Information on Refunds for Season Ticket Holders (1 Viewer)

johndub

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Following the government announcements this week, our Sky Bet Championship games will continue to be played behind closed doors for the foreseeable future. As a Season Ticket Holder, we want to welcome you into our new home just as soon as we can this season so we will continue to work closely with the EFL and the government to find a way to achieve this safely and will keep you updated on any progress.

During these uncertain times, we need to act both to safeguard our Club over the coming months and at the same time provide a good range of options for Season Ticket Holders who we recognise may be facing very challenging financial circumstances right now. To this end, we have prepared a valuable package of benefits to encourage as many of you as possible to simply freeze your Season Ticket until we are able to welcome you to games again. The ‘freeze’ option offers continued access to The Bees via the EFL’s exclusive iFollow package for the rest of this year, priority access when the stadium re-opens to fans, and guarantees you the same Season Ticket price next season, even if our league status changes. There are also two refund options which are outlined below.

The three options for your 2020/21 Season Ticket are explained below and you have until Friday 2 October to let us know your decision. If you don't action any of the options below before the above deadline, we will include you in the 'Option 1' group. Please read through all the options before you make your choice and, if you have any questions, please check our FAQs here for more information. If you are still unsure, please email us at tickets@brentfordfc.com with your query or call our Box Office team on 0333 005 8521 and they will be happy to assist you.

To give you sufficient time to consider your options and as a thank you for your ongoing support and patience this season, we can confirm that all Season Ticket Holders and Premium Seat Holders will be sent an iFollow code for our game against Preston North End. This will be the case whatever decision you take regarding your Season Ticket. This iFollow code will be sent on Wednesday next week.​
Option 1 - Freeze your Season Ticket
If you pick 'Option 1', your Season Ticket will be frozen and your money carried over to the 2021/22 season*. Your Season Ticket and seat will be fully reserved for 2021/22 until our Seat Hold Deadline next year.

Full benefits include:​
  • iFollow access to watch all home and mid-week away Sky Bet Championship games until 31 December (including games broadcast on Sky Sports)
  • Priority access to our home league matches (this could be on a rotational basis) once we are allowed to have supporters in the stadium (subject to Government guidelines). The value of any matches attended will be deducted from the amount held for the 2021/22 Season Ticket with the remaining balance paid at renewal (see example below).
  • Priority access for Cup Tickets (subject to availability and Government guidelines)
  • No price increase on your Season Ticket for the 2021/22 Season** (regardless of our league status)
  • Exclusive Season Ticket Holder offers and events and a Welcome Packs*** with your Brentford Card
Example for an Adult Season Ticket (Band B at £399)
£399 / 23 = £17.35 per match
If 5 matches attended: £17.35 x 5 = £86.74


£86.74 to pay towards 2021/22 Season Ticket renewal
*If full Season Ticket Holder capacity can be achieved before this, 2020/21 Season Tickets will be reactivated. In this case we will notify you when your Season Ticket will be reactivated so you can attend home league games. **The price will be held up to the Seat Hold Deadline. ***Your Welcome Pack will be sent in October.​
Option 2 - Get a partial refund
With our partial refund option, you can claim a refund for 75 per cent of the value of your Season Ticket* with a 25 per cent deposit retained as a non-refundable deposit towards 2021/22 Season Ticket renewal. Your 2020/21 Season Ticket will be cancelled but your seat in the stadium** will be held for the 2021/22 season (up to the Seat Hold Deadline). Your deposit will be deducted from the cost of renewing your Season Ticket. 2021/22 Season Ticket prices are subject to change. (Please note - if you choose this option, you will not receive your 2020/21 Brentford Card).

Subject to availability and government guidelines, you may get the opportunity to purchase tickets at the full matchday rate for reduced capacity games (after those in 'Option 1') and if and when games are played with full capacities.​
Example for an Adult Season Ticket (Band B at £399)
£399 x 25% = £99.75 | £399 - £99.75 = £299.25

Your refund will be £299.25. Your £99.75 will be used to keep your seat and will be deducted from the cost of your Season Ticket renewal. The remaining balance to pay for the 21/22 season will be £299.25.
*We will aim to pay all refunds by mid-November. **Seats will be held up to the Seat Hold deadline at which point the seat will be released if the remaining balance has not been paid.​
Option 3 - Get a Full Refund
If you opt for a full refund, your 2020/21 Season Ticket will be cancelled, your seat will be released and you will not receive your 2020/21 Brentford Card. You will have a short priority window to purchase a 2020/21 Season Ticket before they go on general sale, but the same seat will not be guaranteed.

Subject to availability and government guidelines, you may get the opportunity to purchase tickets for reduced capacity games at full matchday rate (after those in 'Option 1 and 2') and if and when games are played with full capacities.​
Please make sure you choose one of the options above by Friday 2 October. If we don’t hear from you, we will assume that you want to stay as a Season Ticket Holder in 'Option 1'.

