New Season and Access to Matches (1 Viewer)

Untouchable

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With an iFollow season pass you CANNOT watch home live games. Only listen to them. You can only watch games on iFollow if you are a STHer (and the game is not being shown on Sky)

What is NOT clear is that if a STHer accepts a code from the club for the Huddersfield match, does that make them illegible to seek a full refund for their ST. I have asked the club this (via Twitter) - unless @hobbsy already has been given this guarantee by JV
The club has responded:

C711508A-E37B-4149-91D6-907F63BF614E.jpg
 

Wise old Bee

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As a senior ST holder, and one who just nicked in when the qualifying age was raised from 60 to pension age a few years ago, a refund is probably worth a couple of pints of Pride and a bag of crisps per game to me. As a result I am fairly relaxed about this and would be happy with being able to watch home games that I have to miss out on via iFollow. I hope that those who feel they have no option but to take a refund are treated fairly by the club and, until we hear to the contrary, I believe the club will treat everyone fairly and, for example, ST holders who claim a full refund will be able to have the same seats and status that they had before in subsequent seasons. The business about "bubbles" and how we actually attend games we are able to will be a huge problem. I would like to be with those family/friends who would normally sit together but have no idea if this could happen considering the number of households involved. The clock is ticking....
 

Delbee

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I’m a Season Ticket Holder. I had to set up a new Email address to get an IFollow Account, this is different from my Ticket Account, if the promotion code is sent to my Ticket Account will I be able to use it for the IFOLLOW Account
 

hobbsy

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I’m a Season Ticket Holder. I had to set up a new Email address to get an IFollow Account, this is different from my Ticket Account, if the promotion code is sent to my Ticket Account will I be able to use it for the IFOLLOW Account
I have been advised that going forward you must have the same email address in both. You will probably be okay for Huddersfield though.
 

Delbee

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I have been advised that going forward you must have the same email address in both. You will probably be okay for Huddersfield though.
I have sent the Ticket Office a Email and will ring them asking how to update my Bees Ticket Account
 

hobbsy

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I have sent the Ticket Office a Email and will ring them asking how to update my Bees Ticket Account
Yes that's probably the more reliable way to do it.
 

BEEcool

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Would you also forgo ifollow?

I didn't ask for a refund last season but moving forward I genuinely don't know. It will depend how long this is going to go on for, if it is a few games until Xmas I probably would forego a refund but if it is going to be a whole season then I will need to reconsider. MB has put a fortune into the club and I feel my small part of it can help out so don't want him to swallow the brunt of it, however a fully paid up ST to see no games is a tough one to take. Confused.com

I wish the government would make a fekkin decision and stopp dilly dallying around all the time. Get some bloody test games on or say we are binning crowds until January but just do something to help the clubs plan/prepare/mitigate
I use iFollow so I'd be happy to have it personally. No one deserves to have iFollow rammed down their throats though, it's completely useless for those that aren't tech savvy enough anyway. I'm not sure what the £value is of an iFollow subscription in these circumstances but the equivalent should be offered as a refund or deferment if it's not wanted.

The other thing, buying a season ticket might have been a big decision for some either financially or generally in terms of planning how to occupy their weekends for the next 9 or 10 months. Maybe they need the refund upfront to find alternatives things to do - buying a bike, a set of golf clubs or such like. A drip fed refund over the course of the season isn't going to help that kind of situation much.
 
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mhead bee

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Agree but the the Govt, like the rest of us, just don't know. But if it doesn't happen in October it definitely won't in January unless there's miraculously a vaccine. Things will only get worse over the winter.
I disagree, if it doesn't happen in October in a week or two's time it is not going to mean it "definitely" won't happen in 4 months time.

The amount of hospitalisations has plummeted in the last few months and ICU's are largly empty, your argument is based on the fact winter is worse but the only reason it is worse is because people go indoors. The vulnerable are already isolating indoors so there should not be some sudden up surge because they are still staying indoors.

How you view the future depends if your glass is half empty etc.

A few more weeks of this and the infections rates could go down again and we could be looking at November. If the Gov't were seriously concerned (right or wrong, but it is their decision) about Winter then they wouldn't have considered Oct in the first place.
 

jlove

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The infection rate has risen steadily since 14 June, if it peaks today and falls at the same rate, that's 3 months.
 

Ealing Bee

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£1,000 a ticket on average lol 😂 there is very rough figures and then not even attempting a sensible guess

Righto
I don't know how much the 2k+ corporates are paying, I believe we've sold more than 10k ST's in total but am unsure, and I deliberately erred on the up-side to arrive at a round figure.

So instead of being a smart alec would you like to comment on the general principle behind what I was suggesting?

You may even supply your own estimate of the final sum if you like.
 

mhead bee

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I use iFollow so I'd be happy to have it personally. No one deserves to have iFollow rammed down their throats though, it's completely useless for those that aren't tech savvy enough anyway. I'm not sure what the £value is of an iFollow subscription in these circumstances but the equivalent should be offered as a refund or deferment if it's not wanted.

