Pre-season friendlies - 2021/22

Col T

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Basically the whole things just gone haywire. Can't buy west ham or Valencia tickets (am a season ticket holder) from main home page. But can for some of my friends and family just not for me...
Seems to be buggeted
 

Peteseeger

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Whilst we may have a premier league team, our ticketing system seems to be fighting to get out of the national league. I pity the poor employees who have to grapple with it.
 

Sultan

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We’ve had all summer and all last season to get this right. Pretty poor show really.
 

mhead bee

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Basically the whole things just gone haywire. Can't buy west ham or Valencia tickets (am a season ticket holder) from main home page. But can for some of my friends and family just not for me...
Seems to be buggeted

Oh here we go again. Finally got WHU tickets yesterday after resetting password 10-12 times over the course of the evening, just logged in to get Valencia tickets and I am not eligible for WHU or Val even though I already have WHU.

It's a complete shambles this ticketing system,
 

mhead bee

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has anyone got their refund on the Man United tickets yet? I can see "Back office admin" refund of £20 on the tickets i bought but not sure where the readies are. Do they go back on the card that bought it or in credit on my ticket account and if the latter how do i find that.
thankyou and please.

It goes into Marcus Rashford's account to buy some more school dinners.
 

Col T

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Yep. Can be sent emails telling me to buy tickets reserved as a sth but they don't link to the match.
Now i'm not allowed to attend those games but I can buy tickets for a random selection of family/friends just not me... Through my reserved ticket bit...
Thought something was up so reset my password following the link and now im blocked cos of an unrecognised password...

Hate to imagine the state of the system come the season
 

TW3Bee

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Just had the very swift following response from Jamal in the ticket office. Hopefully will be resolved for everyone later this evening:

‘Please note, Valencia ticket reservations are still being processed and due to be complete this evening. Most Season Ticket Holders will be able to access their reserved ticket. If you are unable to see your ticket, please check later this evening.’

I'm assuming when he says reservations are still being processed, that means the details of existing eligible SC holders are still being loaded to the system. Surprised not completely automated to be honest and not subject to some form of process/upload but I'm no I.T. expert so don't appreciate what needs to be done here.
That is a bit reassuring.

I will try later tonight.
 

badgerbee

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Can now see my own ticket to buy along with all F&Fs having had same issues as others reporting earlier.....
 

Houghton Bee

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We’ve had all summer and all last season to get this right. Pretty poor show really.

We seem to be locked into the tightest contract going with this sh*theap of a system. That f***ing clown Pittman has a lot to answer for.
 

hanworthbee

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I can only buy 1 TKT for Valencia even though I have 4 season tkts on my account
 

Bee(h)Iver

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True, I'm one of those as I'm working and too early to use a leave day for a friendly, although would love to have went.
Same boat here. Need to save my leave & favours swapping Saturdays for the league games. February and March in particular seem to clash with my work days 😕
Hopefully they’ll be moved to Sunday or even a 5:30 kickoff so I can head up after I finish at 4
 

PhilE

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Would be nice if you were able to move F&F around. One of us cannot make the match and want to move someone, that normally sits by themselves, to their seat.

Have emailed the Ticket Office
 

Mikey Bee

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I thought Valencia tickets were £15...?

1626893685155.png
 

Doovster

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Just had the very swift following response from Jamal in the ticket office. Hopefully will be resolved for everyone later this evening:

‘Please note, Valencia ticket reservations are still being processed and due to be complete this evening. Most Season Ticket Holders will be able to access their reserved ticket. If you are unable to see your ticket, please check later this evening.’

I'm assuming when he says reservations are still being processed, that means the details of existing eligible SC holders are still being loaded to the system. Surprised not completely automated to be honest and not subject to some form of process/upload but I'm no I.T. expert so don't appreciate what needs to be done here.

All sorted now. As Jamal indicated, all my F&F links are now showing for the Valencia game and managed to purchase the various tickets I wanted.
 

badgerbee

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Would be nice if you were able to move F&F around. One of us cannot make the match and want to move someone, that normally sits by themselves, to their seat.

Have emailed the Ticket Office
Can't the person who can't make it buy the ticket anyway, and pass it over to the "singleton"? (Who doesn't buy their 'normal seat.....)
 

Col T

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All sorted now. As Jamal indicated, all my F&F links are now showing for the Valencia game and managed to purchase the various tickets I wanted.
Same here all fixed as if by magic. Concerned why it suddenly keels over ...
 

