The Club Shop

Banana

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Why is the online shop so badly stocked? Hardly any sizes available and why don’t they offer all the kits in infant sizes? A lot of my friends put their kids in lots of different clubs kits Barcelona, Real Madrid etc, I prefer him in just Brentford but it makes it difficult when he can only have one shirt because the club doesn’t offer away or third kit in infant sizes
Because we ordered kit when we were a Championship club, but we are now a PL club. 8,000 more shirts ordered on Play Off evening are arriving in the next few weeks.
 

Silly Hat

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Because we ordered kit when we were a Championship club, but we are now a PL club. 8,000 more shirts ordered on Play Off evening are arriving in the next few weeks.
So….the club have told you it takes 16 weeks between placing an order for extra shirts and their arrival?
 

hobbsy

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So….the club have told you it takes 16 weeks between placing an order for extra shirts and their arrival?
Yes we are already selecting the kit for next season and the order will be placed in a few weeks..
 

Isleworth_Bee

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If i place an order for baby kits (two of) will i be waiting the normal 7-10 working days or is it delay delay delay.
 

Mikey Bee

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If i place an order for baby kits (two of) will i be waiting the normal 7-10 working days or is it delay delay delay.

I'd skip the baby kits and go straight for the junior ones. By the time they turn up they'll probably fit....
 

I'll Bee Damned

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Dear club shop, i want to purchase some items but you do not have any stock.....:judge::banghead:
If you drop a dress size for one and wear lots of jumpers under the other they do have some availability

Hope this helps :sorted:
 

Railway Side Bee

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I’m really annoyed with the club shop. We ordered a hoodie as a present for our son’s birthday. The order went through, and payment was taken. After a 3-week wait, I chased the club to find out when it would be delivered. They replied today to tell me it’s out of stock and they’re refunding me. Nobody bothered to let me know over that 3-week period, and I’ve been telling my son there’s something on the way from Brentford, and sorry that it missed his actual birthday.
 

BS7Bee

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Just in case anyone needs a calendar for December - online shop bargain! 😆
 

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Houghton Bee

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15% off offer on the yellow kit.

If you put anything else in your basket you can't use the discount. Brilliant :sorted:
 

HantsBee

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I'd skip the baby kits and go straight for the junior ones. By the time they turn up they'll probably fit....
Time they turn up you will need old git sizes.....given up trying to buy stuff at Club shop...worse than ever. Sad to say but stock and staff were much better when we had the portacabin in the forecourt run by Lesley Loring. And yes I know we were in a lower division but we are a Premier League Club with non league business acumen in some areas. ( that's probably being disrespectful to Non League Clubs actually).
A friend living overseas ordered a book which they said they would have no problem sending to him but guess what.......3 months later.....no communication from the club shop and no book....just a dent in his bank balance for cost of book and shipping.
 
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Infatuated Bees Alter Ego

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Just in case anyone needs a calendar for December - online shop bargain! 😆
I do need that (I collect calendars .. Brentford one's) Never got last years.
Anyway, I paid my £1 for it, plus P&P and what turns up ? ... Next years calendar, which I've already got !!!!!!
 

Infatuated Bees Alter Ego

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I do need that (I collect calendars .. Brentford one's) Never got last years.
Anyway, I paid my £1 for it, plus P&P and what turns up ? ... Next years calendar, which I've already got !!!!!!
Tried to call club shop and nobody picking up.
Email them and get a response:
Kindly return the item back to them and they will send the right one .....
Nothing about any recompense
For a £1 calendar, its currently cost me £1+£4.95p&p+ another £4.95p&p to send it back to them
I've emailed them and asked them about that
Don't like moaning about anything associated with our club, but ... I have ...
 

Inappropriate Smilies Bee

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I do need that (I collect calendars .. Brentford one's) Never got last years.
Anyway, I paid my £1 for it, plus P&P and what turns up ? ... Next years calendar, which I've already got !!!!!!
What month is Ivan Toney please? After January hopefully 🙏
 

Lozza

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Sorry - posted the same question elsewhere but anyone know if the sizes SY and YS they quote on different pages online are the same? My 6-year-old is keen to wear it before he hits 15 stone.
 

Infatuated Bees Alter Ego

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Tried to call club shop and nobody picking up.
Email them and get a response:
Kindly return the item back to them and they will send the right one .....
Nothing about any recompense
For a £1 calendar, its currently cost me £1+£4.95p&p+ another £4.95p&p to send it back to them
I've emailed them and asked them about that
Don't like moaning about anything associated with our club, but ... I have ...
The club shop is truly hopeless !!!!
They emailed me asking to return the 2022 calendar and will send me the 2021 calendar.
Sent it back and now I get an email to say the 2021 calendar is out of stock and I can keep the 2022 calendar.
Its already gone back !!!!!!
 

Inappropriate Smilies Bee

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The club shop is truly hopeless !!!!
They emailed me asking to return the 2022 calendar and will send me the 2021 calendar.
Sent it back and now I get an email to say the 2021 calendar is out of stock and I can keep the 2022 calendar.
Its already gone back !!!!!!
It’s Brentford innit ™️
 

1889

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Heading down to the club shop before the game tomorrow- does anyone know if the players are ever in there on match days? (The ones not in the squad obviously)
 

Silly Hat

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So, Wednesday I ordered a tee shirt for my son to be delivered to his home in USA.
Yesterday received 2 emails simultaneously. The first confirming my order has been despatched, the second confirming that they were processing a refund for the full amount. :confused:

Good work. You’ll now get a third email from the club shop advising you that a 4 kg bag of cat litter, a violin, and a pair of Sutton United goalkeeper’s socks (size XXS) has been dispatched, and you owe them money 🤓
 

Infatuated Bees Alter Ego

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The club shop is truly hopeless !!!!
They emailed me asking to return the 2022 calendar and will send me the 2021 calendar.
Sent it back and now I get an email to say the 2021 calendar is out of stock and I can keep the 2022 calendar.
Its already gone back !!!!!!
This is the last message I'll be adding to this thread,.as I wont be ever using them again.
They've emailed me to say they've credited me £5.95.
I've shelled out £9.80 and got zip in return.
£1 + £4.95 P&P + £3.85 P&P for sending it back to them
Not a great experience. Its not the money, its how inept these people are that I've had to deal with.
Never again.
 

Silly Hat

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This is the last message I'll be adding to this thread,.as I wont be ever using them again.
They've emailed me to say they've credited me £5.95.
I've shelled out £9.80 and got zip in return.
£1 + £4.95 P&P + £3.85 P&P for sending it back to them
Not a great experience. Its not the money, its how inept these people are that I've had to deal with.
Never again.

This is nothing 🤓 Wait until the manager now denies to the Chairman that the shop was ever even selling the 2021 calendar. The club will even tweet out the denial to the world #KeyRingGate

Inept is one word I’d use for the club shop staff. There’s a few other choice words too 😐
 

GP200

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This is the last message I'll be adding to this thread,.as I wont be ever using them again.
They've emailed me to say they've credited me £5.95.
I've shelled out £9.80 and got zip in return.
£1 + £4.95 P&P + £3.85 P&P for sending it back to them
Not a great experience. Its not the money, its how inept these people are that I've had to deal with.
Never again.
...........so...............not the last message you will be adding???.................
 
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