Refunds going out?

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Streetboy

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Anyone else now receiving refunds for matches not played? Two friends, ST holders, have had an email from the club and their accounts credited tonight, but found it strange there was no accompanying announcement along the lines of these matches will not be played, or will be played behind closed doors when safe to do so.
 

rebus

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Was it for putting previous games on the exchange? My email tonight related to that.
 

badgerbee

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Anyone else now receiving refunds for matches not played? Two friends, ST holders, have had an email from the club and their accounts credited tonight, but found it strange there was no accompanying announcement along the lines of these matches will not be played, or will be played behind closed doors when safe to do so.
I also got emails confirming 2 refund payments.
Mine are relating to tickets I posted on the Ticket Exchange which were successfully sold.
 

pompeybee

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All of the refunds I've had for tickets to various gigs and exhibitions have been preceded by emails asking me whether I want a refund or not, and inviting me to donate all or part of the money to the venue. Might the club do something similar?

I've kind of mentally written off the money for this season, although I'm not quite as relaxed about paying up front for all of next season when I'd be surprised to be watching any games live until much later in the year at best. At the least I'd hope to get free access to a live stream of behind closed doors games.
 
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Was it for putting previous games on the exchange? My email tonight related to that.
That would make more sense, I'll get them to check
 

badgerbee

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All of the refunds I've had for tickets to various gigs and exhibitions have been preceded by emails asking me whether I want a refund or not, and inviting me to donate all or part of the money to the venue. Might the club do something similar?
Hopefully, yes.
 

Simon C

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Looks like I paid with a different card for last year's ST compared with this year's so the money has gone on my ticket account. Not a lot of use there for a while
 

AJ5190

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I’m in a similar situation and have been told to email the ticket office next week and ask them to deduct the refunds on my account against my remaining season ticket balance for next year. Doesn’t sound like it will be automatically applied.
 

JANORAK

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I’m in a similar situation and have been told to email the ticket office next week and ask them to deduct the refunds on my account against my remaining season ticket balance for next year. Doesn’t sound like it will be automatically applied.

I’ll give this a go for my F**ham & Reading tickets. Get promoted & I’ll have had good value for the 1920 S/Ticket!
Somebody wrote a few weeks back offering smaller instalments for the 2021 S/Ticket, which I said yes to. It will surprise no one that there’s no reference to this on my tickets account...oh well.
 

Infatuated Bees Alter Ego

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We attempted to refund 19.96 GBP for your order 570912 but the refund to your original payment card was not possible.

The refunded amount has now been credited to your personal account. If you would like any further information, please get in touch with the Ticket Office via tickets@brentfordfc.com.


Got 2 separate emails like the above. These are for season tickets I put up for exchange, which someone grabbed. I think the credit was supposed to go against next seasons, season ticket .. which I’m not getting.
Not entirely sure what and where my ‘personal account’ is.
 

Lionel Bart-At

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Looks like I paid with a different card for last year's ST compared with this year's so the money has gone on my ticket account. Not a lot of use there for a while

Likewise. And actually pretty sure it's the same card I always use, and which is definitely valid.
 

Infatuated Bees Alter Ego

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Ok, so when I log into my ticket account on BFC, there is a credit for 2x£19.96, which I guess I can use for any further tickets or merchandise purchased from the club.
That’s good .. as I thought this credit was going nowhere, what with not getting a season ticket, next season
 

daddybee

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We attempted to refund 19.96 GBP for your order 570912 but the refund to your original payment card was not possible.

The refunded amount has now been credited to your personal account. If you would like any further information, please get in touch with the Ticket Office via tickets@brentfordfc.com.


Got 2 separate emails like the above. These are for season tickets I put up for exchange, which someone grabbed. I think the credit was supposed to go against next seasons, season ticket .. which I’m not getting.
Not entirely sure what and where my ‘personal account’ is.

Got the same 2 emails, although for a lower amount as mine is a senior s/t.
On checking my BFC account on the ticketing site, it shows that I have £28.60 available.
I've paid in full for 3 s/ts for next season, so it doesn't really help!
 

Infatuated Bees Alter Ego

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Got the same 2 emails, although for a lower amount as mine is a senior s/t.
On checking my BFC account on the ticketing site, it shows that I have £28.60 available.
I've paid in full for 3 s/ts for next season, so it doesn't really help!

