New Ticketing Website - Issues

[Banana]

I thought I would give it a run today. To be honest it's not an improvement over the previous incarnation is it?

Not only that but it said that I couldn't choose the Cup Ticket Scheme as I wasn't a STH

More worryingly is that there was NO option to buy a BU or LIFELINE membership. What's going on?

 

[nathanbee]

I couldn't find a way of confirming my ST on the site. Hope I have my usual seat come August!

 

[unBEEliveable]

It's almost like they released a sh!te Beta version on us just so they could make the new season ticket on sale deadline. Maybe it was a compelling event for some people's bonuses? Anyway things can only get better right?

 

[CTBee]

Yeah it’s crap, you click on the renew option and it doesn’t go anywhere.

 

[Brentford Bob]

It wouldn't work on my PC at work - something to do with security issues. In fairness, our www security is pretty strict, though.

It worked fine at home - three ST's renewed without a problem.

 

[Owlsmoor_Bee]

Likewise, I found the renewal process pretty straightforward but the lack of an option for people to renew their BU Membership and the time taken to resolve that issue is particularly disappointing.

 

[andy58bee]

I gave up on it after numerous attempts failed. I will continue to do what I always have done and go to the ticket office and buy.

 

[High Street Bee]

It completely refused to let me renew my season ticket, saying 'no tickets available' despite it being two days before the seat hold deadline.

In the end, the truly excellent Andreas in the ticket office had to delete all my details off the new system, re-copy them across, and in the end it worked.

Aside from that, the new site looks ***** compared to the old one imho

 

[The Pipe]

Renewed successfully on line

 

[wanderer paul]

Renewed two ST’s.

Didn’t take the Cup ticket option.

There is an option for BU, if buying new STs I saw :shrug:

 

[badgerbee]

Is Membership renewal available yet??

 

[nathanbee]

Renewed successfully on line

Can you see details of your Season Ticket anywhere on the site? I have tried the "View Products" button and nothing.

 

[Paul O'Brien]

What I still can't find is I can buy a ticket for my own season ticket number online, but how I can buy a ticket for my son and know that I've bought it for his season ticket number? Had to call the club, which was a really good experience as usual. But looking ahead - how can I do what I want online?

 

[PJ]

How does the Cup ST work?
Bought mine over the phone today and unaware of it until looking at this thread

 

[hobbsy]

How does the Cup ST work?
Bought mine over the phone today and unaware of it until looking at this thread

You automatically get charged for home cup ties and they upload it to your card without asking

 

[Wise old Bee]

Spent 20 minutes trying to renew three STs and was about to give up and phone the ticket office when suddenly the basket pinged up with all the details entered. Still not actually able to view my receipt online or on my phone but I have a receipt number and the money has been requested from my bank so that's alright then. The old ticketing system on the website always worked for me and am not looking forward to buying 2019-20 half and half ST on this system.

 

[PJ]

You automatically get charged for home cup ties and they upload it to your card without asking

This should surely be explained at point of sale. If you're purchasing more than your own ST it v
Can't be done online as F&F lists aren't transferrable unless they do it for you.
That's a recipe for a lot of complaints next season i reckon, people being charged for tickets they might not want

 

[westwing]

Couldn't renew my S/Ts online so I did it over the blower.

 

[yquem56]

Renewed my ER ST very quickly online from India

 

[Isleworth_Bee]

New site is ****

 

[IDontBeeLieveIt]

New site is ****

Pretty generous.....I'd only have given it one star........

 

[Houghton Bee]

My 6 week old needs his own email address for me to sign him up for membership? Helps with those email sign-up targets I guess

 

[Delbee]

My 6 week old needs his own email address for me to sign him up for membership? Helps with those email sign-up targets I guess

Last season I registered one of my grandson and used my email, and address no problem. His pack of goodies was sent addressed to him at our house

 

[Lush55]

Trawling through FAQ's................ Being a Club Member costs £10 Adults, £5 Juniors between 3 and 17 years and 0-2-year-old Juniors are free. If you haven't paid that, then you would not be a Member.

