Sorry I'm going sound really thick. Do I type in clear browsing data or is there a button?
It should come up as an option in a drop-down menu, you know a little bit like when you click on 'File' when you go to save a document?
In fact, 'Chrome' is the far left hand corner of my internet browser page, directly to the left of 'File' 'Edit' 'View' and other optionsin the top bar menu
When I click on 'Chrome', it's the third option down, below 'About Google Chrome' and 'preferences'
Is that making sense with what you are seeing on your screen?
Oh just to ask - do you know what your internet browser is?
Mine is Chrome, but yours might be Internet Explorer, or Safari etc
Whichever one you have, click on the title, and hopefully the above steps should make sense.
But may I just check - do you know if you have an Adblocker installed on your device?
Would be good to know that, just in case we should double check that too.