Membership and TAPS

aslan

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ummmmmm. Not sure that is correct. @hobbsy!!!!!
Ended up using exchange for West stand ticket in my own name so passed "his" ticket onto someone on here. Can't confirm if they would've done it, but ticket office employees telling people it's possible.
 

hobbsy

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ummmmmm. Not sure that is correct. @hobbsy!!!!!
Not as far as I know.

I mean technically it is possible as they have the ability to edit TAPs. Otherwise I'm taking 2,000 off of Mrs hobbsy.
 

Banana

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Not as far as I know.

I mean technically it is possible as they have the ability to edit TAPs. Otherwise I'm taking 2,000 off of Mrs hobbsy.
Ahem. Not so fast. I think they have been promised to me!
 

nanny58

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Well guess what yesterday tried finding the two reps in bees wear to collect my tickets. Guess nearly 400 fans where wearing bees logos and tops l o l .so boarded coach. Only to be presented with a goody bag ,asked the man if he was from the ticket office he replied yes and pulled out a wad of envelopes with tickets inside ? So I wasn’t the only one who’s tickets hadnt been posted out but charged for ? And yes you can transfer taps from one person to another one with both there permission s because he said it in front of me and others around two tables on coach. Arriving at ground the two reps scurried of to the ticket office to disperse a. Lot more tickets for bees fans who made the journey without there paid for tickets .S bfc ticket office please refrain from these sagas regarding missing tickets it’s not good for our heart cheers
 

BFC1997

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Pretty sure the £1 fee is not specifically for postage, but an admin fee.
 

nanny58

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Please it’s for postage unless wording on ticket sales site is wrong whole fiasco I could of done without
 

AB

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Well guess what yesterday tried finding the two reps in bees wear to collect my tickets. Guess nearly 400 fans where wearing bees logos and tops l o l .so boarded coach. Only to be presented with a goody bag ,asked the man if he was from the ticket office he replied yes and pulled out a wad of envelopes with tickets inside ? So I wasn’t the only one who’s tickets hadnt been posted out but charged for ? And yes you can transfer taps from one person to another one with both there permission s because he said it in front of me and others around two tables on coach. Arriving at ground the two reps scurried of to the ticket office to disperse a. Lot more tickets for bees fans who made the journey without there paid for tickets .S bfc ticket office please refrain from these sagas regarding missing tickets it’s not good for our heart cheers
Does anyone on here have a friend or relative with a couple of thousand spare TAPs (because they can’t/won’t/don’t go or because they’ve got >5.5k so are way over threshold)? Cash available! System completely broken!
 

Banana

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Does anyone on here have a friend or relative with a couple of thousand spare TAPs (because they can’t/won’t/don’t go or because they’ve got >5.5k so are way over threshold)? Cash available! System completely broken!
Indeed. This is a b***ocks solution that doesn't reward "loyalty" and therefore is out of order.
 

AB

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Indeed. This is a b***ocks solution that doesn't reward "loyalty" and therefore is out of order.
I think it is possible, being charitable, that wires may have been crossed. It in an uncontroversial point that TAPs can be transferred as a technical matter and are in fact transferred by the ticket office where someone has multiple fan numbers due to the well known quirks of the system. In some cases discussed on here before that has even involved name changes between accounts because eg someone has had fan numbers for a couple of kids and bought through both interchangeably (because why not when TAPs didn’t really matter that much, perhaps because a different payment card was attached to each) but in reality Kid A didn’t enjoy it much and Kid B always went after the first time even if their ticket was in fact bought on Kid A’s account. No formal permission was really sought from Kid A to put the TAPs into Kid B’s account, the ticket office just pragmatically helped rectify things on mum’s instruction.

That may have then been generalised out by ticket office staff on the coaches unintentionally and understood incorrectly as meaning anyone can take anyone else’s TAPs if both agree. They “can” as a technical matter but it is not a transaction the club or rules authorise. If I had admin access to the ticketing system I could take all nanny58’s TAPs or give them to banana with or without permission but I ought not to.
 