Not that I want to do my Bees out of money, but an "advertised price" is the price you should pay!
Basically the new site is terrible and looks like it has been made by a first year at high school kid.

Surely it should have been "snagged" before release, very unprofessional......I will try again to buy the memberships, so far it has taken me 5 attempts , with messages telling me my grandson is ineligible for this product.
I do not trust the site and will probably renew via office.

 

[Lush55]

Last season I registered one of my grandson and used my email, and address no problem. His pack of goodies was sent addressed to him at our house

Wouldnt let me do it for mine last year, kept saying my email was already registered on the system, had to use the wifes in the end.

 

[Mikey Bee]

I received two mail shots from the club with two different membership numbers. Although I'm a fan of doing things online, the new site looks crap and I don't trust things will work smoothly.

Will call the club and do it the old fashioned way.

 

[Houghton Bee]

Trawling through FAQ's................ Being a Club Member costs £10 Adults, £5 Juniors between 3 and 17 years and 0-2-year-old Juniors are free. If you haven't paid that, then you would not be a Member.

Not that I want to do my Bees out of money, but an "advertised price" is the price you should pay!
Basically the new site is terrible and looks like it has been made by a first year at high school kid.

Surely it should have been "snagged" before release, very unprofessional......I will try again to buy the memberships, so far it has taken me 5 attempts , with messages telling me my grandson is ineligible for this product.
I do not trust the site and will probably renew via office.

I assume thats for the 'half season' membership that was available around January, and the page hasnt been properly updated yet.

 

[Houghton Bee]

Once I'd sorted out a new email for the boy it wasn't that difficult a process to get the memberships sorted. Website looks like a 14 year old's IT project though.

 

[North London Bee]

Us d it a while ago to renew my season ticket but it won’t open any more.

Can someone give me the URL please so I can check it. Thanks.

 

[EASTBRISTOLBEE7]

I received two mail shots from the club with two different membership numbers. Although I'm a fan of doing things online, the new site looks crap and I don't trust things will work smoothly.

Will call the club and do it the old fashioned way.

Well what a pile of crap that new site is ! After 3 years logging on with no trouble its telling me my password is incorrect ? ffs

 

[Lush55]

I assume thats for the 'half season' membership that was available around January, and the page hasnt been properly updated yet.

Probably mate........but there you have it........outdated.......would anyone like to buy a holiday that started 6 months ago........lol

 

[badgerbee]

Us d it a while ago to renew my season ticket but it won’t open any more.

Can someone give me the URL please so I can check it. Thanks.

https://tickets.brentfordfc.com/content
Although having renewed my Membership, when I log in there’s no sign of any order history.........

 

[EASTBRISTOLBEE7]

https://tickets.brentfordfc.com/content
Although having renewed my Membership, when I log in there’s no sign of any order history.........

Yep has happened to me to , all my friends and family have been removed as well ?? This site can only be cheaper that,s why they have used it ? I think a lot of fans are going to have problems with this site.

 

[PhilE]

Yep has happened to me to , all my friends and family have been removed as well ?? This site can only be cheaper that,s why they have used it ? I think a lot of fans are going to have problems with this site.

I think that is harsh. The club is trying to get ready for a new stadium and a ticketing website that will show virtual views from seats and zoom in / out. The supplier of the website is, I believe, the same as that used by Arsenal. Selling more tickets is at the forefront of the clubs strategy so they would be unlikely to skimp on the main tool for doing so.

The cheaper option would probably have been to stay with what we had.

My feeling is that basic functionality was introduced to support what was initially required and this will be added to before the season starts with full functionality arriving with the new stadium.- a well tested Agile approach. I am sure that these kinks and minor annoyances will soon be sorted and any problems at the moment seem to be quickly resolved with a call to the club.

 

[EASTBRISTOLBEE7]

I think that is harsh. The club is trying to get ready for a new stadium and a ticketing website that will show virtual views from seats and zoom in / out. The supplier of the website is, I believe, the same as that used by Arsenal. Selling more tickets is at the forefront of the clubs strategy so they would be unlikely to skimp on the main tool for doing so.

