"Fans' Forum"

"Fans' Forum"

eghambee said:
Last night should have been a constructive input from a select group of fans on their matchday experiences to help improve them.
It seems, from these notes, that it was a session that raised issues, but dealt with them there and then. No feedback, no further investigation.
After all these things obviously were an issue to these select people in their match day experience.

Your points are very valid but to assuage your fears I can assure you that last night was a constructive session. There WILL be things that cannot be changed, and no amount of dicsussion will change that. But equally there were some good points made about various aspects of the 'matchday experience', catering standards in particular, and all present last night should now I imagine have a much better understanding of what can be done, and what cannot, and why.

These people are not working against the fans you know. They dont say, "Ah yes, eghambee, he likes it this way, so we'll do it THAT way! That should stuff him up!!" An exageration I know, but I honestly do think that the BFC staff who run the off-field activities are trying to balance themselves between keeping costs down yet providing what the customers want. Further, I understand that there may be further discussion on the subject of communications on its own. I look forward to the reports on that one!

Anyway, I'm just off to polish RN's car now...... :sorted:
 

"Fans' Forum"

longdistancebee said:
Anyway, I'm just off to polish RN's car now...... :sorted:


That costs too much! :D
 

"Fans' Forum"

abee said:
Redevelopment of GP

RK recognised that a lot of the present problems with catering etc would be solved if GP was redeveloped. Unfortunately, the planning application for the GP redevelopments was deferred and so it is unlikely that development work will take place at GP until the next close season i.e. summer 2006. AF said that Bees United had asked the Club not to commit to the grant in case they can exercise the option to buy the Club at the end of September. If, eventually, it transpires that there will not be enough money to redevelop the whole of GP, then Brook Road will remain as it is. This is because the Club plan to move the away fans back into the Brook Road end of the ground.


News to me. Why would Bees United ask the club not to commit to the grant. I thought that the re-development was essential as far as Bees United is concerned.

I also find this extremely strange and of some importance because it is easy to understand that Altonwood would not want a large grant on the balance sheet just in case BU fail to find the take over money and the business goes up for sale.However we are now told,or at least reported,by Finch that it's actually BU that has instigated this action even though,I thought,this was one of the main tenets of their future survival.Presumably Altonwood have told BU to put the grant on the back burner as one of the conditions of negotiation. :confused:
 

"Fans' Forum"

I wonder if BU are happy that he said it?
 

"Fans' Forum"

Ah, sweet mystery of life.....

I thought Andy Finch was arrogant and rude. Mind you, I did suggest he went round the New Road ladies toilets with a broom, so it's 6 of one, half a dozen of the other. For example, the fan who offered (possible) free software so the Club could allow any fan with internet access to feedback on their matchday experience was met with 'Something scoring 2.7 means nothing to me. I want to hear voices'. I thought he was completely dismissive of the whole idea - but maybe the fan who made the offer felt perfectly satisfied with his response. I don't know but I thought the fact that the guy couldn't seem to acknowledge that someone had just made a generous offer and thank him was a great shame and not an attitude befitting a CEO.

My recollection of Peter Gilham's passionate contribution was that it came in response to me raising the issue about perhaps the Club meeting some other fans? hearing other views? What sticks in my mind is Peter saying that there was no conspiracy at BFC against the fans and that everyone who had emailed and asked to come had been invited. I think 'conspiracy' is over-egging it a bit but I take his point. The difficulty for me is that 10 pre-vetted fans (please don't try and convince me that someone like eghambee would have got through the door - I just don't believe that), unaccountable to anyone, representing no-one but themselves probably shouldn't form the basis of anyone's 29 point action plan. I must admit, at that point in the meeting, I was feeling rather tired, uncomfortable in a number of ways and a bit light headed through lack of nourishment, so I couldn't claim my attention was at its sharpest.

