New Season and Access to Matches (1 Viewer)

wanderer paul

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Email received........

The 2020/21 Sky Bet Championship season is days away from starting and Brentford will kick-off their campaign on Saturday. It was announced last month that our opening fixture, away to Birmingham City, will be live on Sky Sports on Saturday, 12 September, and will kick-off at 12.30pm. We have also been informed that our next two league games – at home to Huddersfield Town on Saturday 19 September and away to Millwall on Saturday 26 September – will not be televised.

Those games, and others for the time being, will be behind closed doors with no fans allowed. Fans will have seen that pilot events are being held at other sporting stadia to allow spectators with the aim for limited numbers of fans to be allowed to attend games from October (subject to the latest government guidelines). We are hoping that welcoming Brentford fans in to our new home is not far away and will continue to keep fans updated. We are not, however, in a position to make an announcement about specific numbers at this point.

Decisions on how many Bees fans can access games will be made by the local Safety Advisory Group. Fans will be allowed to sit next to others within their ‘social bubble’ at the new stadium which will maximise the number of supporters in the ground whilst still maintaining social distancing. A social bubble is currently defined as “a maximum of six people from no more than two households”.

As a Season Ticket Holder, we will be asking you to confirm your social bubble shortly, so please keep a close eye on Club communications as we will really need your assistance in maximising the number of Bees fans we can accommodate in our new home. Given the limited numbers of fans involved for the reduced capacity games, this will only be open to Season Ticket Holders who have paid in full by 31 August this year.

The recent announcement from the EFL included details of a new flexible framework that will ensure league games are either available for broadcast or streaming whilst access to matches is restricted. As announced earlier this summer, a plan is being developed by Brentford FC for the 2020/21 campaign that delivers what fans want – access to The Bees - and minimises the need to issue refunds, helping to protect our Club. Further details will be announced very soon.

The update from the EFL did, however, give us some information that fans can act upon now. We know that our game against Birmingham will only be available on Sky Sports. Supporters that want to watch this game will only be able to do so on Sky Sports or Now TV. This will be the case with every away weekend game that is selected for live broadcast. More details on how to watch can be seen here.

The EFL will be utilising iFollow to give you access to as many Championship games as possible. New iFollow codes will be issued for the 2020/21 season and there are some new rules around its use, so supporters will need to be prepared. This applies whether you are a Season Ticket Holder who wants to make use of any arrangement the Club and EFL put in place or if you want to buy on a match-by-match basis, where available.

The Club will make an announcement of our offer, plus alternatives, as soon as possible but can confirm that all Season Ticket Holders and Premium Seat Holders will be sent an iFollow code for our game against Huddersfield Town on 19 September. This will be the case whatever decision is taken regarding our offer for the campaign. This code will be sent early next week. Please note, the deadline to pay for Season Tickets was 31 August and only those paid in full by this date will be considered as Season Ticket Holders for the 2020/21 season. (This excludes our Premium Seat Holders who pay for their seats in a different way, more information will be sent to them shortly).
In order to assist the Club as we go through the coming period, fans are asked to take the following actions now:

Ensure that your details in your ticketing account are up to date. Please log in to your ticketing account here.

In order to make use of all the Season Ticket Holder privileges this season, your iFollow email address must be the same as the email address on your ticketing account. If this is not the case, you may need to create a new iFollow account. If you already have an iFollow account with the same email address as your Brentford FC ticketing account but do not know the password, please click here (please check your junk folder if you don’t receive an email to reset your password).

For Season Ticket Holders wanting to attend reduced capacity games, please make sure you know who is in your social bubble and that the person booking the tickets has all their details in their Friends and Family section of their ticketing account. More details on adding Friends and Family can be found here. A social bubble can include up to six people from a maximum of two households.
There will be a further announcement on the Club’s offer to 2020/21 Season Ticket Holders in the coming days. No tickets or places at matches are available to book yet but we ask our fans to be ready as this will be sent by email to Season Ticket Holders in the first instance.
 

wanderer paul

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I don’t need an iFollow code or the other two in my friends and family.

A refund direct to bank account or a refund towards our 2021/2022 season tickets will only suffice.

