The Ticket Office - Appreciation posts

[Leicester Bee]

Can I just publicly say that as irritating as I am to the ticket office, they are amazing, especially Mads who bowls me over with the level of helpfulness and so on. I must have bombarded them with stupid amounts of queries over the last few months, and I get nothing other than full 100% customer satisfaction.

Absolutely bowled over. I appreciate not everyone will concur with me, but the difference in levels of service compared to years ago is quite unbelievable.

Thanks Mads and everyone else in the ticket office.

 

[ruislip bee]

Agree 100%.

 

[jlove]

As I posted elsewhere, I received an e-mail timed at 11pm answering a query from me a couple of weeks ago... brilliant!

 

[Easter 1959]

Can I just publicly say that as irritating as I am to the ticket office, they are amazing, especially Mads who bowls me over with the level of helpfulness and so on. I must have bombarded them with stupid amounts of queries over the last few months, and I get nothing other than full 100% customer satisfaction.

Absolutely bowled over. I appreciate not everyone will concur with me, but the difference in levels of service compared to years ago is quite unbelievable.

Thanks Mads and everyone else in the ticket office.

Absolutely; terribly helpful and efficient in resolving the problem I had with the Bournemouth Tickets over the weekend; Premier League stuff.

 

[MinkyBee]

Arise Lady Mads !

 

[Nick Hester]

Well she won't see this will she as she was banned from here years ago!!

 

[Nick Hester]

Can I just publicly say that as irritating as I am to the ticket office, they are amazing, especially Mads who bowls me over with the level of helpfulness and so on. I must have bombarded them with stupid amounts of queries over the last few months, and I get nothing other than full 100% customer satisfaction.

Absolutely bowled over. I appreciate not everyone will concur with me, but the difference in levels of service compared to years ago is quite unbelievable.

Thanks Mads and everyone else in the ticket office.

Just because you want a feel of her Tits you dirty bastard!

 

[Eieieio]

Can I just publicly say that as irritating as I am to the ticket office, they are amazing, especially Mads who bowls me over with the level of helpfulness and so on. I must have bombarded them with stupid amounts of queries over the last few months, and I get nothing other than full 100% customer satisfaction.

Absolutely bowled over. I appreciate not everyone will concur with me, but the difference in levels of service compared to years ago is quite unbelievable.

Thanks Mads and everyone else in the ticket office.

agree. but also maybe stop with the stupid queries!

 

[Pattaya Bee]

Very good. When I bought my S/T there weren't any seats available on the back row of the paddock (leg room!) so ended up buying a ticket for the row in front. Once the date had past for last years S/T holders to renew I emailed the club who changed it for a seat that had become available, result!

 

[NorthamptonBee]

I've asked far too many questions too, they/she have been excellent, Winnie's teachings are being used well.

 

[kainiemi]

dear Englandbee : if you're coming in and out past me each week please make sure you have a pee before we start and don't go to get your burger before the ht whistle...the row you are leaving is notorious for standing up numerous times throughout the game..we are more disciplined on the back row..thank u in advance. m

 

[8corner]

Yep, wholeheartedly agree. I think I've dealt with all of the team in the ticket office over recent months and each and everyone of them has always been cheerful, friendly and incredibly helpful - despite often being under pressure with the number of "big games" we've had in the last couple of seasons.

Well done and thank you to you all!!

 

[RodBee]

They have always been friendly, helpful and patient with some of my stupid queries.

Well done to them all for that extra mile which they are always prepared to go.

 

[whyteleafebee76]

Totally agree, had an issue earlier this week adding my son to my friends and family and Mads sorted it in next to no time which meant I could extra tickets for the Blackpool game.

 

[hanworthbee]

agree mads sorted out my bu/membership problem in no time at all

 

[sonofabee]

This is all very sweet, lets get back on track, Uwe has forced us to go all ticket with no pay on the day and the ticket office are doing nothing about it. Sack the lot of them!

 

[kbee62]

Definitley agree re Mads, always replies to emails straightaway. Best to contact her rather than tickets@brentfordfc who didn't reply!

 

[nanny58]

ive heard mads bakes a mean cake so I will ask her for a slice when I see her next ??

 

[Bee4ever]

On receipt of mine and my wife's season tickets ( the day after the first posting out) I emailed the ticket office regarding possible occasional matchday change of category. Within a couple of days Abdi Kater phoned me and explained all in a polite and courteous manner.
Excellent service,well done

 

[Chipper]

Can I just say that Mads is the best sister I have.

 

[TW3Bee]

Always had good service from the ticket office.

No complaints from here.

 

[Alex Callow]

Lost my season ticket in the mayhem at Sheffield United away 2 seasons ago. Rung up the next day and they issued me a replacement ticket for the Doncaster match without charging. Quality.

 

[kevalutonbee]

E-mailed them a couple of weeks back about membership fees. Told them not to rush with a reply as in my opinion S/T queries took priority over my simple question. Still got an answer within five minutes though.

Sometimes you have to tough it out on the phones but the people without exception are always very polite and efficient

 

[GP200]

.............Blackpool tickets bought today...........as helpful as always............

 

[To Bee Someone]

Great staff at the ticket office. They are a credit to the club. This is merely from my own experience but when you are in a customer facing role in any company, you have to be a great representative for your company. They never have failed in my eyes

 

[Hullbee]

As I posted elsewhere, I received an e-mail timed at 11pm answering a query from me a couple of weeks ago... brilliant!

Yeah I use them set timer emails when I am playing golf in the afternoon excellent outlook tool changed my life.

 

[Hullbee]

dear Englandbee : if you're coming in and out past me each week please make sure you have a pee before we start and don't go to get your burger before the ht whistle...the row you are leaving is notorious for standing up numerous times throughout the game..we are more disciplined on the back row..thank u in advance. m

So he can have piss without washing his hands and then eat a burger you people disgust me

 

[Ace Face]

Great service.

