Ticket Website fail....again

[pandora]

So I was just browsing on the home site, checking on my purchases of away games for this season and making sure the Wolves one is up there, when I notice, if you scroll down you see they have already started with next seasons matches.


They have us at home, every week for the whole season with opponents to be confirmed. Why? It just makes no sense. You cant print them or do anything with them, as no dates or opponents confirmed, so why even bother to go to the lengths of putting them up??

 

[Edmundo]

Aren’t we using a different system next season?

 

[hobbsy]

So I was just browsing on the home site, checking on my purchases of away games for this season and making sure the Wolves one is up there, when I notice, if you scroll down you see they have already started with next seasons matches.


They have us at home, every week for the whole season with opponents to be confirmed. Why? It just makes no sense. You cant print them or do anything with them, as no dates or opponents confirmed, so why even bother to go to the lengths of putting them up??

Because you have to have placeholders for matches to be able to sell a season ticket.

Anyway its irrelevant as its being replaced.

 

[Banana]

Because you have to have placeholders for matches to be able to sell a season ticket.

Who ever designed their secret schema should be taken out and handed a book by CJ Date

 

[Banana]

Is anyone able to get the ticket website to display any pages?

 

[whyteleafebee76]

Is anyone able to get the ticket website to display any pages?

I've been trying to purchase Chelsea tickets and it's getting stuck at the payment page, the page isn't displaying properly.

 

[jlove]

All worked normally (Safari; iPhone) for me not many minutes ago.

 

[DCBEE]

I've been trying to purchase Chelsea tickets and it's getting stuck at the payment page, the page isn't displaying properly.

Same problem for me….been trying this last hour ! ?

 

[Alex]

Is anyone able to get the ticket website to display any pages?

Blank white screen here and was the same about an hour ago

 

[Banana]

All worked normally (Safari; iPhone) for me not many minutes ago.

Not this user.

 

[Banana]

Blank white screen here and was the same about an hour ago

Yep. That's what I get.

 

[horshambees]

Just got white pages.

 

[Stanley]

Blank white screen here and was the same about an hour ago

Ditto

 

[Banana]

The club are aware and Secutix are "on the case" as any deselected supplier will be.

 

[pompeybee]

Is anyone able to get the ticket website to display any pages?

I renewed STs a couple of hours ago. Seemed to go through but I haven't had the promised email confirmation.

 

[BeeReal]

Yep. That's what I get.

Yes same here. Shame there hasn’t been any communication to say there is a problem and say ‘apologies….. please try again tomorrow’ or some such.

 

[Wise old Bee]

Managed to actually get to tick the boxes for our tickets but it froze after that. Probably end up ringing the ticket office tomorrow, they are really nice and efficient but really shouldn't have to be doing this.

 

[KcBee]

I had to phone the club when sorting chelsea tickets. When I finally got through was told to leave it half hour before trying to buy again and they couldn’t solve it over the phone. Coupled with my inability to be able to purchase season tickets tonight, I’ve had enough of the online ticketing portal!

 

[Banana]

Site is back now.

 

[Wise old Bee]

Site is back now.

It is indeed. Still took several attempts as it froze on the tick box for £1 postage each time, but got there in the end.

 

[nick logan]

After all this time , i finally managed to log in after asking for reset code after reset code !

 

[hobbsy]

After all this time , i finally managed to log in after asking for reset code after reset code !

Welcome aboard

 

[BFC1997]

Went on this morning.

Incredibly slow.
Styling is all f***ed, the typeface is defaulting to Times New Roman etc.
Wolves away ticket can be added to basked etc. but when proceeding to payment "Error. Sorry, no tickets are available for your selection."

My internet connection is fine and tried about 3 different browsers, all the same.

 

[NZ Bee]

The main website formatting is all off as well - think there is a wider issue here.

 

[jlove]

The main website formatting is all off as well - think there is a wider issue here.

Seems fine for me (Safari v16.3/MacOS Monterey v12.6.3)

 

[longtimeagobee]

The main website formatting is all off as well - think there is a wider issue here.

Happened to me the other day as well, cleared history & cookies and now ok.
(Safari on iPad)

 

[upnorthbee]

Went on this morning.

