Tickets Burnley (A)

Burnley (A)

Idaho Bee said:
OK, on looking again this morning, I see the Stoke game says "Buy now" and the Burnley game says "Box Office only".

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Guess I'll be calling the ticket office when it opens this morning.
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Not sure why Burnley is Box Office only. I know they don't like to post too late, but with over a week to go I would have thought it would be open for posting still.

If you call up you can ask them to post, if it doesn't arrive then you can get a dupe at the Burnley Box Office.
 

Burnley (A)

Looking on the ticket it looks like the stand we’re in is split home and away, seem to remember when we went there that time just after Gray had signed for them we had the whole stand, or am I mistaken?
 

Burnley (A)

Chorlton Bee said:
Looking on the ticket it looks like the stand we’re in is split home and away, seem to remember when we went there that time just after Gray had signed for them we had the whole stand, or am I mistaken?
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They took half of it back when they were promoted back to the PL
 

Burnley (A)

Banana said:
Not sure why Burnley is Box Office only. I know they don't like to post too late, but with over a week to go I would have thought it would be open for posting still.

If you call up you can ask them to post, if it doesn't arrive then you can get a dupe at the Burnley Box Office.
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Yeah, strange. I’m pretty certain I’m going to go but was going to wait until next week to book until I could be sure. Seems strange to take them off of online sale more than two weeks before the game.
 

Burnley (A)

Apparently it's a "management decision" because they don't have the resources to post them out currently. But there is still a good number of tickets left.
 

Burnley (A)

alexcavell said:
Apparently it's a "management decision" because they don't have the resources to post them out currently. But there is still a good number of tickets left.
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But they can send out Stoke tickets for a game that's 3 days earlier...............??................
 

Burnley (A)

alexcavell said:
Apparently it's a "management decision" because they don't have the resources to post them out currently. But there is still a good number of tickets left.
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You would have thought that any trained primate could do that.
 

Burnley (A)

Idaho Bee said:
So even if I call to order tickets they won't send them out to me?
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Indeed, that's what happened when I just phoned them, even when I asked if this would be possible (again a "management decision"). I did ask how many tickets were left - they said they couldn't give an exact figure but it was a good number and they're not imminently going to sell out.
 

Burnley (A)

alexcavell said:
Indeed, that's what happened when I just phoned them, even when I asked if this would be possible (again a "management decision"). I did ask how many tickets were left - they said they couldn't give an exact figure but it was a good number and they're not imminently going to sell out.
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So if you phone and buy a Stoke and a Burnley ticket at the same time, they’ll send the Stoke but not the Burnley?!
 

Burnley (A)

Burnley (A)

alexcavell said:
Indeed, that's what happened when I just phoned them, even when I asked if this would be possible (again a "management decision"). I did ask how many tickets were left - they said they couldn't give an exact figure but it was a good number and they're not imminently going to sell out.
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Yes. I just got the same answer. Box office personal pick up only. Guess I'll be watching it on TV. ?
 

Burnley (A)

Idaho Bee said:
Yes. I just got the same answer. Box office personal pick up only. Guess I'll be watching it on TV. ?
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Is anyone able to pick it up for you at the Chelsea game and post it to you via Special Delivery?

Sorry I can't as will probably only just make kick off as things stand.
 

Burnley (A)

Idaho Bee said:
Yes. I just got the same answer. Box office personal pick up only. Guess I'll be watching it on TV. ?
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I had this argument with the box office prior to the Wolves game and they relented in the end because I couldn't get to the box office.

@Banana you mentioned getting a dupe to pick up at Burnley. The ticket office manager said that it wasn't possible to do that with Wolves and might say the same for all fixtures?

It might be worth getting an official line from the club on this as it used to be standard practice to be able to purchase and pick up at the away ground on the say.
 

Burnley (A)

whyteleafebee76 said:
I had this argument with the box office prior to the Wolves game and they relented in the end because I couldn't get to the box office.

@Banana you mentioned getting a dupe to pick up at Burnley. The ticket office manager said that it wasn't possible to do that with Wolves and might say the same for all fixtures?

It might be worth getting an official line from the club on this as it used to be standard practice to be able to purchase and pick up at the away ground on the say.
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True. Did that several times successfully.
 

Burnley (A)

whyteleafebee76 said:
I had this argument with the box office prior to the Wolves game and they relented in the end because I couldn't get to the box office.

@Banana you mentioned getting a dupe to pick up at Burnley. The ticket office manager said that it wasn't possible to do that with Wolves and might say the same for all fixtures?

