Tickets Invitations for Blackburn (H)

DaveP

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My point was not to wait for the email to say you are lucky or not. Checking the ticket website lets you know immediately if you are able to book for Blackburn, if so just take the offer and you can relax. If not then you are right to be worried that there might be a cock up but at least you aren't waiting.
Agree totally with Maidenhead. I checked my ticketing account as soon as people starting saying they had access as the email is simply for information and realised that this must be the case. It's not even about getting all of the games but the first. Going forward IF TAPS are to be used for cup tickets having 5160 odd should get me into at least one of those games. When they were published for the QPR away game a couple of years ago I was in the top 5%. They count for nothing if the club have me mistakenly in a Tier 3 area.

We are now in a position where we have to wait

A, for the club to acknowledge the error and
B, for them to sort it out for Saturday.

This is slightly different to fretting for away tickets to come through the post the morning before the game!
 

Alex

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What happens if I am entitled to this game but don't take it up. Am I at the front of the queue for the next game or have I had my chance so I go to the back of the queue?
 

badgerbee

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Can someone who has had an email telling the to wait for Derby check their ticket account to see if it says the same as MinkyBee or is there a different message if you are just not lucky this time?
I've had a "Sorry, no luck for Blackburn" email, and the message I see as the same as Minky Bee.
 

Bridge Bee

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Premier league aspirations on the pitch. Still Ryman league in the back office.

Ive emailed the club as no contact at all. 8/9yrs as a season ticket holder. SL0 postcode = tier 2.
 
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I am beyond outrage
 
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Banana

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Premier league aspirations on the pitch. Still Ryman league in the back office.

Ive emailed the club as no contact at all. 8/9yrs as a season ticket holder. SL0 postcode = tier 2.
That's the worst thing. They haven't even BOTHERED emailing those that have been impacted to say "We haven't given you a ticket as we have assumed that you are in Tier 3"

UNACCEPTABLE.
 
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Banana

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There's a government website to check postcodes. HOW HARD CAN IT BE???
 
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Bridge Bee

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There's a government website to check postcodes. HOW HARD CAN IT BE???
Are we saying the club is aware and will be taking action? At least we’ve finally brought it to their attention after much trying.
 
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Banana

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Are we saying the club is aware and will be taking action? At least we’ve finally brought it to their attention after much trying.
Who knows. The club's inability to perform the most straightforward tasks astounds me.
 

The Walrus

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Only two of the three season ticket holders in my household are showing eligible. All addresses are correct on the system so not sure what has gone wrong there.
 

mhead bee

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Are we saying the club is aware and will be taking action? At least we’ve finally brought it to their attention after much trying.
Well, what we have done is individually sent an email saying they may have made a mistake but it is any ones guess as to whether they have been read or not yet.

If they do the right thing they will tear it all up and start from the beginning, won't hold my breath.

I can see my son walking up from the bus stop out my window, he was so excited this morning, guess I have to tell him that we are not going to any games in the near future . I won't tell him yet that he won't be getting a PS5 for Xmas either because all the skimmers have been allowed to secure the whole UK stock are selling them for a grand on ebay.

I could do with some good news at the moment to be honest.
 
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If they do the right thing they will tear it all up and start from the beginning, won't hold my breath.
They can't do that, but they need to mitigate it somehow.
 

LingfieldBee

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I am beyond outrage
Calm down, they've clearly made a mistake in the process. I'm sure they'll fix it. We've a waited for a long time to watch Bees again. And we're a get our turn. I'm sure the club wi rectify any problems. Some huge over reactions. I'm sure the outrage on here will be passed on to them and theyll solve it. Chill.
 

alikat

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I didn't realise that you could try to get a better seat than that allocated - I'm down very near the front in the south stand, at the edge of the east penalty area. No complaints though - I think I must have only just snuck in to the first match group.
Is your better half not coming on Saturday then?
 

abeeforever

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I fully understand that STH get first dibs, and I have no problem with that, I'm not a STH due to age and other commitments, but have been a Membership holder for many years, and try to attend as many matches as possible, or listen on iFollow.

Having not received my membership renewal for this season I sent an email to the club in Sept inquiring why, this is the reply: You will be sent something separately to renew once the membership has been finalised. Please keep an eye on your emails and if you have any other questions please let me know.

