Ticketing Issues v Leeds: New Road STHs Seats Resold

JCMcBee

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....4 Things To Note From Yesterday....ST holders arrived at New Rd turnstiles and found that their seats had been sold...thre were several Leeds supporters in 501....all well behaved as they had no choice in the matter....although reports suggest a few were ejected from 500....that end of New Rd was a veritable smorgasbord....and 500 was indeed frequented by a very large number of little people....commonly known as children....who sang their little hearts out.....bless.
 

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....4 Things To Note From Yesterday....ST holders arrived at New Rd turnstiles and found that their seats had been sold...thre were several Leeds supporters in 501....all well behaved as they had no choice in the matter....although reports suggest a few were ejected from 500....that end of New Rd was a veritable smorgasbord....and 500 was indeed frequented by a very large number of little people....commonly known as children....who sang their little hearts out.....bless.

We had two old skool balding Leeds chaps two rows in front of us. They knew we knew and suffice to say didn't reappear second half :)
 
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We had two old skool balding Leeds chaps two rows in front of us. They knew we knew and suffice to say didn't reappear second half :)

....well mate.....all i said to the 5 directly behind me was.....'it was'nt a feckin dive'....after one of them 'whispered' to his mate that maupay had simulated just outside the box 1st half....actually i did growl a bit tbh.....but job done....funny to see them stand very slowly and politely applaud our 2nd goal....very sheepish they were and duly done one after the 3rd went in.:sorted:
 

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....4 Things To Note From Yesterday....ST holders arrived at New Rd turnstiles and found that their seats had been sold...thre were several Leeds supporters in 501....all well behaved as they had no choice in the matter....although reports suggest a few were ejected from 500....that end of New Rd was a veritable smorgasbord....and 500 was indeed frequented by a very large number of little people....commonly known as children....who sang their little hearts out.....bless.

I was one of the ST holders that had my seat resold by the club.

Got to the NR turnstiles and Season Card was supposedly “not valid” or something like that. Was sent to see the NR Supervisor who checked the card and he suggested it had been cancelled. Flaming cancelled!!!!! Fair do’s he let me in as he accepted it must be an error (and I’m not daft enough to have given up the chance of being at GP).

Took my seat in block 501 and about 5 minutes before KO a group of Scandinavian’s arrived. One of them had an official printed ticket (not a e-mailed version) for my seat. They got a steward up. He looked at their ticket. He looked my Season Card. Luckily he relocated the other guy and that was the end of it.

No major crisis and no real aggravation but it’s the sort of hassle you don’t need on match day and something that is purely down to something of a co*k up by BFC. Will be interesting to see what excuse I get from the club next week as I (and other loyal supporters) don’t need this type of hassle at any time.
 
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GP200

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..............more performances like last night and Griffin Park will fill out...................
 

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Seemed to be a fair few Leeds in New Road yesterday, as previously stated, well behaved.
Loved watching them leave after the 2nd goalrofl
 

Banana

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I was one of the ST holders that had my seat resold by the club.

Got to the NR turnstiles and Season Card was supposedly “not valid” or something like that. Was sent to see the NR Supervisor who checked the card and he suggested it had been cancelled. Flaming cancelled!!!!! Fair do’s he let me in as he accepted it must be an error (and I’m not daft enough to have given up the chance of being at GP).

Took my seat in block 501 and about 5 minutes before KO a group of Scandinavian’s arrived. One of them had an official printed ticket (not a e-mailed version) for my seat. They got a steward up. He looked at their ticket. He looked my Season Card. Luckily he relocated the other guy and that was the end of it.

No major crisis and no real aggravation but it’s the sort of hassle you don’t need on match day and something that is purely down to something of a co*k up by BFC. Will be interesting to see what excuse I get from the club next week as I (and other loyal supporters) don’t need this type of hassle at any time.

Have you attended all matches so far with your card?

Does anyone if those that had their ST cancelled were located in a particular part of NR (i.e. hate corner)?
 
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Just Play like we did last night. Best atmosphere that I can remember for a long while.
 