The other thing, buying a season ticket might have been a big decision for some either financially or generally in terms of planning how to occupy their weekends for the next 9 or 10 months. Maybe they need the refund upfront to find alternatives things to do - buying a bike, a set of golf clubs or such like. A drip fed refund over the course of the season isn't going to help that kind of situation much.

I get you.

My question was purely in regard to offering a partial refund and foregoing the rest. If you took ifollow they may say you have already foregone a refund so would you be happy with that.

People need to be given the choice.
 

Ealing Bee

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It was a 25% increase in price of an ST after a cut off date (early bird period). So not for everyone.
I wasn't referring to the Early Bird pricing.

I bought my ST on 3rd August (i.e. after the EB offer had expired but just before season 2019/20 had ended) and the Purchase Confirmation Email from BFC stated the following:

"Price based on 23 home League games, plus the pre-season friendly and the first three home cup matches. Price excludes of licence fee and is pending league status (25% increase for Premier League, 25% discount for EFL League 1)"
 

BEEcool

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I get you.

My question was purely in regard to offering a partial refund and foregoing the rest. If you took ifollow they may say you have already foregone a refund so would you be happy with that.

People need to be given the choice.
If it was made clear that's what the offer was based upon, I probably would. It's the offer of iFollow as a sly way to get around refunds I'd have an issue with.
 

mhead bee

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The infection rate has risen steadily since 14 June, if it peaks today and falls at the same rate, that's 3 months.
Why would it have to fall at the same rate? It has only gone up slightly, we are very marginally increasing some of the restrictions to stop it going up more, we are not imminently hitting the highs again. It is three months (or is it slightly more) since the hospital ICU's were full. That is not the case today so why would it take three months to get down to the level the Gov't were happy to approve some fans going back.

If people follow the rules then it should go down really quickly.

In 4 weeks time if infection rates are still going up but hospitalisation and deaths are still going down then the game changes completely I reckon.

Again, the view on what may or may not happen is how long is a piece of string, lets face it we don't know, but it depends on how full your glass is as to your outlook.

There is an article on the BBC website that explains the infection rates appear high because at the peak we completely underestimated the number of infected and also the number of tests are now producing far more positive cases then we had back then. I didn't write it by the way, I only read it but it does add some logic gto the fact infections are going up and ICU and deaths are not going up in proportion.
 

Oxford Bee

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A further thought occurs.

When we bought our ST's for 2020/21 we were told that we would have to pay an extra 25% (I think) should we get promoted to the PL, which seemed fair enough.

Might it be a fair incentive to ST holders to leave their money with the club (i.e. not demand a refund) by guaranteeing no such promotion surcharge (or at least less than 25%) should we get promoted this time?
I suspect that Premium ST holders might be more easily placated as they have yet to pay anything beyond the license fee.
 

mhead bee

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If it was made clear that's what the offer was based upon, I probably would. It's the offer of iFollow as a sly way to get around refunds I'd have an issue with.
Agreed. Spin.

Personally I don't need ifollow to see all the games but I would probably still forego a refund if it was for a month or two, but a whole season? I don't think I could.
 
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I suspect that Premium ST holders might be more easily placated as they have yet to pay anything beyond the license fee.
They pay a monthly direct debit. Which I believe started in July.
 

filmyfan

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I’m a Season Ticket Holder. I had to set up a new Email address to get an IFollow Account, this is different from my Ticket Account, if the promotion code is sent to my Ticket Account will I be able to use it for the IFOLLOW Account

Same here - as ifollow wouldn't let me use my TA email address- so I just created a new email account

But following yesterdays email from BFC , I tried again and was successful, by just using the "forgot password" button

Hope that helps!
 

Oxford Bee

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They pay a monthly direct debit. Which I believe started in July.
It didn't and I was told by the ST office that it would start a month before the season starts. That is obviously not the case, so perhaps they are holding back taking the DD until it is clearer what is going to happen.
 

Delbee

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Same here - as ifollow wouldn't let me use my TA email address- so I just created a new email account

But following yesterdays email from BFC , I tried again and was successful, by just using the "forgot password" button

Hope that helps!
Didn’t think of this option
Just called Ticket Office , they updated Email address sent out system password which I changed . Alls OK now.
 

vcmazz

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As I don't have time to read through 21 pages at the moment, does anyone know the sort of numbers that were taking up and viewing the £10 live iFollow streams last season? And if that will be happening again this season? Just wondering to what extent (if at all) that compensates for the loss of gate money?
 

theraaaven

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last season i took the ifollow and mask option as refund ...... then most games on sky so i didnt mind
but i paid for this years season ticket back in Febuary......
This season i not sure now. I have a weird thought of someone sitting in my seat that isnt me i paid for it (even though its not really mine)
i think i would want refunds pro rota or credits towards next season season ticket alot more than ifollow streams...........as ifollow price seems cheaper than actual ticket to game...

i have feeling i be going to alot of non league games until jan 2021
 

BEEcool

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I know details around refunds, offers etc is coming soon and will probably be fair and decent but it’s still irritating me that we’ve arrived at the morning our first home game of the season and I haven’t received my actual season ticket which I paid for 9 months ago.