A question that emerged from the BIAS Committee Meeting last Saturday was how was the Club going to measure customer satisfaction. When I asked Andy Finch that exact same question his response was 'You tell me'. Er, no, Mr Finch - you first. I'm not conducting a customer satisfaction exercise. How will he know whether what they are doing is having the intended consequences? Does he get back the 10 fans and simply ask? Does the Ten Fans Forum become the arbiter of a good matchday experience?

The purpose of the meeting was never set out. As the guy next to me said, he wanted to ask that at the beginning of the meeting but we went straight into Q&A. We were also told it would be a 2 hour meeting. It wasn't, it was nearer to 3 and we still didn't touch upon communications. Not one mention. Probably the biggest cause of consternation to many people who post on here and yet the meeting was neither structured nor facilitated to ensure that we had enough time to talk about it. Perhaps we should have kicked off with that and left something else until the next meeting.

I appreciate that the fans who went along want to make a positive contribution to BFC and help the Club to improve the matchday experience. The quality of food and how people are treated by stewards are both important. I just think there are other, bigger issues to be discussing at the moment like will we have enough money to get through the season? please can you explain the communications policy?

And I forgot to put my video on for 'Death on the Staircase'. Bugger.
 

"Fans' Forum"

beezy babe said:
Personally, as a researcher, the idea of getting any idea of customer satisfaction using a sample of 10 people out of 6,000 people is totally ridiculous. Focus groups are a good way of exploring things or idea generating, but if they want to know how satisfied supporters are with certain facilities then they to survey alot more people!

I may have to point this out to Mr Finch!! :eek:

"The idea of meeting with a different set of fans to gather their views was rejected by nearly all the fans and all the Club representatives as it felt this wouldn’t be constructive." Nurse Betty's report, BIAS site.

I can see the point of continuity – How were the toilets/hamburgers/half-time entertainment for you this week? – but the sample is small enough already without setting it in stone and making it part of the BFC furniture. Or have I misunderstood your report, Nurse?

And by the way, what was your understanding of the redevelopment answer?
Does BFC/BU really want to throw away the grant and the Council-approved plans?
 

"Fans' Forum"

Nurse Betty said:
And I forgot to put my video on for 'Death on the Staircase'. Bugger.
A great programme - but you should have caught it on BBC4 :sorted:

Anyway I'm very disappointed that the BIAS and GPG rep decided to give their report to BIAS first :(

However the GPG's rep report is far far more entertaining :bound:
 

"Fans' Forum"

The answers given, so I am told, were in response to the questions asked. If we spend 10 minutes talking abot the ladies' loos, you will get an answer to that.

If anyone went in there with an 'attitude', that no matter what the club - or Andy Finch - did, they would still get a slagging on the GPG, then indeed the whole exercise was probably a waste of petrol as the outcome had clearly been written long before the meeting began.
 

"Fans' Forum"

longdistancebee said:
The answers given, so I am told, were in response to the questions asked. If we spend 10 minutes talking abot the ladies' loos, you will get an answer to that.

If anyone went in there with an 'attitude', that no matter what the club - or Andy Finch - did, they would still get a slagging on the GPG, then indeed the whole exercise was probably a waste of petrol as the outcome had clearly been written long before the meeting began.

Who went in with that attitude?
 

"Fans' Forum"

eghambee said:
Who went in with that attitude?

I have a feeling that even if the club had provided everyone with chauffer-driven Ferraris back home, and lavished all present with champagne, beans on toast, and videos of Maggie Philbin (but thats another story), they would have been damned.
 

"Fans' Forum"

Banana said:
Anyway I'm very disappointed that the BIAS and GPG rep decided to give their report to BIAS first :(

I knew you you'd be gutted about that. lol
 

"Fans' Forum"

longdistancebee said:
I have a feeling that even if the club had provided everyone with chauffer-driven Ferraris back home, and lavished all present with champagne, beans on toast, and videos of Maggie Philbin (but thats another story), they would have been damned.

Why?
Who attended with that attitude?