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S bfc ticket office please refrain from these sagas regarding missing tickets it’s not good for our heart cheers
The two bods from the Brentford ticket office were easy to spot, just to the left of the away stand turnstiles.
I don’t see the problem? 🤷‍♂️
 

nanny58

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I think it is possible, being charitable, that wires may have been crossed. It in an uncontroversial point that TAPs can be transferred as a technical matter and are in fact transferred by the ticket office where someone has multiple fan numbers due to the well known quirks of the system. In some cases discussed on here before that has even involved name changes between accounts because eg someone has had fan numbers for a couple of kids and bought through both interchangeably (because why not when TAPs didn’t really matter that much, perhaps because a different payment card was attached to each) but in reality Kid A didn’t enjoy it much and Kid B always went after the first time even if their ticket was in fact bought on Kid A’s account. No formal permission was really sought from Kid A to put the TAPs into Kid B’s account, the ticket office just pragmatically helped rectify things on mum’s instruction.

That may have then been generalised out by ticket office staff on the coaches unintentionally and understood incorrectly as meaning anyone can take anyone else’s TAPs if both agree. They “can” as a technical matter but it is not a transaction the club or rules authorise. If I had admin access to the ticketing system I could take all nanny58’s TAPs or give them to banana with or without permission but I ought not to.
A B you little devil as if fruit boy would have anything to do with me I don’t know any Swansea fans that like bees fans anyway they even despise bees more than Cardiff now
 

Jules

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I think it is possible, being charitable, that wires may have been crossed. It in an uncontroversial point that TAPs can be transferred as a technical matter and are in fact transferred by the ticket office where someone has multiple fan numbers due to the well known quirks of the system. In some cases discussed on here before that has even involved name changes between accounts because eg someone has had fan numbers for a couple of kids and bought through both interchangeably (because why not when TAPs didn’t really matter that much, perhaps because a different payment card was attached to each) but in reality Kid A didn’t enjoy it much and Kid B always went after the first time even if their ticket was in fact bought on Kid A’s account. No formal permission was really sought from Kid A to put the TAPs into Kid B’s account, the ticket office just pragmatically helped rectify things on mum’s instruction.

That may have then been generalised out by ticket office staff on the coaches unintentionally and understood incorrectly as meaning anyone can take anyone else’s TAPs if both agree. They “can” as a technical matter but it is not a transaction the club or rules authorise. If I had admin access to the ticketing system I could take all nanny58’s TAPs or give them to banana with or without permission but I ought not to.
In amongst the drama of trying to get tickets for my kids (who are just under the first 3300-3500 TAP tier) for the Palace game when i had got mine in the first wave, I was offered the option of transferring some of my TAPs to my children to help get around the problem in the future...
 

rebus

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In amongst the drama of trying to get tickets for my kids (who are just under the first 3300-3500 TAP tier) for the Palace game when i had got mine in the first wave, I was offered the option of transferring some of my TAPs to my children to help get around the problem in the future...
This is not a slight on you but that is completely unfair to others that they offered this. I’m okay in getting tickets but others aren’t.
 

Jules

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This is not a slight on you but that is completely unfair to others that they offered this. I’m okay in getting tickets but others aren’t.
It did surprise me too to be honest (and it goes without saying that I didn't take them up on the offer, I don't love anyone enough to give them my TAPs!). Seems I'm not the only one they have offered this to either
 

BFC1997

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From anecdotal evidence it sounds like there's been a fair amount of "discretionary" transferring of TAPs offered by ticket office staff this season.
 

Melman

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Yes Why? My 15 year son old has a season ticket and cant make around 7 games this season due to other commitments. For these games ive have been and will be upgrading the seat to an Adult so my wife and BIL can go. Why shouldnt i be able to do this? Seem very fare and not unreasonable. So please explain why i shouldn't be able to do this?
 

vcmazz

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When I was watching a 0-0 home draw with Darlington in 1973 with 3,165 other people in a 38,000 capacity stadium, if a time traveler had turned up and told me how difficult it would be to get in these days I'd have thought he was mad. Then again if he'd told me he was a time traveler, I'd have been right. So it's not a very good analogy. As you were.
 