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We had two old skool balding Leeds chaps two rows in front of us. They knew we knew and suffice to say didn't reappear second half :)

I think they sat elsewhere as when I walked out at the end they were too.
Stewards knew too, dealing with it one of them told me lol
 
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When the cameras were on their manager when they scored you could see 3 Leeds fans celebrating in new road
 

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The club really needs to get a grip and prevent or kick out pronto away fans in the New Road as for the second season on the trot we had loads of Leeds fans around us, and although they were relatively subdued this time (probably by having to watch their sh*t team outclassed by the Bees), they still took the piss by celebrating their goal. If they bought their seats online I'm hoping the club can identify them and prevent their return next season, if we are still in the same division!
 

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The club really needs to get a grip and prevent or kick out pronto away fans in the New Road as for the second season on the trot we had loads of Leeds fans around us, and although they were relatively subdued this time (probably by having to watch their sh*t team outclassed by the Bees), they still took the piss by celebrating their goal. If they bought their seats online I'm hoping the club can identify them and prevent their return next season, if we are still in the same division!
I’m afraid that’s unlikely to happen. Selling seats is a triumph for marketing.
 

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The club really needs to get a grip and prevent or kick out pronto away fans in the New Road as for the second season on the trot we had loads of Leeds fans around us, and although they were relatively subdued this time (probably by having to watch their sh*t team outclassed by the Bees), they still took the piss by celebrating their goal. If they bought their seats online I'm hoping the club can identify them and prevent their return next season, if we are still in the same division!

There were 11, 000 reasons yesterday why the club is not bothered by this
 

Banana

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There were 11, 000 reasons yesterday why the club is not bothered by this

They will certainly be KPIs that mean that it would be a disincentive to clear-out away supporters.
 

sonofabee

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The club really needs to get a grip and prevent or kick out pronto away fans in the New Road as for the second season on the trot we had loads of Leeds fans around us, and although they were relatively subdued this time (probably by having to watch their sh*t team outclassed by the Bees), they still took the piss by celebrating their goal. If they bought their seats online I'm hoping the club can identify them and prevent their return next season, if we are still in the same division!

Good luck with that, speak up too much you'll be the one getting banned.
 

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Have you attended all matches so far with your card?

Does anyone if those that had their ST cancelled were located in a particular part of NR (i.e. hate corner)?

Only missed Wolves this season (and that was due to a wedding) and have always successfully used the Card. I’ve had a season ticket for that seat in NR block N501 for well over 10 years and have sat there ever since seats were installed in New Road. God knows what the problem was yesterday but it doesn’t appear to have been an isolated issue.
 
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JCMcBee

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Have you attended all matches so far with your card?

Does anyone if those that had their ST cancelled were located in a particular part of NR (i.e. hate corner)?

....two friends of mine....who sit in 501....turned up at the turnstiles and were unable to get in via barcode on ST.....they were re-located to main stand.
 

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Only missed Wolves this season (and that was due to a wedding) and have always successfully used the Card. I’ve had a season ticket for that seat in NR block N501 for well over 10 years and have sat there ever since seats were installed in New Road. God knows what the problem was yesterday but it doesn’t appear to have been an isolated issue.

....two friends of mine....who sit in 501....turned up at the turnstiles and were unable to get in via barcode on ST.....they were re-located to main stand.

Ummmmmmmmmm. Interesting. I wonder if we have had a little away stand created by stealth?
 

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Ummmmmmmmmm. Interesting. I wonder if we have had a little away stand created by stealth?
Never mind why this is happening, I fail to see how the system could allow a numbered ticket to be printed for a seat which clearly belongs to a ST holder.

Could it be a screw-up in the Ticket Return system?

Either way, it is shambolic at best, disgraceful at worst.
 

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Never mind why this is happening, I fail to see how the system could allow a numbered ticket to be printed for a seat which clearly belongs to a ST holder.

Could it be a screw-up in the Ticket Return system?

Either way, it is shambolic at best, disgraceful at worst.