It might be worth getting an official line from the club on this as it used to be standard practice to be able to purchase and pick up at the away ground on the say.
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Well the club told us that any fan that loses a ticket on the day can go to the away Box Office to get a replacement. The home club send the away club a list of ticket purchasers and seat details for that very reason. So you they just say you bought a ticket, give the details to Burnley, and you collect at Burnley.
 

Burnley (A)

Banana said:
Well the club told us that any fan that loses a ticket on the day can go to the away Box Office to get a replacement. The home club send the away club a list of ticket purchasers and seat details for that very reason. So you they just say you bought a ticket, give the details to Burnley, and you collect at Burnley.
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Yep. When I had my debate with the Office Manager he wouldn't sell me a ticket over the phone so I couldn't do as you suggest above.

What you outline above is what I was suggesting as a 'work around'. As mentioned I kicked up a fuss and I got it resolved but I suspect some would have just accepted what they were being told and given up.
 

Burnley (A)

whyteleafebee76 said:
Yep. When I had my debate with the Office Manager he wouldn't sell me a ticket over the phone so I couldn't do as you suggest above.

What you outline above is what I was suggesting as a 'work around'. As mentioned I kicked up a fuss and I got it resolved but I suspect some would have just accepted what they were being told and given up.
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How was it resolved in the end?
 

Burnley (A)

whyteleafebee76 said:
Yep. When I had my debate with the Office Manager he wouldn't sell me a ticket over the phone so I couldn't do as you suggest above.

What you outline above is what I was suggesting as a 'work around'. As mentioned I kicked up a fuss and I got it resolved but I suspect some would have just accepted what they were being told and given up.
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I can fully understand why, given the length of time they’ve been on sale, they might want to take them off sale with a week to go but I don’t think it’s unreasonable to expect a top 10 PL club to able to handle concurrent ticket sales processes for two different away games, particularly ones with relatively low demand.
 

Burnley (A)

Guildford Bee said:
I can fully understand why, given the length of time they’ve been on sale, they might want to take them off sale with a week to go but I don’t think it’s unreasonable to expect a top 10 PL club to able to handle concurrent ticket sales processes for two different away games, particularly ones with relatively low demand.
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Here’s the (attempt at an) explanation I received over email.

“The Stoke (a) is on general sale and a cup game, hence why it is still online. Burnley (a) in the PL has gone to Box Office sales only due to Club Policy.”
 

Burnley (A)

Banana said:
How was it resolved in the end?
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I sent an email to the office manager copying in Mr V. Got a call the next day saying that they had reviewed my case and that in the circumstances they would sell me a ticket over the phone and it was posted out to me the next day.
 

Burnley (A)

whyteleafebee76 said:
I sent an email to the office manager copying in Mr V. Got a call the next day saying that they had reviewed my case and that in the circumstances they would sell me a ticket over the phone and it was posted out to me the next day.
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What was so hard about that? What new facts emerged that a "review" resulted in a different outcome? ☹️
 

Burnley (A)

Banana said:
What was so hard about that? What new facts emerged that a "review" resulted in a different outcome? ☹️
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No new facts I merely reiterated what I had said on the phone. The difference was that I had exposed his unhelpful and inconsistent response to me.

Probably a 30 minute phonecall, and then time spent needing to resolve my concern by email, 45 minutes of time that he could have saved by agreeing to the 2 minute transaction in the first place.

I also fed back that its poor customer service to continually talk over someone during a discussion as he had done to me.
 

Burnley (A)

Banana said:
There's only 180 tickets left from an allocation of 2,354 for Burnley ?
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Brilliant level of support. I hope it encourages the club to move away games at distance against less glam opponents as quickly to general sale as they can under the charter.
 

Burnley (A)

AB said:
Brilliant level of support. I hope it encourages the club to move away games at distance against less glam opponents as quickly to general sale as they can under the charter.
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Why? It means that tickets are golddust and must be reserved for the southern STHers, not fly-by-night members up north! :judge:
 

Burnley (A)

Wasn't it said earlier in the season that it is, or was, impossible to have two different sets of online ticket restrictions for two different games at the same time?
If that mad situation is still the case, maybe making Burnley for personal callers only was the only way / the easiest way to allow Stoke tickets to be sold.
 

Burnley (A)

Jay Bee said:
Wasn't it said earlier in the season that it is, or was, impossible to have two different sets of online ticket restrictions for two different games at the same time?
If that mad situation is still the case, maybe making Burnley for personal callers only was the only way / the easiest way to allow Stoke tickets to be sold.
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I think that is only where you have to run special processes, like reserving seats.

So there were problems with West Ham and Valencia friendlies.
 

Burnley (A)

Box office before the Chelsea game it is for me, then.

Where is it exactly?!
 
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