Online Ticket Website Help

[rebus]

This thread might work as a stickie, but this is some information I've been given to help Season Ticket Holders purchase tickets for the Fulham game via http://www.brentfordfc.talent-sport.co.uk:

Season Ticket Holder purchasing tickets
1. Log into account
2. You will be automatically taken to your basket which will contain- season ticket holders seat plus any ‘Friend and Families’ seats.
3. You cannot change the status (price band) of any of your friends and families seats from your account, you can only change your own from your account. If you wish to change friends and families status you must log into their account.
4. From your account you can choose a second seat for yourself and friends and family which you can change the status of from your account. Remember all account holders can only have 2 tickets under their name.
5. You cannot add a Adult ticket to a Junior season card and visa versa, another fulfilment method must be chosen i.e. print at home, collect or post.
6. You cannot add a different seat to a season card as the card has a seat number printed already.
7. If a season card holder wishes to move seats they must remove any seats from basket and go to the ‘Stadium View’ to choose alternate seats.

No password or trouble logging in? Try this:

To log in to your account please follow steps below-

Log in using your member number (without the zero’s) or your registered email address
Enter your password- if you have never logged into this site before your password may have defaulted to the following first name followed by first initial of surname then your postcode eg. Joebtw80nt
If you are unsure of any of your log in details please call the ticket office on 0845 3456 442 option 4 or email [email protected].

 

[ade211]

I have done something wrong as I purchased two tickets yesterday on my own season ticket and my son's. Now get in my Brentford account pending. Club is going to ring me back but a bit wary of them managing that. Any ideas?

 

[jlove]

Can we have an estimate of the time to receive the notification email promised on the Checkout Order Confirmation? It seems longer than I'd expect from other eCommerce sites... still waiting after 30 minutes.

 

[rebus]

I have done something wrong as I purchased two tickets yesterday on my own season ticket and my son's. Now get in my Brentford account pending. Club is going to ring me back but a bit wary of them managing that. Any ideas?

Your order is being processed as normal if the transaction is marked pending.

Can we have an estimate of the time to receive the notification email promised on the Checkout Order Confirmation? It seems longer than I'd expect from other eCommerce sites... still waiting after 30 minutes.

You should receive the email straight away but various factors can delay this.

Please email [email protected] with your transaction details (which can be obtained from your account) and they will re-send your confirmation.

 

[Guildford Bee]

Done. My ticket has been uploaded to my season card though oddly when purchasing the 'extra' ticket, I didn't have the opportunity to print at home - only post or collect.

 

[Tunis Bee]

Done. My ticket has been uploaded to my season card though oddly when purchasing the 'extra' ticket, I didn't have the opportunity to print at home - only post or collect.

Was the same with me too.

 

[TW3Bee]

I'm trying to buy a ticket for my brother for the Norwich game.

I've got him as a friends and family but it will only upload the ticket to my smartcard.

If I use him it says he doesn't qualify.

Can I buy him a ticket and get a paper one or print at home, or does he need to borrow my card to gain access on the night?

 

[GuyBee]

This thread might work as a stickie, but this is some information I've been given to help Season Ticket Holders purchase tickets for the Fulham game via http://www.brentfordfc.talent-sport.co.uk:



No password or trouble logging in? Try this:

I'm sorted, so this post is just to give you feedback

When I first went in to buy Fulham tickets (Friday I think) my season tickets *and F&F) were all in the basket as you say. But I couldnt add the extra couple I needed for some mates who wanted to come, so I left it. When I tried last night I could add them so all sorted. so something updated/changed in the system.

Also if I buy 5 tickets (against season tickets) who gets the loyalty points. I also bought 2 tickets for mates for the Brum game, shouldnt I get loyalty points for those (I didnt). I am a season ticket holder

 

[Ghost]

Bought a ticket for Birmingham on Ealing Road, selected print at home. It is at status "PRINT" yet I havn't got an email to print yet, neither can I see an option to print from the site direct.

 

[rebus]

I'm trying to buy a ticket for my brother for the Norwich game.

I've got him as a friends and family but it will only upload the ticket to my smartcard.

If I use him it says he doesn't qualify.

Can I buy him a ticket and get a paper one or print at home, or does he need to borrow my card to gain access on the night?

He will have to use your smartcard as the ticket will only be allocated to eligible categories.

 

[rebus]

Bought a ticket for Birmingham on Ealing Road, selected print at home. It is at status "PRINT" yet I havn't got an email to print yet, neither can I see an option to print from the site direct.

Please contact [email protected] to ensure the Club has your correct details.

 

[Ghost]

Please contact [email protected] to ensure the Club has your correct details.

Details are fine on my account ? And I've had previous email to the yahoo account I registered with.

 

[eaglebee]

Bought a ticket for Birmingham on Ealing Road, selected print at home. It is at status "PRINT" yet I havn't got an email to print yet, neither can I see an option to print from the site direct.