Not interested in any other gimmick or freebie from the Club.
 

hitchinb

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Joker Johnson has just said government may row back on allowing limited access to stadiums next month.
 

GABS

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Boris chat today doesn't change the comms need from BFC. Announce plan for a) the October limited capacity somehow goes ahead or b) the plan for October limited capacity does not go ahead.

Two plans, tell us and do it soon please.
 

BedfontRed

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Yes they will be sending out Season Ticket packs for prestige purposes.

If access to stadium is allowed then it is likely they will issue separate tickets per match as it's easier to prevent people turning up for the wrong match.
Cheers
 

Guildford Bee

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I don’t need an iFollow code or the other two in my friends and family.

A refund direct to bank account or a refund towards our 2021/2022 season tickets will only suffice.

Not interested in any other gimmick or freebie from the Club.
I've said it loads of times; the most sensible solution is a deferral of this season STs until 2021/22 and if admittance to games becomes a possibility at any stage during this season they should be sold on an individual/rota basis.
 

Mark Bonner

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There's another aspect of this that sticks in the throat somewhat...

Sky have done a deal which prevents the EFL from using iFollow simultaneously. This means that if a game is on Sky, then iFollow can't broadcast it. This in turn means more subscribers for Sky (they hope) but also, it leaves clubs (including ours) defenceless against mass refund requests.

I suspect our club are working hard on comms to negate this, but this is the reality.

Way too many businesses are asking for money before clarifying product right now, in my view.
 

Ealing Bee

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I've said it loads of times; the most sensible solution is a deferral of this season STs until 2021/22 and if admittance to games becomes a possibility at any stage during this season they should be sold on an individual/rota basis.
Who knows where any of us will be come 2021/22?

I mean how would the club have reacted had a supporter said earlier in the year: "I'll have a ST for this season but can I pay you for it next season?"

By all means offer deferment until next season if accompanied by some sort of incentive (Discount? iFollow?).

But they must surely be morally and legally bound to offer the option of a straight refund as well.
 

Mark Bonner

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They are, under the consumer credit act. Payment + no Product or Service = Refund. It doesn't stop a business using marketing comms to prey on loyal support however.
 

Mark Bonner

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In a way, football has quite an advantage where consumer loyalty is concerned over any other retailer or manufacturer selling us products if you think about it...
 

BEEcool

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I don’t need an iFollow code or the other two in my friends and family.

A refund direct to bank account or a refund towards our 2021/2022 season tickets will only suffice.

Not interested in any other gimmick or freebie from the Club.
I don’t blame the club if they’re trying to find ways incentivise and avert mass refunds/deferrals. I think there should be an option to receive one if that is what you choose but I don’t think it should be the default. It’ll mean people receiving refunds that would otherwise have been willing to forgo one.
 

Mark Bonner

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Just to clarify my own position on this: a fan of 44 years... not liking being manipulated by the club I love.

£1000 on new season tickets and not a clue when, if or maybe...

On a point of principal, I won't 'donate' this time unless the club acknowledges in its communications that not all supporters can afford 'donations' and might actually have another use for that money now the product is not available.

(Especially if they have multiple tickets in a household, and/or Sky Sports, Now TV or even an iFollow subscription already!)
 

hobbsy

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There's another aspect of this that sticks in the throat somewhat...

Sky have done a deal which prevents the EFL from using iFollow simultaneously. This means that if a game is on Sky, then iFollow can't broadcast it. This in turn means more subscribers for Sky (they hope) but also, it leaves clubs (including ours) defenceless against mass refund requests.

I suspect our club are working hard on comms to negate this, but this is the reality.

Way too many businesses are asking for money before clarifying product right now, in my view.
Not true, season ticket holders will get simultaneous access but non season ticket holders won't.
 

Mark Bonner

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The 'free iFollow pass for everyone' for Huddersfield is just a screen for more thinking time in my view.
This makes me feel that iFollow have already released codes to the club and the club is thinking how best to negate refunds.