BFC1997

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Yes Why? My 15 year son old has a season ticket and cant make around 7 games this season due to other commitments. For these games ive have been and will be upgrading the seat to an Adult so my wife and BIL can go. Why shouldnt i be able to do this? Seem very fare and not unreasonable. So please explain why i shouldn't be able to do this?
I think the issue is that people could be concession season tickets at a fraction of the adult price, not for the actual person, but for themselves just to guarantee themselves a seat - and then upgrade it to an adult ticket when they want to actually use it.
 

hobbsy

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I think the issue is that people could be concession season tickets at a fraction of the adult price, not for the actual person, but for themselves just to guarantee themselves a seat - and then upgrade it to an adult ticket when they want to actually use it.
The upgrade is based on the matchday price so it really isn't the bargain you think it is.
 
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8corner

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It was me who said this @nanny58, because that's what the ticket office told me!

Was buying ticket for myself for Liverpool, website fudged it. On the phone to ticket office, they weren't very helpful so I suggested buying one in my brothers name as I knew he couldn't go. I mentioned TAPs, and was told they can be transferred with permission of both parties.
That doesn't seem right at all. I'm with Banana here.
 

AB

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The upgrade is based on the matchday price so it really isn't the bargain you think it is.
When the STs were available, paying full price but getting a guaranteed ticket would have been a fairly poor deal. Now, with the scramble for tickets among members it’s a £40 saving and tickets for every game and sounds in retrospect like a good idea. But few if any would have bought on that basis. Even touts intending to resell every game and wanting to minimise their risk wouldn’t have!
 

aslan

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That doesn't seem right at all. I'm with Banana here.
I asked out of principal as it was the system stopping my membership from buying a ticket for Liverpool. As soon as I asked I said "I don't care either way, I just want to sort a ticket".
But I agree, there's a fine line between being able to "do the right thing in circumstance" and "cheating the system".
 

RAF_Patto

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Are TAPS going to turn into the latest crypto craze? 🤔
 

nanny58

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So why can’t you buy all the away games for the season at the beginning Of said season in one go . if you have enough taps points, and if you can’t make the game put them on ticket exchange except cup tickets .
 

BFC1997

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So why can’t you buy all the away games for the season at the beginning Of said season in one go . if you have enough taps points, and if you can’t make the game put them on ticket exchange except cup tickets .
Away season tickets have been discussed in the past. Not sure why it was dropped at the time.
 

romt

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Have TAPS from Stoke been added, don't seem to have mine? Hoping they get added before the next band of spurs tickets tomorrow.
 

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Have TAPS from Stoke been added, don't seem to have mine? Hoping they get added before the next band of spurs tickets tomorrow.
Thought I'd go online to see if mine had been added, spent 15 mins couldn't find out how to see how many I have. Such an unintuitive website.
 

Idaho Bee

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My account, bottom right
Thanks. It was actually "My account" which displayed "Ticket Exchange" and "Last order". When I selected "Exchange" link under the "Ticket Exhange" blurb, it showed new options, one of which was "account summary" and when I clicked on that, it displayed my TAPS total in the bottom right hand corner. Nothing intuitive about that. And no, Stoke points not updated as yet.
 

BFC1997

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Thanks. It was actually "My account" which displayed "Ticket Exchange" and "Last order". When I selected "Exchange" link under the "Ticket Exhange" blurb, it showed new options, one of which was "account summary" and when I clicked on that, it displayed my TAPS total in the bottom right hand corner. Nothing intuitive about that. And no, Stoke points not updated as yet.
When you click on “My Account” the very first thing you see is a summary which includes your TAPs total.

I’m not sure where else they could put it ?
 

Alex

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Thanks. It was actually "My account" which displayed "Ticket Exchange" and "Last order". When I selected "Exchange" link under the "Ticket Exhange" blurb, it showed new options, one of which was "account summary" and when I clicked on that, it displayed my TAPS total in the bottom right hand corner. Nothing intuitive about that. And no, Stoke points not updated as yet.
They went on this morning
 

AB

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It would be interesting to see what the actual distribution of TAPs holders at different levels is. I think it is unlikely to be a straight line going from none at 7500 to about 6000 having <100.