All i am saying is that the club have missed an opportunity.

The 'forum' was supposed to be constructive. From NurseB's notes, show me where the club were being constructive?
The meeting should have been a session where those attending raised their match day experiences etc.These were then taken away and some investigation done, with feedback to that group at a later date.

That will have stopped 10 minutes talk about womens toilets and allowed the whole agenda to be covered in the 2 hours put aside.
The fact that it went over 2 hours means nobody was running the meeting, and it ended up as a moan/discussion with 'too expensive' reasons given.

But then, what would i know about running a meeting? :D
 

"Fans' Forum"

eghambee said:
The meeting should have been a session where those attending raised their match day experiences etc.These were then taken away and some investigation done, with feedback to that group at a later date.

And I can (almost) guarantee you that had AF or RK said, OK, we'll take that away and look at it and get back to you, they would have got slated for refusing to answer the questions or face up to the issues. Sorry egham, but I firmly believe that there are those among us who wanted last night to be a failure and whatever happened, that was how it was going to be.
 

"Fans' Forum"

longdistancebee said:
I have a feeling that even if the club had provided everyone with chauffer-driven Ferraris back home, and lavished all present with champagne, beans on toast, and videos of Maggie Philbin (but thats another story), they would have been damned.
Well of course they would - and rightly so. We can't afford that!!!! And if anyone at the club is enjoying such perks I'm [insert action verb here] them!

The real questions have yet to be asked - such as what was the overdraft when BU took over the running of the club and what is it now?

You might think that the club is flush with funds to pay for "chauffer-driven Ferraris back home, and lavished all present with champagne, beans on toast, and videos of Maggie Philbin" but what the **** gives you that impression??????????????????????
 

"Fans' Forum"

longdistancebee said:
And I can (almost) guarantee you that had AF or RK said, OK, we'll take that away and look at it and get back to you, they would have got slated for refusing to answer the questions or face up to the issues. Sorry egham, but I firmly believe that there are those among us who wanted last night to be a failure and whatever happened, that was how it was going to be.

If that had been the case i would have backed them up, as long as they gave a commited date on feedback.

No doubt there are those that want things like last night to fail.

Not me.I just get fed up seeing how positive opportunities are used badly .
I am happy to be proved wrong about certain peoples abilities, but they stumble from one badly managed episode to another.

Mr Finch is an arrogant t@@t, IMO, but people like PG should at least have the opportunity to get proper backing from people who know what they are doing.

Ask those on here how they run meetings.
Ask them how they involve people.
 

"Fans' Forum"

Banana said:
You might think that the club is flush with funds to pay for "chauffer-driven Ferraris back home, and lavished all present with champagne, beans on toast, and videos of Maggie Philbin" but what the **** gives you that impression??????????????????????

I think this was an exageration to prove a point.
 

"Fans' Forum"

Banana said:
You might think that the club is flush with funds to pay for "chauffer-driven Ferraris back home, and lavished all present with champagne, beans on toast, and videos of Maggie Philbin" but what the **** gives you that impression??????????????????????

Tuesday night? :nono:
 

"Fans' Forum"

Seeing as ways to improve the ground were the prevalent topic of discussion, did half-time congestion in the Brook Road come up? Recently it has swung from 'hmm, this is a little cosy' to downright dangerous, with queues to and from the bogs, food and beer all pushing and pulling in one disorganised rabble. Luckily, years of careless living have given me enough bulk to just brace myself and go with the flow, but god help any kids who get caught up in it :(
 

"Fans' Forum"

Streetboy said:
Seeing as ways to improve the ground were the prevalent topic of discussion, did half-time congestion in the Brook Road come up? Recently it has swung from 'hmm, this is a little cosy' to downright dangerous, with queues to and from the bogs, food and beer all pushing and pulling in one disorganised rabble. Luckily, years of careless living have given me enough bulk to just brace myself and go with the flow, but god help any kids who get caught up in it :(

:nono: Thats too expensive
 

"Fans' Forum"

longdistancebee said:
And I can (almost) guarantee you that had AF or RK said, OK, we'll take that away and look at it and get back to you, they would have got slated for refusing to answer the questions or face up to the issues. Sorry egham, but I firmly believe that there are those among us who wanted last night to be a failure and whatever happened, that was how it was going to be.