It seems odd. It would almost seem as though they had worked out that there was going to be a lot of "new" fans attending and to make sure that they could all get to know each other, they kept them together by moving older fans into vacant seats in more densely populated areas of the stand. That of course sounds a bit too far fetched though right?
 

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It would also help if Brentford supporters didn't get tickets for their Leeds supporting friends. Got very annoyed with one next to me when they over celebrated their goal. Not my finest moment but felt much better when he very quietly slipped away after our third goal.
 

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It seems odd. It would almost seem as though they had worked out that there was going to be a lot of "new" fans attending and to make sure that they could all get to know each other, they kept them together by moving older fans into vacant seats in more densely populated areas of the stand. That of course sounds a bit too far fetched though right?
Possible, I suppose. It would certainly be interesting to know whether it was only 'single' fans who were affected. That is, if you had groups or families sitting together, and one or two were "duplicated" but not all, then it might be a system screw-up.

But if it were only singles, then that might indicate a deliberate process of selection?

In which latter case, do they imagine that the fans affected wouldn't notice, and share their experience on social media forums like this one?
 

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It would also help if Brentford supporters didn't get tickets for their Leeds supporting friends. Got very annoyed with one next to me when they over celebrated their goal. Not my finest moment but felt much better when he very quietly slipped away after our third goal.

So any Leeds fan who got a Bees supporter friend to purchase them a ticket and then let them down by over celebrating isn't a friend !!!
 

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Any London based Leeds fan (insert any other sizeable club that sells out away end) probably knows they will no get an away ticket, so anyone with a purchasing history could have purchased 4 tickets without being a Bees supporter.
Maybe they need to tighten up the “have purchase ticket history” if you only want Bees in the Home end ?
 

Banana

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Any London based Leeds fan (insert any other sizeable club that sells out away end) probably knows they will no get an away ticket, so anyone with a purchasing history could have purchased 4 tickets without being a Bees supporter.
Maybe they need to tighten up the “have purchase ticket history” if you only want Bees in the Home end ?

While we can all appreciate that it is nigh-on impossible to keep all away supporters out of home ends. I suspect that the amount of rigour that the club apply here is "not very much". This is because it would run contrary to the marketing KPIs which include "names on the database". The best we can do as supporters is to have our representatives making sure that they apply pressure on the club to ensure that this doesn't happen.
 

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Two or three large bodies pushed themselves in behind me in ER second half. I hadn't twigged they were Leeds until they went berserk when they scored. I have to give thanks and credit to the stewards who removed them very efficiently.
 

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My issues yesterday were with my “single” fan seat (no jokes about “Billy no mates” please). The club hadn’t asked me to move somewhere else (which I wouldn’t have agreed to - you don’t choose a seat for a season ticket and then move without good reason). Season Card just wouldn’t work and was “not valid” according to the system.

It all seems like a system co*k-up but you never know. I’ve e-mailed the ticket office tonight and hopefully everyone else affected by yesterday’s issue will do as well. With luck it’ll all be sorted out before Burton Albion and the club will ensure this problem is just a one-off (here’s hoping).

Sorry, was replying to Ealing Bee.
 

Banana

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My issues yesterday were with my “single” fan seat (no jokes about “Billy no mates” please). The club hadn’t asked me to move somewhere else (which I wouldn’t have agreed to - you don’t choose a seat for a season ticket and then move without good reason). Season Card just wouldn’t work and was “not valid” according to the system.

It all seems like a system co*k-up but you never know. I’ve e-mailed the ticket office tonight and hopefully everyone else affected by yesterday’s issue will do as well. With luck it’ll all be sorted out before Burton Albion and the club will ensure this problem is just a one-off (here’s hoping).

Sorry, was replying to Ealing Bee.

Let us all know the outcome please. Hopefully it won't make interesting reading....
 

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They will certainly be KPIs that mean that it would be a disincentive to clear-out away supporters.

I have no idea for certain but I would find it a surprise that getting extra numbers on the database if not linked to a KPI.