My fag packet groupings are:
(A) people who have gone to a very high proportion of home and away games regardless of distance whether ST holders before this season or not. >5k TAPs
(B) long term ST holders or who have gone to most homes and a few big/local aways each season. >3k
(C) people who have on average attended 10-20 games a season home or away for many years, sometimes having a ST, sometimes having seasons where they’ve not gone much. 2-3k
(D) people who are newer fans and didn’t start coming regularly until we went up to the Championship, maybe went quite a bit in 14-15, not so much 15-19 unless for big games, maybe got a ST 2019 onwards or long termers averaging 5-10 games a season. 1-2k
(E) long term regular 2-3 games on average, maybe used to go a lot back in the day but for family, work etc reasons not so much more recently but loved seeing us finally become good. c500
(F) occasionals and new fans <500

I’d expect almost everyone in (A) and (B) to have STs. They look from allocations last season and for guaranteed away tickets this season to have about 3000 bees. (A) has probably no more than 500 from thinking of how many regular faces I’d see at far flung aways. Most of (B) didn’t before this season travel to a lot of aways and while many will be more inclined to now still far from all. Which is why aways have so far always gone to the next tier.

(C) will probably have another 3000 and most will now be STs along with (D) which probably has another 4000. These two get the second tranche of away tickets. Demand from (D) might well be higher than (C) as it’ll have a lot of younger fans who consider themselves to be quite hardcore because they’ve gone to a lot more recent games home and away than the average person in (C). I think this division might explain why the second tranche of aways hasn’t been at 1000 less than the first. They’d not sell enough to (C) to make it worth making (D) wait.

The remaining 1000 STs will be in (E) and (F) (and touts/away/neutrals) but most of those will be members.
 

olliebfc

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It would be interesting to see what the actual distribution of TAPs holders at different levels is. I think it is unlikely to be a straight line going from none at 7500 to about 6000 having <100.

My fag packet groupings are:
(A) people who have gone to a very high proportion of home and away games regardless of distance whether ST holders before this season or not. >5k TAPs
(B) long term ST holders or who have gone to most homes and a few big/local aways each season. >3k
(C) people who have on average attended 10-20 games a season home or away for many years, sometimes having a ST, sometimes having seasons where they’ve not gone much. 2-3k
(D) people who are newer fans and didn’t start coming regularly until we went up to the Championship, maybe went quite a bit in 14-15, not so much 15-19 unless for big games, maybe got a ST 2019 onwards or long termers averaging 5-10 games a season. 1-2k
(E) long term regular 2-3 games on average, maybe used to go a lot back in the day but for family, work etc reasons not so much more recently but loved seeing us finally become good. c500
(F) occasionals and new fans <500

I’d expect almost everyone in (A) and (B) to have STs. They look from allocations last season and for guaranteed away tickets this season to have about 3000 bees. (A) has probably no more than 500 from thinking of how many regular faces I’d see at far flung aways. Most of (B) didn’t before this season travel to a lot of aways and while many will be more inclined to now still far from all. Which is why aways have so far always gone to the next tier.

(C) will probably have another 3000 and most will now be STs along with (D) which probably has another 4000. These two get the second tranche of away tickets. Demand from (D) might well be higher than (C) as it’ll have a lot of younger fans who consider themselves to be quite hardcore because they’ve gone to a lot more recent games home and away than the average person in (C). I think this division might explain why the second tranche of aways hasn’t been at 1000 less than the first. They’d not sell enough to (C) to make it worth making (D) wait.

The remaining 1000 STs will be in (E) and (F) (and touts/away/neutrals) but most of those will be members.
I’d be group C in your description. However only have 1482 taps. Haven’t had a season ticket since since 2012. I think what’s screwed me and probably other ~20 games a season people is when they gave out 500 taps just for having a season ticket, wasn’t that for a couple of seasons? Correct me if my memory is wrong. (Edit also probably buying on the day/people buying on my behalf)
 

AB

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I’d be group C in your description. However only have 1482 taps. Haven’t had a season ticket since since 2012. I think what’s screwed me and probably other ~20 games a season people is when they gave out 500 taps just for having a season ticket, wasn’t that for a couple of seasons? Correct me if my memory is wrong.
Yes, that distorts things quite a bit. It was probably intended to do so as an incentive to drive up ST sales back then but of course few Bees fans 9 years ago could have predicted that after a midtable L1 finish in 11-12 we’d now be in the PL in a new ground or even if they aspired to it would have let that influence their decision on a ST. Even when I bought my first ST a few days before the final v Fulham I hadn’t really properly visualised how hard tickets would be to get in the PL (if I had I’d have bought my son a junior ST).

