With all the construction around there, I’m pleased to report that Loftarse Rd is no longer visible from the John Lewis Roof Terrace Restaurant.
Charlton too.
www.charltonafc.com
www.facebook.com
Fan zone would be good with some screens up, food / drink / music, football in the community etc.
I'm glad you don't work in my finance department. Those sums are not adding up mate!
No collections on matchday is ridiculous. I can understand they don't want more people as the space is already too crowded but having a time where you can collect, perhaps up until an hour before KO seems like a fair compromise.
Especially as most don't live close to the ground and getting there after work is a no go.
I ordered the new shirt on the 5th. On Friday the 11th I received an email to say it’s been dispatched should take 4-5 days. Checked yesterday with the Yodel ref number given. It said still in store. Checked today and it said the same ? I phoned the club shop they said they don’t handle online it’s a separate dept. They dont have a phone number just a email address. I emailed and got the automatic response back was we will get back to you in 1-2 days. Really not acceptable service.I've known them to take a fortnight to get to Bedfordshire
Nowt wrong with the porta cabin in the Braemar Rd forecourt .... it was once known to have three potential customers in there at the same time ... none were fatties from the Paddock though!
How do we complain about it?, it will only improve with constructive criticism!
I did ask the girl at the club shop when I phoned this afternoon if they received many complaints about the online store. She said, many ! I’m thinking of email Mr Varney if I don’t hear that it’s on the way by Friday.
I’d accept that were it Boots or M&S, I can’t think why have 2 different departments for what is a small number of niche items (compared to multi branch places like Boots M&S etc).
Yeah this is frustrating, can't take returns back yourself as they dont handle them at the club shop but at the distribution centre or something like that.
I've returned things there that i have bought online a couple of times.
It will be the last time I buy online. Looked today and still with them not out for delivery that’s 6 days after they said it’s in its way. ?
The one time I have been in, I literally couldn’t get out for a while and was nearly having a panic attack. I hastily bought something for my daughter and eventually got out. Never been back.
Update from a very pissed off fan. I’ve just phoned the club shop who helpfully have checked my online order. They tell me it’ll be out for delivery on the 26th this 6 days after receiving an email saying it’s on its way and ordered on the 5th. I asked to speak to the retail manager who’s amazingly is not available ! Does anyone have his direct number or a number of someone at the club who can deal with this. I’ve bought a £95 shirt and expect better service. My advice on this experience is DONT BUY ONLINE FROM BRENTFORD !
From Facebook:
I looked in the window today of new shop and its looks almost ready and looks significantly bigger than the current one in kew distribution centre. new one looks impressive tbf much better than current one , I will try and get a pic today through window (I know I said I would yesterday)
Saw a bit of the inside walking past, looks pretty much ready to go so assume will be open for the Moenchengladbach friendly.
They were using that as an overflow for the superstore. Had a lot of the reduced items in there as well.
They had Thomas Frank gear in the clubshop too, still at full price ?