Not having heard anything more I send another one a couple of days ago, this is the reply: It is yet to be confirmed whether we will be offering 2020/21 Memberships Yet. Please keep checking your emails and our website for more information in regards to memberships.

So it looks to me as if Membership might not take place at all this season, meaning with reduced crowds due to the current restrictions anyone without a ST will not get a chance to see a live match at all.

Does anyone know any different.
 

mhead bee

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Calm down, they've clearly made a mistake in the process. I'm sure they'll fix it. We've a waited for a long time to watch Bees again. And we're a get our turn. I'm sure the club wi rectify any problems. Some huge over reactions. I'm sure the outrage on here will be passed on to them and theyll solve it. Chill.

Huge overreaction?

A group of us have been wrongly excluded from visiting the new ground when people who have has ST many years less are going. I wish I had your confidence they will fix it, no one has had a response yet and as you can only cantact via email when will that be? Also what does "fix it" look like, put us on the end of the queue or "computer says no"?

Other people have been ST holders for 20 consecutive years and have been wrongly excluded from the first ever game in the new ground with fans, the tickets have been allocated to fans already, how do you fix that?

I assume you are either sorted already or far enough down the list for it to not be a huge issue to you.
 

DaveP

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Who knows. The club's inability to perform the most straightforward tasks astounds me.
The most annoying thing as you say Banana is not having any contact saying you have been excluded due to Tier reasons.

I work in Market Research and there are free full postcode to local authority lookups available through the open geography portal, it really does take a matter of minutes to code up a database and assign tiers without the need to stick each one in individually on the Govts portal. It really is simple stuff. Speculating (not too wildly) and I reckon in my situation they have seen 'Kent' in my address and ticked me to go in the bin when I live in a London Borough
 

moribee

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No emails whatsoever, I have sent my details regarding this as requested by the club. It does very much look like the club has not used the UK Gov covid tier web-site using full postcodes, as myself, DaveP, Maidenhead and a friend living also in Burnham,have not received emails. This is despite emailing the club stating that my full postcode shows me living in South Bucks TIER 2 and being reassured in an email from Marc Crown yesterday that I would be o.k. if living in tier 2 zone. see below . This really is
very upsetting, and has shattered my faith in the club.


CLUB REPLY FROM YESTERDAY
Hi Paul,



Please email ifollow@efl.com for any technical support in regards to experiencing any problems on an Apple Device.



RE below, if you live in tier 2 then you can come to the games no problem.



Kind Regards,



Marc Crown
Venue Sales Executive
27 Great West Road, Brentford TW8 9BW
Box Office: 0333 005 8521
Reservation Centre Number: 0203 750 9705
TW: @BrentfordFC
mcrown@brentfordfc.com
Crazy. I have never been to Slough in my life. Today Iver,West Drayton and Windsor.
 

mhead bee

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I fully understand that STH get first dibs, and I have no problem with that, I'm not a STH due to age and other commitments, but have been a Membership holder for many years, and try to attend as many matches as possible, or listen on iFollow.

Having not received my membership renewal for this season I sent an email to the club in Sept inquiring why, this is the reply: You will be sent something separately to renew once the membership has been finalised. Please keep an eye on your emails and if you have any other questions please let me know.

Not having heard anything more I send another one a couple of days ago, this is the reply: It is yet to be confirmed whether we will be offering 2020/21 Memberships Yet. Please keep checking your emails and our website for more information in regards to memberships.

So it looks to me as if Membership might not take place at all this season, meaning with reduced crowds due to the current restrictions anyone without a ST will not get a chance to see a live match at all.

Does anyone know any different.

That was confirmed before the season started, only those with ST's who froze them (that is let the club keep the money, not take a refund this season) will get to see games if/when we are let in.
 

BEEcool

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Have season ticket holder's mates been looked after like in they have in recent years?
 

LP_Brentford

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In Iver, SL postcode.

South Bucks, not Slough. Therefore Tier 2 and NOT Tier 3. No email, same for my friends in Farnham Common and Gerrards Cross also SL postcode but in South Bucks.

If they have made an admin error, hopefully they sort this out.
 
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Banana

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The most annoying thing as you say Banana is not having any contact saying you have been excluded due to Tier reasons.

I work in Market Research and there are free full postcode to local authority lookups available through the open geography portal, it really does take a matter of minutes to code up a database and assign tiers without the need to stick each one in individually on the Govts portal. It really is simple stuff. Speculating (not too wildly) and I reckon in my situation they have seen 'Kent' in my address and ticked me to go in the bin when I live in a London Borough
I know. It's neither complex or difficult, and something that could easily have been checked. It's very annoying.
 