Incredibly slow.
Styling is all f***ed, the typeface is defaulting to Times New Roman etc.
Wolves away ticket can be added to basked etc. but when proceeding to payment "Error. Sorry, no tickets are available for your selection."

My internet connection is fine and tried about 3 different browsers, all the same.

It's a dreadful experience all round.

I only use it a couple of times per season as I live abroad, but i'm shocked at the amount of errors on it. I find myself having to login multiple times for some reason, to do a very basic action. Sometimes it says "no tickets are available" when there clearly are and the actual process is very slow. Theres also what feels like a new and an old portal which require multiple login attempts. We're premier league now, surely this is a pretty simple thing to get right?

 

[BURFORD BEE]

The mere thought of using it either to purchase in the case of my ST or putting a ticket on the exchange is enough to send me into a nervous twitch. It’s never a stress free experience. It’s bloody awful!

 

[Banana]

It's a dreadful experience all round.

I only use it a couple of times per season as I live abroad, but i'm shocked at the amount of errors on it. I find myself having to login multiple times for some reason, to do a very basic action. Sometimes it says "no tickets are available" when there clearly are and the actual process is very slow. Theres also what feels like a new and an old portal which require multiple login attempts. We're premier league now, surely this is a pretty simple thing to get right?

There’s a new one coming for next season

 

[W5BeesFan]

I hope Ticketmaster know what they are letting themselves in for by taking on Brentfrod's online ticketing duties. Its likely to bring their entire platform down as soon as one of us attempts to buy an away ticket or book the coach.

 

[Oceanbee]

Not sure where to post this, but here goes.

The club has introduced some form of yellow card, 3 strikes and you’re out, etc.. system for next season., whereby the punishment is that they take away your season ticket, or similar, if you don’t use it for the requisite number of times.

I should probably go back and reread their missive, but that’s the general jist of it.

So I’m told to put my ticket if I’m unavailable to watch, on holiday, sick, whatever, on the ticket exchange, whereby I get a proportionate refund upon the sale of it.
The reason for this is that the club wants every seat filled to maximise support.
That in principle is a good thought.

However, the big question is if I am offering up my seat for someone else, then what is the club really doing to maximise the sale of that seat.

It’s all very well the club saying they’ll effectively punish me if I don’t go to a match, and don’t put the seat on the exchange.

But the truth is that whenever I’ve put my seat on the exchange over the last 2 seasons, probably 3 or 4 times overall, it has never been sold!!!!

Then I look at comments on here and people offering seats to games they cannot go to, and it seems that there are always seats available that are not taken up.

So, does the ticket exchange actually work?
Do Bees supporters, non-season ticket holders, even know of its existence and how to use it?
Does my unsold seat somehow connect to the ticket office for attendance?
Is it advertised anywhere? etc…etc…

One of the great mysteries of life is how really effective the ticket exchange system is.

It‘s all very well the club introducing a punishment system for not attending matches, but if you give the club your seat for resale, and they repeatedly fail to do it, surely the club are then to blame for any empty seats.

Then the ticket system, and those in charge of it, need to be given red cards ? and sent off somewhere else!

 

[badgerbee]

Not sure where to post this, but here goes.

The club has introduced some form of yellow card, 3 strikes and you’re out, etc.. system for next season., whereby the punishment is that they take away your season ticket, or similar, if you don’t use it for the requisite number of times.

I should probably go back and reread their missive, but that’s the general jist of it.

So I’m told to put my ticket if I’m unavailable to watch, on holiday, sick, whatever, on the ticket exchange, whereby I get a proportionate refund upon the sale of it.
The reason for this is that the club wants every seat filled to maximise support.
That in principle is a good thought.

However, the big question is if I am offering up my seat for someone else, then what is the club really doing to maximise the sale of that seat.

It’s all very well the club saying they’ll effectively punish me if I don’t go to a match, and don’t put the seat on the exchange.

But the truth is that whenever I’ve put my seat on the exchange over the last 2 seasons, probably 3 or 4 times overall, it has never been sold!!!!

Then I look at comments on here and people offering seats to games they cannot go to, and it seems that there are always seats available that are not taken up.

So, does the ticket exchange actually work?
Do Bees supporters, non-season ticket holders, even know of its existence and how to use it?
Does my unsold seat somehow connect to the ticket office for attendance?
Is it advertised anywhere? etc…etc…

One of the great mysteries of life is how really effective the ticket exchange system is.