The profile of TAPs holdings will change over this season and the next couple if we stay in the PL as the club is deliberately skewing things in the favour of those who are going now so over a few seasons those in (B) who never went away much and still aren’t going away much will get caught up by those in (C) and (D) who do, even if they didn’t do Barrow away. I think the club may need to change things if we remain a PL fixture. It was interesting a while back this season to see that Villa guarantee away tickets to those who went to a certain number of aways the previous season (iirc 8 in 19-20 before the suspension) rather than counting points going back further. That does involve indirectly counting prior attendance because getting tickets to 8 aways in 19-20 probably involved having gone to a certain number in 18-19 when they were in the Championship. I can see a justification for changing our system to remove the priority given to those on >3500 TAPs who don’t actually ever really want away tickets. If you’re in (B) but don’t have any interest in away tickets why have a guaranteed one above someone in (C) or (D) who has gone to a lot of aways despite not being guaranteed a ticket to any?
 

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.... If you’re in (B) but don’t have any interest in away tickets why have a guaranteed one above someone in (C) or (D) who has gone to a lot of aways despite not being guaranteed a ticket to any?
Just on this point - because it is a loyalty scheme as well as an away ticket allocation scheme, and used to incentivise the behaviour the club benefits from, i.e. repeatedly buying season tickets and putting money in the club's coffers in May before the revenue-free summer, not least in years when there was far, far less demand.
 

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Yes, that distorts things quite a bit. It was probably intended to do so as an incentive to drive up ST sales back then but of course few Bees fans 9 years ago could have predicted that after a midtable L1 finish in 11-12 we’d now be in the PL in a new ground or even if they aspired to it would have let that influence their decision on a ST. Even when I bought my first ST a few days before the final v Fulham I hadn’t really properly visualised how hard tickets would be to get in the PL (if I had I’d have bought my son a junior ST).

The profile of TAPs holdings will change over this season and the next couple if we stay in the PL as the club is deliberately skewing things in the favour of those who are going now so over a few seasons those in (B) who never went away much and still aren’t going away much will get caught up by those in (C) and (D) who do, even if they didn’t do Barrow away. I think the club may need to change things if we remain a PL fixture. It was interesting a while back this season to see that Villa guarantee away tickets to those who went to a certain number of aways the previous season (iirc 8 in 19-20 before the suspension) rather than counting points going back further. That does involve indirectly counting prior attendance because getting tickets to 8 aways in 19-20 probably involved having gone to a certain number in 18-19 when they were in the Championship. I can see a justification for changing our system to remove the priority given to those on >3500 TAPs who don’t actually ever really want away tickets. If you’re in (B) but don’t have any interest in away tickets why have a guaranteed one above someone in (C) or (D) who has gone to a lot of aways despite not being guaranteed a ticket to any?
Do you think that removing the priority given to STH over Members would solve that (if it's something that needs solving)?

Would also remove the anomaly of different thresholds for STH and the top 5% of members
 

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Do you think that removing the priority given to STH over Members would solve that (if it's something that needs solving)?

Would also remove the anomaly of different thresholds for STH and the top 5% of members
I do. Especially as STs are not on sale...

One for wider debate.
 
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AB

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Do you think that removing the priority given to STH over Members would solve that (if it's something that needs solving)?

Would also remove the anomaly of different thresholds for STH and the top 5% of members
Possibly. I don’t know how many non-STs have high TAPs but if guaranteed away tickets are going to members with c2000 TAPs (ie that’s around the level to put a member into the top 150 members interested in any away game) it might be an easy change to make without substantially reducing the chances of STs to get away tickets. It does seem somewhat unfair if a ST in (E) or (F) can much more easily get an away ticket than a member in (C) or (D).
 
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