I was earnestly hoping that the lip-service (with the most welcome exception of the Martin Allen Q&A sessions) which has been paid to open dialogue over the last few seasons would become something more 'concrete'.

As one who attended the former fans' fora under Gary Hargraves there was then a definite; albeit it may simply have been illusionary, perception that there was little pre-conceived agenda and that those 'in power' were willing to listen and act upon the suggestions amde by the 'fans' representatives'.

From suggestions made at the Hargraves fora came the £20 kids season ticket, the sponsored Peterborough game and a number of other minor initiatives. Those attending felt that they were listened to and their opinion considered.

I have the distinct feeling from both the severe limiting of numbers (the Hargrave's fora were from memory around 30 strong) and the feedback thus far that this waslittle more than an attempt to put a small Steristrip over the gaping wound that has opened between the club and a small, but significant, number of fans.
 

"Fans' Forum"

"The idea of meeting with a different set of fans to gather their views was rejected by nearly all the fans and all the Club representatives as it felt this wouldn’t be constructive."

How cosy.
 

"Fans' Forum"

AF's pathetic answer to measuring customer satisfaction sums up the lack of useful experience at the top. If AF thinks 10 hand picked mushrooms are going to guide his finger over the pulse of Brentford fans, he may as well feck off back to Fulham. And take RK with you.
 

"Fans' Forum"

Shirley Bee said:
"The idea of meeting with a different set of fans to gather their views was rejected by nearly all the fans and all the Club representatives as it felt this wouldn’t be constructive." Nurse Betty's report, BIAS site.

I can see the point of continuity – How were the toilets/hamburgers/half-time entertainment for you this week? – but the sample is small enough already without setting it in stone and making it part of the BFC furniture. Or have I misunderstood your report, Nurse?

And by the way, what was your understanding of the redevelopment answer?
Does BFC/BU really want to throw away the grant and the Council-approved plans?

Assuming I have understood what was said at the end, the meeting will continue with the same set of fans to talk about communications. That makes sense from the continuity point of view. But some comment was made - sorry, no notes with me and not even sure I wrote it down - that led me to believe that any subsequent meetings would involve the same fans. I guess the Club would point to the fact that only 10 people emailed them to ask if they could come along.
 

"Fans' Forum"

Streetboy said:
Seeing as ways to improve the ground were the prevalent topic of discussion, did half-time congestion in the Brook Road come up? Recently it has swung from 'hmm, this is a little cosy' to downright dangerous, with queues to and from the bogs, food and beer all pushing and pulling in one disorganised rabble. Luckily, years of careless living have given me enough bulk to just brace myself and go with the flow, but god help any kids who get caught up in it :(

Yes, it definitely did come up - there was someone there from Brook Road - and the Club are aware that there are real problems with the catering. I can't remember at the moment what, if anything, was suggested to help ease the congestion. Sorry - Brook Road bod was sitting right next to Andy Finch and I couldn't catch everything that was being said. Will check my notes when I get home.
 

"Fans' Forum"

Nurse Betty said:
Assuming I have understood what was said at the end, the meeting will continue with the same set of fans to talk about communications. That makes sense from the continuity point of view. But some comment was made - sorry, no notes with me and not even sure I wrote it down - that led me to believe that any subsequent meetings would involve the same fans. I guess the Club would point to the fact that only 10 people emailed them to ask if they could come along.