I had the same thing happen to me yesterday, it took about 12 hours for me to receive the email with my "print at home ticket", if all else fails make a note of your seat number (it should show it on your status) just in case.

You can always take a screenshot of it and print out your details, hope this helps.

 

[rebus]

Also if I buy 5 tickets (against season tickets) who gets the loyalty points. I also bought 2 tickets for mates for the Brum game, shouldnt I get loyalty points for those (I didnt). I am a season ticket holder

The loyalty points will be allocated to who you select when purchasing.

If you do not allocate them correctly, the loyalty points will not transfer over to the friends and family - but having said that they must be a member or season ticket holder.

Those simply on the database with membership etc will NOT accrue points.

Conversely, if you had logged in, and selected other people who are members or Season Ticket Holders and not yourself, you will not gain any loyalty points for this transction.

 

[rebus]

I had the same thing happen to me yesterday, it took about 12 hours for me to receive the email with my "print at home ticket", if all else fails make a note of your seat number (it should show it on your status) just in case.

You can always take a screenshot of it and print out your details, hope this helps.

If you don't receive the confirmation email that has the pdf attachment, please do one of two things:

1) Check your email address is the correct one in our system by logging in to the Ticket website and selecting 'my account' - if the email address is wrong, you will - of course - not get the email confirmation
2) Check your spam folder in case the email is there - a good tip is to add '[email protected]' to your safe senders list.

Details are fine on my account ? And I've had previous email to the yahoo account I registered with.

Please see above.

If this has not worked you will have to contact the Ticket Office so they can send you a paper ticket instead.

This is the only solution for print at home tickets where confirmation emails have not reached the supporter.

 

[Ghost]

If you don't receive the confirmation email that has the pdf attachment, please do one of two things:

1) Check your email address is the correct one in our system by logging in to the Ticket website and selecting 'my account' - if the email address is wrong, you will - of course - not get the email confirmation
2) Check your spam folder in case the email is there - a good tip is to add '[email protected]' to your safe senders list.


Please see above.

If this has not worked you will have to contact the Ticket Office so they can send you a paper ticket instead.

This is the only solution for print at home tickets where confirmation emails have not reached the supporter.

1 and 2 done.
email sent

 

[Gee Bee]

Why are my kids junior tickets in my basket as adults yet you say juniors can't get adult uploads on their season card?

 

[LIONHEART]

same thing happened to me.ordered extra ticket for a friend and didnt give me the option to print.when i phoned club was told it would posted out instead.would have been easier if i had been given the option to print though.will i have to double check has been posted?? or is there a glitch with the site

 

[TW3Bee]

He will have to use your smartcard as the ticket will only be allocated to eligible categories.

Thanks

 

[hitchinb]

Done. My ticket has been uploaded to my season card though oddly when purchasing the 'extra' ticket, I didn't have the opportunity to print at home - only post or collect.

And me.

 

[Womble Bee]

And me.

Looks like the print at home isn't available for this game

 

[Ghost]

My email with PDF came through at 10 PM last night. I emailed club with details and asked for the email to be sent/re sent or a paper copy to my house. I assume the email is automated but if not that's great if someone sorted it late last night. I think k the system is ok but I think maybe a note to say printing at home isn't instant might be an idea as people will think something is wrong when they can't do it straight away. I'll definitely be choosing collect in future if it's very near game day.

 

[detours]

Done. My ticket has been uploaded to my season card though oddly when purchasing the 'extra' ticket, I didn't have the opportunity to print at home - only post or collect.

Can I try to clarify - is the ticket uploaded to your 'season card' or your 'member card'.

Because I gather the 'member card' came earlier - (which I have misplaced somewhere) so I don't want to choose the smartcard option if it isn't my season card.

Any ideas?

 

[kbee62]

Excuse my ignorance, but how is the ticket added to the season card? Do we have to go to ticket office for them to do it, or is it added automatically to the system, so the season card just has to be scanned at turnstile as usual?

 

[favershambee]

Just sent an email to the club asking the same point. Awaiting a reply.

Excuse my ignorance, but how is the ticket added to the season card? Do we have to go to ticket office for them to do it, or is it added automatically to the system, so the season card just has to be scanned at turnstile as usual?

 

[jlove]

My understanding is that "Smartcard Activation" means that the system at GP is updated so that, when your SC Barcode is read at the turnstile, the operator can see that you've paid and can be admitted. Test run next Tuesday!

 

[detours]

My understanding is that "Smartcard Activation" means that the system at GP is updated so that, when your SC Barcode is read at the turnstile, the operator can see that you've paid and can be admitted. Test run next Tuesday!

But is it definitely your season card? Because it says 'member card' on the website. Or does it just go onto the 'member card' if you don't have a season card?

 

[brundallbee]

But is it definitely your season card? Because it says 'member card' on the website. Or does it just go onto the 'member card' if you don't have a season card?