... I thought any money accrued from credits on the exchange site, was going against the price of a season ticket ... so in your case, that sounds a tad odd
 

hobbsy

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Got the same 2 emails, although for a lower amount as mine is a senior s/t.
On checking my BFC account on the ticketing site, it shows that I have £28.60 available.
I've paid in full for 3 s/ts for next season, so it doesn't really help!

It can be used for away or cup tickets if that ever happens
 

hobbsy

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... I thought any money accrued from credits on the exchange site, was going against the price of a season ticket ... so in your case, that sounds a tad odd

I've got a credit refund too, I think it has been disjointed this year because the reservation centre are dealing with the new season rather than the Box Office.
 

badgerbee

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... I thought any money accrued from credits on the exchange site, was going against the price of a season ticket ... so in your case, that sounds a tad odd

They were the original comms from the club......
Seems like that changed half way through the season.....some people already got credits shortly after successful Ticket Exchange sales earlier in the season....
 

Guildford Bee

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On this topic, I’m relaxed about about the money I’ve paid to BFC but some sort of indication as to when we might expect something back for the Fulham and Reading tickets would be welcome.
 

nick logan

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On this topic, I’m relaxed about about the money I’ve paid to BFC but some sort of indication as to when we might expect something back for the Fulham and Reading tickets would be welcome.

I e-mailed the ticket office yesterday :

Lucy replied just saying tickets are valid for the re-arranged fixtures and further info will be released when we know the new dates This will include a refund process supporters unable to attend the new date .

Don't really know why they are waiting , its clear we won't be allowed to attend
 

JCMcBee

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...I don't expect to hear anytime soon about a refund....I would guess I may get info on how to exchange for pay to view in the first instance.....should the full fixture list be played out.
 

rebus

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Likewise. And actually pretty sure it's the same card I always use, and which is definitely valid.

Same here. I think this has been disingenuous by the club to say they have attempted to put this on our cards when it’s clear this is not the case.

I get why they don’t want to refund fans due to the current cash flow situation, but come out and say it first.
 

nick logan

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...I don't expect to hear anytime soon about a refund....I would guess I may get info on how to exchange for pay to view in the first instance.....should the full fixture list be played out.

yes but why don't we just ask f**ham and reading for our dough back :shrug:
 

JCMcBee

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yes but why don't we just ask f**ham and reading for our dough back :shrug:

...i'm sure the wba,charlton,preston supporters might be asking why they can't get a refund for Brentford away.
 

Isleworth_Bee

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100% want a refund for the Reading and Fulham tickets.
 

JCMcBee

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Maybe they have :shrug:

....I would have thought all championship supporters are in the same boat mate...and their clubs are waiting on directives from EFL.
 

callum2468

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...i'm sure the wba,charlton,preston supporters might be asking why they can't get a refund for Brentford away.

Annoying thing here is WBA have issued refunds for both Home and Away matches. They put a statement out last week
 

rebus

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We wouldn’t have given Reading the money they are due yet so it’s no problem for the club to refund ticket monies.

We * may * have given Fulham the money before matchday.

Each time tickets are sold on behalf of another club there is a reconciliation made just before the game.
 

JCMcBee

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Annoying thing here is WBA have issued refunds for both Home and Away matches. They put a statement out last week

....thanks mate...sure BFC will do likewise shortly.
 

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My personal position on refunds is this

Fulham and Reading - 100% will ask for this back, especially from Fulham due to the price the thieving b******s

2019/20 Season Ticket - 100% will NOT ask for any reimbursement here. Sunk cost for me a long time ago which is budgeted for and also gone to the club. I don't feel like I'm being cheated out of pocket here

Charlton - I bought 2 x extra tickets for non-Brentford fans who wanted to come with me. They don't want to pay so I will request this back. Feel a bit bad here, but I don't really want to lose that money

2020/21 Season Ticket - I will not expect reimbursement here if the first few games of the season are missed due to behind closed doors
 

nick logan

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My personal position on refunds is this

Fulham and Reading - 100% will ask for this back, especially from Fulham due to the price the thieving b******s

2019/20 Season Ticket - 100% will NOT ask for any reimbursement here. Sunk cost for me a long time ago which is budgeted for and also gone to the club. I don't feel like I'm being cheated out of pocket here

Charlton - I bought 2 x extra tickets for non-Brentford fans who wanted to come with me. They don't want to pay so I will request this back. Feel a bit bad here, but I don't really want to lose that money

2020/21 Season Ticket - I will not expect reimbursement here if the first few games of the season are missed due to behind closed doors

Not sure about last point , what if we only get to go to half the games ?
 