No they can't :wave:
 

"Fans' Forum"

eghambee said:
No they can't :wave:

I thought that you had emailed and been turned down eghambee. But a statement was it seems made at the meeting that everyone who wanted to come was invited......so you being able to attend is surely either "easily achievable" or "very difficult" which as I now understand it are statements that are not "mutually exclusive" and furthermore......... :wave:
 

"Fans' Forum"

longdistancebee said:
The answers given, so I am told, were in response to the questions asked. If we spend 10 minutes talking abot the ladies' loos, you will get an answer to that.

If anyone went in there with an 'attitude', that no matter what the club - or Andy Finch - did, they would still get a slagging on the GPG, then indeed the whole exercise was probably a waste of petrol as the outcome had clearly been written long before the meeting began.

Yeeees, I think we're starting to drift towards a tendency for people who'd like some accountability and a discussion about the major issues and for the Club to stop being so economical with the verite being labelled with an 'attitude problem'. I could just as easily start labelling the cheerleading group as 'weedy sycophants' but where would that get us? Neither group has got a monopoly on truth and light.

If the Club as an entity had any maturity at all in it's public relations, it would have been attempting to listen to some of the people who have unresolved issues rather than just dismissing them out of hand. Finch's responses to some of the emails sent from certain GPGers were disgraceful.

Yes, I did arrive with a pretty good idea of how the evening would go and it lived up to my expectations.

I won't be going to the communications meeting - I doubt if they'd have me back anyway - but I'll tell you what, why don't you ask Finch whether we have enough money to get us through to the end of the season? It all comes under communications because the contradictory statements the Club has issued about it have left some of us wondering how big the money gap is and from where they are going to get the dough. Ask him where these readily identifiable streams of income are and how come we haven't tapped in to them already?

I don't expect to see any vast improvements at GP, not because the Club aren't willing but because of the money issues. I expect they are as frustrated as us with the current state of play but if BU ask them not to commit to the stadium grant, they're put in a very difficult position.
 

"Fans' Forum"

The Club doesnt have enough cash to see it through the season...ASK BB/JB/AF OR ANY OTHER DIRECTOR to deny it :sorted:
 

"Fans' Forum"

Brickie Chap said:
The Club doesnt have enough cash to see it through the season...ASK BB/JB/AF OR ANY OTHER DIRECTOR to deny it :sorted:

:eek: :eek: :eek:

We are taking on a new professional Commercial Manager on September 1st so things cannot be that bad surely. Mr Finch has been "talking" him up as the answer to many of our problems on the revenue raising side so I assume that he doesn't come cheap.
 

"Fans' Forum"

abee said:
:eek: :eek: :eek:

We are taking on a new professional Commercial Manager on September 1st so things cannot be that bad surely. Mr Finch has been "talking" him up as the answer to many of our problems on the revenue raising side so I assume that he doesn't come cheap.



Well I assume his salary is in the same budget as the Bronco's cash...oh sh*t...Houston we have a problem :dj:
 

"Fans' Forum"

Nigel Brooks said:
I can see the response now

" My Dear Emms

I thank you for pointing out to me that a sample size of 10 is unrepresentative.

I like having the obvious pointed out to me.

You are right, but I would ask you not to construe that this agreement on my part with you view in any way constitutes an admission that I was wrong in any way.

I agree that, as you say in your letter a sample size of 10 is 'ridiculous'.

I feel that it is simply far too large to manage successfully and I am proposing that it is reduced by 90% with immediate effect.

I believe that we can guage with far greater accuracy the 'true' feelings of fans by asking for a single representative fan to make his views known. I stress 'his' views for women have no place in such exercises now do they my dear?

I have identified a fan based in Ashford who seems to have time on his hands and who claims to be representative of the grass roots fan at Brentford.

I also understand that he has board level expereince of running projects with a football club so he must be the right kind of chap for this exercise.

I would also ask you to note that I have managed to start every paragraph of my reply with 'I' save for the third which I hope you will agree pays more than enough regard to the balance in our relationship.

I would therefore like you to draw a line under this an stop writing to me.