The Sky deal has really snookered clubs I think.
 

badgerbee

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I think you are wrong there. iFollow cannot broadcast if Sky are live.
They did last season.....
(Excluding play off games)
But not this year. Email from club received this evening says:

"We know that our game against Birmingham will only be available on Sky Sports. Supporters that want to watch this game will only be able to do so on Sky Sports or Now TV. This will be the case with every away weekend game that is selected for live broadcast.*"
 
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Mark Bonner

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They did last season.....
(Excluding play off games)
But not this year. Email from club received this evening says:

"We know that our game against Birmingham will only be available on Sky Sports. Supporters that want to watch this game will only be able to do so on Sky Sports or Now TV. This will be the case with every away weekend game that is selected for live broadcast.*"
Yep. I read it too.
 
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They did last season.....
(Excluding play off games)
But not this year. Email from club received this evening says:

"We know that our game against Birmingham will only be available on Sky Sports. Supporters that want to watch this game will only be able to do so on Sky Sports or Now TV. This will be the case with every away weekend game that is selected for live broadcast.*"
Yep. I read it too.
From the thread labelled "The Rules" - here are the rules with the relevant bit highlighted

From club's website:

Whilst matches are played to zero or limited attendances:
  • Matches that are NOT LIVE on Sky Sport will be streamed on iFollow
  • STHers will be able to watch those matches that are at HOME ONLY on iFollow as part of their STH package
  • STHers MAY be able to access MIDWEEK AWAY MATCHES on iFollow, but only if the home club permits
  • Other supporters will be able to watch the above games for £10 per match
  • STHers must purchase their tickets by 4th October to benefit from the above
 

horshambees

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As a former Director at the Office of Fair Trading I'm not sure it's as black and white as that. If you buy a package of individual tickets, you would certainly be entitled to a refund if any of those tickets could not be used because a match didn't take place. But a season ticket isn't a package of individual tickets - rather it gives you admission to all the matches in a season. I'm not sure that it's specified that there will be 23 games that you can attend during that season. It might depend what's in the T&Cs which you've accepted by buying the ticket.

At the very least there is stuff here which lawyers could argue about if it ever came to it - although I'd be pretty confident that wont need to happen.
So we get a refund on games we could not attend last season, but not on games we could not attend this season?

That stinks.
 

Mark Bonner

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From the thread labelled "The Rules" - here are the rules with the relevant bit highlighted
AH, OK. Thanks.

Would have been useful if today's email from the club contained that info.

Still, its a change of iFollow's remit from previous seasons, brought about by Sky Sports taking a covid opportunity and commercialising it, isn't it?

An iFollow season pass used to get you all games for £45 if I remember right, home or away. Sky are £42 a month or therabouts!

Sky have stepped in and said, we'll let you keep the TV deal monies we paid, but we want exclusive broadcast rights on games. What do you mean that ****s over STHs using iFollow? Oh OK then, only the home clubs STH can use iFollow.

In effect, iFollow's 'temporary codes' from last season, which was a way of clubs avoiding issuing refunds, are now being used as a tool to segregate the audience for Sky's benefit and the clubs are caught in the middle trying to explain this sh*t to its fans.
 
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With an iFollow season pass you CANNOT watch home live games. Only listen to them. You can only watch games on iFollow if you are a STHer (and the game is not being shown on Sky)

What is NOT clear is that if a STHer accepts a code from the club for the Huddersfield match, does that make them illegible to seek a full refund for their ST. I have asked the club this (via Twitter) - unless @hobbsy already has been given this guarantee by JV
 

Lionel Bart-At

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Let's face it, football clubs, like most businesses, are going to be brought to their knees by the effects of this virus. The longer fans are kept away from grounds, the worse it gets, obviously. Not surprising that clubs are cagey about offering full refunds to fans. Personally, I'm happy to listen to alternative offers from the club if it helps their liquidity. But that's because I'm lucky enough, as things stand, to be able to afford a bit of a hit. I know not everyone is in that boat, and clubs need to play fair with these people and have a legal requirement to do so. Thank god for Ollie and Saïd (and the machinery that brought them here and developed them so well), because no other Championship club (apart from the parachutists) is going to get that kind of cash injection. This surely is going to put us in a stronger position than most to a) survive, and b). do the right thing by fans who need a straightforward refund.
 

