the football department” and then guess the answer to that is “at most a handful of non-clerical staff” when you (and I) simply don’t know.

What I do know is that if the staffing (levels and/or competence) isn’t up to supporting what’s a multi-million pound business then I’d suggest it’s up to the CEO to resolve that, and quickly.
Fair comment. I’m just (having seen the salaries offered in the past for PL football club senior back office roles) thinking they’re not going to have a bunch of IT ops, legal and procurement professionals on the six figure salaries that people doing those roles in businesses in London would command.
 

Houghton Bee

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:pop:
 

Banana

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I'm a Postman based in Brentford /Isleworth. Our office is now based at the main mail centre. Varney is talking bollox. Tickets have been coming in in waves. We can only deliver what comes in.
rumbled 🤣
 

sonofabee

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I wonder how many staff the club has outside of the football department, facilities and catering. I suspect it isn’t very many at all and while the cock ups on ticketing etc shouldn’t happen, I think JV is being treated like he has a big management team of heads to roll rather than someone trying to run a suddenly highly technological and complex set of operations with at most a handful of non-clerical staff.
I believe they’ve also been decimated by Covid that has seen people having to self isolate
 
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Fish Bee

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We got some post yesterday and today which is the first since last Saturday.
Our postman is self isolating I have been told and the local posties are in very short supply.
To blame the Post office is passing on the blame for their own failings here and Varney may score an own goal here.
Next summer?
Send them out in June.
Or give us the opportunity to collect.
We finally got our STs today, after no post in our immediate area for 6 days (and the postlady who delivered confirmed it ...she normally works in a completely different neighbourhood and had been drafted in). There are serious problems with Royal Mail staffing so I understand that delay....however I absolutely agree with HB above that the club should have sent them out at least a couple of weeks ago OR allowed us to collect. There has been no confusing change to the total number of STs in recent weeks because no new tickets are being sold. If the club could just give us a sensible reason why they left it so late (they hadn't received them all from the suppliers maybe?) then I'd sympathise. Otherwise it looks like another silly and unnecessary logical decision which dosn't help to keep fans onside what with the admitted shortcomings of the ticketing system.
 
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I’m curious to see you ask “I wonder how many staff the club has outside of the football department” and then guess the answer to that is “at most a handful of non-clerical staff” when you (and I) simply don’t know.

What I do know is that if the staffing (levels and/or competence) isn’t up to supporting what’s a multi-million pound business then I’d suggest it’s up to the CEO to resolve that, and quickly.
Am not sure this is about staff numbers (tho sure there aren’t many), but about working smarter (not harder).

Processes should be carefully designed (well in advance) so they (as far as possible) de-risk the process.

Seems clear to most of us on here that:
(1) delaying sending out to the week before kickoff was too risky. If software changes held this up, then maybe those changes could have been actioned later in season in good time for the 20-23rd games.
(2) delaying advising ST holders that printathome would be made available to all, added angst to the whole ST base.
(3) advising ST holders to email the already overrun ticket office on Wed was simply inviting problems, and giving no confidence that emails would get responded to in time.
 

Silly Hat

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Am not sure this is about staff numbers (tho sure there aren’t many), but about working smarter (not harder).

Processes should be carefully designed (well in advance) so they (as far as possible) de-risk the process.

Seems clear to most of us on here that:
(1) delaying sending out to the week before kickoff was too risky. If software changes held this up, then maybe those changes could have been actioned later in season in good time for the 20-23rd games.
(2) delaying advising ST holders that printathome would be made available to all, added angst to the whole ST base.
(3) advising ST holders to email the already overrun ticket office on Wed was simply inviting problems, and giving no confidence that emails would get responded to in time.
Indeed.

Add to that an effective back-up plan for ticket office staff if they have to move to remote working in an emergency. It’s dead easy to buy home-working telephone switchboard kit - there’s a freakin’ tv advert for one on now.

Hearing that staff were at home working off their mobile phones was….an interesting insight into how a multi-million pound business operates :(
 

Silly Hat

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I'm a Postman based in Brentford /Isleworth. Our office is now based at the main mail centre. Varney is talking bollox. Tickets have been coming in in waves. We can only deliver what comes in.