I hope to see you during the season and, as ever, Up the Wasps! "

As much as I hate to contradict you Mr Brooks, I have just had a very positive conversation with Mr Finch and we will now be working on a 'customer satisfaction' type survey together :eek:

Me and my big mouth eh? ;) :D
 

"Fans' Forum"

:gobsmackedsmilie:
 

"Fans' Forum"

Nurse Betty said:
Yeeees, I think we're starting to drift towards a tendency for people who'd like some accountability and a discussion about the major issues and for the Club to stop being so economical with the verite being labelled with an 'attitude problem'. I could just as easily start labelling the cheerleading group as 'weedy sycophants' but where would that get us? Neither group has got a monopoly on truth and light.


I guess this is very much the 'glass half empty / glass half full' arguement. I just feel that if you expect something to be bad, you will see it thus. But I also take your point about weedy sychophants (although I really am quite butch!).


If the Club as an entity had any maturity at all in it's public relations, it would have been attempting to listen to some of the people who have unresolved issues rather than just dismissing them out of hand. Finch's responses to some of the emails sent from certain GPGers were disgraceful.


I have not seen these so I cannot comment. But if you, NB, have seen them, and they are unprovoked and genuinely discourteous (and not getting an answer to a question is not discourteous, just frustrating), then I retract my statement about AF not being the things you say he is.


Yes, I did arrive with a pretty good idea of how the evening would go and it lived up to my expectations.

Covered that bit.


I won't be going to the communications meeting - I doubt if they'd have me back anyway - but I'll tell you what, why don't you ask Finch whether we have enough money to get us through to the end of the season? It all comes under communications because the contradictory statements the Club has issued about it have left some of us wondering how big the money gap is and from where they are going to get the dough. Ask him where these readily identifiable streams of income are and how come we haven't tapped in to them already?


Agreed - the club do need to be 'singing off the same hymn sheet' a bit more. It does look a bit like nobody knows whats going on when such statements come out. But as I have said earlier, rather ask the question why, politely first, before upping the ante. I do feel that for a number of GPGers, AF, RK, AH etc are all swinging from the end of the rope long before the trial has even begun.


I don't expect to see any vast improvements at GP, not because the Club aren't willing but because of the money issues. I expect they are as frustrated as us with the current state of play but if BU ask them not to commit to the stadium grant, they're put in a very difficult position.


True.

:sorted:
 

"Fans' Forum"

I was meant to attend on Wednesday & was looking forward to proposing one or two small ideas as well as asking for a few small things to be changed in order to make match day more enjoyable etc etc.

However back problems ( ooh err missus !) kept me from attending Wednesday & indeed work until today.

When I get the time I will send some thoughts to PG by mail as well as pass on some comments from others I canvassed sitting near me at the Tranmere game.

I have problems with the way the club is run the same as everybody else but I certainly intended going along with an open mind & hopefully one or two plausible ideas to help ?
 

"Fans' Forum"

Nurse Betty said:
Ah, sweet mystery of life.....

I thought Andy Finch was arrogant and rude. Mind you, I did suggest he went round the New Road ladies toilets with a broom, so it's 6 of one, half a dozen of the other. For example, the fan who offered (possible) free software so the Club could allow any fan with internet access to feedback on their matchday experience was met with 'Something scoring 2.7 means nothing to me. I want to hear voices'. I thought he was completely dismissive of the whole idea - but maybe the fan who made the offer felt perfectly satisfied with his response. I don't know but I thought the fact that the guy couldn't seem to acknowledge that someone had just made a generous offer and thank him was a great shame and not an attitude befitting a CEO.