Ealing Bee

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So it looks to me as if Membership might not take place at all this season, meaning with reduced crowds due to the current restrictions anyone without a ST will not get a chance to see a live match at all.
Maybe towards the tail end of the season, when every STH has got to a game or two, they could keep a small percentage back for Members with the highest TAP's? Just a thought.

Otoh, assuming the vaccine programme works well and there are no infection problems with admitting 2,000, then maybe they can increase the capacity allowed in later in the season? Here's hoping.
 

walterbee

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As a proud owner of a Premier Seat, which I have not seen or had the pleasure of sitting on yet, do I presume that a lack of email or any other form of communication today means that I am not going on Saturday? Is the Premier Seat process the same as general admission ST’s. If anyone knows please enlighten me. 🧐🤔 Thanks
 
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Banana

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In Iver, SL postcode.

South Bucks, not Slough. Therefore Tier 2 and NOT Tier 3. No email, same for my friends in Farnham Common and Gerrards Cross also SL postcode but in South Bucks.

If they have made an admin error, hopefully they sort this out.
They have obviously lumped in the entire SL set of postcodes which is stupid and even the most basic of checks before implementation would have discovered that it was stupid.
 
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Banana

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As a proud owner of a Premier Seat, which I have not seen or had the pleasure of sitting on yet, do I presume that a lack of email or any other form of communication today means that I am not going on Saturday? Is the Premier Seat process the same as general admission ST’s. If anyone knows please enlighten me. 🧐🤔 Thanks
Didn't PSTs have the option of buying tickets for this one?
 

cheshirebee

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I fully understand that STH get first dibs, and I have no problem with that, I'm not a STH due to age and other commitments, but have been a Membership holder for many years, and try to attend as many matches as possible, or listen on iFollow.

Having not received my membership renewal for this season I sent an email to the club in Sept inquiring why, this is the reply: You will be sent something separately to renew once the membership has been finalised. Please keep an eye on your emails and if you have any other questions please let me know.

Not having heard anything more I send another one a couple of days ago, this is the reply: It is yet to be confirmed whether we will be offering 2020/21 Memberships Yet. Please keep checking your emails and our website for more information in regards to memberships.

So it looks to me as if Membership might not take place at all this season, meaning with reduced crowds due to the current restrictions anyone without a ST will not get a chance to see a live match at all.

Does anyone know any different.
Maybe towards the tail end of the season, when every STH has got to a game or two, they could keep a small percentage back for Members with the highest TAP's? Just a thought.

Otoh, assuming the vaccine programme works well and there are no infection problems with admitting 2,000, then maybe they can increase the capacity allowed in later in the season? Here's hoping.
Very unlikely.
You’re suggesting that a ST holder who laid out hard cash to see 23 games several months ago is told, well now that you’ve seen 3 or 4 we thought that would be enough and were now going to let someone else have your seat.
Don’t think so.
 

walterbee

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Didn't PSTs have the option of buying tickets for this one?
Yes and I registered my interest in attending all matches when chosen to do so. Just wondering if the posh seats are yet to be allocated or if I am doing Christmas shopping on Saturday. 🥺. Someone please save me!
 

Jay Bee

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I fully understand that STH get first dibs, and I have no problem with that, I'm not a STH due to age and other commitments, but have been a Membership holder for many years, and try to attend as many matches as possible, or listen on iFollow.

Having not received my membership renewal for this season I sent an email to the club in Sept inquiring why, this is the reply: You will be sent something separately to renew once the membership has been finalised. Please keep an eye on your emails and if you have any other questions please let me know.

Not having heard anything more I send another one a couple of days ago, this is the reply: It is yet to be confirmed whether we will be offering 2020/21 Memberships Yet. Please keep checking your emails and our website for more information in regards to memberships.

So it looks to me as if Membership might not take place at all this season, meaning with reduced crowds due to the current restrictions anyone without a ST will not get a chance to see a live match at all.

Does anyone know any different.
The conclusion you have reached is exactly why they have not sold memberships this season - why charge £20 with false hope.

