- 15 Feb 2015
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Email just received
Following the government announcements this week, our Sky Bet Championship games will continue to be played behind closed doors for the foreseeable future. As a Season Ticket Holder, we want to welcome you into our new home just as soon as we can this season so we will continue to work closely with the EFL and the government to find a way to achieve this safely and will keep you updated on any progress.
During these uncertain times, we need to act both to safeguard our Club over the coming months and at the same time provide a good range of options for Season Ticket Holders who we recognise may be facing very challenging financial circumstances right now. To this end, we have prepared a valuable package of benefits to encourage as many of you as possible to simply freeze your Season Ticket until we are able to welcome you to games again. The ‘freeze’ option offers continued access to The Bees via the EFL’s exclusive iFollow package for the rest of this year, priority access when the stadium re-opens to fans, and guarantees you the same Season Ticket price next season, even if our league status changes. There are also two refund options which are outlined below.
The three options for your 2020/21 Season Ticket are explained below and you have until Friday 2 October to let us know your decision. If you don't action any of the options below before the above deadline, we will include you in the 'Option 1' group. Please read through all the options before you make your choice and, if you have any questions, please check our FAQs here for more information. If you are still unsure, please email us at firstname.lastname@example.org with your query or call our Box Office team on 0333 005 8521 and they will be happy to assist you.
To give you sufficient time to consider your options and as a thank you for your ongoing support and patience this season, we can confirm that all Season Ticket Holders and Premium Seat Holders will be sent an iFollow code for our game against Preston North End. This will be the case whatever decision you take regarding your Season Ticket. This iFollow code will be sent on Wednesday next week.
If you pick 'Option 1', your Season Ticket will be frozen and your money carried over to the 2021/22 season*. Your Season Ticket and seat will be fully reserved for 2021/22 until our Seat Hold Deadline next year.
Full benefits include:
*If full Season Ticket Holder capacity can be achieved before this, 2020/21 Season Tickets will be reactivated. In this case we will notify you when your Season Ticket will be reactivated so you can attend home league games. **The price will be held up to the Seat Hold Deadline. ***Your Welcome Pack will be sent in October.
With our partial refund option, you can claim a refund for 75 per cent of the value of your Season Ticket* with a 25 per cent deposit retained as a non-refundable deposit towards 2021/22 Season Ticket renewal. Your 2020/21 Season Ticket will be cancelled but your seat in the stadium** will be held for the 2021/22 season (up to the Seat Hold Deadline). Your deposit will be deducted from the cost of renewing your Season Ticket. 2021/22 Season Ticket prices are subject to change. (Please note - if you choose this option, you will not receive your 2020/21 Brentford Card).
Subject to availability and government guidelines, you may get the opportunity to purchase tickets at the full matchday rate for reduced capacity games (after those in 'Option 1') and if and when games are played with full capacities.
*We will aim to pay all refunds by mid-November. **Seats will be held up to the Seat Hold deadline at which point the seat will be released if the remaining balance has not been paid.
If you opt for a full refund, your 2020/21 Season Ticket will be cancelled, your seat will be released and you will not receive your 2020/21 Brentford Card. You will have a short priority window to purchase a 2020/21 Season Ticket before they go on general sale, but the same seat will not be guaranteed.
Subject to availability and government guidelines, you may get the opportunity to purchase tickets for reduced capacity games at full matchday rate (after those in 'Option 1 and 2') and if and when games are played with full capacities.
Please make sure you choose one of the options above by Friday 2 October. If we don’t hear from you, we will assume that you want to stay as a Season Ticket Holder in 'Option 1'.
Thank you for your continued support through these difficult times,