My recollection of Peter Gilham's passionate contribution was that it came in response to me raising the issue about perhaps the Club meeting some other fans? hearing other views? What sticks in my mind is Peter saying that there was no conspiracy at BFC against the fans and that everyone who had emailed and asked to come had been invited. I think 'conspiracy' is over-egging it a bit but I take his point. The difficulty for me is that 10 pre-vetted fans (please don't try and convince me that someone like eghambee would have got through the door - I just don't believe that), unaccountable to anyone, representing no-one but themselves probably shouldn't form the basis of anyone's 29 point action plan. I must admit, at that point in the meeting, I was feeling rather tired, uncomfortable in a number of ways and a bit light headed through lack of nourishment, so I couldn't claim my attention was at its sharpest.

A question that emerged from the BIAS Committee Meeting last Saturday was how was the Club going to measure customer satisfaction. When I asked Andy Finch that exact same question his response was 'You tell me'. Er, no, Mr Finch - you first. I'm not conducting a customer satisfaction exercise. How will he know whether what they are doing is having the intended consequences? Does he get back the 10 fans and simply ask? Does the Ten Fans Forum become the arbiter of a good matchday experience?

The purpose of the meeting was never set out. As the guy next to me said, he wanted to ask that at the beginning of the meeting but we went straight into Q&A. We were also told it would be a 2 hour meeting. It wasn't, it was nearer to 3 and we still didn't touch upon communications. Not one mention. Probably the biggest cause of consternation to many people who post on here and yet the meeting was neither structured nor facilitated to ensure that we had enough time to talk about it. Perhaps we should have kicked off with that and left something else until the next meeting.

I appreciate that the fans who went along want to make a positive contribution to BFC and help the Club to improve the matchday experience. The quality of food and how people are treated by stewards are both important. I just think there are other, bigger issues to be discussing at the moment like will we have enough money to get through the season? please can you explain the communications policy?

And I forgot to put my video on for 'Death on the Staircase'. Bugger.


I was unable to attend on Wednesday as pointed out earlier, however I was certainly not vetted for any potential hard questioning.

I will make my views known to the club when I get time to put them in letter form & then it's up to the club what they do with them...or not ?
 

"Fans' Forum"

Some facts I have ascertained:-
first come first served was applied. 12 emailed on first day and last 2 were disappointed. (If more had applied then some selection procedure would have been needed therefore the sys would be left open to critisism.)

Customer satisfaction internet form is being considered and constructed.

BU asked the club to defer from agreeing to stadium development loan. (this could have been used for better or worse as a golden albastross or whatever its called i.e. to deter potential buyers.
 

"Fans' Forum"

Me again.

The new comms mgr is from SOUTHAMPTON FC (Irony I think)

Personally if there had been 30 or more fans there then less discussion may not have happened as the `pack mentality' would set in, and always at meetings you get those that contribute regularly and those that sit back and listen.

The staff there apparently seemed keen to improve the `matchday experience' and service provided. However, they made it clear it was a juggling experience due to limited finances, and uncertainty over the `option'.

I believe the title should be changed to customer relations or something similiar as the remit of the discussion topics were limited.

I hope the `Fans Forum' is highlighted in the programme and/or even announced on matchday and the purpose of it,the method of member selection, progress so far and future intentions made clear. Also when the new link is on the site mention that too.
 

"Fans' Forum"

Edmundo said:
"The idea of meeting with a different set of fans to gather their views was rejected by nearly all the fans and all the Club representatives as it felt this wouldn’t be constructive."

How cosy.

:nono:
 

"Fans' Forum"

BeeAlzibub said:
When I get the time I will send some thoughts to PG by mail as well as pass on some comments from others I canvassed sitting near me at the Tranmere game.

I have problems with the way the club is run the same as everybody else but I certainly intended going along with an open mind & hopefully one or two plausible ideas to help ?

Good, pleased to hear it. Keep them communication open with them.
 

"Fans' Forum"

abee said:
I thought that you had emailed and been turned down eghambee. But a statement was it seems made at the meeting that everyone who wanted to come was invited......so you being able to attend is surely either "easily achievable" or "very difficult" which as I now understand it are statements that are not "mutually exclusive" and furthermore......... :wave:

To be fair, PG e-mailed me to say that they had their 10, so i dont have an issue with that.
Why they only had 10 i do have an issue with.
 