Isleworth_Bee

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Not sure about last point , what if we only get to go to half the games ?

Even if we somehow manage to see half the games I would expect a refund. I love BFC but at the same time I can’t throw cash down the drain.
 

nick logan

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Tickets that people had re-sold on the ticket exchange
 

Guildford Bee

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Even if we somehow manage to see half the games I would expect a refund. I love BFC but at the same time I can’t throw cash down the drain.

I think I’d be happy enough with money off the following season.

In terms of communication, the club seems to be burying its head in the sand with regards to this issue.

Frequent updates on season ticket sales with little acknowledgement that people are paying for something they’re unlikely to receive.

We all know that the remaining games this season will be BCD so the club needs to be setting out its plans whether that be refunds, credit, a free shirt, whatever...
 

badgerbee

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I think I’d be happy enough with money off the following season.

In terms of communication, the club seems to be burying its head in the sand with regards to this issue.

Frequent updates on season ticket sales with little acknowledgement that people are paying for something they’re unlikely to receive.

We all know that the remaining games this season will be BCD so the club needs to be setting out its plans whether that be refunds, credit, a free shirt, whatever...

Not convinced they should be doing anything yet.
Payment of refunds etc may be tied into deals that are negotiated around screening of games and payment for viewing...........
No point in making a decision now, only to have to change it when details are known/
 

rebus

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Not convinced they should be doing anything yet.
Payment of refunds etc may be tied into deals that are negotiated around screening of games and payment for viewing...........
No point in making a decision now, only to have to change it when details are known/

The first payment instalment for a lot of people is going out next week so I think some form of communication from the CEO is needed. We’re all adults, treat us as such.
 

Simon C

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Has everyone had the credit to their ticketing account then or have some had it paid back to their accounts?
 

nick logan

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Has everyone had the credit to their ticketing account then or have some had it paid back to their accounts?

No , only refunds have been resold ticket exchange ones , unless thats what you mean ?
 

teesbee

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The first payment instalment for a lot of people is going out next week so I think some form of communication from the CEO is needed. We’re all adults, treat us as such.

They can't tell us what they don't know.

I emailed the reservation team at 3.10pm this afternoon to request paying in instalments, got a call back about two minutes later; plan set up and they're going to credit my non-used Forest season tickets (which got taken up on the Exchange) against the first instalment. Very good service.

I would also like my Reading money back, but I'm sure they're just waiting to figure out how and when the game is going to be played, if it is, and take it from there. Happy to cut the club a good deal of slack on this front, also in terms of paying my season ticket money when we don't know when the restart will be - just a different kind of support, innit.
 

Simon C

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No , only refunds have been resold ticket exchange ones , unless thats what you mean ?

No. I think all people have had back is for any matches they listed on the exchange from their 2019/20 season ticket. My question is has anyone had that money refunded into their bank account or card or has everyone had it just put onto their ticketing account?
 

Infatuated Bees Alter Ego

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No. I think all people have had back is for any matches they listed on the exchange from their 2019/20 season ticket. My question is has anyone had that money refunded into their bank account or card or has everyone had it just put onto their ticketing account?

From what I can gather, paid into ticketing account .. not bank accounts.
I personally wasn’t expecting anything and was thinking it would black hole. So a credit is good with me and much appreciated
 

rebus

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They can't tell us what they don't know.

I emailed the reservation team at 3.10pm this afternoon to request paying in instalments, got a call back about two minutes later; plan set up and they're going to credit my non-used Forest season tickets (which got taken up on the Exchange) against the first instalment. Very good service.

I would also like my Reading money back, but I'm sure they're just waiting to figure out how and when the game is going to be played, if it is, and take it from there. Happy to cut the club a good deal of slack on this front, also in terms of paying my season ticket money when we don't know when the restart will be - just a different kind of support, innit.

There is nothing wrong worth communicating the options open to them and us. I don’t think refunding people and deliberately lying about the method at the same time is particularly ethical.
 
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