N5022N122

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I was able to buy Valencia for me and F and F son with ST. Only issue is printing the ticket as as blocker prevents it and not clear on Firefox how to resolve that. Will print at work.
 

Banana

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‘Please note, Valencia ticket reservations are still being processed and due to be complete this evening. Most Season Ticket Holders will be able to access their reserved ticket. If you are unable to see your ticket, please check later this evening.’
You can't make up this sh*t. HOW CAN IT TAKE SO LONG to process? Hours and hours for a simple database transaction?!
 

Banana

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The message is completely barmy and could be solved straight away in the code.
It better not be code. It should be available to change in the language translation feature.
 
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Silly Hat

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The Brentford online ticketing is absolutely not fit for purpose, and I hope somebody at the Club (@Peter G ?) reads this and escalates this very serious issue up the food chain so that it gets dealt with now. It’s completely unacceptable for fans to have to desperately seek advice from other fans on an unofficial message board on how to buy a ticket for a friendly.

A shameful situation, to be honest.
 

Banana

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The Brentford online ticketing is absolutely not fit for purpose, and I hope somebody at the Club (@Peter G ?) reads this and escalates this very serious issue up the food chain so that it gets dealt with now. It’s completely unacceptable for fans to have to desperately seek advice from other fans on an unofficial message board on how to buy a ticket for a friendly.

A shameful situation, to be honest.
I'm not sure what's so difficult.

  • If you want a ticket for a pre-season friendly then it's obvious that they can be located under Cup Matches
  • If you want to buy a ticket for your kid then it's completely reasonable for you to have an advanced understanding of how the system is implemented and therefore that their ticket may not be available yet because the all-day long process to put a fixture on sale is only 15% of the way through.
  • If you want to be able to buy a ticket for a mate then there's a 64 page explanatory booklet on how to execute this simple customer journey
  • When a match says "SOLD OUT" so you tell your mates and the world that the match is Sold Out, what it actually means is that "YOU BOUGHT A TICKET". How difficult can it be?
 

Banana

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Also, this ticketing system does a wonderful job of keeping out Johnny-cum-latelies.

Only after 6 seasons will have newcomer have sufficient experience in buying tickets to actually obtain one for a decent game. It also means that us old-boys can stretch out into the seats left available by Chiswick Leeds not being able to navigate this crock of sh*t.
 

GU24 Bee

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Just noticed on the bottom part of the email the £15 if for adult family stand section, so £20 it is.
 

Sultan

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Just noticed on the bottom part of the email the £15 if for adult family stand section, so £20 it is.
I saw the same, clever marketing so regular tickets appear cheaper by saying ‘from’, until you scroll down to the finer detail.
 

Wise old Bee

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I emailed the ticket office and the reply was helpful but the suggested course of action failed to resolve my difficulties. Not all my F&F ST holders are showing as reserved and nothing seems to change this. Have decided to go to ticket office but realised I have no idea where this is. Is it at the BCS?
 

Banana

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I emailed the ticket office and the reply was helpful but the suggested course of action failed to resolve my difficulties. Not all my F&F ST holders are showing as reserved and nothing seems to change this. Have decided to go to ticket office but realised I have no idea where this is. Is it at the BCS?
Depends was "this" is!
 

busheybee

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Presumably the tickets can also be presented by phone as it's the bar code that activates the turnstile........or am I missing something and I really will have to present a piece of paper?
 

Banana

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Presumably the tickets can also be presented by phone as it's the bar code that activates the turnstile........or am I missing something and I really will have to present a piece of paper?
You have to be careful here. Phones have a piece of glass (or similar material in front of them) the O2 cannot read phones, but can paper.

Personally I would always print on paper until otherwise positively confirmed that phones can be read.
 

busheybee

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You have to be careful here. Phones have a piece of glass (or similar material in front of them) the O2 cannot read phones, but can paper.

Personally I would always print on paper until otherwise positively confirmed that phones can be read.
Thanks for that. Bit of a pain. At least I have a few days to try and track down someone with a printer.
 

hanwellbee

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When you get to the print page, the blurb says you can save to phone and use for entry. No idea if it will work though.
 

Untouchable

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I used my iPhone to scan my ticket at the turnstile for the Bournemouth game.

FWIW my phone has a well used 360 degree case on it with a couple of cracks and I had no issues at the gate.
 

Ace Face

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Has BFC announced the capacity for the Valencia game?
Big demand for this game.
 
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