Transferring tickets

[badgerbee]

Presumably now the ST download/transfer option is "live" it can be used for all subsequent games, from now.
And they won't switch it off again prior to the Palace game......??......

 

[hobbsy]

Presumably now the ST download/transfer option is "live" it can be used for all subsequent games, from now.
And they won't switch it off again prior to the Palace game......??......

Looks like its available up until Bournemouth

 

[Untouchable]

Hello @hobbsy - any chance you can ask the question about when the function to upgrade junior STs online will go live?

I thought BFC were planning to have it live for the Palace game but it still isn’t there as far as I can tell.

No rush - it isn’t urgent

 

[CheltBee]

Just phoned them as wanted to swap my sons ST seat for Palace for an Adult ticket. My mate who is coming is not a member but that doesn't matter.

I don't quite understand (frequent occurrence!). On the club's "How To" guide quoted a few posts back, if you were Assigning a ticket to s.o. on your F&F list, you have to quote their Membership number.
This may become an issue for me, as follows. Me and my mate both have a ST together in the West. Instead of downloading it digitally, we both went for the Card option. This is because if one of us occasionally misses a game (3 each per season?), we find a "Guest" (i.e. mate) who will use it and the other ST Holder who is attending, hands over the card to the Guest before the game and gets it back afterwards, plus £24 (=1/19th of ST cost). Always worked well.
But now I've moved out further away from Brentford, I'll probably miss a few more games (6 or 8?), and even if we can always find a Guest (may be a problem), handing over the card is more of a nuisance. Don't trust the post.
Will I be able to transfer my unused ticket to a F&F digitally, and will he/she need to be a Member? This latter is a problem, since no-one on our regular Guest List is a Member (I think).
And if Membership isn't necessary, but I can't transfer it online, could I do this by phoning the Ticket Office?
And either way, who pays whom? Guest to club? Guest to me? Club credit to me? (Not bothered re TAP's).

TIA

 

[nocoat]

I don't quite understand (frequent occurrence!). On the club's "How To" guide quoted a few posts back, if you were Assigning a ticket to s.o. on your F&F list, you have to quote their Membership number.
This may become an issue for me, as follows. Me and my mate both have a ST together in the West. Instead of downloading it digitally, we both went for the Card option. This is because if one of us occasionally misses a game (3 each per season?), we find a "Guest" (i.e. mate) who will use it and the other ST Holder who is attending, hands over the card to the Guest before the game and gets it back afterwards, plus £24 (=1/19th of ST cost). Always worked well.
But now I've moved out further away from Brentford, I'll probably miss a few more games (6 or 8?), and even if we can always find a Guest (may be a problem), handing over the card is more of a nuisance. Don't trust the post.
Will I be able to transfer my unused ticket to a F&F digitally, and will he/she need to be a Member? This latter is a problem, since no-one on our regular Guest List is a Member (I think).
And if Membership isn't necessary, but I can't transfer it online, could I do this by phoning the Ticket Office?
And either way, who pays whom? Guest to club? Guest to me? Club credit to me? (Not bothered re TAP's).

TIA

not sure mate. What happened in the end for the palace game is I bought a different mates adult season ticket for the day anyway as he couldn’t go and just put my sons on the exchange (it didn’t sell) so all I have is what they said on the phone rather than experience of it actually working.

sorry !

 

[CheltBee]

P.S. One further reason we went for the Card rather than the App is that unlike my mate, I'm a digital idiot! (My phone's nearly as old as me ) Though my other half is pretty savvy with her (modern) mobile, if that could be used to help?

 

[Alex]

P.S. One further reason we went for the Card rather than the App is that unlike my mate, I'm a digital idiot! (My phone's nearly as old as me ) Though my other half is pretty savvy with her (modern) mobile, if that could be used to help?

You can have the card and the ticket on your phone simultaneously so you can use one or the other, you can also download a pdf on a game by game basis and email it on to some one.

 

[CheltBee]

You can have the card and the ticket on your phone simultaneously so you can use one or the other, you can also download a pdf on a game by game basis and email it on to some one.

Thanks, that's helpful. As it happens, my phone doesn't really support the App (small screen, too many glitches etc), but I'm ok with my laptop, so I'm assuming that that will do the job instead.

Which leaves open the question, do my F&F need also to be Members for Assignment purposes? Anyone?

 

[Alex]

Thanks, that's helpful. As it happens, my phone doesn't really support the App (small screen, too many glitches etc), but I'm ok with my laptop, so I'm assuming that that will do the job instead.

Which leaves open the question, do my F&F need also to be Members for Assignment purposes? Anyone?

The ignore the phone, it’s not an app, you either need and Apple or android phone and it goes in the digital wallet.