"Fans' Forum"

Hamburger Hill said:
Mystery shoppers too Nigel - I can't think where all these "great new" ideas keep coming from :rolleyes:


Just looked back at my e-mails.

The customer service report went to John McGlashen (whatever happened to him?) on 10th September 1983.

Still, I guess time is needed to think these things over :D
 

"Fans' Forum"

eghambee said:
To be fair, PG e-mailed me to say that they had their 10, so i dont have an issue with that.
Why they only had 10 i do have an issue with.

Hi eghambee

I based my comment on Nurse Betty's post :-

My recollection of Peter Gilham's passionate contribution was that it came in response to me raising the issue about perhaps the Club meeting some other fans? hearing other views? What sticks in my mind is Peter saying that there was no conspiracy at BFC against the fans and that everyone who had emailed and asked to come had been invited.[/I]

I realise that we shall be told that these two statements are not "mutually exclusive" and furthermore........... :D
 

"Fans' Forum"

I think this fiasco sums up BFC and BU I am afraid.

The most important thing about using a fans forum to try and drive the club forward is to get the right calibre of people there, not first come first served. I would rather the club publishes a proposed agenda and welcomes applications from professionals in those fields. We could of course have BIAS to represent the ***** like me, but talking about Balti pie temperature is not going to change FA.
 

"Fans' Forum"

abee said:
Hi eghambee

I based my comment on Nurse Betty's post :-

My recollection of Peter Gilham's passionate contribution was that it came in response to me raising the issue about perhaps the Club meeting some other fans? hearing other views? What sticks in my mind is Peter saying that there was no conspiracy at BFC against the fans and that everyone who had emailed and asked to come had been invited.[/I]

I realise that we shall be told that these two statements are not "mutually exclusive" and furthermore........... :D



I will play devil's advocate here, because i trust PG.

I guess either someone asked, or the CEO started paniking about the fact that some people thought it was a 'by invite only' session therefore stopping moaners from attending.

Most 'moaners' probably didnt ask to attend, as they , and I , were p@ssed off at the wording of the invitation.

However, i asked to attend, but was told i was too late, and the OS also showed it was a full house.

I guess the expression from PG was that the 10 invited were the first 10 to apply.
Maybe Nurse B's summary can be seen in a couple of ways such asi outlined above, and also in that even people not there had been invited.

I heaby back PG here.

But i still think the CEO is an arrogant ****.

Hope thats clears that up :D
 

"Fans' Forum"

eghambee said:
Hope thats clears that up :D

Actually...........NO....... but I suggest that you declare this matter CLOSED AND WHEN YOU SAY CLOSED YOU MEAN CLOSED as you haven't got time to........(eghambee continues for 389 pages on how busy he is doing good things for BFC and how the thick prat supporters are seriously hacking him off.........)

:D :sorted:
 

"Fans' Forum"

abee said:
Actually...........NO....... but I suggest that you declare this matter CLOSED AND WHEN YOU SAY CLOSED YOU MEAN CLOSED as you haven't got time to........(eghambee continues for 389 pages on how busy he is doing good things for BFC and how the thick prat supporters are seriously hacking him off.........)

:D :sorted:

Listen you,

I dont have an army of researchers like the House of Commons, to go into detail on everything you write.

i've got two pages of b@ll@x to write for the Egham Sunday FC programme, for Saturday's game, in which i talk about anything and everything i have no knowledge on.
I am also leaving a hint, that the new 'kit washer' i have employed, has almost extricated himself from HM's pleasure somwhere and will be joing us at some time to save the day.
I will also make it publicly known that although i know i have a better view of our footballing tactics and performances than our current manager, Mr B Robson, i will be leaving it to him to talk about it, as he needs something to do.

Now, my station is coming up, and i am just about to go above it.


regards

Mr Funch
 
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