It is my firm understanding that a season ticket holder's 'season card' is his/her 'member card'. Non 'season card' holders have a separate 'member card'.

 

[detours]

It is my firm understanding that a season ticket holder's 'season card' is his/her 'member card'. Non 'season card' holders have a separate 'member card'.

Ok, this makes sense... there was me getting ready to look around for my member card

 

[afrimleybee]

Excuse my ignorance, but how is the ticket added to the season card? Do we have to go to ticket office for them to do it, or is it added automatically to the system, so the season card just has to be scanned at turnstile as usual?

Just done this myself

Uploaded automatically.
Just take season card and print out of confirmation of purchase e-mail to the match.

 

[rebus]

Excuse my ignorance, but how is the ticket added to the season card? Do we have to go to ticket office for them to do it, or is it added automatically to the system, so the season card just has to be scanned at turnstile as usual?

Just sent an email to the club asking the same point. Awaiting a reply.

It's done automatically. You will need to print out or have the email confirmation on your smartphone to ensure you are sat in the right seat.

 

[rebus]

My email with PDF came through at 10 PM last night. I emailed club with details and asked for the email to be sent/re sent or a paper copy to my house. I assume the email is automated but if not that's great if someone sorted it late last night. I think k the system is ok but I think maybe a note to say printing at home isn't instant might be an idea as people will think something is wrong when they can't do it straight away. I'll definitely be choosing collect in future if it's very near game day.

The email is sent instantly as a matter of course - there are several factors which could have delayed delivery to your inbox, including your ISP, etc

 

[rebus]

It is my firm understanding that a season ticket holder's 'season card' is his/her 'member card'. Non 'season card' holders have a separate 'member card'.

This is correct, a Season Ticket holder's card is the one you use to enter cup games with.

 

[bostonhanwell]

Only just confirmed I can get to Blackpool tonight, can you confirm tickets available at the door? Cheers.

 

[rebus]

Only just confirmed I can get to Blackpool tonight, can you confirm tickets available at the door? Cheers.

Yes, you can - please pay at Blackpool. Thank you.

 

[Banana]

With my smartcard I have bought a ticket. Where is the stadium can I sit? Thank you

 

[hanworthbee]

Got a text from a friend who's sixteen year old has a season ticket, where can he print proof of what stand he is in to show the stewards upon entry?

 

[RobbeeF]

Just checking that "Currently Unavailable" means that area is sold out?

 

[bostonhanwell]

Yes, you can - please pay at Blackpool. Thank you.

Thanks for that.

 

[kbee62]

It's done automatically. You will need to print out or have the email confirmation on your smartphone to ensure you are sat in the right seat.

Thanks for clarifying.

 

[Alex]

Got a text from a friend who's sixteen year old has a season ticket, where can he print proof of what stand he is in to show the stewards upon entry?

It's on the season ticket (card)

 

[condorman]

Does anyone have any idea how long you would have to wait to receive your email which allows you to print a ticket? I've been waiting about four hours currently. Is this normal?

 

[rebus]

Onlne Ticket Website Help

Does anyone have any idea how long you would have to wait to receive your email which allows you to print a ticket? I've been waiting about four hours currently. Is this normal?

Shouldn't be that long but it could be your ISP or an incorrect email address in your account.

Have you looked in your spam folder?

If the email hasn't arrived by tomorrow morning, please contact the club.

 

[Hullbee]

Bet rebus is happy he started this thread

 

[rebus]

Bet rebus is happy he started this thread

I am. I'd rather peoples online queries are solved rather than clogging up the Ticket Office lines. All part of the service.

 

[Gee Bee]

My understanding is that "Smartcard Activation" means that the system at GP is updated so that, when your SC Barcode is read at the turnstile, the operator can see that you've paid and can be admitted. Test run next Tuesday!

It probably would anyway we just get told how to buy and we do it.

 

[Hullbee]

I am. I'd rather peoples online queries are solved rather than clogging up the Ticket Office lines. All part of the service.

I do believe you were the man who coined the phrase "phone the club" on here

People will get used of the system and hopefully reduce queries to the club. Although its not the most user friendly system when you initital use it especially the friends group thing. (Which means as everyone of my group is registered in my group I end up getting all the tickets to ensure we are together) (the ticket office could perhaps think about paying me commission as I am now effectively acting as a ticket agent for them)

 

[MetalBee]

So am I right that if I log on and purchase online, it'll add it onto my season card so I just take that and scan it at turnstile as I would a league game?

 

[Alex]

So am I right that if I log on and purchase online, it'll add it onto my season card so I just take that and scan it at turnstile as I would a league game?

yes

 

[MetalBee]

That's quite brilliant that is.

Logged in, it's already there saved and waiting for me to confirm it.


All done now.

Only thing is my printer is currently up the sh*tter and it says I should have the confirmation printed out to confirm my seat?