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So we get a refund on games we could not attend last season, but not on games we could not attend this season?

That stinks.
Not what I said - or at least not what I meant to say.

Without having looked at all the details, I do think the club might well not be legally obliged to give pro rata refunds to ST holders for all games behind closed doors. Ultimately that would be for a court to decide if the club's offer was challenged. But I'd be pretty surprised if it ever came to that.
 

Mark Bonner

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Let's face it, football clubs, like most businesses, are going to be brought to their knees by the effects of this virus. The longer fans are kept away from grounds, the worse it gets, obviously. Not surprising that clubs are cagey about offering full refunds to fans. Personally, I'm happy to listen to alternative offers from the club if it helps their liquidity. But that's because I'm lucky enough, as things stand, to be able to afford a bit of a hit. I know not everyone is in that boat, and clubs need to play fair with these people and have a legal requirement to do so. Thank god for Ollie and Saïd (and the machinery that brought them here and developed them so well), because no other Championship club (apart from the parachutists) is going to get that kind of cash injection. This surely is going to put us in a stronger position than most to a) survive, and b). do the right thing by fans who need a straightforward refund.
Yep, that's very fairly put.

I think my beef is that the language used is so assumptive. Its always worded in such a way that you feel like a mini-traitor if you need a refund. I just think that's not right. Can I afford to let them keep it? Yes. But many cannot. Principals are important too, right? I think Matthew's affordable football mantra applies here.
 

Mark Bonner

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With an iFollow season pass you CANNOT watch home live games. Only listen to them. You can only watch games on iFollow if you are a STHer (and the game is not being shown on Sky)

What is NOT clear is that if a STHer accepts a code from the club for the Huddersfield match, does that make them illegible to seek a full refund for their ST. I have asked the club this (via Twitter) - unless @hobbsy already has been given this guarantee by JV
I think I have watched some from overseas Banana with a season pass, and that has confused me as to what's 'standard'.

This is real T&Cs stuff, isn't it?!

On your last point, I think today's email had a line about the Huddersfield code not binding you to any particular decision.
 

rebus

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Not what I said - or at least not what I meant to say.

Without having looked at all the details, I do think the club might well not be legally obliged to give pro rata refunds to ST holders for all games behind closed doors. Ultimately that would be for a court to decide if the club's offer was challenged. But I'd be pretty surprised if it ever came to that.
I agree. The club should remember it is in a minority that have been able to bank season ticket sales for this campaign. Pro-rata refunds should be continued although I would be happy with a reduction on next season’s.
 
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On your last point, I think today's email had a line about the Huddersfield code not binding you to any particular decision.
I suspect you are referring to this snippet, and I've underlined what I suspect you are taking as the critical part:

"The Club will make an announcement of our offer, plus alternatives, as soon as possible but can confirm that all Season Ticket Holders and Premium Seat Holders will be sent an iFollow code for our game against Huddersfield Town on 19 September. This will be the case whatever decision is taken regarding our offer for the campaign. This code will be sent early next week."

I'm not sure that I can take the same, clear-cut, unambiguous view from it. It talks about a "decision....regarding our offer" and I cannot fathom whose decision it is referring to - the club's decision as to what offer (plus alternatives) would seem to be the most logical based on the construction of the paragraph. NOT the decision of the STHer as to accept that offer or not.
 
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I agree. The club should remember it is in a minority that have been able to bank season ticket sales for this campaign. Pro-rata refunds should be continued although I would be happy with a reduction on next season’s.
The club is in an enviable position compared to its peers. Most other club have not collected ANY 2020-21 season ticket monies yet. The club have the almost the entire record-breaking ST monies banked AND have just sold a player for £28m.
 

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There is a potential own goal from the club here.... on the day I got the email telling me about plans including the comment that it would “minimise the need to issue refunds” we sell our best player for near on £30m.... I totally get Watkins needed to be sold but the sentiment is not great; ie the financial stability of the club is more important than the financial burden on the fans.....
 
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There is a potential own goal from the club here.... on the day I got the email telling me about plans including the comment that it would “minimise the need to issue refunds” we sell our best player for near on £30m.... I totally get Watkins needed to be sold but the sentiment is not great; ie the financial stability of the club is more important than the financial burden on the fans.....
Yes, I was particularly interested that the objective of not issuing refunds was being aired.
 