The cheaper option would probably have been to stay with what we had.

My feeling is that basic functionality was introduced to support what was initially required and this will be added to before the season starts with full functionality arriving with the new stadium.- a well tested Agile approach. I am sure that these kinks and minor annoyances will soon be sorted and any problems at the moment seem to be quickly resolved with a call to the club.

Harsh but true . Selling more tickets i can understand that philosophy but with this website as it is they are going to have problems , unless of course all is sorted out quickly.

 

[Lush55]

Renewed mine, but it still wont let me renew my grandsons membership (he is 5) his membership number is there and can log into "his account" and he is on family and friends.
Still get these messages :

"Sorry, the following advantages can be purchased only once for contact "Alfie B****": Membership."

and

" Please note that some of your Friends & Family members may not be eligible for special price rates"

All this despite getting constant email reminders to renew Alfie's memebrship!!

Load of BOLLO!!

 

[Infatuated Bees Alter Ego]

Sorry, if I missed the announcement, but I can't see any previous TAP points gleaned, from purchasing previously.
Is that not being used anymore ?

 

[jlove]

Sorry, if I missed the announcement, but I can't see any previous TAP points gleaned, from purchasing previously.
Is that not being used anymore ?

Will be updated July, before the new season starts.

 

[Infatuated Bees Alter Ego]

Will be updated July, before the new season starts.

ty Sir.

 

[Guildford Bee]

I can find no details/confirmation of my ST renewal anywhere in my account. Anyone else got the same issue?

 

[TW3Bee]

I can find no details/confirmation of my ST renewal anywhere in my account. Anyone else got the same issue?

:yes:

Just checked and I have nothing to say I am a ST holder.

 

[Bombus Bombus]

I haven’t checked the website recently but did get an email from the club in June thanking me for renewing. I wonder if those having issues now got a similar email.

 

[Judio1999]

When is the big chaotic day when we are able to buy a match ticket on the New website ??.

 

[unBEEliveable]

I can find no details/confirmation of my ST renewal anywhere in my account. Anyone else got the same issue?

apart from an email thanking me for renewing i have nothing in the actual account that indicates i have a season ticket

although when i purchased them after a couple of attempts they did send me confirmation via email after i called the ticket office

 

[dino gatto]

Mine tells me if i dont do anything till august all will be cancelled whatever doing domething means there are obvs problems with the site

 

[badgerbee]

E-mailed Club to ask when purchase history/TAPs would appear on the Ticketing Website.
Received the following reply:

"The purchase history and ticket access points tabs will be active in the next few weeks (mid-July) and you will be able to check them through the website."

 

[Ealing Bee]

I received two mail shots from the club with two different membership numbers.

Same here (at beginning of June).

Will call the club and do it the old fashioned way.

I never got round to dealing with it, but would now be a good time to follow it up? Or do people think they'll be up to their two eyes in all this other web/database stuff which is going on, so I could/should wait another bit?

(Can't renew my ST, so will just be taking out a Membership this season)

 

[jlove]

Same here (at beginning of June).

I never got round to dealing with it, but would now be a good time to follow it up? Or do people think they'll be up to their two eyes in all this other web/database stuff which is going on, so I could/should wait another bit?

(Can't renew my ST, so will just be taking out a Membership this season)

Just call the TO and they will merge/purge.

 

[Mikey Bee]

Same here (at beginning of June).

I never got round to dealing with it, but would now be a good time to follow it up? Or do people think they'll be up to their two eyes in all this other web/database stuff which is going on, so I could/should wait another bit?

(Can't renew my ST, so will just be taking out a Membership this season)

Like you, I'll only be getting membership this season so am personally leaving it until the last minute hoping all the tech gremlins will have been sorted out...

 

[Lush55]

Still do not understand why baby bees have to have their own email address to "sign up".....jeez......my great grandson is 8 months old.!!!
Why not just link it via my own login...........??
OR
Am I doing something wrong?