Online Ticketing: Problems
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Online Ticketing: Problems
Of which he can't change to IE7 unless his IT dept upgrades I suspect. You know that anyway.
Yes, hence the frustration which our entire profession shares.
hobbsy
Optimist
Online Ticketing: Problems
That's about in-line with average world usage
Agreed, but it doesn't.
Presumably this problem lies with ts.com's design and not BFC?
ladbroke
Well-known member
Online Ticketing: Problems
I bought tickets at about 10:30 this morning, I had absolutely no problems and managed to get tickets for Braemar Road, In block D.
Online Ticketing: Problems
They won't let you in there in Saturday, you're about 30 years too young......
ladbroke
Well-known member
Markybee
Well-known member
ChinaBee
The boys are back in town
Online Ticketing: Problems
Just bought 5 for Saturday online, 2 for me and little china and 3 for my Chelski ST holder mate and his 2 sons
Strangely I could have ordered these tickets in the Brook Road end
Strangely I could have ordered these tickets in the Brook Road end
davewfilms
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Online Ticketing: Problems
Is the wycombe game on Saturday all ticket or can i just pay on the day ?.
ChinaBee
The boys are back in town
davewfilms
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Garybaldbee
Active member
Online Ticketing: Problems
I've just spent a very frustrating half an hour trying to purchase online for Wycombe but found it completely impossible. Every time I entered a ticket amount for any of the New Road blocks I was informed either that a) there was an error, or b) I needed to enter a smaller number of tickets (smaller than 1 so thats presumably New Road sold out then is it? 
). Eventually I did at least manage to purchase a Dagenham ticket although even here I'd been subjected to a bewildering range of error messages and been thrown off the site before succeeding.
I appreciate abee's point about the clubs direction of travel but this system does seem very poor. Its not at all intuitive. For instance, are you meant to click 'select', 'purchase' or 'continue' once you've entered the number of tickets required? I'll probably call the club tommorow and order a ticket bundle for the remaining games anyway but I suspect some casual supporters would give up upon encountering the online system.
). Eventually I did at least manage to purchase a Dagenham ticket although even here I'd been subjected to a bewildering range of error messages and been thrown off the site before succeeding.I appreciate abee's point about the clubs direction of travel but this system does seem very poor. Its not at all intuitive. For instance, are you meant to click 'select', 'purchase' or 'continue' once you've entered the number of tickets required? I'll probably call the club tommorow and order a ticket bundle for the remaining games anyway but I suspect some casual supporters would give up upon encountering the online system.
Online Ticketing: Problems
Sounds like you have the Internet Explorer 6 issue as described earlier today. It's not great but not something the club can be directly faulted for although it may be worth them bringing up with the ticketing provider.
Garybaldbee
Active member
Online Ticketing: Problems
Yes, maybe, but not being technically minded my first thought would be to blame the system and therefore, by extension, the club. I suspect most people, like me, wouldn't have a clue what version of a browser we use, nor would it occur to us to think it might make a difference.
Garybaldbee
Active member
Online Ticketing: Problems
Having criticised yesterday its only fair to now report that I received fantastic service today when ringing the club to order a ticket bundle for the remaining matches. The call was answered immediately, the service was a model of politeness and effeciency and the whole transaction was completed within 60 seconds. Well done Brentford
TW3Bee
Can We Play You Every Week
Online Ticketing: Problems
Having criticised yesterday its only fair to now report that I received fantastic service today when ringing the club to order a ticket bundle for the remaining matches. The call was answered immediately, the service was a model of politeness and effeciency and the whole transaction was completed within 60 seconds. Well done Brentford
I can only echo those comments, when I did the same.
wibs
Well-known member
Online Ticketing: Problems
Online doesnt work, I kept trying to buy ticket for Ealing Road and it kept insisiting I bought one for the Bill Axbey stand, I refused and tried again several times, at one point I nearly bought Bill Axbey.
Rang up in the end and the whole thing was done on the phone in under a minute, Ace.
Rang up in the end and the whole thing was done on the phone in under a minute, Ace.
TW3Bee
Can We Play You Every Week
Online Ticketing: Problems
wibs
Well-known member
Online Ticketing: Problems
so if i want a ticket for teh Ealing road i have to press
Select Paddock Block D from drop down
4. Enter 1 into number of tickets
5. Click "Select"
6. Asked to wait
7. Presented with Row A Seat 113
i'm curious about this seat in the Ealing Road.
Top Cat
Rock God (Retired)
Online Ticketing: Problems
Just bought a Daggers ticket......
Why is it free postage? Is it because I'm an ST holder with previous record of away games purchase through BFC?
It wouldn't let me select 1 ticket so I banged in 6 and then deleted the ones I didn't want. ( Hope it's not in the homo end )
Why is it free postage? Is it because I'm an ST holder with previous record of away games purchase through BFC?
It wouldn't let me select 1 ticket so I banged in 6 and then deleted the ones I didn't want.
( Hope it's not in the homo end )
Online Ticketing: Problems
Just bought a Daggers ticket......
Why is it free postage? Is it because I'm an ST holder with previous record of away games purchase through BFC?
It wouldn't let me select 1 ticket so I banged in 6 and then deleted the ones I didn't want.
Is it because there's an option to "Collect from Ticket Office" or something similar that was selected by default?
Online Ticketing: Problems
Tell me PLEASE
you still haven't responded,,,,doesn't work!