It's very unlikely there will be games with full attendance and with 11,000 season ticket holders already putting money down to attend matches, even if the 2k limit goes up quite a lot, there will not be tickets for all in a socially distanced environment. I am telling my partner and other friends to put August 2021 in their diaries if they are hoping to get to a game in the new stadium. It's a long way from ideal but these are unprecedented times.
 

hobbsy

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I have been told again by the club that they have held back tickets. So those affected by this data error should still be able to go to the Blackburn game.

Trouble I'm not sure how you know you've been excluded if they don't tell you.
 

Ealing Bee

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You’re suggesting that a ST holder who laid out hard cash to see 23 games several months ago is told, well now that you’ve seen 3 or 4 we thought that would be enough and were now going to let someone else have your seat.
Don’t think so.
As a STH who "laid out hard cash to see 23 games several months ago" himself, I hope I wouldn't be too upset to miss out on eg my 5th game in this most fcuked-up of seasons, if it meant a long-standing, loyal Member got to see at least one game before the season ends.
("Loyal" as per TAP's, that is)
 

LingfieldBee

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Huge overreaction?

A group of us have been wrongly excluded from visiting the new ground when people who have has ST many years less are going. I wish I had your confidence they will fix it, no one has had a response yet and as you can only cantact via email when will that be? Also what does "fix it" look like, put us on the end of the queue or "computer says no"?

Other people have been ST holders for 20 consecutive years and have been wrongly excluded from the first ever game in the new ground with fans, the tickets have been allocated to fans already, how do you fix that?

I assume you are either sorted already or far enough down the list for it to not be a huge issue to you.
I get your frustrations, I was a ST for 15 years, recently had 3 years of no ST and now renewed for this year. So yeah I am at the bottom of list now.

Clearly the club has made big errors whether it's system error or human. But it's not life and death. I hope they'll fix the problem or compensate those who have been wronged. But okay worst case scenario someone who rightly should have attended first game doesn't. It's not end of world I'd hope they'd be rightly treated better by club in someway after that mistake.

But let's not crucify the club, they've had a quick turn around and I'm sure logistically putting a game on with fans after long time without them is a challenge. I'm not making excuses as they made big errors but let's not go OTT.

Some behaviour on here is toddler like. Throwing toys out. Let's be thankful we're finally getting to see the club we all love again.
 

DaveP

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I have been told again by the club that they have held back tickets. So those affected by this data error should still be able to go to the Blackburn game.

Trouble I'm not sure how you know you've been excluded if they don't tell you.
Thanks Hobbsy, it may sound not particularly important to some but I feel I deserve to be at the first game at Lionel Road after years of supporting both home and away. Hopefully the club will make this happen
 

mhead bee

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I get your frustrations, I was a ST for 15 years, recently had 3 years of no ST and now renewed for this year. So yeah I am at the bottom of list now.

Clearly the club has made big errors whether it's system error or human. But it's not life and death. I hope they'll fix the problem or compensate those who have been wronged. But okay worst case scenario someone who rightly should have attended first game doesn't. It's not end of world I'd hope they'd be rightly treated better by club in someway after that mistake.

But let's not crucify the club, they've had a quick turn around and I'm sure logistically putting a game on with fans after long time without them is a challenge. I'm not making excuses as they made big errors but let's not go OTT.

Some behaviour on here is toddler like. Throwing toys out. Let's be thankful we're finally getting to see the club we all love again.

You are so wrong I can't even be bothered to respond with why.
 

New Roader

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Season ticket holder of many years but opted out of going to games for the moment and season ticket was frozen. Am I still supposed to get an email as some of my group appear to have had an email despite also saying they were not attending as yet?
 

waster

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I wouldn’t get too excited about missing out at the moment due to club cock ups? They will have tickets left for the second tranch of offers (on Thursday I think?). So hopefully they will resolve in the interim. I could have taken three tickets, but due to various factors I can only take my own, so there should be at least 2 back in the pot. And I assume I will not be the only one who has ticket offers but does not take them all up.

I know it is the first game at the new stadium which make it a bit special, but at the end of the day we will all only get to 1 in 5 matches. So at the end of the day we should all see about the same number of matches, Covid restrictions and Tiers permitting.
 

stefobee

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SL5 postcode in Ascot, no email - same as my Dad and Brother. Hopefully the admin error is cleared up soon! Checked my ticket account and not eligible for Blackburn, which I understand. I'm probably in for Derby or Reading (6 year ST holder).

I'm sure it'll get sorted soon, just a bit frustrating.
 

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