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I suspect you are referring to this snippet, and I've underlined what I suspect you are taking as the critical part:

"The Club will make an announcement of our offer, plus alternatives, as soon as possible but can confirm that all Season Ticket Holders and Premium Seat Holders will be sent an iFollow code for our game against Huddersfield Town on 19 September. This will be the case whatever decision is taken regarding our offer for the campaign. This code will be sent early next week."

I'm not sure that I can take the same, clear-cut, unambiguous view from it. It talks about a "decision....regarding our offer" and I cannot fathom whose decision it is referring to - the club's decision as to what offer (plus alternatives) would seem to be the most logical based on the construction of the paragraph. NOT the decision of the STHer as to accept that offer or not.
That's a very perceptive concern. This is sooo tricky. The GPG needs a lawyer!
 

Mark Bonner

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This is becoming a VERY interesting thread… I hope the club is reading this as there's some real feeback being aired here, and there's certainly more than a few feeling a bit 'managed'.
 

Guildford Bee

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Who knows where any of us will be come 2021/22?

I mean how would the club have reacted had a supporter said earlier in the year: "I'll have a ST for this season but can I pay you for it next season?"

By all means offer deferment until next season if accompanied by some sort of incentive (Discount? iFollow?).

But they must surely be morally and legally bound to offer the option of a straight refund as well.
Yes, absolutely.
 

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Thank god for Ollie and Saïd (and the machinery that brought them here and developed them so well), because no other Championship club (apart from the parachutists) is going to get that kind of cash injection..
I've never been one of those deluded fools who reckon Mr. Benham has been taking money out of the club and buying a yacht every time we sell a player etc. And I really appreciate his immense contribution to the club for over a decade.

But in the end, he and by extension the club, must be better placed to face the problems caused by Covid-19 than the average Bees fan.

In particular the case of ST holders should be considered in this context. Taking very rough figures, 10k-odd ST's sold at an average of £1000(?) each comes to £10m. That's a huge sum but at the same time it's just the first installment (probably not all of it either) of Ollie's transfer fee. Which isn't even counting on the anticipated receipts for Said B.

So that it has to be easier for the club to wear the cost of ST's for 6-12 months than the fans.

And ultimately it would mean that Mr. Benham had to wait an extra year or so to get the return which he was expecting and deserves.
 

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A further thought occurs.

When we bought our ST's for 2020/21 we were told that we would have to pay an extra 25% (I think) should we get promoted to the PL, which seemed fair enough.

Might it be a fair incentive to ST holders to leave their money with the club (i.e. not demand a refund) by guaranteeing no such promotion surcharge (or at least less than 25%) should we get promoted this time?
 

GABS

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It's reminding me of a workplace restructuring pre consultation period!
 

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I've never been one of those deluded fools who reckon Mr. Benham has been taking money out of the club and buying a yacht every time we sell a player etc. And I really appreciate his immense contribution to the club for over a decade.

But in the end, he and by extension the club, must be better placed to face the problems caused by Covid-19 than the average Bees fan.

In particular the case of ST holders should be considered in this context. Taking very rough figures, 10k-odd ST's sold at an average of £1000(?) each comes to £10m. That's a huge sum but at the same time it's just the first installment (probably not all of it either) of Ollie's transfer fee. Which isn't even counting on the anticipated receipts for Said B.

So that it has to be easier for the club to wear the cost of ST's for 6-12 months than the fans.

And ultimately it would mean that Mr. Benham had to wait an extra year or so to get the return which he was expecting and deserves.
£1,000 a ticket on average lol 😂 there is very rough figures and then not even attempting a sensible guess

Righto
 
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£1,000 a ticket on average lol there is very tough figures and then not even attempting a sensible guess

Righto
I remember the outrage now you mention it lol lol lol
 

wanderer paul

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A further thought occurs.

When we bought our ST's for 2020/21 we were told that we would have to pay an extra 25% (I think) should we get promoted to the PL, which seemed fair enough.