Well this is awkward 😳
 

Jcarroll86

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Evening all. Dad hasn’t got his ST yet so will need to do the print at home option. Does it actually need to be printed or can you download and use the QR code at the turnstile?
 

Alex

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Evening all. Dad hasn’t got his ST yet so will need to do the print at home option. Does it actually need to be printed or can you download and use the QR code at the turnstile?
You can use your phone but make sure you have it somewhere you can view without needing a data connection as phone coverage is a bit hit and miss.
 

Rhinobee

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We're by no means perfect, and at this time of year we have staffing holiday issues, compounded by people getting pinged by the covid app. But the mail still comes in every day. Whoever the club got to send tickets out didn't send them out in one wave. In the grand scheme of things 10,000 individual items is a drop in the ocean for Royal Mail.
 

AB

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Indeed.

Add to that an effective back-up plan for ticket office staff if they have to move to remote working in an emergency. It’s dead easy to buy home-working telephone switchboard kit - there’s a freakin’ tv advert for one on now.

Hearing that staff were at home working off their mobile phones was….an interesting insight into how a multi-million pound business operates :(
Take out the football department and we’ve gone from a £2m business to a £20m one. In just over 2 months.
 

Silly Hat

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Evening all. Dad hasn’t got his ST yet so will need to do the print at home option. Does it actually need to be printed or can you download and use the QR code at the turnstile?
I downloaded the QR code to my phone for both the West Ham and Valencia games and they worked perfectly both times.
 

AB

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Reference please.
Stay down with no real issue over ticket demand (maybe a load of STs cancelling or being meh about watching us lose 0-1 to Brum again) vs PL and 10k+ members claiming they deserve a ticket because they were marching in 67.
 

rebus

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Different issue but it does also beg the question why we aren’t installing rail seats. Maybe applying for permission next season?
I thought we were waiting for the full fat safe standing in the West Stand?
 

SKA BEE

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So here we go as posted before didn't get mine or the grandsons s/t but the grandson got a package with another young lads season ticket (aiden) I've just received 3 emails from bfc one for me one for the grandson and one for aiden how the f@ck have they got him linked to my email address 🤬
 

jlove

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I thought we were waiting for the full fat safe standing in the West Stand?
We were told that, at the time of ordering the seats, rail seats were significantly more expensive with no guarantee that they could be used as such (which I think is still true).
 

HaylingBee74

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I wasnt thinking the whole postal delivery was at 8pm. Postmen have been returning to deliver them.

20 years ago I might have suggested using Recorded Delivery or Registered Post but I have seen that creates more problems than it solves where it cannot be delivered to an empty house
 

Untouchable

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I’m quite relaxed. I can take the print at home option before I leave for BCS tomorrow.

Nothing is getting in the way of tomorrow’s day of beers and Bees.

COYB
Postie has just been and no ST 😢

Print at home option about to be activated 👍

No matter. Its Friday, it’s the weekend and the Bees are Premier League.
 

alikat

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Still no ST down on the south coast here, so have had to use the print at home option, which was thankfully problem-free.

I see that nearly 19% of those who voted in the poll are in the same boat as me and, in view of Rhinobee's post 1067 above, I would be interested to know if most or all of those who have still not received their ST perhaps have surnames beginning with letters near the end of the alphabet. If this is the case, I hope that Reg can put everything in place to ensure that this situation never happens again.
 

pompeybee

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Still no ST down on the south coast here, so have had to use the print at home option, which was thankfully problem-free.

I see that nearly 19% of those who voted in the poll are in the same boat as me and, in view of Rhinobee's post 1067 above, I would be interested to know if most or all of those who have still not received their ST perhaps have surnames beginning with letters near the end of the alphabet. If this is the case, I hope that Reg can put everything in place to ensure that this situation never happens again.
I'm a W and got mine on Tuesday.
 

Untouchable

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ST turned up in the post this morning!
 
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