Ejvind
Member
- Joined
- 11 Sep 2018
- Messages
- 319
- Reaction score
- 388
Bournemouth (A)
Has anyone ever tried claiming the cost back for a taxi, to get somewhere on time, if a train is cancelled and you've got an important meeting (football match)?
The National Rail conditions of carriage allow you to contest it, but it's not necessarily covered legally - will be dependent on each customer charter, and even then it's usually "at their discretion". Realistically you'll struggle like mad to the point it's not worth it. SWR (for example) have it on Page 20 of their Passenger Charter under Exclusions. You'd have better luck missing the train and claiming your £30 match ticket back to be honest, they're almost definitely not going to cover the cab fare.
If it's stranding (so the last train going) they're obligated to get you to the destination. I've been put in a cab with about 4 strangers to Hull before from Doncaster.

living on the south coast, hospitality tickets have been reduced for our game: 