It‘s all very well the club introducing a punishment system for not attending matches, but if you give the club your seat for resale, and they repeatedly fail to do it, surely the club are then to blame for any empty seats.

Then the ticket system, and those in charge of it, need to be given red cards ? and sent off somewhere else!

I’ve listed my ST on the TE 4 or 5 times in the last couple of seasons.
Think it only didn’t sell once.

 

[Alex]

Not sure where to post this, but here goes.

The club has introduced some form of yellow card, 3 strikes and you’re out, etc.. system for next season., whereby the punishment is that they take away your season ticket, or similar, if you don’t use it for the requisite number of times.

I should probably go back and reread their missive, but that’s the general jist of it.

So I’m told to put my ticket if I’m unavailable to watch, on holiday, sick, whatever, on the ticket exchange, whereby I get a proportionate refund upon the sale of it.
The reason for this is that the club wants every seat filled to maximise support.
That in principle is a good thought.

However, the big question is if I am offering up my seat for someone else, then what is the club really doing to maximise the sale of that seat.

It’s all very well the club saying they’ll effectively punish me if I don’t go to a match, and don’t put the seat on the exchange.

But the truth is that whenever I’ve put my seat on the exchange over the last 2 seasons, probably 3 or 4 times overall, it has never been sold!!!!

Then I look at comments on here and people offering seats to games they cannot go to, and it seems that there are always seats available that are not taken up.

So, does the ticket exchange actually work?
Do Bees supporters, non-season ticket holders, even know of its existence and how to use it?
Does my unsold seat somehow connect to the ticket office for attendance?
Is it advertised anywhere? etc…etc…

One of the great mysteries of life is how really effective the ticket exchange system is.

It‘s all very well the club introducing a punishment system for not attending matches, but if you give the club your seat for resale, and they repeatedly fail to do it, surely the club are then to blame for any empty seats.

Then the ticket system, and those in charge of it, need to be given red cards ? and sent off somewhere else!

The problem is people dont know about the exchange. With the new ticket site you as a purchaser will not have to go somewhere different.

It is in the new season tickets thread

 

[AB]

Not sure where to post this, but here goes.

The club has introduced some form of yellow card, 3 strikes and you’re out, etc.. system for next season., whereby the punishment is that they take away your season ticket, or similar, if you don’t use it for the requisite number of times.

I should probably go back and reread their missive, but that’s the general jist of it.

So I’m told to put my ticket if I’m unavailable to watch, on holiday, sick, whatever, on the ticket exchange, whereby I get a proportionate refund upon the sale of it.
The reason for this is that the club wants every seat filled to maximise support.
That in principle is a good thought.

However, the big question is if I am offering up my seat for someone else, then what is the club really doing to maximise the sale of that seat.

It’s all very well the club saying they’ll effectively punish me if I don’t go to a match, and don’t put the seat on the exchange.

But the truth is that whenever I’ve put my seat on the exchange over the last 2 seasons, probably 3 or 4 times overall, it has never been sold!!!!

Then I look at comments on here and people offering seats to games they cannot go to, and it seems that there are always seats available that are not taken up.

So, does the ticket exchange actually work?
Do Bees supporters, non-season ticket holders, even know of its existence and how to use it?
Does my unsold seat somehow connect to the ticket office for attendance?
Is it advertised anywhere? etc…etc…

One of the great mysteries of life is how really effective the ticket exchange system is.

It‘s all very well the club introducing a punishment system for not attending matches, but if you give the club your seat for resale, and they repeatedly fail to do it, surely the club are then to blame for any empty seats.

Then the ticket system, and those in charge of it, need to be given red cards ? and sent off somewhere else!

If you put it on before 11am on matchday you won’t get a yellow card if it fails to sell. At that point it’s on the club for having failed to sell it. Next season, when exchange and ordinary tickets can be bought from the same place it shouldn’t be an issue unless we’re actually struggling to shift tickets anyway.

The only time my ticket hasn’t sold was Spurs this season but a lunchtime kick off on Boxing Day was always going to be a stretch for anyone with a family and/or who didn’t live round the corner. The others have sold almost immediately the exchange opened.

 

[Banana]

As stated above, this is all discussed and explained in the New ST thread.