Thank you for your continued support through these difficult times,
Brentford FC​
 

Brain-dead Bee

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Wow !! That’s a generous package , thanks bees !!

I reckon over 90 percent will take option 1 since for most it’s a sunk cost. I appreciate there will be some in these trying times who can’t afford it but Imust commend the club and the supporters groups they worked with
Same here. Would be nice if they could add I-follow for SAturday away games too, but 3 options give reasonable choice
 

FlyBee

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Well done BFC and thanks to the fans groups for the representation. Feels like a good outcome has been achieved.
 

maconleary

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Mmm. I'm a bit disappointed they couldn't offer a more complete iFollow package to those who choose to freeze their ticket.

I completely understand that they can only offer live coverage of homes and midweek aways - but if I was able to watch a full match replay of e.g WBA (A), Southampton (A) later (both of which are available to iFollow subscribers), I'd have been happy to go for option 1.
 

pompeybee

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Wow !! That’s a generous package , thanks bees !!

I reckon over 90 percent will take option 1 since for most it’s a sunk cost. I appreciate there will be some in these trying times who can’t afford it but Imust commend the club and the supporters groups they worked with
Absolutely - there should be nothing for anyone to complain about here.

My only query is why the iFollow offer is time-limited - might it be extended if there is no prospect of a return by then, or will we have to pay after that? No real complaints if the latter, as anything we get is effectively free as quid pro quo for the club hanging on to our quids.
 

LeMaison

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Really think the club have done well here. Very happy with the options available. Thanks to everyone that's been involved in pushing the club in the right direction on this one!
 

hanwellbee

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If you go for option 1, what happens re ifollow from January? Will we have to pay for access or is it under consideration to extend if attendance at games is still not permitted? Does anyone know?
 

Cham

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Should have been offered from the get go.. well done to BIAS for sorting it out.. back to on pitch action now COYB
 

Banana

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Yes very good and MATERIALLY better than what was going to be offered. So well done to @hobbsy and the rest of the BIAS Committee. Time to join if you haven't. It is free after all.

Not sure there's a need to go for anything other than Option 1 unless you need some monies back - and fair play if you do.
 
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johndub

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Mmm. I'm a bit disappointed they couldn't offer a more complete iFollow package to those who choose to freeze their ticket.

I completely understand that they can only offer live coverage of homes and midweek aways - but if I was able to watch a full match replay of e.g WBA (A), Southampton (A) later (both of which are available to iFollow subscribers), I'd have been happy to go for option 1.
When I was a child, there was a popular expression: “You want jam on your egg, you do!”
 

Easter 1959

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I have just 'frozen'; personally think it is all very fair and the Club are doing their best in rubbish wider circumstances; very grateful to BIAS and BU for helping us get here.
 

AB

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Unless you really need most or all of your money back now and have sadly had to take the view that football has to be a lower financial priority at the moment option 1 looks brilliant. Free iFollow to the end of the year including midweek aways and up to the entire cost of ST going towards next season’s ST even if (WHEN!) we go up. Hard to see how anyone could complain about that, however much they hate iFollow. If you really have no interest in iFollow or you have additional STs in the house, go for Option 2 for those STs to keep your seats together if you don’t think there’s any chance of getting to April games.

Worth waiting for. Certainly much better than Cardiff’s early decision to shaft everyone.
 

Friji

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Seems a pretty fair offer, glad to see that full refunds are available for those who might really need that money now.
 

Banana

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I'm happy with that...free ifollow option is an added bonus
Only until the end of the year however... Which is fair enough considering I would happily have taken a deferment with the ability to attend partially-attended games this season without any iFollow codes...
 
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jlove

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If you go for option 1, what happens re ifollow from January? Will we have to pay for access or is it under consideration to extend if attendance at games is still not permitted? Does anyone know?
I think that's the only outstanding question. It may be to do with the EFL's agreement but it would be good to understand the background, if not all the answers.
 

hanwellbee

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If you go for option 1, what happens re ifollow from January? Will we have to pay for access or is it under consideration to extend if attendance at games is still not permitted? Does anyone know?
Not criticising btw, just wondering.
 

AB

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If you go for option 1, what happens re ifollow from January? Will we have to pay for access or is it under consideration to extend if attendance at games is still not permitted? Does anyone know?
It’s half a season for free. Quite fair to make us pay for the rest if we want it. Worth considering that the free stuff in option 1 with frozen 21-22 ST prices is effectively going to be paid for by increased ST and matchday ticket prices for everyone else next season.
 

chasyuk

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Yes very good and MATERIALLY better than what was going to be offered. So well done to @hobbsy and the rest of the BIAS Committee. Time to join if you haven't. It is free after all.

Not sure there's a need to go for anything other than Option 1 unless you need some monies back - and fair play if you do.
Apologies if I'm being dense, but what exactly is the "Brentford Card" please?
 

looneytunes

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As someone who hardly uses his season ticket option 1(assuming I've understood it correctly) is perfect especially as I'll hardly use it anyway.May even buy an extra one next season.
 

rebus

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Yes very good and MATERIALLY better than what was going to be offered. So well done to @hobbsy and the rest of the BIAS Committee. Time to join if you haven't. It is free after all.