I know it’s redundant for the time being but I don’t know, it just bugs me.
 

ruislip bee

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Yep. Give it another month or so and it could be useful for scraping ice off the car windscreen.
 

JANORAK

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I know details around refunds, offers etc is coming soon and will probably be fair and decent but it’s still irritating me that we’ve arrived at the morning our first home game of the season and I haven’t received my actual season ticket which I paid for 9 months ago.

I know it’s redundant for the time being but I don’t know, it just bugs me.
I started looking for it this morning, before realising I didn’t remember receiving it!
 

hobbsy

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So just to reiterate, your physical season ticket will only be valid when all season ticket holders can go to the match. Any reduced capacity matches that you will be able to go to will have match by match tickets issued.

So at the moment your Season Card looks to be a memento only. You can understand that the club have other priorities at present.
 

BEEcool

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So just to reiterate, your physical season ticket will only be valid when all season ticket holders can go to the match. Any reduced capacity matches that you will be able to go to will have match by match tickets issued.

So at the moment your Season Card looks to be a memento only. You can understand that the club have other priorities at present.
Yep- understand all that. Like I say, it ‘bugs me’ but I’m not about to write a letter.

When you buy a season ticket it’s the only tangible thing you receive so it’s more symbolic than anything else.

Anyway, it’ll arrive at some point I’m sure.
 

jlove

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Perhaps the Club could produce a numbered Certificate of Entitlement?
 

horshambees

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Not what I said - or at least not what I meant to say.

Without having looked at all the details, I do think the club might well not be legally obliged to give pro rata refunds to ST holders for all games behind closed doors. Ultimately that would be for a court to decide if the club's offer was challenged. But I'd be pretty surprised if it ever came to that.
I wasn't having a pop at your comments btw .
The club, imo, has set itself a precedent from last season by offering refunds on season tickets and then withdrawing that offer only a few weeks later for the following season.
Now I think that stinks.
I accepted the refund from last season (hopefully it will be paid too) so naturally I would want similar this season without penalty.
I am not alone here I am sure.
 
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If ST refunds are going to be made available next week, then it doesn't make much sense to mail them all out this week. #justsaying
 

liverbee

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I get a sense that the EFL has made it difficult to impossible to change inputted information re IFollow. I saw all the lockdown games but none on IFollow. I had an ST last season and, I intend to get at least one this season, when finances allow.
I might risk a tenner this afternoon and I will use somebody else’s I’d, but, despite the clubs idiot- proof instructions, I, for one, am fearing experience over instruction.
To be honest, I’m hoping some generous clever dick manages to hack IFollow.
 
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hobbsy

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I wasn't having a pop at your comments btw .
The club, imo, has set itself a precedent from last season by offering refunds on season tickets and then withdrawing that offer only a few weeks later for the following season.
Now I think that stinks.
I accepted the refund from last season (hopefully it will be paid too) so naturally I would want similar this season without penalty.
I am not alone here I am sure.
Refunds will be available.
 

BEEcool

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If ST refunds are going to be made available next week, then it doesn't make much sense to mail them all out this week. #justsaying
Yep- makes sense.

Without knowing the details of the refund package it’s hard to say but subconsciously I think I would be more inclined to forgo (or part of) a refund if I had a season ticket in hand. At the moment it’s no more than a transaction on an old bank statement.

I don’t know, it feels like issuing the tickets would actually close out the sale before moving in to refunds etc. At the moment, I don’t really feel like I’ve bought anything.
 

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A quick question which possibly needs clarification. If you seek a refund on your S/T for this season and things return to normal then presumably you will join us great unwashed with no preferential entitlement to any games.

I accept that initially one was a S/T holder but if a full refund is given then see no reason for any preference for admission in the future so perhaps the club need to make things very clear as to how matters are reviewed in the future.
 

hobbsy

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A quick question which possibly needs clarification. If you seek a refund on your S/T for this season and things return to normal then presumably you will join us great unwashed with no preferential entitlement to any games.

I accept that initially one was a S/T holder but if a full refund is given then see no reason for any preference for admission in the future so perhaps the club need to make things very clear as to how matters are reviewed in the future.
All these caveats are part of BIAS' feedback. I'm currently reviewing a set of FAQ's which will be published when an announcement is made.
 

shepperton bee

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So when I put my code in it does everything it should .....except let me watch the game , keeps taking me round in a loop , the red click on that should say buy says pay and I go round in circles. Set it all up. A couple of hours ago and put code in does that mean I can’t use it again now ??
 

badgerbee

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It's on now......all be it no "commentary" yet.....
Just video of pre match warm ups.....
 

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Have seen all previous games fine but for some reason I have a black screen with circle going round and round, codes entered etc. Anybody had this or know how to get round it please ? Many thanks.
 
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Have seen all previous games fine but for some reason I have a black screen with circle going round and round, codes entered etc. Anybody had this or know how to get round it please ? Many thanks.
As above, try a different browser
 

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