Here’s my experience:
BFC initially said in June that refunds would be processed by the end of July. Seemed a bit of a way off at the time but was happy to give them the benefit of the doubt due to COVID.
It gets to the middle of August and have heard nothing. Not ideal. Don’t set a deadline if you’re not able to achieve it, especially during these difficult times when money is very important to people.
Suddenly I am now getting called pretty much every other day by ticketing staff asking me to reconfirm bank details and the refund amount. They seem to take the information, write it down, and then throw it in the bin and have to ask for it again a couple days later.
They’re now quoting approximately 14 days for the refund to be processed, which would take us into September. Not great really.
Another thing to note: I raised with them the issue of refunds going out to STHs that paid monthly via Premium Credit (my wife is one of these) and it seems as though they’d not planned for this at all, they’re now using the ‘technical issue’ line for this and have told me the refund will eventually be processed but they have no idea when. Said they cant confirm via email when it’s processed either, which I don’t really understand, but I just have to call back in a month if the funds haven’t been received.
sh*tshow if you ask me.
A ticketing/account system that can easily and automatically issue refunds to customers is surely vital and other clubs surely must have something like this in place?
