Transferring Season Ticket

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BigMarv

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There’s been a few mentions on here, but haven’t seen an official communication from the club.

With the removed functionality to print/email season ticket, what is the way of sharing your ST with other fans?

I know the exchange seems to be club preferred, but I’m looking to share with someone I know. Surely leaving the only option as sharing the physical card is meaning unnecessary contact?
 
rebus

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BigMarv said:
There’s been a few mentions on here, but haven’t seen an official communication from the club.

With the removed functionality to print/email season ticket, what is the way of sharing your ST with other fans?

I know the exchange seems to be club preferred, but I’m looking to share with someone I know. Surely leaving the only option as sharing the physical card is meaning unnecessary contact?
Click to expand...
The function hasn’t been removed. Check your account.
 
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BigMarv

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rebus said:
The function hasn’t been removed. Check your account.
Click to expand...
Could you point me in the right direction please.

The FAQs seemed to say the functionality has been removed and pushing to sell via the exchange. I merely want to let friends (wife of another STH) utilise my ticket while I’m restricted from attending.
 

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Poolieboydave

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I just tried to “download” and it wasn’t available and another user has confirmed this has been changed due to covid rules. Please see Man City ticket thread.
 
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Given that it's still possible to physically lend your ST to another supporter, member or not, provided that you take responsibility for their COVID compliance, it's a pretty pointless change.
Living more than two hours drive away from LR, and anyone who I know who might like to use my ticket, my chances of me be able to pass it on should I be unable to attend are significantly reduced by this change. The ticket exchange is good for planned absences, but if weather, COVID or whatever mean that I decide on Wednesday afternoon not to make the trip, there's a good chance of two good seats going begging.
 
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kaebess

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pompeybee said:
Given that it's still possible to physically lend your ST to another supporter, member or not, provided that you take responsibility for their COVID compliance, it's a pretty pointless change.
Living more than two hours drive away from LR, and anyone who I know who might like to use my ticket, my chances of me be able to pass it on should I be unable to attend are significantly reduced by this change. The ticket exchange is good for planned absences, but if weather, COVID or whatever mean that I decide on Wednesday afternoon not to make the trip, there's a good chance of two good seats going begging.
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X2
 
onlinewilly

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Banana said:
There wasn’t an option to upgrade afaik
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I have upgraded quite a few times in the past, changing the person who I go with's ticket from Senior to adult to be able to bring a friend. Not tried yet this season, but I would like to for Wednesday as they cannot make it because of illness. Hoping I can if I call on Wednesday!
 
Banana

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onlinewilly said:
I have upgraded quite a few times in the past, changing the person who I go with's ticket from Senior to adult to be able to bring a friend. Not tried yet this season, but I would like to for Wednesday as they cannot make it because of illness. Hoping I can if I call on Wednesday!
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theraaaven said:
i upgraded kids to adult before for me mum to come as grandson couldnt come to evening games
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I am talking about being able to upgrade online.

Upgrading will be available via the Box Office as usual
 
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I can't go to Man city at home and I can't make the ticket available on the exchange. I also couldn't purchase a ticket for Liverpool away within 2 hrs of them being available despite being eligible. What is going on - Ticket Office.
 
longdistancebee

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I have to commend the club today. They have in the past got major stick on the GPG for inadequacies in the ticketing process, but for the second time this season i am unable to attend a game - Wolves - so i phoned the club to upgrade my two STs (one senior - me - and one junior). This was for two standard adult ones for a couple of friends. The phone call answered quickly, the matter was handled in easily less than five minutes, and while the call was still wrapping up, the email was coming through with the pdfs to print out for my chums. Well done BFC ticket office - a smooth, efficient, and professional operation.
 
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beebhoy

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I believe they have reinstated the function where you can share STs by email, which is very welcome for those who cannot attend rearranged fixtures or get Covid 👍🏻
 
Banana

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longdistancebee said:
I have to commend the club today. They have in the past got major stick on the GPG for inadequacies in the ticketing process, but for the second time this season i am unable to attend a game - Wolves - so i phoned the club to upgrade my two STs (one senior - me - and one junior). This was for two standard adult ones for a couple of friends. The phone call answered quickly, the matter was handled in easily less than five minutes, and while the call was still wrapping up, the email was coming through with the pdfs to print out for my chums. Well done BFC ticket office - a smooth, efficient, and professional operation.
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Yes, because none of what you did involved you interacting with the ticketing system :judge:
 
longdistancebee

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horshambees said:
A real person?
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Hang on chaps! (and chapesses...). I know that some have had issues with the system, but I can only take as I find. The phone was answered within about 20 seconds, the chap on the end was capable and knowledgable, and he quickly changed my STs as needed. Job done! Chill, GPGers!!
 
Banana

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longdistancebee said:
Hang on chaps! (and chapesses...). I know that some have had issues with the system, but I can only take as I find. The phone was answered within about 20 seconds, the chap on the end was capable and knowledgable, and he quickly changed my STs as needed. Job done! Chill, GPGers!!
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There’s never been any complaints about dealing in person with the box office staff. It’s just the ticket system
 
Untouchable

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Banana said:
There’s never been any complaints about dealing in person with the box office staff. It’s just the ticket system
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Yep. I’ve had several interactions over the phone this season and it’s always been handled quickly and efficiently.

Obviously that’s a different beast to the sh*t show of a ticketing system.
 
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horshambees

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longdistancebee said:
Hang on chaps! (and chapesses...). I know that some have had issues with the system, but I can only take as I find. The phone was answered within about 20 seconds, the chap on the end was capable and knowledgable, and he quickly changed my STs as needed. Job done! Chill, GPGers!!
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The people who work the ticket office are great and will always work with you/me when possible.
They have always come up trumps when needed.
The dealings with real people is totally opposite to dealing with the ticket system.
If only the ticket system could be like your dealing with the real people in the ticket office.
All we saying.
 
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