Might it be a fair incentive to ST holders to leave their money with the club (i.e. not demand a refund) by guaranteeing no such promotion surcharge (or at least less than 25%) should we get promoted this time?
It was a 25% increase in price of an ST after a cut off date (early bird period). So not for everyone.
 

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As a former Director at the Office of Fair Trading I'm not sure it's as black and white as that. If you buy a package of individual tickets, you would certainly be entitled to a refund if any of those tickets could not be used because a match didn't take place. But a season ticket isn't a package of individual tickets - rather it gives you admission to all the matches in a season. I'm not sure that it's specified that there will be 23 games that you can attend during that season. It might depend what's in the T&Cs which you've accepted by buying the ticket.

At the very least there is stuff here which lawyers could argue about if it ever came to it - although I'd be pretty confident that wont need to happen.
I am sure you will be aware that The Consumer Rights Act (see s.54 as applicable to this scenario) overrides any T&C’s that may be applicable to a service that has been purchased, insofar as they disadvantage the consumer? As always legislation (the law) takes precedent over a contract.

Whilst it may not be wholly black and white as there will always be some unscrupulous service provider that will wriggle arguing black is white, any legitimate business that has any concern for its consumers and customers will not try to play hard and fast. Unfortunately, IMO, some of the communications being put out by the club are too woolly and do not set out what our Consumer Rights are. If they want our cash as MB cannot bankroll the club then the first option should clearly be that you are entitled to a refund but then go on to say that if you wish you can “donate” to the club, perhaps in return for some benefit.
 

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Let's face it, football clubs, like most businesses, are going to be brought to their knees by the effects of this virus. The longer fans are kept away from grounds, the worse it gets, obviously. Not surprising that clubs are cagey about offering full refunds to fans. Personally, I'm happy to listen to alternative offers from the club if it helps their liquidity. But that's because I'm lucky enough, as things stand, to be able to afford a bit of a hit. I know not everyone is in that boat, and clubs need to play fair with these people and have a legal requirement to do so. Thank god for Ollie and Saïd (and the machinery that brought them here and developed them so well), because no other Championship club (apart from the parachutists) is going to get that kind of cash injection. This surely is going to put us in a stronger position than most to a) survive, and b). do the right thing by fans who need a straightforward refund.
I hear you.

It really is a hard time for clubs, this thing isn't going away and we need to find a away for business to survive. It all feels so random and rudderless, Boris and Trump making claims around moon testing and imminent cures with no real scientific back up. One report says it is going up and we need to start locking up again yet another report on the same page says the only reason they are going up is because we miscalculated the peak and more tests are being done.

How the hell are we supposed to know what to do when the guidelines are so confused and the UK are trying to point score rather than have a common set of rules. In England you can have 6 people from separate households as of Monday, I thought this was already in place but it turns out that was just a guideline, so what is really changing except the panic levels. In Scotland you can have 15 people from up to 5 households but 2M apart, I am half expecting it to be 14.7 people from 2.5 households but two with wooden legs and at least one must have only one eye. FFS chaps, give us a chance. Christ, I will need to employ stewards to help me stick to the rules.

Its like Jimmy Crankie is jusaying the opposite to whatever England proposes. I am sure last week when we quarantined Portugal, Scotland had a higher infection rate so you could fly to Scotland and drive straight here (could just be me being confused)

If we are allowed to fly on planes surely you can get a few people into a football stadium rather than it being 100% empty.
 

GABS

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I hear you.

It really is a hard time for clubs, this thing isn't going away and we need to find a away for business to survive. It all feels so random and rudderless, Boris and Trump making claims around moon testing and imminent cures with no real scientific back up. One report says it is going up and we need to start locking up again yet another report on the same page says the only reason they are going up is because we miscalculated the peak and more tests are being done.

How the hell are we supposed to know what to do when the guidelines are so confused and the UK are trying to point score rather than have a common set of rules. In England you can have 6 people from separate households as of Monday, I thought this was already in place but it turns out that was just a guideline, so what is really changing except the panic levels. In Scotland you can have 15 people from up to 5 households but 2M apart, I am half expecting it to be 14.7 people from 2.5 households but two with wooden legs and at least one must have only one eye. FFS chaps, give us a chance. Christ, I will need to employ stewards to help me stick to the rules.