That would also explain why we can only order more than a small amount of home tickets per game per person as they want more data on individuals attending.
 
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.....i understand BFC is a business....and as such needs to cast a net to sell its wares....it appears,ever increasingly,said net is being cast far and wide....and possibly indiscriminately....personally.... i'd far rather BFC created a specific neutral/away supporter area/zone,than this indiscriminate selling of tickets,if that is indeed the current practice.
 
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sonofabee

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.....i understand BFC is a business....and as such needs to cast a net to sell its wares....it appears,ever increasingly,said net is being cast far and wide....and possibly indiscriminately....personally.... i'd far rather BFC created a specific neutral/away supporter area/zone,than this indiscriminate selling of tickets,if that is indeed the current practice.

This seems to be an underhand way of getting others to come to the same conclusion. Very slippery slope and wonder how the "Leave the poor Marketing team to do their job" will feel if as some have suggested this happens.
 
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This seems to be an underhand way of getting others to come to the same conclusion. Very slippery slope and wonder how the "Leave the poor Marketing team to do their job" will feel if as some have suggested this happens.

...mate....where we were sitting in 501....there were many in attendance who sat passively when either team scored....i have never seen anything like it....interestingly they appeared to enjoy the antics of the 'regular' new rd noisy boys....but....and at the risk of being told to change the record....it could have gone badly wrong,given this policy of selling tickets indiscriminately,had those tickets ended up in the hands of away supporters interested in causing trouble.
 

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Same will happen with villa as they're on General sale
 

sonofabee

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...mate....where we were sitting in 501....there were many in attendance who sat passively when either team scored....i have never seen anything like it....interestingly they appeared to enjoy the antics of the 'regular' new rd noisy boys....but....and at the risk of being told to change the record....it could have gone badly wrong,given this policy of selling tickets indiscriminately,had those tickets ended up in the hands of away supporters interested in causing trouble.

I fear it will kick off in the New road one day between illegals and regulars who are pushed over the edge, keep poking the beast and it will attack you.
I wonder what the Marketing department point of view will be when the inevitable happens?
 

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I fear it will kick off in the New road one day between illegals and regulars who are pushed over the edge, keep poking the beast and it will attack you.
I wonder what the Marketing department point of view will be when the inevitable happens?

They won't care, it'll be pinned on bees fans 'selling tickets' again, noise will be made about an investigation and bans of which no conclusion will ever be made public and so on. I think we all know how it'll go really....
 

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It all seems like a system co*k-up but you never know. I’ve e-mailed the ticket office tonight and hopefully everyone else affected by yesterday’s issue will do as well. With luck it’ll all be sorted out before Burton Albion and the club will ensure this problem is just a one-off (here’s hoping).

The coincidence that your ST was cancelled AND the seat was sold to an away supporter makes this look more than a bit dodgy to me. I hope you get it resolved but I suspect that it may be hard to get a truly convincing and satisfactory explanation of what happened.
 

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The coincidence that your ST was cancelled AND the seat was sold to an away supporter makes this look more than a bit dodgy to me. I hope you get it resolved but I suspect that it may be hard to get a truly convincing and satisfactory explanation of what happened.
Will certainly post an update when I get a response.
 

rebus

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The coincidence that your ST was cancelled AND the seat was sold to an away supporter makes this look more than a bit dodgy to me. I hope you get it resolved but I suspect that it may be hard to get a truly convincing and satisfactory explanation of what happened.

Should it though? It's either software problems or human error. If the latter, we all make mistakes and generally the staff in the ticket office do a great job, so fessing up is fine and we move on. Software issues are a deeper problem.
 
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.....ok.....a bit more info on 'ticketgate'....said 2 ST holder friends were turned away from NR turnstiles after they refused to accept other re-allocated seats....were then advised to go to ticket office where they were offered and reluctantly accepted tickets for main stand nr directors box....they were also offered free tickets for a forthcoming game of their choice.....no explanation was forthcoming as to why their seats had been sold....they are intent on getting an explanation from BFC in order to prevent any repeat in the future......news just in......the ticket office did in fact take actual ST cards fom said friends and are looking into the matter.....and further to that....it appears that their seats were taken by a group of Danish chaps....of about 10 in total
 
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BURFORD BEE

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This seems to be an underhand way of getting others to come to the same conclusion. Very slippery slope and wonder how the "Leave the poor Marketing team to do their job" will feel if as some have suggested this happens.