Not sure there's a need to go for anything other than Option 1 unless you need some monies back - and fair play if you do.
Agree. Well done @hobbsy. The first set of proposals were completely unacceptable.
 

Gazza Bee

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Is it a complete no -brainer or am I missing something.

Option 1, you get ifollow and for every game we miss the money is put towards next seasons ticket (and next seasons price is frozen). When we can get to see a game we get priority. Only q I have is that ifollow is only until xmas, does this mean I pay for it from then on or are they reeiiwing the situation again by then.
I'd imagine you'll have to pay - to be honest I didnt expect any iFollow access on top of effectively paying for next seasons ST so pleasantly surprised with this package
 

Untouchable

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So PST holders get iFollow access for the whole season but us plebs only get access until 31st December.
Unacceptable. Sort it out BIAS.

:fishing:

All joking aside, this is seriously good work from @hobbsy and the BIAS team. As stated many times above, this shows exactly why BIAS is needed and why it is as important as ever to join.

3x option 1 from Untouchable Towers.
 

GABS

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I'd imagine you'll have to pay - to be honest I didnt expect any iFollow access on top of effectively paying for next seasons ST so pleasantly surprised with this package
Yep, well done to all involved in making this an option 👍🏻🐝⚽
 

Shamrock_Bee

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Fantastic offer from BFC and well done to BIAS! In my opinion the offer reads the board would rightly rather keep the money in the club now but this effectively means they'll have very little if any season ticket money to collect for season 21/22 especially if as expected fans don't return to many games this season.

With my business head on I suspect the gamble is we're promoted and the lack of ST money wouldn't have as much of an impact. This wouldn't have been an easy decision for the club; it's the right one but difficult all the same. If fans can afford to; hopefully as many of us as possible buy Ifollow passes from 1st January to the end of the season to assist the club.

There is something for every circumstance so there shouldn't be any complaints with this offer!
 

hobbsy

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Thanks all, glad we got there in the end. Thanks to all the committee for series of Zoom calls with the club on consecutive evenings.

Everyone is on the committee gives up their time for free, so please join to make it worth while.
 

Lionel Bart-At

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Well done to all concerned. Option 1 is a more than reasonable offer in the circumstances. I felt sure that the club were simply testing the water with interim statements and have now come good thanks to fans' reaction and fans' representations. Thank you.
 

wanderer paul

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Amazing what you can do as a supporter group with the backing of its supporters.

Plus the GPG too.😎

It all worked out fine in the end. 😊

The previous proposals don’t warrant a mention, ever!! They were Shocking!!
 

hobbsy

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If you go for option 1, what happens re ifollow from January? Will we have to pay for access or is it under consideration to extend if attendance at games is still not permitted? Does anyone know?
You have to look at this in context, you are getting the full value of your Season Ticket deferred until you are allowed back in the ground. Other clubs and the previous offers that were proposed deducted some value from your Season Ticket in return for the ifollow access. "Access to the Bees"

So what will happen in January, we don't know but that's a discussion for another day,
 

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Top work BIAS, thanks so much for your work here. A massive improvement on what we were originally going to be offered, I can't see how anyone can complain about any of this now.

Like many others I'm leaning towards Option 1. I actually have zero interest in iFollow and probably won't even look at my codes, and while I think there's every chance we won't get to go to any games this season, I know I'll kick myself if we're in another promotion race next spring and I've relinquished my seat.

2 friends I go with have said they're leaning towards Option 2 which is fair, I suppose I'll just have to be Billy no mates this season if it comes to it!
 

wanderer paul

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If you want iFollow, just buy a pass for it. So much easier

It’s an option that should never have been discussed re inclusion into a refund for 2020/21.

The options now help those needing their money returned due to what’s happening right now.

Couldn’t really have asked for more......well, maybe a tour of the stand I’m going to be sitting in.....oh hang on, I didn’t buy the right seat for that.... 👀
 

Jay Bee

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If you really have no interest in iFollow or you have additional STs in the house, go for Option 2 for those STs to keep your seats together if you don’t think there’s any chance of getting to April games.
Agreed. But even those living with partners etc, who couldn't possibly want 2 sets of iFollow codes, can sensibly each pick option 1 if they can afford to do so, because:
* Inflation proofing
* The chance for the whole household to attend games this season.
 
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Jay Bee

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If you want iFollow, just buy a pass for it. So much easier

It’s an option that should never have been discussed re inclusion into a refund for 2020/21.

The options now help those needing their money returned due to what’s happening right now.

Couldn’t really have asked for more......well, maybe a tour of the stand I’m going to be sitting in.....oh hang on, I didn’t buy the right seat for that.... 👀
iFollow was arguably fine for tiding people over a short absence from games. Expecting people to part with a whole season of ST money as apparently some other clubs have done just for the chance to possibly attend games later in the season is a poor compromise.
 

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