Its like Jimmy Crankie is jusaying the opposite to whatever England proposes. I am sure last week when we quarantined Portugal, Scotland had a higher infection rate so you could fly to Scotland and drive straight here (could just be me being confused)

If we are allowed to fly on planes surely you can get a few people into a football stadium rather than it being 100% empty.
I'll simplify it... "Happy birthday to you..."

Can't go wrong :D
 

BEEcool

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Some interesting reading here and a few things that have changed my outlook on the situation.

There are 3 things that can happen with the money already paid by season tickets holders:
1. Refund (pro-rata for each game that can't be attended)​
2. Defer (pro-rata value goes towards a 2021/22 season ticket)​
3. Donate (i.e. a refund is forgone voluntarily)​

As stated already, the club are in a fairly unique position compared to many other clubs in that they collected the majority of season ticket money before the pandemic. I hope they don't abuse this and I'm happy that they've been upfront about their wish to minimise refunds but the next step is being honest that it would based on supporter's goodwill rather than trying to be clever. There's a lot of goodwill to tap in to and anything other could possibly backfire.

Personally, off the top of my head I would take an offer now combining defer and donate. Say, for each game that I can't attend 50% of the pro-rata value is deferred and put towards a 2021/22 season ticket. There'll be a wide spectrum of what people are willing to accept however and I wouldn't judge anyone that takes a refund and they should retain the 'rights' in terms retaining first refusal on buying a ticket for their seat etc.

I suspect they'll get this right in the end but it needs to be fairly pronto to stop the conjecture.
 

mhead bee

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Some interesting reading here and a few things that have changed my outlook on the situation.

There are 3 things that can happen with the money already paid by season tickets holders:
1. Refund (pro-rata for each game that can't be attended)​
2. Defer (pro-rata value goes towards a 2021/22 season ticket)​
3. Donate (i.e. a refund is forgone voluntarily)​

As stated already, the club are in a fairly unique position compared to many other clubs in that they collected the majority of season ticket money before the pandemic. I hope they don't abuse this and I'm happy that they've been upfront about their wish to minimise refunds but the next step is being honest that it would based on supporter's goodwill rather than trying to be clever. There's a lot of goodwill to tap in to and anything other could possibly backfire.

Personally, off the top of my head I would take an offer now combining defer and donate. Say, for each game that I can't attend 50% of the pro-rata value is deferred and put towards a 2021/22 season ticket. There'll be a wide spectrum of what people are willing to accept however and I wouldn't judge anyone that takes a refund and they should retain the 'rights' in terms retaining first refusal on buying a ticket for their seat etc.

I suspect they'll get this right in the end but it needs to be fairly pronto to stop the conjecture.

Would you also forgo ifollow?

I didn't ask for a refund last season but moving forward I genuinely don't know. It will depend how long this is going to go on for, if it is a few games until Xmas I probably would forego a refund but if it is going to be a whole season then I will need to reconsider. MB has put a fortune into the club and I feel my small part of it can help out so don't want him to swallow the brunt of it, however a fully paid up ST to see no games is a tough one to take. Confused.com

I wish the government would make a fekkin decision and stopp dilly dallying around all the time. Get some bloody test games on or say we are binning crowds until January but just do something to help the clubs plan/prepare/mitigate
 

Guildford Bee

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Would you also forgo ifollow?

I didn't ask for a refund last season but moving forward I genuinely don't know. It will depend how long this is going to go on for, if it is a few games until Xmas I probably would forego a refund but if it is going to be a whole season then I will need to reconsider. MB has put a fortune into the club and I feel my small part of it can help out so don't want him to swallow the brunt of it, however a fully paid up ST to see no games is a tough one to take. Confused.com

I wish the government would make a fekkin decision and stopp dilly dallying around all the time. Get some bloody test games on or say we are binning crowds until January but just do something to help the clubs plan/prepare/mitigate
Agree but the the Govt, like the rest of us, just don't know. But if it doesn't happen in October it definitely won't in January unless there's miraculously a vaccine. Things will only get worse over the winter.
 

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