I wonder where it would leave the club if things seriously kicked off between home and away fans.
 

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I wonder where it would leave the club if things seriously kicked off between home and away fans.

I asked that question of JCMcBee who observed the high presence of Leeds supporters in home seats, it does feel like it's like poking the tiger and one day it will lose it. Not trying to be dramatic but can you imagine Bees fans being sold tickets in the away end when it is not permitted, celebrating like we'd won the FA cup if we score and not getting attacked before the stewards let alone the Police get to us?
In our case the home supporters who flag it up are more likely to be ejected and later banned by the club at this time, and people wonder why I question how much of a focus our existing customers are for the Marketing team.
 

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I asked that question of JCMcBee who observed the high presence of Leeds supporters in home seats, it does feel like it's like poking the tiger and one day it will lose it. Not trying to be dramatic but can you imagine Bees fans being sold tickets in the away end when it is not permitted, celebrating like we'd won the FA cup if we score and not getting attacked before the stewards let alone the Police get to us?
In our case the home supporters who flag it up are more likely to be ejected and later banned by the club at this time, and people wonder why I question how much of a focus our existing customers are for the Marketing team.

Does Ticketing Dept fall under Marketing...... that is do the staff report and take instructions from Kurt Pittmann or are they separate cost centres each reporting to the CEO??
 

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I wonder if the club operate a secret double sale tactic where they monitor fans who regularly don't show up for games and proactively sell their seats again and if the said fans subsequently turn up we offer them seats elsewhere ?
 

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I wonder if the club operate a secret double sale tactic where they monitor fans who regularly don't show up for games and proactively sell their seats again and if the said fans subsequently turn up we offer them seats elsewhere ?

I believe that's illegal.
 

rebus

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Does Ticketing Dept fall under Marketing...... that is do the staff report and take instructions from Kurt Pittmann or are they separate cost centres each reporting to the CEO??
Head of Ticketing reports in to Kurt direct.
 

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I asked that question of JCMcBee who observed the high presence of Leeds supporters in home seats, it does feel like it's like poking the tiger and one day it will lose it. Not trying to be dramatic but can you imagine Bees fans being sold tickets in the away end when it is not permitted, celebrating like we'd won the FA cup if we score and not getting attacked before the stewards let alone the Police get to us?
In our case the home supporters who flag it up are more likely to be ejected and later banned by the club at this time, and people wonder why I question how much of a focus our existing customers are for the Marketing team.
My fighting days are long gone, if they were there in the first place, and I'm now just a stroppy old git, but the Forest fan next to me in our first home game, leaping up and punch the air had me pretty close to losing it. Indeed if the gentleman who normally occupies the seat to my left had been present a minor disturbance could well have occurred!
 
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I asked that question of JCMcBee who observed the high presence of Leeds supporters in home seats, it does feel like it's like poking the tiger and one day it will lose it. Not trying to be dramatic but can you imagine Bees fans being sold tickets in the away end when it is not permitted, celebrating like we'd won the FA cup if we score and not getting attacked before the stewards let alone the Police get to us?
In our case the home supporters who flag it up are more likely to be ejected and later banned by the club at this time, and people wonder why I question how much of a focus our existing customers are for the Marketing team.

....the simple fact is leeds supporters were in the home end....and if 'whoever' the buck stops with,regarding this matter,doesnt care that this was the case....ie the reward is greater than the risk.....then why doesnt someone from BFC just come forward and say so.....but then thats not gonna happen is it....liability et al.....if someone were to get assaulted......cant for the life of me understand why BFC just dont inform patrons of their plans to create a neutral zone,and be done with it....could just prevent someone getting hurt.
 
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