You don’t transfer the ticket you just request it as a pdf a few days before the game and it will be emailed to you, you can then send it to whoever you please.

 

[RAF_Patto]

I've just gone on to my account to transfer my Wolves ticket to a friend and my ST account has lost all games after said fixture!

Anyone else experiencing this?

 

[hobbsy]

I've just gone on to my account to transfer my Wolves ticket to a friend and my ST account has lost all games after said fixture!

Anyone else experiencing this?

Yes, it happens frequently. It's when they are testing things they take them off temporarily. It will reappear soon.

Word of advice, wait until as late as possible to transfer the ticket. Once done you can no longer put on the exchange. I made this mistake and then my friend couldn't go because his kids were ill.

Result was yellow card for me.

 

[Untouchable]

I made this mistake and then my friend couldn't go because his kids were ill.

Result was yellow card for me.

You’ve tried to make your ticket available to someone else in accordance with club policy. That person couldn’t attend for reasons outside their control. Is this not a clear example of a reason why a yellow card shouldn’t be issued?

 

[RAF_Patto]

Yes, it happens frequently. It's when they are testing things they take them off temporarily. It will reappear soon.

Word of advice, wait until as late as possible to transfer the ticket. Once done you can no longer put on the exchange. I made this mistake and then my friend couldn't go because his kids were ill.

Result was yellow card for me.

Thank you for the background info, I'll not worry about those in that case!

Good shout, I'll make sure they're available 100% before doing so.

 

[Banana]

You’ve tried to make your ticket available to someone else in accordance with club policy. That person couldn’t attend for reasons outside their control. Is this not a clear example of a reason why a yellow card shouldn’t be issued?

Yeah but we'll have that discussion if it's needed. No point worrying about a single YC right now. Otherwise it takes up too much of everyone's time.

 

[nocoat]

You’ve tried to make your ticket available to someone else in accordance with club policy. That person couldn’t attend for reasons outside their control. Is this not a clear example of a reason why a yellow card shouldn’t be issued?

schoolboy ! You can’t contest yellow cards in the premier league - only straight reds !

 

[8 Bee]

You can't upgrade members tickets only season tickets

How? I want to upgrade a season ticket for the Forest match but can't see anything on the club How to Guides or FAQs that tells me how to do it.

 

[hobbsy]

How? I want to upgrade a season ticket for the Forest match but can't see anything on the club How to Guides or FAQs that tells me how to do it.

You need to phone the ticket office

 

[pumpkin pie]

Hi can anyone help how to transfer tickets to family on the website as the only option is to sell on exchange

I have done it, can't remember what I done. Lol
I think you download the ticket but you can only print it out the day before.

 

[Griffingreen]

Not exactly a transferring question, but me and my brother are ST holders and would like a third family member to join us for occasional games Can and how do we trade our two ST seats for three seats somewhere else in the ground?

 

[Poolieboydave]

Not exactly a transferring question, but me and my brother are ST holders and would like a third family member to join us for occasional games Can and how do we trade our two ST seats for three seats somewhere else in the ground?

Feels like a “call the ticket office” type question, not sure the online ticket system is set up for that level of complexity so you’ll need a human!

EDIT - obviously make sure your family member signs up for membership and unless they have a decent TAPs level, be realistic about which games they will be able to attend.

 

[Griffingreen]

Feels like a “call the ticket office” type question, not sure the online ticket system is set up for that level of complexity so you’ll need a human!

EDIT - obviously make sure your family member signs up for membership and unless they have a decent TAPs level, be realistic about which games they will be able to attend.

Thanks, yes, an obvious answer, just wondered if anyone had personal experience of how easy it was.

 

[Banana]

Thanks, yes, an obvious answer, just wondered if anyone had personal experience of how easy it was.

If you do it early enough then there’s a good chance. Might be in the east stand however

 

[hobbsy]

Feels like a “call the ticket office” type question, not sure the online ticket system is set up for that level of complexity so you’ll need a human!

EDIT - obviously make sure your family member signs up for membership and unless they have a decent TAPs level, be realistic about which games they will be able to attend.

Yes, ticket office field these type of calls for season ticket holding parents wanting to occasionally take Membership holding children.

 

[Brentford77]

Do the people either side of you always attend? I am friends with those to my groups left and right and there’s often chances to trade a ticket to them if they want to bring a guest and they are equally happy to reciprocate… Might be worth making friends!

 

[Griffingreen]

Do the people either side of you always attend? I am friends with those to my groups left and right and there’s often chances to trade a ticket to them if they want to bring a guest and they are equally happy to reciprocate… Might be worth making friends!

That has been arranged as an option