 

[N16QPR]

Best ticket office, ever!

 

[Newport Pagnell Bee]

Seems to me that some on here are deliberately asking irritating or stupid questions just to see how far Mad's politeness and helpfulness will stretch. Maybe the best thing to do is not to ask irritating or stupid questions in the first place

Agree they are very professional though.

 

[JTofBFC]

On receipt of mine and my wife's season tickets ( the day after the first posting out) I emailed the ticket office regarding possible occasional matchday change of category. Within a couple of days Abdi Kater phoned me and explained all in a polite and courteous manner.
Excellent service,well done

I'd be interested in the reply to that please , eg how do you upgrade say a kids ticket for use by an adult or student for a single match - purely asking here to avoid bothering the busy ticket office who I agree are brilliant with top customer service

 

[Thorne In The Side]

Just because you want a feel of her Tits you dirty bastard!

You need 900 loyalty points for that according to the customer charter.

 

[Womble Bee]

I'd be interested in the reply to that please , eg how do you upgrade say a kids ticket for use by an adult or student for a single match - purely asking here to avoid bothering the busy ticket office who I agree are brilliant with top customer service

Understand you bring the card in advance or on matchday to the ticket office and pay the price difference and get a paper ticket in exchange

 

[bees66]

ive heard mads bakes a mean cake so I will ask her for a slice when I see her next ??

my wife and I made Mads cupcakes 2 or 3 times last season for all her hard work, they were handed out to all the staff..

 

[belvederebee]

I've had no response from five different email addresses including Mr Devlin and Mr Wickham (some head of communication). What is Mads address, please.

 

[wanderer paul]

I've had no response from five different email addresses including Mr Devlin and Mr Wickham (some head of communication). What is Mads address, please.

You quoted me in the 5000th thread, look there, or go on the OS. It's all there.

Why do people find it difficult to look on who's who on the clubs own website? All the email addresses are there.....it's quite simple really.

 

[bees66]

I've had no response from five different email addresses including Mr Devlin and Mr Wickham (some head of communication). What is Mads address, please.

[email protected]

 

[Nick Hester]

You need 900 loyalty points for that according to the customer charter.

F*** it, I've got 895 too!!

 

[halifaxbee]

Ridiculously good serviice. I had a query about my ticket for the Charlton game. E mailed this evening, after the office had closed and got a reply within a couple of hours from Rosina Jones' iphone. Above and beyond the call of duty. Thank you.

 

[belvederebee]

[email protected]

Thanks, mate.

 

[belvederebee]

You quoted me in the 5000th thread, look there, or go on the OS. It's all there.

Why do people find it difficult to look on who's who on the clubs own website? All the email addresses are there.....it's quite simple really.

See above reply from Bees66. - it's so easy to respond in a helpful manner. Seems as though your communication skills are as bad as Messrs Wickham et al.

 

[Newport Pagnell Bee]

See above reply from Bees66. - it's so easy to respond in a helpful manner. Seems as though your communication skills are as bad as Messrs Wickham et al.

Bit harsh.

 

[wanderer paul]

See above reply from Bees66. - it's so easy to respond in a helpful manner. Seems as though your communication skills are as bad as Messrs Wickham et al.

It's not hard to look for yourself. You spent more time on here finding and writing a post when you could quite easily have gone to the clubs own website. Plus I replied to a post and you quoted it on another theead. So you obviously didn't read it and take note of the email addresses, which you said was a waste of time as nobody replied. So you didn't actually email those addresses I gave you. Very odd.

 

[Hullbee]

Personally if I managed staff who were replying to emails consistently outside of regular working hours I would be extremely concerned for their long term well being. All well a good having staff who are extremely good at there jobs and willing to go the extra mile above and beyond but as a manager employer you are responsible for their well being and should be taking appropriate action to ensure they maintain a work life balance. Long term over working can lead to stress and strained personal relationships which is not good.

So whilst it is good to get a speedy response to an email if I have to wait a day or two longer then so be it if it means an employees long term well being is not effected. Get more staff if required rather than alienate and kill the ones you have...

Just a word of caution

 

[NorthamptonBee]

I've had no response from five different email addresses including Mr Devlin and Mr Wickham (some head of communication). What is Mads address, please.

What you asking, perhaps we can help?

 

[chris1969]

Personally if I managed staff who were replying to emails consistently outside of regular working hours I would be extremely concerned for their long term well being. All well a good having staff who are extremely good at there jobs and willing to go the extra mile above and beyond but as a manager employer you are responsible for their well being and should be taking appropriate action to ensure they maintain a work life balance. Long term over working can lead to stress and strained personal relationships which is not good.

So whilst it is good to get a speedy response to an email if I have to wait a day or two longer then so be it if it means an employees long term well being is not effected. Get more staff if required rather than alienate and kill the ones you have...

Just a word of caution

Absolute bullshit......? PS I manage staff...........

 

[Hullbee]

Absolute bullshit......? PS I manage staff...........

Glad you don't manage me. As you Critcise without an explanation or reason why. Seems like your a my way or the highway type of chap who is unconcerned about the welfare of those who work for him....

 

[belvederebee]

What you asking, perhaps we can help?

Thanks for that. I will just try Mads first.

 

[waster]

Absolute bullshit......? PS I manage staff...........

I'm with Hullbee on this one. You're not a chauvinist, racist and sexist too by any chance?

 

[ianallon]

I've had a couple of dealings with the ticket office over the last two weeks and have been mightily impressed. A couple of unusual and awkward requests dealt with super fast and in a super friendly way too. Cheers.